Terrible customer service
As per advice from my property manager I submitted an application to ERC for gas and electricity three weeks prior to moving into my apartment. I called them a few days before I moved in to confirm everything was okay and I was connected. The woman I spoke to confirmed everything was connected and the accounts were in my name and told me not to worry. I arrived in Brisbane on Saturday afternoon, got to my apartment and there was no connection. I had no power and no way to get power until Monday. I rang first thing on Monday morning to be told t...hey no longer do electricity for my building, despite the advice I had received a few days prior. No apology, no explanation for the wrong information that left me without power for 36 hours. I asked the staff member I spoke to if he thought it was ok for the other staff member to be giving out incorrect information and he simply repeated they no longer do electricity to our building. So incredibly rude and dismissive. After looking at other reviews I am now glad I don’t have to have my electricity connected with them but dread how I’ll be treated with them being my gas supplier. Avoid if possible.
ERC as corrupt as the banks
Forced to be a customer due the body corporate. Dont offer a pay on time discount like reputible energy suppliers. Charge a “reminder fee” monthly. I have no agreement with this company so they should not be able to charge this outrageous penalty.. They even charge GST on top of the fee. Repeated investigations of over billing due faulty meters snd incorrect readings. Would have given it 0 Stars if i could!! If your a residential customer beware!!
As corrupt as the Banks
Forced to be a customer due to the body corporate arrangements. Don't offer a pay on time discount like reputable energy suppliers. Insist on charging monthly and then charge a late fee if a single day late and they add GST to the fee. Unsure of the legality of this fee and the application of GST. I have requested on numerous occasions to have Qtrly payments and am told they can't, yet their website says they can. Dozens of other tenants in my apartment building are also extremely unhappy with ERC. If you can use someone else as your provider, I would strenuously urge you do so.
Cannot reply to an email to save themselves. Have not given back our bond. Been crap since day one. Have no idea how they're in business. Over charge. Rude. Useless. Think of most useless crap person you've ever dealt with. They're worse.
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Worst customer experience
These guys are rude and either have no idea about consumer rights or just don't care. Their SMS invoicing system is completely inappropriate and I often get a last warning the same day they threaten to cut the power off.. No bill in the mail, no nothing. Just last minute threats . If you can use someone else as your provider, I would recommend you do so. These guys don't deserve your business.
Single Worst Electricity Retailer
One of the worst electrical retailers I've ever had to deal with. I would receive text messages demanding payment but would never receive an actual bill. I would have to call them to send the bill every single month, and in the end, I received a demand notice from a debt recovery agency on their behalf because, surprise surprise, they AGAIN neglected to send me a bill.
I will NEVER use this company again.
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One star is about ten too many!
Absolutely disgusting. They shut off our power prior to the billing due date, refused to compensate for us loosing everything in the fridge & freezer after admitting they were at fault - The manager stated 'it's my company, I can turn off your power whenever I feel like it'.
They sent us a wildly inflated electricity bill, however was unable to discuss the reasoning as when the corporation was contacted several times over several days, the response by staff was 'The accounts department are very busy, no one has time to speak to you' and '...Management are in a meeting'. When enquired as to when might be a good time to speak to someone the response was 'They're always, very, busy'. After waiting the three business days for a response via email, the response comes, 'We are looking into the matter and will contact you once our investigations are complete'. This continues with every request for an actual person to phone me to discuss the matter. Expensive, will not speak with you, will not respond to queries, will not resolve issues.
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