16Crossray Infrared

Crossray Infrared

 Verified🏆 2024 Award
16Crossray Infrared
4.7

139 reviews

PositivevsNegative
92% · 1289 · 6%
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Even Heat DistributionYes · No
Build Quality
4.7
Value for Money
4.6
Ease of Use
4.7
Cleaning & Maintenance
4.5
Preheating Speed
4.9
Safety
4.7
Swift pre-heating speed
2 or 4 burner option
Easy to use
Competitive prices

Reviews

139 reviews
Bubbas
BubbasPerth, WA55 posts
  Verified 4B Outdoor Kitchen TC4K-04

Wouldn't rush to buy it

Scrapes on panels, doors won't close properly, paint/silicone smears, damage to "stone" {which to be fair looks more like a laminate in appearance} stoppers broken to name a few of the issues.

I guess you get what you pay for.

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Lin
LinGreater Melbourne (Metropolitan), VIC2 posts
  4-Burner Trolley

Great BBQ

After a couple of weeks wondering if we had done the right thing the BBQ is now used 3-4 times a week all year. We have cooked roasts, pizzas, scones, Welsh cakes, crumble, lots of veg which is the best ever tasted.
We did have a small issue where my husband cut his fingers on a door (didn’t use the handle). I contacted the store-our fear was grandkids doing the same-and replacement doors arrive in a few days. After realising the incorrect doors had been sent the correct doors (without the cut hazzard) were sent.
Big thanks to Larry Colwell for sorting this. Show details
Build Quality
Peter K
Peter KGreater Melbourne (Metropolitan), VIC13 posts
  2-Burner Trolley

Crossray BBQ Experience

The Crossray 2 burner BBQ is simply the best family BBQ available. Big claim!!
Maybe if build quality is your first port of call- 5/5 stars.
Maybe if ease of cleaning is your thing- 5/5stars.
Maybe you want a flame free, consistent, reliable & wonderful cooking experience- 5/5 stars.
Maybe you were spooked by exotic recipes, easy peasy!!- 5/5 stars.
Maybe you if you want the best- 5/5 stars
So, from a hibachi in the 60s to the Crossray today, Nirvana.....
Ross
RossPerth, WA7 posts
  Verified 4-Burner Trolley

Expensive pizza oven. Iron splinters on everything else

Great for pizzas but the grill and after market hot plate have deteriorated in a very short period of time and we can no longer use for the iron splinters on any food cooked on those. We have resorted to using the top grill only.

To summarise the comments visible below the review, through the mediation process Crossray has agreed to replace the grills and hotplate under warranty and stated this is an issue it seems a lot. There is a fairly laborious seasoning process that should be done after every couple of uses that potential purchasers should be aware of. Show details

Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
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Dave
Dave
  4-Burner Built-In

Best '4 burner' ever

Great BBQ. Even heat and hot. Works excellently direct on grill or indirect on the high racks for a slow roast. I've had regular 4 burners over the years and a weber Q200. This is far superior and its built to last. Show details
Value for Money
Brad
BradGreater Melbourne (Outer), VIC
  4B Outdoor Kitchen TC4K-10

Customer care and communication outstanding

Your company has been great with its service since we purchase our bbq and full kitchen maybe 18months ago. We had cracking issues with the original kitchen tops and when I emailed your company about the issue, within a couple of days we had new kitchen top kits, no questions asked, they look amazing and are far better than the original ones that came with the BBQ. They still look great and the bbq is amazing. Thank Crossway Show details
thepersonwho
thepersonwhoSouth East Queensland, QLD65 posts
  4-Burner Trolley
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Brian
BrianSouth East Queensland, QLD2 posts
  Verified 4-Burner Built-In

Magnificent BBQ with customer service to match

I Bought two Crossrays, two burner for day to day and roasts and four burner for when two is not enough. They work superbly and are super easy to clean. BBQ's are over a year old and still look new. Had a warranty issue and Crossray immediately responded and sent me the new part. Show details
JamesT
JamesT7 posts
  Verified 4B Outdoor Kitchen TC4K-10

Fantastic outdoor kitchen, Customer service second to none!

The BBQ gets hot nice and quick and cooks a great steak, chops, pizza or sausages. I've been experimenting with the rotisserie and that has given some delicious results. There were some small issues with the kitchen but they were handled quickly and professionally by Crossray which made the whole experience a pleasure and didn't leave a bad taste in my mouth. The self-cleaning feature is great! I have this setup as an island, I think the back could look a bit better but I might get something made up, or just live with it. I've included a picture of the back prior to the kitchen being put in place, the pipes are now inside the cabinets and you can't see them. Show details
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Emma W.
Emma W.
  4-Burner Trolley

Poor Customer Service

Purchased through Bunnings (special order) as this was/is the only local supplier. Waited 4 Weeks but no word of anything. Rang for a follow-up and was told they (crossray) had dispatched the BBQ to Armidale NSW instead of Armadale WA.
Oven though an error on their behalf, they refused to release another until they recieved the one they incorrectly sent to NSW was sent back, asking me to wait until this happened. I had steak needing grilling! Cancelled the order! Show details
Crossray
Crossray   DM   
More

Hi Emma, Sorry to hear you have received this level of customer service. Please email myself directly and i can assist you. Brandon@thermofilm.com.au

Aging user
Aging userGreater Melbourne (Metropolitan), VIC3 posts
  4-Burner Trolley

Great product and company

The 4 burner Crossray bbq is as good as it’s advertised performance suggests. The brochures giving recommended heating levels as well as menu options make the whole cooking experience a breeze.
Cleaning of the V tray is a little difficult. Show details
Build Quality
Cleaning & Maintenance
Dean
DeanGreater Melbourne (Inner), VIC
  4-Burner Trolley

Wow, this is differnt

Never had a BBQ that is so quick or hot - I even do Pizza on it.
Ninja Pete
Ninja Pete
  4-Burner Trolley

Amazing cooking experience - Magnificent Customer Service

After many years using Weber I decided to try the infra red style. Well, results were quite sensational! Quick to heat, incredibly high temperatures if required and results on a thick rib eye were restaurant quality! Some experimenting to do on other meats and veg which I’m looking forward to. So far four of my mates are each considering purchasing a CrossRay unit.
Support from my retailer GC Fireplace & BBQs and customer service from CrossRay team has been first class. Highly recommended. Show details
Bryan K.
Bryan K.2 posts
  4-Burner Trolley

Fantastic BBQ

I've found the 4 burner trolley crossray BBQ to be an excellent buy. Great even heat and predictable cooking across the whole area. Quality build and great to use. Show details
Ease of Use
Cleaning & Maintenance
Tony Vandenberg
Tony Vandenberg
  Infrared

Misrepresented

The electric infrared version looks good but has no heat control. It is either very hot and burns the item being cooked or it is off. No regulater to control the temperature. Impossible to use as a BBQ. Very disappointing. When I bought it this was not pointed out to me and the two settings for heat refers to the front and rear plate infrared heaters. Only having one on and then using the plate without the burner still burns the item being cooked as the temperature is close to 300 degrees. Show details
Cleaning & Maintenance
Preheating Speed
Safety

Questions & Answers

Alex N.
Alex N. · 4-Burner Built-In

Sometimes when my Crossray TCS4PL grill gets hot, even with the burners set to low, it starts leaking gas just before one of the burners(randomly), causing the gas to burn there. When this happens, the affected burner is no longer lit.
To resolve the issue, I have to switch the burners off and then back on.

I’m using LPG, and the tank valve is only slightly opened. Could it be that the pressure is still too high?

Any suggestions on how to fix the issue?

Crossray
Crossray   DM   

Hi Alex, Thank you for reaching out.

May I ask if you could send a short video or photo of the issue through to our email and we will be in touch to help you find a solution.

sales@thermofilm.com.au

JEB
JEB · Infrared

Can you use any brand rotisserie with this BBQ?

Crossray
Crossray   DM   

Hi Jeb, Our rotisserie kits are made and designed specifically for our BBQs. However if you wish to use a different brand it is possible if the dimensions are correct.

Any further questions feel free to contact us at sales@thermofilm.com.au

Chris D.
Chris D. · Infrared

My grills keep getting rusty. I had them replaced under warranty. New ones are rusty. baking soda/vinegar doesn't work. I use a cover on my bbq and it's under a roof. I'm told this is a product issue (when I had them replaced). Any idea what else I can do to remove the rust?

Ross
Ross  
Chris D.
Chris D.  
See all Crossray Infrared questions

Details

Features:

  • As a default, the Crossray Infrared is powered by LPG bottles (liquid petroleum gas) but can be converted to natural gas
  • 2 or 4 burner options available, depending on how much cooking space you require. More burners allow you to cook a greater quantity and variety of foods.
  • The BBQ is portable, so you can cook up a feast on a day trip to the park or while away on holidays

Points of praise for the Crossray Infrared:

  • The Crossray Infrared heats up quickly, allowing many people to get their BBQ up and running without leaving their family and friends to wait around impatiently
  • Reviewers who purchased this product were impressed with the outstanding customer service they received when contacting the company about any issues they encountered
  • Many reviewers thought the BBQs were great value for money and appreciated the competitive pricing.
Compare all Crossray Infrared listings
Crossray 4-Burner Built-In
  • 🏆 2024 Award
Crossray 4-Burner Built-In4.8 
Crossray 4-Burner Trolley
  • 🏆 2024 Award
Crossray 4-Burner Trolley4.7 
CategoryGas BBQsGas BBQsGas BBQsGas BBQs
Price (RRP) $1,599$2,199$5,599
TypeBuilt-InFreestandingBuilt-In
Cooking Plate / Grill MaterialCast IronCast IronCast Iron
FeaturesGrill, Hooded, Infrared Cooking and Temperature GaugeGrill, Hooded, Infrared Cooking, On Wheels, Storage Cabinet, Temperature Gauge and Warming RackGrill, Hooded, Infrared Cooking, On Wheels, Rotisserie Compatible, Storage Cabinet and Temperature Gauge
Dimensions 560 x 910 x 505 mm1255 x 1685 x 505 mm900 x 2720 x 600 mm
Weight33 kg48 kg
Gas TypeLPGLPGLPG and Natural Gas (conversion kit)
Number of Burners/Zones 444
Gas Rate 13 mJ/hr13 mJ/hr52 mJ/hr
Manufacturer Warranty2 year(s)2 year(s)2 year(s)2 year(s)
Colour / FinishStainless SteelStainless SteelStainless Steel
ManualDownload manualDownload manual
Awards 2021, 2022, 2023 and 20242021, 2022, 2023 and 20242021, 2022, 2023 and 20242021, 2022, 2023 and 2024
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