ergotune
Verified6 reviews
Support is terrible. I purchased a Joobie in October 2025. In April 2026, I noticed that it was rocking from side to side, and it was lower to the ground than usual. Upon further inspection I identified that there were cracks forming at the hole from the bottom of the plastic wheelbase and the gas cylinder through to the ground, causing damage to… Read more
my floor. I have been back and forth since then with Ergotune support trying to get a refund, but they have been resistant, first initially saying that they do not provide refunds outside of 21 days of purchase, then stating that I have to pay for return shipping of my DEFECTIVE item. This is contrary to Australia's consumer laws. Avoid this scam company and do not trust their claims of a long lifespan of the chair or their return policy.
I bought the ErgoTune Joobie chair expecting ergonomic comfort, but it was the opposite. The back was poorly adjustable and the neck support sat in a position that gave me headaches every day I tried to use it. I returned the chair within their very limited three-week trial period. Shipping to me was $29, and while their website says return… Read more
shipping is paid by the customer, it was never made clear that the return cost would be $89 in Victoria and over $200 in other states. This came as a complete shock. When I questioned it, I was told the cost includes inspection, which I believe should not be passed on to the customer when they are well within the trial period.
Also worth noting: disassembling the chair for return is unnecessarily complex. You’re asked to follow multiple video instructions and even use a hammer, yet any minor damage during this process can lead to an additional 30% deduction from your refund. This puts the entire risk back on the customer.
In the end, this so-called “trial” cost me around $120 out of pocket. With no physical stores to try the chair and such high hidden return costs, I would strongly caution anyone against giving this chair a trial. Uncomfortable product and an expensive lesson.
Scammers! Not even got the product and already frustrated. Wanted to cancel and order a better version than Jonnie and can’t cancel. Raise request and they process order to show as it’s been processed. Very hard to deal with and cannot be trusted. Need to read real reviews - everything feels fake with this company now. Such a shame to let down Singaporean businesses and Singapore as a country. Shame on these scammers!!
Avoid this chair. The lumbar support on the Joobie makes it unusable — it causes back pain almost immediately. I’ve tried to return it several times, but the company keeps stalling. They expect you to repack the chair even though it can’t be fully disassembled, meaning you have to find an oversized box and ship the base and body separately at your… Read more
own expense. Customer support is poor and unhelpful. From what I can tell, they’re based in Singapore with a warehouse in Australia. I also suspect many of the glowing reviews on their site aren’t genuine.
Ergotune have no clue about order processing nor customer care. I suspect they are just an importer, operating from an overseas office and most likely not even located in Australia. You can't call them, just communicate by e-mail on their terms. Their customer service responses usually come late in the day or night time Australian time and… Read more
their service ethos and empathy is vastly different from what you would find here. I found their customer service response to be emotionless and somewhat robotic.
I placed an order 20 July with an estimated dispatch date of 12 August. Then had to cancel within 24 hours of my order which I did. No problem, order cancelled, refund processed. Finished? Nope....
I then RECEIVE the order on my doorstep (while I was away from home, no signature even for a $700 item), 7 days AFTER they'd issued a refund.
I like to sleep at night so I do the right thing and tell them. Mistake.
To make it easier, I offer to keep the order and pay a discounted price, rather than have them pay the costs to collect. They were so grateful (not); they offered a measly $20 discount on what I would have paid if I'd ordered online.
When I refused their insult they countered with an increased offer of now $89 off. That's funny because they charge customers at least $129 to return a product under their 21 day satisfaction return policy (you didn't read that in the fine print did you?). Their $89 discount doesn't even cover the cost of their return freight! So, so generous!
Suffice to say I refused their second offer and asked them to collect their unopened chair promptly (picture attached) because it's now been blocking my hallway for a week. I requested this on Wednesday. The best they could do is make me wait till the following Monday for pickup - obviously so they could get the best freight pickup rates, which suited them but not me.
No gratitude, no apology, no concern for resolving their mistake quickly to minimise inconvenience. All they sent was a canned instruction e-mail telling me to print their return labels using my printer, and make sure their product was ready and available for collection on a day that suited them.
Ergotune's response to their own comical error in my view was completely emotionless, tight fisted and thankless.
I wish I had never done business with this company as they have given me nothing but trouble.
I ordered a chair from ErgoTune almost two months ago, and despite repeated assurances, I still have no delivery date or resolution. While their customer service team has responded to my messages, their replies feel like calculated stalling tactics, repeating the same “logistics issues” script without providing actionable steps or accountability. … Read more
When pressed for clarity, they deflect responsibility entirely, claiming the problem is “out of their hands.” Yet, as the seller, they should own the solution: offering refunds, replacements, or concrete dates. Instead, their communication seems designed to placate, not resolve.
The most telling moment came when I shared my frustration on social media. Rather than addressing the problem, they emailed asking me to delete my post, prioritising their image over customer trust.
Advice to buyers: Think twice. Delays happen, but ErgoTune’s refusal to take ownership, coupled with empty responses that buy time instead of solving problems, shows a company unwilling to stand by its customers. Save yourself the stress and choose a brand that values accountability.
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