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Energy Resources Corporation

Energy Resources Corporation

1.0 from 7 reviews · View Statistics
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Reviews

1.0
7 reviews
5
(0)
4
(0)
3
(0)
2
(0)
1
(7)
  • Transparency
    1.0 (1)
  • Customer Service
    1.0 (3)
  • Rates and Fees
    1.0 (2)
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Lisa S.
Lisa S.South East Queensland, QLD

Terrible customer service

published
Transparency
1/5
Customer Service
1/5
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kevlah
kevlahSouth East Queensland, QLD
  • 4 reviews
  • 1 like

ERC as corrupt as the banks

published

Forced to be a customer due the body corporate. Dont offer a pay on time discount like reputible energy suppliers. Charge a “reminder fee” monthly. I have no agreement with this company so they should not be able to charge this outrageous penalty.. They even charge GST on top of the fee. Repeated investigations of over billing due faulty meters snd incorrect readings. Would have given it 0 Stars if i could!! If your a residential customer beware!!

Customer Service
1/5
Rates and Fees
1/5
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kevlah
kevlahSouth East Queensland, QLD
  • 4 reviews
  • 1 like

As corrupt as the Banks

published

Forced to be a customer due to the body corporate arrangements. Don't offer a pay on time discount like reputable energy suppliers. Insist on charging monthly and then charge a late fee if a single day late and they add GST to the fee. Unsure of the legality of this fee and the application of GST. I have requested on numerous occasions to have Qtrly payments and am told they can't, yet their website says they can. Dozens of other tenants in my apartment building are also extremely unhappy with ERC. If you can use someone else as your provider, I would strenuously urge you do so.

Customer Service
1/5
Rates and Fees
1/5
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. .
. .bne
  • 2 reviews
  • 1 like

Absolute morons

published

Cannot reply to an email to save themselves. Have not given back our bond. Been crap since day one. Have no idea how they're in business. Over charge. Rude. Useless. Think of most useless crap person you've ever dealt with. They're worse.

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Worst customer experience

published

These guys are rude and either have no idea about consumer rights or just don't care. Their SMS invoicing system is completely inappropriate and I often get a last warning the same day they threaten to cut the power off.. No bill in the mail, no nothing. Just last minute threats . If you can use someone else as your provider, I would recommend you do so. These guys don't deserve your business.

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Starlanza
StarlanzaBrisbane
  • 3 reviews
  • 1 like

Single Worst Electricity Retailer

published

One of the worst electrical retailers I've ever had to deal with. I would receive text messages demanding payment but would never receive an actual bill. I would have to call them to send the bill every single month, and in the end, I received a demand notice from a debt recovery agency on their behalf because, surprise surprise, they AGAIN neglected to send me a bill.
I will NEVER use this company again.

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Astounded25
Astounded25Gold Coast

One star is about ten too many!

published
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