Ease of use
Outstanding customer service
Great value for money
Convenient folding side tables
Slow to reach optimum temperature
Reviewer Photos & Videos
Ours has been a dud since new will not get hot enough to cook steaks or a roast waste of money
Will not get hot enough to cook with won’t get above 150 degrees stews steaks and won’t cook a roast absolute waste of money been the same since new tried everything even drilled out holes still a lemon
Melted frame poor customer service
Do not try and cook a pork belly had flare up in witch court fire ended up melting in the the plastic frame email Webber Australian and no response very poor customer service
Purchased in March 2021.
Cheapest price available online and they even delivered it!
I take the Webber everywhere, it sits on the back of the Ute perfectly! I’ve never owned a better BBQ and I don’t think we’ll ever own another BBQ that isn’t a Webber!
Purchased in January 2021.
The reviewer stated that an incentive was offered for this review
Can’t even build the thing
Would love to use the BBQ but have given up in the construction phase. Unless you have a master builders license, forget about it. Box has been good for the kids though
Purchased in March 2021 for $899.00.
Worst bbq I've ever owned MADE OF PLASTIC.
Bought it as it has a ridiculous hype and following so thought it must be good... I really can't understand the hype, it was hopeless at cooking steak, after way too long to heat up once steak hit the grill it cooled down and stewed the steak and yes had the lid down, OK so tried chicken, same thing took way longer than all other bbqs, so realised the only thing this is good for is low heat cooking like roasts, so tried a lamb roast, lamb dripped into tray cause flare ups and then a small fire which I put out and removed meat turned it off, ate...dinner and then when cleaning later noticed it was lopsided!! The thing had melted the frame WTH! WHO MAKES A BBQ OUT OF PLASTIC. the only insulation from the frame is a small washer. I followed all the nonsense videos on you tube about cooking. I took it back to shop where I bought it and guy says never seen that happen, (quick Google search says its common) Shop dragged it out for months getting new parts, as soon as they arrived, the price of crap was on the net for sale, never will I own one again. Oh and the other thing sunbeam innova and gasmate odyssey 2 bbqs have is control over both sides whereas this bbq has one control for the whole thing which is also a Pita as you have to use one heat setting for all that's being cooked.
Purchased in December 2017 at Weber for $499.00.
Oh my goodness the customer service is incredible!!!
I received an email from Weber - I broke our BBQ (my fault) and it was not covered by warranty. Weber honoured the breakage and sent free parts. Love my Weber!!!!
Purchased in December 2016.
Solid BBQ that will last for years.
I'll split this review into the good points and the negatives.
* It has no trouble getting up to high temperatures, enough to give a lovely sear on a steak.
* Seems to be quite efficient on gas.
* The convection technology works very well, I'll often roast a beef rump cap or whole chicken on the bbq and the flavour is absolutely fantastic.
* The grille itself and the cart are very well built, never had any trouble with components breaking or rust.
* It's nice and portable. Big enough to cook up a feed for 10 or so people but compact enou...
Purchased in January 2008.
Great BBQ even better customer service
I use this pretty much instead of my oven or frypan. Cooks all roasts / meats efficiently and they taste great. Easy to clean as you go. Customer service is A1
Purchased in February 2013 at Outdoor living for $330.00.
Stopped working within 2 months
Bought the Weber q2000 at the end of August and it worked well till now bbqing about once a week, there is no gas going to the burners at all so at this point it's useless. We were last using the Weber q pizza stone so there was no food getting into the burners and I cannot figure out what went wrong. Would recommend avoiding this product it's been a huge disappointment considering the high price.
The gas is now reaching the burners however the gas output is so strong the BBQ cannot even stay lit. I have made a video of the issue and u...
Purchased in August 2020 for $400.00.
Amazing BBQ, even after 5 years!
Had an issue with my lid and it was replaced without question!!! These guys absolutely rock. Never had such amazing customer service and the product simple speaks for itself! Epic
Purchased in October 2015.
Fantastic customer service
Weber's service is exceptional, my igniter had stopped working I called weber customer service and explained I had tried multiple fixes they immediately agreed to send a replacement part. It arrived the next morning and everything is working perfectly. This is how customer service should be and why people are loyal to the brand. Thanks Weber
- Q Standard (Q2000)
Great support and warranty service
The true reflection of a company is how they handle when things go wrong.
Weber service is above and beyond. Emily is a gem!
I had an issue where the cook box had melted part of the plastic frame on my 4 year old BBQ, they replaced all of the affected parts without question, without charge and they arrived in a couple of days.
Other organisations could learn from these guys about how to look after customers!
Great can’t fault it. Excellent for camping and home
We don’t cook any meat in side the house anymore because the Webber Q make the food taste so much better for everything and you can even bake in it as well
Purchased in January 2020 at BCF.
- Q Standard (Q2000)
The Weber Q works great. Weber service is phenomenal.
I needed a replacement for the burner since it had gotten clogged and wasn’t lighting properly. I called Weber. They asked when I purchased it. They said no problem. Took my details and sent me a new one at no cost. No paperwork. No hassles. This was amazing service.
Sure it costs more to buy a Weber. But after that experience I’m a customer for life.
Purchased in January 2016.
This is a really neat piece of equipment
You’ve got to look after it though to get all the benefits.
Keep it clean.
Pizzas are awesome cooked in my Webber Q. Definitely recommended.
Purchased in June 2020 for $480.00.
Questions & Answers
Will the lid for a Weber Q2200 fit the older Q220 model it replaced. I still have the Q220 and there’s nothing wrong with it other than the lid.
Hi Josh, great to hear your Weber Q is still going great! The lid of the Q2200 model will fit your Q220 model. If you would like pricing on a lid or to place an order our customer service team can best assist you, you can contact us on 1300 301 290 or via our website contact us form.
Fantastic, much appreciated. Yep, coming up to 15 or so years old now! Thanks for that
Trying to register my BBQ how togo about it please
Hi Emily, to register your barbecue you will need to create a Weber-ID account via our website. Once you have created your account you can register your barbecue and will have access to all the other benefits of having an account including exclusive recipes, tips and all the latest Weber news.
You can create your account here: https://www.weber.com/AU/en/register/ and then follow the steps to register your barbecue.
I just finished cleaning the gas pipe (removed it, soaked it in hot water and soap, used a paper clip to clear out each hole). Now the whole burner will light up but I am noticing that after I close the lid, the far right hand side of the burner goes out (gas is on highest setting). As soon as I open the lid that side lights up again but won’t stay lit once I close the lid. Any suggestions?
Hi Jay, great to hear you have a done a thorough clean of your burner tube. The issue you are having could be a result from a few different things and definitely something we can help determine to resolve.
Could you please send us an email via email@example.com with some images of the burner tube and the serial number of your barbecue and we can look into this for you. Thanks
Get an answer from our members and Weber representatives
As a 2018 ProductReview Award winner, the Weber Q has been recognised for being a high-quality BBQ series. The Weber Q Series isn’t the current Weber Q Range leader, with the Weber Family Q Series surpassing it in awards, but the series is still a worthwhile investment.
- Burner tubes are made of stainless steel to prevent rusting
- Features a cast aluminium lid and body, push button ignition, and cast iron cooking grills
- Folding side tables: unfold them to prepare meals, then close them back up when you require more space
- The Weber Q Series is middle of the range, as it’s cheaper than the Weber Family Q Series but more expensive than the Weber Baby Q Series
- Available in red, black and cream
Points of praise for the Weber Q Series:
- The company was cooperative with sending replacement parts when needed - often at no cost
- The Weber Q Series is not as compact as the Weber Baby Q Series; however reviewers had no issues when taking a BBQ from the Weber Q Series to the beach or on holidays
- A wide variety of accessories such as a tool set, half hotplate and grill brush are available to be purchased separately, which allow for variety and creativity in meals
- Overall, reviewers were pleased with their Weber Q Series BBQ and have found that these BBQs can withstand the test of time.
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|Category||Gas BBQs||Gas BBQs||Gas BBQs||Gas BBQs|
|Cooking Plate / Grill Material||Cast Iron||Cast Iron||Cast Iron||Cast Iron|
|Features||Grill and Hooded||Grill and Hooded||Grill, Hooded and Temperature Gauge||Grill, Hooded and Temperature Gauge|
|Dimensions||369 x 1306 x 496 mm||369 x 1306 x 496 mm||394 x 1306 x 496 mm||394 x 1306 x 496 mm|
|Weight||16 kg||16 kg||16.5 kg||16.5 kg|
|Gas Type||LPG||Natural Gas||LPG||Natural Gas|
|Number of Burners/Zones||1||1||1||1|
|Gas Rate||12.7 mJ/hr||12.7 mJ/hr||12.7 mJ/hr||12.7 mJ/hr|
|Manufacturer Warranty||5 year(s)||5 year(s)||5 year(s)||5 year(s)|
|Colour / Finish||Titanium, Black||Titanium, Black||Black, Red, Titanium||Black, Titanium|
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