Eufy

Like others have reported, camera died after first recharge. Despite contacting the support email address on the product sold to me in Australia, Eufy support refused to replace their defective product under warranty, as guaranteed under Australian consumer law, insisting I reach out to their "local distributer" (the official Anker e-Shop Australia on Amazon), where they have been ignoring me for several days. Buyer beware!

OK, we bought the 4 pack of the Eufy E42 camera and homebase 3. The gear seems fairly robust and recorded picture quality is good, but successful deployment is down to camera placement. This is where it starts to fall apart. The Eufy customer… Read more

service isn't on the planet. I have repeatedly asked for any technical documentation, but I don't think they really understand what that fundamentally means. Looks like I will have to refer to third party reviewers to try and figure this one out. Sorry Eufy, but your customer service help is hopeless and unfortunately mars a good product.

I bought the S300 two pack of cameras and both have now failed with major hardware faults. One camera won’t reset or pair at all, completely bricked. The other has a dead LED indicator. After looking into it, these exact issues are widely reported by other users, so it’s clearly a common problem, not a one-off. Battery life was also nothing like… Read more

what’s advertised. I was having to recharge every week, which is absurd for a product that claims long lasting performance.

When I contacted support, it took multiple messages just to get them to escalate the issue, and even then, they clearly didn’t care. Both of my cameras, bought in February 2023, have suffered major hardware failures that should not happen in this timeframe. Battery life was also nowhere near advertised, after about six months, I was having to recharge the cameras weekly. Despite all of this, support repeatedly hid behind the expired warranty instead of acknowledging the actual faults. Their “resolution” was a pathetic discount link to buy more of their unreliable products. No accountability, no effort to help, and once it became inconvenient, they simply stopped replying altogether.

Doorbell lasted 14 months before breaking and I see I am not the only one to have this issue. Company responded but tries to call you by the first half of your email address. They refused to do anything and now won't respond. Online chat pretended they were closed and so I called and no answer after 15 minutes. Based upon Eufy support I will… Read more

consider replacing all of my cameras with another brand. I cannot recommend them at all.

It turns out as I said to them and they categorically denied it is their new app. I now have three cameras affected and the doorbell camera has mysteriously started working again.

Not Happy Eufy – I have used Eufy products for years now, and they have been first class, however getting in touch with them or getting correct answers from retailers. I have contacted most retailers in Queensland for a eufy Security Floodlight Cam E 2K White, and they are all advertising that they have the item in stock, but when you contact them, “ oh we have… Read more ·  1

to order them in” and yet they are all advertising that they have them in stock. I visited some stores and when you get there they have no idea when they will get them. In one instance I grabbed a box on display and EVERY box was empty, the retailers said, “oh Eufy organised that way themselves, not us”. Then one endeavours to contact Eufynby email or phone, and it’s made super difficult to do that, to just ask a simple question of them. Annoyed yes I am.