Escea DL Series

Maintance – As for help when working on repairs to these heaters the technical support was very helpful. Thanks Steve Show details

Worst purchase ever – Worst purchase ever has never worked since day 1 how they can even sell these ive never had this fireplace working properly. Keeps trying to turn on then comes up e2 Show details

Great fireplace with fantastic warmth and effect! – This is a great heater, heating up a full room and more. It has fantastic warmth and effect, and the remote function is a bonus. The Technical team offers great support and any queries have been answered promptly with great knowledge. Show details

Great fire and excellent customer service – We have had a new DL850 installed recently and the fire is working very well. Very happy with our purchase , looks stylish and warms the living room quickly. The fire easily reaches and maintains the set temperature. Show details ·  1

Wonderful service – Wonderful service from Bryleigh in Dunedin during lockdown. She arranged for my remote to be repaired as soon as possible and couriered back to Auckland, regularly keeping in contact. Michael also extremely helpful. I love my fireplace, such a good purchase. Show details ·  1

Servicing the Hand Controller – I recently found that our hand piece wasn't working. An exchange of e-mails had the problem identified. I couriered it to Dunedin and it was returned within three working days. All fixed and perfect. Great communication as well.

Great customer service! – Heater is working great after getting it serviced with help from Escea. They have an amazing customer service team. They walked me through everything I had to do to get my heater up and running. Very satisfied with the outcome. Thank you. Show details ·  1

This escea heater is the worst heater we have ever owned!!!!! Previously had Rinnai & never had any issues. Don't do it! – We have Escea Specialists out EVERY winter, $500-1000 each visit. Fires up, stops 2 mins later. Last winter replaced control panel inside $$$$ turn it on last week, surprise, DOESN'T GO!! Show details

Best heater we've ever had – Had this Dl1100 for two years now and has not missed a beat. It takes 10 mins to get to working temperature and the coals glowing. Roll on winter. Recommend. Show details ·  1

Great heater – Does anyone know where I can find the fire rope around the glass as it’s frayed and staining the outer edge of the heater ? Other than that it’s been great, does effect the top gyproc wall but nothing some paint can fix Show details ·  3

Fabulous, effective, efficient and looks good. Internet connection is the icing on the cake! – Fire heats the room very very well. Remote is easy to use. Internet connectivity allows for remote monitoring of room temperature and for turning on when on the way home. Show details ·  1

Worst after sale service! Faulty product always broken – After four years fireplace broken twice spent $1500 so far. Still shows error message I called Ecsea in New Zealand they said the product is out of warranty and I must get help from the plumbing company. if you want to buy a fireplace , go to fireplace showroom and buy a european model.  Show details

Escea DL1100 – Sadly although I love this heater we have now spent over $3000 in replacing each component as they go wrong. It is a nightmare to replace, the whole thing has to be removed sometimes. Such a shame that teh reliability does not match that of the Rinnai series. Ours is only just 6 years old and this sequence of breakdowns has been going on for nearly two years now  Show details

Worth every cent – Very happy with escea dl850, it heats up the living area very quickly and no shock in the bill, Great for a romantic night with the glass of wine on a cold and rainy night. Would suggest to friends to family happily. Worth every cent of the money spent !!!  Show details

No problems - fantastic heater – I replaced a Canon Fitzroy that never worked in 3 years with the Escea DL850 and have had no complaints whatsoever. We have a tricky flue run that is around 8m vertically (double storey house) that goes through a couple of brick walls. The Escea is obviously designed much better than my previous heater, the exhaust flue is a much larger diameter… Read more

than my previous heater, and the flue motor is located near the roof vent rather than at the heater. There is also a condensate trap in the ceiling that my previous heater didn't have. These heaters are designed (and possibly manufactured) in NZ and they do the job. They are more expensive than other systems but after having no heating for 3 years with my previous system I have no hesitation at all in recommending the Esea heaters. It is well and truly worth the money and looks really good in our house.

Heater does not like the cold – We have had this heater for 4 yrs now. It had trouble igniting, eventually we had a replacement kit put in by the manufacturer. Thought we were being eel served. But ongoing issues ever since. Basically the heater does not like to start if the room is cold. not such a problem if it is warm. Maybe it is just me .... but I want to use the heater… Read more

more when it is cold. Then it will give you an error message which then requires the power source switched off then on. Our power switch needs a contortionist to get to. Not Escea's fault - but i dont think it was anticipated we would need it quite so much. This gets blamed on gusts of wind setting something off - you know like a dove flying past, within maybe 100m.

Basically it is easier to get more jumpers and blankets that get the heater to work... saves on gas though. There was a brief time when it did work for a while. we would wake up with the house toasty and warm because you can set it to come on by timer. Actually we would wake up with the house reaking of gas - hoping the heater won't try and start one more time and start an infero.

And what ever you do dont break the remote - it cost over $600 to replace.

And if you have a cleaner come in and clean you place. If she doe not use micro fibre and water, maybe any cleaning pray and cloth, then you won't even have a nice looking (if nonfictional) gas heater. The surround can not be cleaned with anything.

Maybe we have just been unlucky. I am sure if you spend far more than any other gas heater it will work fine for you.

Good luck.

classy and quality – We spent the extra for the Escea, and we have not regretted it. Its well made and looks great. It is networkable and has an app that enables you to control externally. we found with our gyprock walls, the fan boost must always be on, otherwise the surrounding gyprock wall gets too hot. this increases the noise level, but its not too obtrusive. … Read more ·  1

There is lots of cheaper rubbish on the market. Spend the extra! looks great, well made fan boost, network can drop out, needs to be reset every so often