Essentials by AAI Contents Insurance

Good in name only...........doesn't come through when required. Extremely disappointing!!! – Rang AAI essentials this morning, to make a claim for irreversible damage, caused to my $1400.00 laptop, when I accidentally, spilled a cup of tea over it. Found out that accidental damage is not covered, and what is covered is so obscure, that it is unlikely to ever be claimed against (e.g. if a tree falls (directly) on my laptop (seriously!!!) my house roof collapses and floods my home or someone breaks into my home and commits an act of vandalism against my laptop and can be identified are examples, of what I can claim against) add this to the fact, that although AAI, claim that there service is 24/7, if you ring after hours (whilst waiting for almost an hour for your call to be answered) the customer service officer, tells you to ring back in the morning and finally there is NO online claim service whatsoever. (if there is, staff don't know about it, because even the customer service officer I spoke with this morning, couldn't find where the online claim link was and couldn't tell me why, there was no online claims service either? Cheap insurance, yes, but for a reason and that reason is, because corners have been drastically cut as far as customer service and actual usability is concerned......like I said, so restricted in what you can claim, that the policy is simply not worth having. Have cancelled and gone to another provider.