Reviewer Photos & Videos
Good value and good quality bbq. Can do things like use a fry pan on the grill that you can't do on other bbqs .. excellent customer service too .. small problems have been quickly fixed
Heats up insanely quick, gets a fantastic char and roasts like a dream. The only reason this bbq didn’t get 5 stars is that the insides (not including the grill plates) are hard to clean.
Purchased in for $1,299.
One of the best bbq's I've ever owned. Cooks food perfectly and easy to keep the unit clean. I'm happy with the purchase and the one time I had a question for sales support it was answered promptly. Highly recommend.
Purchased in .
A fantastic cooking and eating experience
We cook a range of foods using the Crossray BBQ from roast veggies to steak and other. Once you get a feel for Crossray, it is easy to use with consistent results. Crossray is an excellent BBQ and the new technology seems to be able to cater for many recipes.
Purchased in .
We have cooked on our trusty Webber for years but wanted to upgrade to an outdoor kitchen.
I did the research and came up with the cross ray as our new BBQ option. My husband was very concerned moving away from his trusted Webber. After he cooked for the first time, he was absolutely blown away by the set up, the size of the grill and the cook of the steak.
Incredible product and service.
Look no further for the ultimate cooking experience.
Purchased in for $4,700.
4 burner gas builtin CROSSRAY BBQ and electric CROSSRAY BBQ.
We purchased a 4 burner gas CROSSRAY BBQ in November and were so impressed we purchased the CROSSRAY electric BBQ for portability.
Both Great products at very good prices, easy to use, easy to clean. Cooks everything very evenly and very little flare up if any, including lamb chops which have always flared on our previous BBQs.
We cannot recommend these CROSSRAY BBQs more highly.
Purchased in .
Finally a gem of a BBQ!
The Crossray has fitted in beautifully with our lifestyle. We’ve cooked just about everything to perfection. It looks the part and does do what the advertising says it will do. I recommend using the cooking book settings as it is different from other BBQs, it’s much hotter. Cleaning is about the same as other BBQs, always a chore.
This is the best BBQ we’ve had. Love it!
Purchased in for $2,500.
Love our Crossray BBQ kitchen
The Crossray BBQ kitchen looks good & is a breeze to use, it gets hot & once you get used to how hot it gets & how quick your food cooks, happy days with our chicken & steak so juicy yet char grilled on the outside. Being able to cook on the top rack is a real bonus, very easy to clean , spray of water & a wire brush with the heat on , job done.
Purchased in at Crossray.
So pleased I purchased a Crossray BBQ
Just recd my 4 Burner BBQ so easy to construct and cooked my first steak. Cooks like a dream with perfect steak to your liking around 4 min each side.
Purchased in at Bunnings Warehouse Retail Stores for $3,980.
Best BBQ ever!!
Leg of lamb quick and comes out moist and tender not dry like other way of cooking. infuses garlic and rosemary beautifully. Looking forward to cooking many may more meals. Customer service second to none. Had a few issues earlier on not the fault of the BBQ the staff went above and beyond thank you
Purchased in for $4,799.
- 4B Outdoor Kitchen TC4K-04
BBQ cooks well; kitchen cabinets faulty and unsafe; customer service non-responsive
BBQ achieves high even heat and cooks very well. Pizza stone works well.
The problem is with the kitchen cabinets. The build quality is pretty good, but the sides of the side cabinets have the ventilation holes in the wrong place - a few inches higher than shown on the Crossray website and in the installation manual. This has two consequences;
1. The side cabinets cannot be connected to the BBQ cabinet as shown in the installation manual. They are supposed to connect using screws and nuts, "two through the top vents, and 2 through the bottom ...vents." After asking Customer Service about this, they claimed that I had "new generation" cabinets that "require to create your own hole in the cabinet - drill through each cabinet" to connect them. I find it hard to believe that is by design, rather than faulty manufacture that they are hoping customers won't notice. 2. Airflow between cabinets is blocked because the vents don't line up. This is a safety issue as a build-up of leaking gas under the BBQ cannot escape. My questions to Customer Service about this have gone unanswered for 3 weeks now, so I am writing this public review in the hope of getting a response. Desired resolution: Crossray please send side pieces of cabinets with vents that align so I can attach the cabinets together and so that airflow is not blocked. And I will be happy to adjust this review to reflect your improvements in Customer Service. Thanks.
Purchased in .
Good BBQ let down by some small issues
1: BBQ does not even come close to advertised heat, no chance of pizza cooking with 2 burner
2: BBQ has known fault, yet crossray knowing send out units without bothering to open them up and fit upgraded part so unit can get to a hot temp as before upgrade temps are even lower.
3: I have to contact crossray to get them to send part out and install part because they are to lazy to do it themselves.
4: Grill grates are a pain to clean and the depth of the cast iron grill makes it hard to clean between the grates
5: The grates rust very qu...
You can’t go past Crossray!
Probably the best customer service I have ever encountered!
Brandon was not only helpful prior to purchasing, but when I had a catastrophic accident with my Crossray BBQ, he offered to replace it completely!
The BBQ itself is fantastic so far, and although I have only used it a couple of times, I can already see that this top quality product cooks differently and creates awesome flavours in your meats…..
I would definitely recommend Brandon and Crossray
Purchased in at Crossray.
Please don't bother with any other BBQ
I absolutely love the BBQ and couldn’t go back to a normal gas burner BBQ after the Crossray. I had it for about four years and it cooks as well as the first day. I am Argentinian/Italian and grew up in Argentina cooking a lot of meat on charcoal. I find I can cook the perfect steak as well as roasting chicken, pork or lamb on the top rack as well as using it as a pizza oven with the stone and making paellas. If you love cooking don't waste your time on lesser items. If it's too expensive, save up, it's worth it. Couldn’t ask for a more versatile machine and how convenient it is.
Purchased in at Harvey Norman for $2,000.
An amazing BBQ!!!
I have been delighted with the Crossray 4-burner BBQ and I highly recommend it.
As a steak lover, with a preference for meat on the rare end of the spectrum, I wanted something which could get get very hot for the perfect centre and delicious crust. After a LOT of research, I went with the Crossray BBQ and I have not been disappointed. I have been delighted in fact. I am literally making restaurant grade steaks, cooked exactly as I like it. So much so, that if I really want a great steak, I will just make it at home now. See below for the tec...hnique I use. The best part about having the Crossray: the steak is high quality and affordable. Imagine how much a 500g wagyu MBS 7-9+ steak would be in a restaurant compared to what you could make it at home, assuming you can actually find somewhere that will make it to your desired weight and thickness. Also, no restaurant is "dry brining" or cooking it "reverse sear" for you either. That is the beauty of having a BBQ this good. But it does more than just cook an awesome steak. Lamb comes out a dream, fish is succulent and juicy (again there is a technique here, but I cooked some of the best fish ever on my Crossray and it was cooked much faster than in my oven) and sausages are amazing. The meat comes out really delicious and with that great flame-grilled taste. I also recently picked up a rotisserie kit and I am excited to use it for a pork roast with crackle and a whole duck with crispy skin, one of my absolute favourite dishes. Can't wait to see the bird spinning on my rotisserie. Finally, if I must end on something, it is talking about the versatility of the BBQ to make an extraordinary burger which, again, when you master the technique, will come out better than anything you can buy elsewhere. See below for my burger technique.
Purchased in .
Questions & Answers
We can’t seem to regulate heat. It seems to be on high heat all the time even though we’ve turned the burners down to low
Thank you for your enquiry, ...If you need to regulate the heat even lower, you need to position the knob pointer between the Off and high. This will reduce the temperature even more. If you require further information or assistance, please do not hesitate to contact email@example.com. Best regards,
Has anybody redeemed the free cover and hotplate from Bunnings? most retailers are offering until the end of April. Bunnings are a special order so i don't know how to redeem or if they come with the unit automatically?
Hi, does anyone know how the Crossray performs with Wok cooking? The website states a separate wok/side burner is not needed as you can place your wok directly on the grill. Keen to know if anyone has tested.
Get an answer from our members and Crossray representatives
- As a default, the Crossray Infrared is powered by LPG bottles (liquid petroleum gas) but can be converted to natural gas
- 2 or 4 burner options available, depending on how much cooking space you require. More burners allow you to cook a greater quantity and variety of foods.
- The BBQ is portable, so you can cook up a feast on a day trip to the park or while away on holidays
Points of praise for the Crossray Infrared:
- The Crossray Infrared heats up quickly, allowing many people to get their BBQ up and running without leaving their family and friends to wait around impatiently
- Reviewers who purchased this product were impressed with the outstanding customer service they received when contacting the company about any issues they encountered
- Many reviewers thought the BBQs were great value for money and appreciated the competitive pricing.
The Crossray Infrared BBQ range has made quite the impression on reviewers, with an outstanding 4.9-star overall rating. Standout factors which helped to achieve the 2021 ProductReview award include a fast-heating speed, effortless ease of use and reassuring safety features.
|Category||Gas BBQs||Gas BBQs||Gas BBQs||Gas BBQs|
|Cooking Plate / Grill Material||Cast Iron||Cast Iron||Aluminium and Porcelain / Ceramic|
|Features||Grill, Hooded, Infrared Cooking, On Wheels, Storage Cabinet, Temperature Gauge and Warming Rack||Grill, Hooded, Infrared Cooking and Temperature Gauge||Grill, Hooded, Infrared Cooking, Temperature Gauge and Warming Rack|
|Dimensions||1255 x 1685 x 505 mm||560 x 910 x 505 mm||560 x 635 x 505 mm|
|Weight||48 kg||33 kg||28 kg|
|Number of Burners/Zones||4||4||2|
|Gas Rate||13 mJ/hr||13 mJ/hr||26 mJ/hr|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)|
|Colour / Finish||Stainless Steel||Stainless Steel||Stainless Steel|
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