ESSENCE OF ARGAN RIP-OFF.
What a rip-off. $160.00 for a little bottle of oil, and a totally deceptive trial agreement. Please read the terms and conditions carefully, as they have made them backwards to what is normally accepted. Instead of contacting them if you want to continue, they have rigged it backwards, where you contact them if you don't want to continue. Doing nothing means that you want to continue, not that you are not interested. VERY DECEPTIVE.
- Verified customer
I signed up for free samples and to pay only for shipping and entered my credit card # to pay for the shipping. Then before I could complete it, another product appeared on the screen ( Idrothereapy wrinkle reducer). I realized then that it was a scam, tried to get out of the website to cancel the transaction but I couldnt. Before I knew it I was charged $19 and another $119 for it. Bank said I signed up for free samples but I was not even able to agree with the terms and conditions because their website "froze" before I could get out. No paperworks came with the product, no number of the company to call. What a rip off!!! Absolutely a scam company!!!
BEWARE OF THIS SCAM and read the reviews before giving your credit card details
BEWARE This is a scam. I paid for the samples and when I received them, the packaging was very plain and I did not trust the ingredients and put them in the bin. I checked my credit card statement tonight and they have charged me almost $A150 in US for nothing! I will be going to my bank first thing in the morning to see what they can do about this fraud.
AVOID, AVOID, AVOID
Not even worth 1 star, total SCAM, lucky my bank intercepted all but 1 transaction otherwise I could have been a whole lot more out of pocket so in all I paid approx $86 for a sample that is crap. They try and use different names to take money from your account too. Lesson learnt.
Total Rip Off
What a scam. They offer a 'free sample" of their Argan Oil - all you have to pay is the shipping. I paid the $8 for the shipping and then a month or so later got an email saying they were processing my order and charging me $74 AU. I wrote back saying I did not order anything and don't charge my credit card. They ignored that. Then another month or so later got another charge on my card (with no email this time) of $161 AU. They sent me another bottle of oil for this. I called to complain and asked for my money back. They said ...I had not complied with their terms and conditions - apparently i should have returned the oil after 14 days to not be charged further money. They claimed these 'terms and conditions' were on all documentation - but that's simply not true. I am always careful to check this sort of thing and there was nothing. The person at the call centre is very calm and simply repeats the same thing over and over - terms and conditions, terms and conditions! In the end I reported them - the bank is refunding my money and starting a full investigation. They are very dishonest and don't have anything to do with them!
ABSOLUTE SCAM - Wish I could give 0 rating
I AM SEETHING! Plus feeling quite stupid that I fell for this.
Lisa Wilkinson, you have lost credibility so please don't 'endorse' products such as this.
I receive mail once/week (at best) plus I'd been away on holidays, so 14 day trial had expired before I tried product therefore unable to notify company I didn't wish to continue.
Having accepted parcels 5 days ago, imagine my surprise 2 days ago (exactly 14 days after order) my bank balance was almost $150 lighter ( I had no idea the price of the product was listed in US $).
- Verified customer
SCAM! To be avoided - wrinkle cream is a rip off
Thought I was paying postage on *free* samples (I only needed to pay the postage) of the latest skin care product as endorsed by[name removed]. Nowhere did the offer say "we charge you in US dollars", giving the impression that it was Australia-based.
When the 'FREE' samples arrived, the enclosed paperwork made NO mention of their fine print (who knows where that was originally??!) saying EVERY MONTH I'll now be billed $143+ for more product!
www.idrotherapy.com and www.essenceofargan.com are to be avoided as their business practices are disreputable.
Do Not Order From This Company
Do not order from this company they are dishonest.
I agreed to trial [April '19] "Essence of Argan" as it was 'promoted' by well know Australian personalities as their company, and therefore, I believed it to be such. My first complaint was being charged in American dollars for an item sent from Australia. I immediately cancelled the order via email as there was no legible directions for use on the bottle, therefore it was useless to me. There was no further information accompanying the product especially stating this was a trial and if used,...
Stay away from this one! Scammers!
I too was lured into purchasing a sample through a web ad related to news host Lisa Wilkinson. When placing your order for a trial sample, there is NO information given that what you are initiating is a subscription and that in 2 weeks time, your Visa card will be automatically debited the full price of USD$88, if not more (if you clicked on any of their other trial offers unknowingly) and they will automatically debit your Visa card every month. There is no information given that this is what will happen and cancelling this process is very ted...ious. You can buy argan oil from many other sources. There is ALOT of deceit with this company and they should be reported. The only way I could get out was to cancel my Visa card, which is an inconvenience! October 28th 2019 Update: Stay clear - dishonest company. You will have to cancel your credit card. This is my second negative review. I called the company today within their required timeframe to cancel my subscription after trialing Essence of Argan. They wasted considerable time speaking unintelligible lies, to convince me not to cancel my monthly autoship at a considerable USD charge. Finally, they insisted that I post back the product to the company, which I have done, paying postage fee. They also demanded a cancellation processing fee that they would debit from my credit card. The only way to stop the continued charges from them is to cancel your credit card. Then they email threats to recover their losses! This company needs to be reported and shut down. Lisa wilkinson, what were you thinking, recommending this criminal outfit?!
So glad I came here before handing over card details
Wow. I filled out the details section and skidded to a stop at the request for bank details .... wondering why they didn’t have paypal .... that was enough to look for reviews and find this page.
I’m pretty happy to buy anything with PayPal but a business who doesn’t offer PayPal on their internet site always makes me stop and ask “why”
Now I’m thinking they have my address and email and phone ‘ rolls eyes ‘ I suppose I’ll now be inundated with calls , emails and Bulldust
Really thankful to those who left their reviews on the scam!
I placed an order. Then i read the reviews here. Panicking, i quickly checked my card online and realized that instead of 1 order, there's 4 orders "pending" to my card. I quickly called my bank to cancel the card and terminate the order.
Almost got scammed
Have to add to the chorus of negative reviews, but start with stating the obvious - I bet that the overwhelming cause is because people do not read the T&Cs, then complain about what they have legally signed up for.
I also cannot comment on the quality of the product itself, which by all accounts seems to be quite good.
My wife followed the link in an ad that led to an order page, there were no T&Cs displayed. When I queried the 2 lots of AUD12 plus overseas fee on the CC statement, she told me about this company and I googled it.
The other ...entry was RENXYL which is IDROTHERAPY, and it is not clear how they are linked. She ordered one "FREE TRIAL", got one of each without asking, and got billed the shipping fee for both. First thing we did was to block the credit card. It was only on the order confirmation email that the T&Cs were evident for the first time. Also the date was in the mm/dd/yy format, which fooled us a bit at first.
Stay away their promotion is a big scam! I reacted severely, to Idrotherapy cream and this is what I was told. If you are from Canada they will charge you in US funds and you are locked into a monthly subscription. In order to cancel you must pay for each item individually and then a processing fee. If you want to keep samples you must pay 50 dollars, again in US funds in order to cancel subscription! Please, please read very carefully before considering this promotion!
Be very clear on what you will lose - and you will lose
These guys are absolute snakes that prey on all types of people and are not to be trusted
They have no problem grabbing money out of your account which you cant stop once they get your details. My advice is dont do it. Nothing is worth this hassle.
One almighty scam
This would be the best scam for a while they have taken $308-00 from my account which I was helping some one out with out a bankcard and for this ,money nothing They did not get the product for 10-12 days then say must let them know within 7 days to cancel small print wording about 7 days ONE BIG SCAM...There was not any emails to say this was an ongoing scam NON what so ever
I had done the trial and I paid what they said than just lately got charged almost $60. I called them and they said theres nothing they can do. They wont give me my money back. They said they sentme all these emails about the subscription and I didnt get not even one. These type of buisnesses shouldnt be running.
What a scam
I was taken in by this company too. Thinking it was a one of trial but I was soon charged $140 on my credit card. I reported to my credit card provider and this week received my money back. It certainly will make me very wary of buying online with my credit card again.
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Questions & Answers
Anybody have the Australian address? from fellow victim.
Look on their website and there are phone numbers so you can ring them. I phoned them and wanted to send the Argan Oil and face cream back and asked for a refund and they didnt want the products back and said I could keep the Argan Oil and Face Cream for $30 USD. I reluctantly accepted that after they made it difficult to return the products. The initial charge for the Argan Oil and Facecream was $149.59. The refund was for $100.22 so they still got money out of me. I got a big shock to see this charge on my credit card statement when initially the advertisement said they would send the products for the cost of postage. Then, once they have that information, they charge you full price as if you are ordering the products and say they will continue to charge $149.95 monthly and keep sending the products. I was shocked at their tactics and cancelled my credit card so they could not help themselves to any more of my money. I hope this helps someone else not to be caught in their web.
Has anyone had success thru their banks in getting the dough back?
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