EuroGrille Outdoor BBQ 9 Burner
Verified1 review
- +4
Purchased this 9 burner bbq in December ($3500) on sale 2023 opened it up July 2024 as we wanted it placed under a new outdoor area we were building. Initially I was very impressed as it was a gift to my husband. But over the months it started marking up and rusting even though in was under cover and a black canvas cover when not in use. How is that possible the bbq can look so bad so fast and rust up if it’s made from steel. Contacted the seller from eBay & they won’t do anything said to buy rust cleaner ect and give it a go. I have no idea what to do or how to contact the manufacturer even though I googled . So much money spent on a 9 burner BBQ EuroGrille and it looks horrendous.
Purchased in for $3,500.
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Hi Helen, Thank you for your feedback. We have reviewed your order and conducted a thorough investigation regarding the concerns raised in your review.
Our findings indicate some discrepancies in the pricing mentioned. Please note that the original order details show a different price than what was stated in your claim.
Additionally, our products come with a 1-year warranty.
Since your rust concerns were reported beyond the initial 1-year warranty period, please note that warranty coverage typically applies from the date of purchase.
As outlined in the product manual (page 21), stainless steel BBQs may develop surface corrosion over time depending on environmental factors such as humidity.
The manual also recommends regular maintenance, including the use of WD40 or similar products, to remove surface corrosion and help prevent rust from forming.
From the photos you provided, we understand that you have been using a cover to protect the BBQ, which is appreciated.
However, it appears the BBQ is stored outdoors in an environment exposed to humidity and other elements.
Please be informed that your case has now been escalated to higher departments for further review.
We encourage you to continue communicating with them in a fair and constructive manner to reach a resolution.
Regards,
Hana Social Media team