Maintance – As for help when working on repairs to these heaters the technical support was very helpful. Thanks Steve Show details
Worst purchase ever – Worst purchase ever has never worked since day 1 how they can even sell these ive never had this fireplace working properly. Keeps trying to turn on then comes up e2 Show details
Great fireplace with fantastic warmth and effect! – This is a great heater, heating up a full room and more. It has fantastic warmth and effect, and the remote function is a bonus. The Technical team offers great support and any queries have been answered promptly with great knowledge. Show details
Great fire and excellent customer service – We have had a new DL850 installed recently and the fire is working very well. Very happy with our purchase , looks stylish and warms the living room quickly. The fire easily reaches and maintains the set temperature. Show details · 1
Great customer service! – Heater is working great after getting it serviced with help from Escea. They have an amazing customer service team. They walked me through everything I had to do to get my heater up and running. Very satisfied with the outcome. Thank you. Show details · 1
Reliability Issues – Before the Escea was the Rinnai. Unfortunately the Rinnai did not fit the the look of the new renovations so the modern look of the Escea took its place. Unfortunate, because the Rinnai was faultless from the day installed to the day it was removed. The same cannot be said for the Escea. Too many technicians have been to our house for this… Read more
unit. When it works, its great. However you know you have a problem when you have to cross your fingers when starting up the heater for the first time in the cold season!!
Hi Damian, Thank you for getting in touch with us. Please… Read more
This escea heater is the worst heater we have ever owned!!!!! Previously had Rinnai & never had any issues. Don't do it! – We have Escea Specialists out EVERY winter, $500-1000 each visit. Fires up, stops 2 mins later. Last winter replaced control panel inside $$$$ turn it on last week, surprise, DOESN'T GO!! Show details
Hi Brian, Thank you for getting in touch with us. I work… Read more
Fabulous, effective, efficient and looks good. Internet connection is the icing on the cake! – Fire heats the room very very well. Remote is easy to use. Internet connectivity allows for remote monitoring of room temperature and for turning on when on the way home. Show details · 1
Biggest piece of rubbish ever – Well, it was great for 5 years. Then the flue motor pooped its pants $1500. Now the bucket of bolts takes 10 to 20 attempts to ignite.With a 1 minute 'start up cycle" , that takes a while. As I said, first 5 years no problem. Push the button and hey presto, heater ignites and warms room. Awesome.Now.... you sit there freezing while it decides to fire up or not ...Looks like another $1000+ call out. DO NOT BUY THIS HEATER Show details
Hi Andrew, Thank you for getting in touch with us. I am in… Read more
Worst after sale service! Faulty product always broken – After four years fireplace broken twice spent $1500 so far. Still shows error message I called Ecsea in New Zealand they said the product is out of warranty and I must get help from the plumbing company. if you want to buy a fireplace , go to fireplace showroom and buy a european model. Show details
Hi Jack, Thank you for making contact. I have seen this… Read more
Escea DL1100 – Sadly although I love this heater we have now spent over $3000 in replacing each component as they go wrong. It is a nightmare to replace, the whole thing has to be removed sometimes. Such a shame that teh reliability does not match that of the Rinnai series. Ours is only just 6 years old and this sequence of breakdowns has been going on for nearly two years now Show details
Hi Bazzer, Thank you for making contact. I am in Technical… Read more
Worth every cent – Very happy with escea dl850, it heats up the living area very quickly and no shock in the bill, Great for a romantic night with the glass of wine on a cold and rainy night. Would suggest to friends to family happily. Worth every cent of the money spent !!! Show details
No problems - fantastic heater – I replaced a Canon Fitzroy that never worked in 3 years with the Escea DL850 and have had no complaints whatsoever. We have a tricky flue run that is around 8m vertically (double storey house) that goes through a couple of brick walls. The Escea is obviously designed much better than my previous heater, the exhaust flue is a much larger diameter… Read more
than my previous heater, and the flue motor is located near the roof vent rather than at the heater. There is also a condensate trap in the ceiling that my previous heater didn't have. These heaters are designed (and possibly manufactured) in NZ and they do the job. They are more expensive than other systems but after having no heating for 3 years with my previous system I have no hesitation at all in recommending the Esea heaters. It is well and truly worth the money and looks really good in our house.
classy and quality – We spent the extra for the Escea, and we have not regretted it. Its well made and looks great. It is networkable and has an app that enables you to control externally. we found with our gyprock walls, the fan boost must always be on, otherwise the surrounding gyprock wall gets too hot. this increases the noise level, but its not too obtrusive. … Read more · 1
There is lots of cheaper rubbish on the market. Spend the extra! looks great, well made fan boost, network can drop out, needs to be reset every so often
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Hello Anthony, That is a shame to hear you have had some… Read more