Estée Lauder

I came across Estee Lauder’s Youth Dew when I was 20yrs old and have used it every day since. 52yrs have passed and still my one and only favourite perfume. Always a welcome gift from family and friends.

Bring back estee lauder Modern Muse Le Rouge perfume. I spent the better part of 15 years finding my signature fragrance just for it to be discontinued and the crappier version just the regular "modern muse" to still be on the market. I am now redused to scrolling ebay and facebook marketplace for used bottles of it to try and keep my scent alive!… Read more

Your financially ruining me with this Estee Lauder, because here i am spending $300 AUD for a 50% full bottle of this petfume. BRING BACK MODERN MUSE LE ROUGE!!!!!!

Love the products but be careful ordering online – I love pretty much the entire Estee Lauder range. Their lip glosses are amazing, smell like cupcake icing and don't leave a tacky feel on the lips. The Double Wear foundation really stays and covers without being cakey, and they have a beautiful range of eye shadow colours and other skincare/makeup products. I've always had good customer service… Read more

going in to the EL counters at Myer, however I've found their online service doesn't live up to the expectation the brand has set in every other area. On two occasions now I've ordered online and had an item missing from my order. There was no mention of the missing item in the parcel, the first time I assumed it must be on backorder and waited a couple of weeks before contacting them, only to be told that the item was out of stock and they would process a refund for me. I'm just a little concerned that had I not chased it up, they may not have even put through a refund. The second time it happened I emailed straight away and was told the same thing again and had the refund processed. Which is all well and good, however I feel like the refund should be processed at the time the order is processed, as soon as they realise the item is unable to be supplied, not weeks later when they've been chased up for it. The online store is very convenient for re ordering your regular items, but wanted to make people aware that you should double check your orders and be sure to follow up if anything is missing.

Holy Grail of all foundations worth the $$$ – My holy grail foundation... It is the only foundation that truly matches my pale skin & pairs really well with the double wear powder. Only downside is the price.. but I can sweat, eat, work, nap in this foundation with minimal powder product top up needed on top. I’m lazy in day to day life & don’t always retouch my powder & it still holds up… Read more

fine, just wears down a little after quite a while but it honestly hardly needs touch ups as both products create the perfect base. There’s a reason this is a top selling foundation. Also doesn’t cause any breakouts which unfortunately most drugstore foundations do! A bottle lasts me 3-4 weeks lol... I love a full coverage.. no concealer needed with this & I have some faded/active acne scarring to cover.

Try it you will be hooked. I use the Australis original primer & Gerard cosmetics slay all day setting spray underneath & it works really well, then any other powder products & set with Mac fix plus which all help this amazing foundation which I’ve worn for probably up to 16 hours stay intact!

Long long time customer – I have loved and used Estée Lauder products for s very long time, Youth Dew perfume more than 40 years. I am recognised by family and friends by my perfume. I never hesitate to make good comments about EL Recent years, due to ageing I have used products including Revitalising Supreme 50ml I am kind of disgusted at the wY this product is… Read more

presented.... a larger than required jar that is weighted in the base, to

Make if feel heavier.

It's an expensive product that doesn't last long

I feel that it's unethical and maybe dishonest to present in this way.

In the end, people are not stupid and see thru it

I will not buy this product again on principal

2/ I have also used mascara for many many years, in a blue container, it was great, lasted well etc..

more recently I purchased a couple of mascara in gold container, suggested to the shop assistant that it doesn't seem to last long

Her response - no, they only last 3 months now

I'm in my 70's and don't use mascara every day now .... feel ripped off again

I often wonder how Mrs Lauder would feel about all of this

A long way from her spilled Youth Dew days

Hope this is helpful

You are losing a long time loyal customer

Stay in place sheer foundation – I used the perfect match app to find my shade.I thought it was too light but went with it. It was far to light so I used the perfect match up again in different light it's still to light. I found the colours presented were not accurate. I am exchange the foundation again, for the fourth time. I have choosen one that appears to dark as I think it… Read more

will be lighter in reality. I am very pleased how Estee Lauder is being so helpful and obliging. I can't speak highly enough about that. It is lovely foundation.

Love Revitalizing Supreme+ Global Anti-Aging Cell Cream – I used many different products from Estée Lauder, I buy one Estée Lauder Revitalizing Supreme+ Global Anti-Aging Cell per year which 50 ml lasts for a year love this cream very light and at the same time soothing and relaxing feeling on my skin, I ordered my last one yesterday and there is a promotion at the moment with shopping over 75 you will receive a gift bag valued 250$

Colour Match and Make-over – I just had an awesome experience with Julie at David Jones at Carindale .Beautiful products applied by a friendly , professional,make-up expert. She matched my skin colour perfectly, and did a lovely natural make-over. Thank you so much Julie.

Back and forth. I asked for a refund for a DayWear Cream bought on line. Provided all relevant information including pictures of me with a terrible allergic reaction. Inept customer service and below average product full of chemicals. What happened with once reputable brand. Will never buy anything from them A huge waste of time and unnecessary frustration with their customer service.

Sneaky online Estee Lauder quietly deleted my points – Am not complaining about their products but their service. The products are fairly good even if a bit pricey. I had started using their online service and putting an order in last night I saw that my 800 plus points had been quietly deleted. You have to buy a lot to get that many points. No notifications whatever and no recompense either. I… Read more

did the online chat and there were lots of apologies but quoted the terms and conditions. Please beware, am told it is in their terms and conditions but am wondering how many people read terms and conditions. That was a lot of points to lose - am wondering if this is a deliberate ploy on their part, no humanity in customer service just about making profits for the shareholders.

3/4 full bottle – Love this as a product but have noticed less and less in my doublewear bottle infact I bought the wrong colour and mixed it with a lighter one I had and could fit the whole new bottle in the .25 full other one as luxury product at 79$ price point this bottle should be full !

Gift Pack missing – Been a regular buyer of this brand. There was an offer before Christmas of a gift set. I was excited to receive a bonus and it didn’t arrive with the cream I ordered. I contacted them and the person I spoke to was very insincere and it interested in offering good service. Pretty sad.

Terrible customer service – One of their stockists, David Jones, didn't fulfil my order and were refusing to do anything about it. I contacted Estee Lauder to inform them that it reflects terribly on their brand and they told me to contact David Jones. They didn't even read my message, just gave me an automated, impersonal response. After I told them I wouldn't be buying any… Read more

of their products anymore they merely said "thank you for contacting us today." This brand has gone down hill SO fast. I'll be finding a new skincare line after many years of loyalty to them.

Revitalising supreme terribly damaged my skin – After starting to use the cream, pimples started to crop in my face. Usually I have pretty good skin, not too oily and get may be one or two pimples every 3 months. Now I am requiring prescription treatment for the pimples. Didnt have any trouble with their day wear cream in the past. Expected much better from a famous brand like this. Very disappointing

Double wear foundation – I have been using the double wear foundation for 20 years or more. It used to stay on all day. The last 2 bottles I've bought, it's worn off within 4 hours!! Why change a product that worked so well? It's nothing now, more like a cheap foundation from a grocery store, or the Reject Shop! I won't be buying it again, so disappointed.

the products are okay but so stupid they don't sell the pump – i bought the foundation for $50 online and didn't realise i needed to buy the pump separately. so annoying because the pump is like $20 so i would have qualified for the 5 piece free gift offer they had at the time! so disappointing. and when i contacted their staff about it, they weren't helpful at all. so stupid the whole thing because she told me THEY WERE SOLD OUT OF THE PUMP AND TO SHOP AT SEPHORA. lol

Worst ever Customer Service, RUDE and INEFFICIENT – I just recently became Estee Lauder, MAC customer. Really liking the Night Serum. Recently, ordered with Estee and there were some issues with my order and as, Estee website always pops-up the 'Chat option' i thought that i need so help from the customer support. However, i am deeply disappointed by their behaviour towards me because my name is… Read more

'Heena' not Henna or some white name and they were so rude with me. All of them. Never Gonna buy from this company ever. I have never faced such a derogatory behaviour from anyone. I panicked because i not received any email from Estee and no update on the order. But, i think their customer support has no skills to be at this position. Just a message to Jess, Maggie, Sophie that this attitude wont take you far in life and if you dont know how to do you job , get a training for God sake and stop wasting other time.

worst website and customer service – Last order waited 6 weeks to come from same city this time website charged my card four times for one order . Phone line out of action online chat useless .

Terrible customer service – Terrible customer service. Made two orders with 8 pieces free gift sets. Received the order today, both orders without the gift sets. Contacted customer service, just told me the warehouse run out of the gift sets. Only option can do is let me return the products back and wait for the refund. Totally wasted my time and money.

Sales trick – I received an email from Estee Lauder on 30/05/2022 stating that if I spend $150 or more then I will get a 10 piece gift pack for free. I went to Estee Lauder in Chatswood Chase on 03/06/2022 and spent more than $160. However, when I asked the saleswoman about the gift pack, she said that she had never heard it. I had a live chat with Estee… Read more

Lauder this morning (07/06/2022) and at first they said it was for online only, when I pointed out that there was nothing saying it was online only, then their reply was that gift packs were gone on 30/05/2022. I think that is the trick of their sales department trying to boost sales. Why sent me an email on the day when the gift packs were already gone?

Terrible Face Creme Este Lauder Revitalizing Supreme+ Bright – *Do Not buy this creme online from Este Lauder Revitalizing Supreme+ Bright Power Soft Creme it flakes on skin after applying to face and all around hairline. Very disappointed after 4 days of trying and their online chat is terrible in trying to find assistance and how to return! Awful experience!

Disgraceful customer service – I received a bottle of Pleasures perfume as a gift for Christmas. Unfortunately it was leaking from the top. I called Estée Lauder and was asked to send photos. I sent photos and they acknowledged that it was faulty but refused to replace it as it was a gift and I didn’t have a receipt. I will never purchase another Estée Lauder product again. I’m… Read more

absolutely disgusted that they can acknowledge their product is faulty but then refuse to replace it. Barely any of the perfume had been used and it’s now useless as it leaks all over my bathroom cabinet and all over my hands if I try to use it. Stay away from Estée Lauder products, their customer service is appalling.

Irritating products and poor customer service – I bought estee lauder protectionist pro and I developed an allergy to it- dermatitis and swelling to my skin. Quite a few of their products are irritating I find. I Contacted them for refund or replacement which they were happy to do. once they received it they said I had used too much of it and would not refund me! No mention of this prior. Very poor consumer service. would not recommend.

Cannot get the products I ordered and all I get is an automated uninterested response when I enquire!!! – Disgusted with on line service! Ordered on the 11.3.20 and more than 6 weeks later haven’t received product despite 5 emails to the company!!! Just keep getting the same automated reply’s. I have been an Estee lauder customer for 20 years but thinking it is now time to change. Very annoyed.

Dont buy direct – I purchased 75ml Beautiful for $136 and then found Chemist Warehouse were selling it for $80! I do not understand how it is $56 more to purchase a product directly from the supplier. It just does not make sense. The customer service woman could not care less and I got some poor excuse from her about trained representatives knowing the product… Read more

better which was completely irrelevant to my online purchase where I had no contact with anyone. Also they did not honour their commission rate to Shopbuddies so I also missed out on that as well.

Horrible experience online!!! – I ordered the Estee perfume and paid for the big red bag of Beauty Essentials. Firstly they charged me twice. Then they sent me two perfumes and no big red bag. I rang and they were no help at all. Just said I had to return the two perfumes, get a refund, and start my order all over again. This company has an excellent product but a useless online system, especially with their online staff. Never again will I order Estee Lauder online.

Horrible experience trying to order online – Ordered 8 days ago, received email confirmation. No communication since, at all. Order status "In Warehouse" for 8 days. Called today and was told the order was declined due to suspected fraud (what???) Money not refunded, no updates, no notifications, nothing! We are now talking to Fair Trading NSW about this. Beware!

Beware of the Estée Lauder website – I purchased a product on the Estée Lauder website and paid using my PayPal account. I received confirmation from PayPal for my order, but not from Estée Lauder (due to a glitch on their system). Well over a week later, I still have not received my product or a refund. This company does not respond to telephone calls or emails. BEWARE of ordering with them online.

The lip liner I will not buy again – Double Wear Stay-in-place Lip Pencil Good lip liner but impossible to sharpen a pencil which is encased in hard plastic. I have wasted a good third of the very expensive pencil, to get a passible point. I'm teaching art, so I know how to sharpen pencils. I wish that Estee Lauder will bring back the refillable lip liner pencils.

Best cream lve tried for 50 plus yr old skin – Revitalising supreme + is amazing , only need a small amount , lve noticed my neck and face are much smoother and softer looking , love this cream only thing is l find it really expensive but lasts for ages

Double wear foundation – I found the foundation very sticky and uncomfortable on my face. Fortunately i was given a sample pot so didnt waste money. A shame as the colour match was very nice

Failed to get what I politely asked for – I bought Double Wear foundation from a chemist in Australia and I was assumes by the consultant that it was dewy and luminous and that it also had a pink tinge I. Bought the lightest shade available I am a mature woman with very pale skin Well it was none of these things I don't know if these consultants have any qualifications at all or whether… Read more

they just get commission on the more expensive products I am on a pension And it ate into my money Later I bought a much cheaper pt.

Not worth the money – I bought the re-nutriv intensive smoothing hand creme for a very expensive $100 and found that it wasn’t as fantastically intensive as some others and so not worth what I paid. I’ve had the new demension smooth and tone creme before and found that better and for a much less price and should have stuck to that one! just disappointed as I expected better!