Cannot get the products I ordered and all I get is an automated uninterested response when I enquire!!!
Disgusted with on line service! Ordered on the 11.3.20 and more than 6 weeks later haven’t received product despite 5 emails to the company!!! Just keep getting the same automated reply’s. I have been an Estee lauder customer for 20 years but thinking it is now time to change. Very annoyed.
Dont buy direct
I purchased 75ml Beautiful for $136 and then found Chemist Warehouse were selling it for $80! I do not understand how it is $56 more to purchase a product directly from the supplier. It just does not make sense. The customer service woman could not care less and I got some poor excuse from her about trained representatives knowing the product better which was completely irrelevant to my online purchase where I had no contact with anyone. Also they did not honour their commission rate to Shopbuddies so I also missed out on that as well.
Horrible experience online!!!
I ordered the Estee perfume and paid for the big red bag of Beauty Essentials. Firstly they charged me twice.
Then they sent me two perfumes and no big red bag. I rang and they were no help at all. Just said I had to return the two perfumes, get a refund, and start my order all over again. This company has an excellent product but a useless online system, especially with their online staff. Never again will I order Estee Lauder online.
Love the products but be careful ordering online.
I love pretty much the entire Estee Lauder range. Their lip glosses are amazing, smell like cupcake icing and don't leave a tacky feel on the lips. The Double Wear foundation really stays and covers without being cakey, and they have a beautiful range of eye shadow colours and other skincare/makeup products. I've always had good customer service going in to the EL counters at Myer, however I've found their online service doesn't live up to the expectation the brand has set in every other area.
On two occasions now I've ordered online and had a...
- Verified customer
Horrible experience trying to order online
Ordered 8 days ago, received email confirmation. No communication since, at all. Order status "In Warehouse" for 8 days. Called today and was told the order was declined due to suspected fraud (what???) Money not refunded, no updates, no notifications, nothing! We are now talking to Fair Trading NSW about this. Beware!
- Verified customer
Love Revitalizing Supreme+ Global Anti-Aging Cell Cream
I used many different products from Estée Lauder, I buy one Estée Lauder Revitalizing Supreme+ Global Anti-Aging Cell per year which 50 ml lasts for a year love this cream very light and at the same time soothing and relaxing feeling on my skin, I ordered my last one yesterday and there is a promotion at the moment with shopping over 75 you will receive a gift bag valued 250$
The reviewer stated that an incentive was offered for this review
Beware of the Estée Lauder website
I purchased a product on the Estée Lauder website and paid using my PayPal account. I received confirmation from PayPal for my order, but not from Estée Lauder (due to a glitch on their system). Well over a week later, I still have not received my product or a refund. This company does not respond to telephone calls or emails. BEWARE of ordering with them online.
The lip liner I will not buy again
Double Wear Stay-in-place Lip Pencil
Good lip liner but impossible to sharpen a pencil which is encased in hard plastic.
I have wasted a good third of the very expensive pencil, to get a passible point.
I'm teaching art, so I know how to sharpen pencils.
I wish that Estee Lauder will bring back the refillable lip liner pencils.
Colour Match and Make-over
I just had an awesome experience with Julie at David Jones at Carindale .Beautiful products applied by a friendly , professional,make-up expert. She matched my skin colour perfectly, and did a lovely natural make-over.
Thank you so much Julie.
Failed to get what I politely asked for
I bought Double Wear foundation from a chemist in Australia and I was assumes by the consultant that it was dewy and luminous and that it also had a pink tinge I. Bought the lightest shade available I am a mature woman with very pale skin Well it was none of these things I don't know if these consultants have any qualifications at all or whether they just get commission on the more expensive products I am on a pension And it ate into my money Later I bought a much cheaper pt.
Not worth the money
I bought the re-nutriv intensive smoothing hand creme for a very expensive $100 and found that it wasn’t as fantastically intensive as some others and so not worth what I paid. I’ve had the new demension smooth and tone creme before and found that better and for a much less price and should have stuck to that one! just disappointed as I expected better!
Holy Grail of all foundations worth the $$$
My holy grail foundation... It is the only foundation that truly matches my pale skin & pairs really well with the double wear powder. Only downside is the price.. but I can sweat, eat, work, nap in this foundation with minimal powder product top up needed on top. I’m lazy in day to day life & don’t always retouch my powder & it still holds up fine, just wears down a little after quite a while but it honestly hardly needs touch ups as both products create the perfect base. There’s a reason this is a top selling foundation. Also doesn’t cause an...y breakouts which unfortunately most drugstore foundations do! A bottle lasts me 3-4 weeks lol... I love a full coverage.. no concealer needed with this & I have some faded/active acne scarring to cover. Try it you will be hooked. I use the Australis original primer & Gerard cosmetics slay all day setting spray underneath & it works really well, then any other powder products & set with Mac fix plus which all help this amazing foundation which I’ve worn for probably up to 16 hours stay intact!
Double Wear foundation
This foundation has fantastic staying power even in hot, humid weather. However it oxidised on me and ended up looking dark orange :-( It also feels like a mask and it was a relief to wash it off at the end of the day. However, if you want your makeup to stay put all day and not budge, this is the foundation for you.
Estee lauder Double Wear Twany: Holy grail
A friend recommended me this foundation. Bought this for $58. Really it is one of best foundations i have ever tried. I used kabuki brush to apply this. Even with light application it made my skin flawless. It's buildable to full coverage; if you like full coverage. It stays whole day without any touch up. It doesn't cake on skin or set in lines under eyes. But you have to be quick to apply this foundation as it set quickly; but i don't mind it; as fast as it set you are ready to go. Just love it.
I read the reviews and bought this foundation 6 weeks ago. It is excellent. Spreads easily and gives a nice medium natural coverage for day or night. Lasts all day until you remove it and doesn't get cakey or settle in pores/lines. I have combination/dry skin so need a moisturizer under it. Abit pricey but worth the money. Will buy again.
Long long time customer
I have loved and used Estée Lauder products for s very long time, Youth Dew perfume more than 40 years. I am recognised by family and friends by my perfume. I never hesitate to make good comments about EL
Recent years, due to ageing I have used products including Revitalising Supreme 50ml
I am kind of disgusted at the wY this product is presented.... a larger than required jar that is weighted in the base, to
Make if feel heavier.
It's an expensive product that doesn't last long
I feel that it's unethical and maybe dishonest to present in ...
Questions & Answers
how good is it the overnight repair serum for dark skin, every one talks about it is is good I want to try it?
Have the ingredients changed?
I have been buying Este Lauder skin care and makeup for years. Recently, my eyes sting with the new mascara I purchased at Christmas. I have just come back from the doctor as my lip has swollen and blistered and he said it’s an allergic reaction to the new pure colour envy lipstick I got at Christmas. The daywear cream has been irritating my eyes for a year or so abd if I am not careful, they sting and I have to take an antihistamine.
I love the brand which is why I haven’t given up but after today, with a massively swollen lip, I need to change brands.
It would be good to know what has happened to the ingredient list and quality.
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