Essteele
Verified2 reviews
I strongly advise anyone considering Essteele cookware to think very carefully before purchasing, as my experience has been extremely disappointing in both product durability and customer service. I bought a full set in 2018, marketed as premium, diamond reinforced, induction ready and supported by a lifetime warranty, yet the medium skillet deteriorated quickly despite normal household use, warping and losing its non stick coating, and the other pans in the set are now beginning to show similar early signs of failure. When I contacted Essteele, they immediately blamed misuse without any technical evidence, relied on scripted responses, ignored the inconsistent performance across the set, and dismissed the issue entirely despite clear indications of a product specific fault. For a brand that positions itself as premium, the lack of durability, accountability and genuine support was extremely disappointing, and I would strongly encourage others to be wary and consider brands that actually stand behind their products.
I was given a set of Essteele saucepans when I turned 21, being 34 years ago. I still have the set and it is in very good condition especially given the amount of daily use over the years. Can't fault the product.
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Hi Belinda, Thank you so much for sharing your story with us! We’re thrilled to hear that your Essteele saucepans have been with you for 34 years and are still going strong! It’s wonderful to know that they have been an integral part of your daily cooking routine for such a long time. We truly appreciate your loyalty, and we're delighted that our products have stood the test of time for you.
Warm regards, Team Essteele