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Start button faulty / loose
Hi, the start button doesn't work, it won't turn on when you push it in, & the button feels completely loose like it is broken, when you push it, thank you
Lasted five months
We ordered this machine online the 12th of July 2020 and it arrived shortly afterwards.
The machine broke on the 28th December. The drum stopped spinning.
The retailer initially tried to organise a repair. I waited at home all day on the 12th of Jan for them to arrive. Unfortunately a no show. It was a third party local repair company (not the retailer I purchased from).
Euromaid agreed to an exchange, the retailer is replacing this machine tomorrow at no cost to us. We are going for the same model.
Before it broke down we really liked the machine, hopefully we just got unlucky and the replacement works for a few years at least.
Purchased in July 2020 at Appliances Online for $500.00.
Incredibly Let Down
I purchased my WM7 in December 2017, and until recently, have not had an issue with it. Then a few days ago, it would freeze midcycle and the crossed out tap symbol came up. We checked the hoses and pipes, cleared the filter, did a reset, and checked the whole machine over, and found nothing that could fix the issue.
Having found this page, we rang Euromaid as the company has suggested on several posts with the same issue- we rang once, and was told to go the livechat. Once in the livechat, we were told to ring the number instead. So we rang b...
Purchased in December 2017.
Short life span -
Purchased two years ago for my short term rental. It now fills for 5 to 8 seconds and then makes noises but does not wash. This has been tried out on various cycles to no avail.. I have tried to contact their customer care team but the message banks are full.
Purchased in October 2017 at Appliances Online for $500.00.
Owned for 8 years and faultless!
I honestly can’t believe how many bad reviews there are here! I purchased this washing machine in June 2012, using it 3-4 times a week and it’s been faultless! My son with a family of 5, bought one soon after us and my other son with a family of 4, bought one the following year. They also have had no problems at all. It may look slightly cheaper quality on the outside than other machines, but for the price and performance it can’t be beaten. We have found occasionally that if you over fill the machine it doesn’t drain properly, so the clothes...are quite wet at the end of the cycle. We then do just a spin cycle with half the washing at a time. This is the fault of the user rather than the machine. My son recently bought a Euromaid dishwasher because he has been so satisfied with the WM7. I was a little wary at first because of the price, so I purchased my machine at Harvey Norman, where with a little extra cost, I also got a 5 year insurance plan on it. With this they would actually replace the whole machine if anything went wrong with it. The overall cost was still cheaper than other machines. Not sure if HN still offer this. I owned a Miele washing machine before my WM7 and I can honestly say it performs just as well. I can’t justify spending twice as much anymore.
Purchased in June 2012 at Harvey Norman.
Poor quality and broken down too soon
I bought the machine in February 2017. After just 3.5 years the machine broke down. As soon as power turns on, water will flow through the machine without selecting any cycles. I was told this is way out of warranty. I now have to pay $300 to have it fixed because the inlet valve and PCB group both need to be replaced. My LG washing machine has lasted for 13 years without any issue. However Euromaid has such a major break-down only after 3.5 years. I would not recommend this brand.
Purchased in February 2017 for $498.00.
failed to drain water right after 2 yrs warranty
bought in Jul 2018 and works well until today. generally use 2-3 times a week. 47wk per yr
Stop drain water, cost me 2 hr to drain all the water manually without wet carpet in apt. the filter is clean.
Can't blame as it works well during the warranty. I will try to get other brand wash machine with a compact dimension.
All the best.
Purchased in July 2018 at binglee for $450.00.
Just what I needed!
Affordable, water-saving and quiet, exactly what I needed.
Very happy with this purchase and have recommended it to my family to buy.
I got it at a good price at the good guys. Delivery and installation would recommend!
Phone help non existant
Machine only 3mths old, only use it 1-2 times a wk with light loads. Stops at wash mode, water goes straight through pipes not filling machine. Did all trouble shooting, called for warranty no answer of calls.
Purchased in March 2020 at Came with caravan.
design fault makes repairs so expensive
Second machine in 3 years, exactly same problem. Start button stops working after a while, whole top of machine has to be removed to fix. Would not buy again; cost to repair slightly less than a new machine.
Purchased in July 2017 at Bing Lee Online store for $499.00.
Crap dont buy this machine
My machines door locking switch failed after two and a half years!! Euromaid refused to fix it. I've had washing machines that have lasted 10 years!!!! What crap and very poor customer service. I will NEVER buy Euromaide again.
Purchased in December 2017 at SA Appliance Warehouse for $550.00.
WM7 is stuck on one program and is not proceeding with the wash.
WM7 is stuck on one program and is not proceeding with the wash. Tried switching on and off too, but not moving. Tried calling customer care but they are not responding. I have huge load of laundry to be washed and I am feeling so helpless with this now.
Purchased in October 2017.
Bought this in a hurry as we were moving and needed it for a 6 month period only - am a long time top loader user so wasn't overly impressed at the thought of having to convert to using a front loader. Going to be honest in saying I was only going by price as wanted to spend around $500 - chose the Euromaid - reviews looked pretty good and the sales guy said it was a better brand than the Esatto which we were also looking at. Have used it 3 times now - have to say I am very impressed. Very quiet, appears to wash clothes well. Still getting used to how much dry clothing I can put in it but so far so good. Actually really like it and well worth the money compared to more expensive brands. Stylish and well designed - would recommend.
Purchased in April 2020 at Appliances Online for $529.00.
Euromaid service by Rachel
After some correspondence delays resulting in negativity, which led me to write a product review, i had contact from Rachel at Euromaid and she followed up admirably on my concerns.
Outside of machine is rusting after one year plus issues with bleaching my clothes
We bought the machine over a year ago but only started using it February 2019 because we were under construction. After one year of use, I have noticed the following:
1. Washing cycles are way too long so we always have to use the "quick wash" setting which is ridiculous
2. The outside of the machine below the detergent dispenser is rusting which seems odd
3. If I do one load with bleach when washing white towels, the next 2 completely separate loads that I wash without using bleach (coloured loads) end up with bleach spots on them. I have ruin...
Purchased in October 2018 at Harvey Norman Retail Stores - Appliances.
Broken down twice in just over 2 years!
The machine was working fine, but has broken down a second time in just over 2 years. My first Euromaid product and not impressed so far. Never had washing machine break down twice in such a short time. Apparently the start button spring has dropped behind the Start Button so its rendered useless. I would hope Euromaid will fix this under warranty which only ran out in November 2019. I shouldn't have this many issues in such a short span of time.
Purchased in November 2017.
Disappointed in the long wash cycles
The machine washes well. My complaint is that the washing times for programs are very long. A few are over an hour, most are more like 2-3 hours of washing time with Eco Cottons taking over 5 hours even for a small load of clean clothes. I personally do not want my underwear to be hand washed for over an hour. This means that I have limited times when I can do my washing as I have to allow long wash times. There is no information on this on their website or user manual. I would not have purchased this machine if I had known that the Euromaid wash times are much longer than other washing machines I have used.
Purchased in November 2019.
I wouldn’t recommend this machine at all!
We are getting the same issue everyone else here is describing with machine stopping mid cycle, not counting down, error messages and unable to now open locked door. It’s just out of warranty so very disappointing.
Great value for the money
Washs as well as any other front loader we have used. We have had six years of trouble free operation. Most modern front loaders have non replaceable tub bearings. This means when the tub seal leaks the whole outer bowl has to be replaced. This is likely to occur any time after six years. Cant see the sense in spending big money on a front loader when they all have a similar life expectancy.
Purchased in May 2013 at Appliances Online.
Great value for money
The machine is great value for money. It washes clothes really thoroughly and has a wide range of settings. My first front loader and Im really happy with it! It holds a lot for a small machine and takes up far less space in my laundry. Highly recommend!
Purchased in November 2019 at Appliances Online for $399.00.
Questions & Answers
Hi. I have a brand new Euromaid washing machine and on starting the spin cycle, it bangs/knocks. As per instructions, I have removed the moving bolts and adjusted the legs but it still knocks.
Hi Tanya P, Thank you for your question. It is normally due to the machine not been balanced either by load or placement. If it is still occurring it may be best to contact our service team for assistance. Thanks
Hi, My Euromaid WM7 has been working well since its purchase in 2015. Over the last few weeks, it has required a strong slam to then start the cycle. Sadly now it has got to the point where it won't start at all. I'm confident the machine does not think the door is shut, based on the fact it won't lock the door at all, hence it then wont start. Is this a common problem? is there an easy fix?
Hi Chris, I'm sorry to hear of this. Based on what to are saying it would be best to contact our service team so they can go though some trouble shooting with you. Thanks
Why does the fabric softener compartment on my WM5 fill with water after every cycle? I've thoroughly cleaned the drawer, the washing machine and the filter but it always fills with water. I don't use fabric softener.
Hi Ruby, Thank you for your question. The machine dilutes the softener by adding water - this is why the dispenser has always water in it. This will occur regardless of it been used or not. Thanks
|Category||Front Loading Washing Machines||Front Loading Washing Machines||Front Loading Washing Machines||Front Loading Washing Machines|
|Capacity||7 kg||5 kg||5 kg||7 kg|
|Household Size||2-3 people||1-2 people||1-2 people||2-3 people|
|Features||Door/Lid Lock (Child-proof)||Door/Lid Lock (Child-proof)||Door/Lid Lock (Child-proof)|
|Energy Rating||3 star(s)||2.5 star(s)||2.5 star(s)||3 star(s)|
|Water Rating||4 star(s)||3.5 star(s)||3.5 star(s)||4.5 star(s)|
|Colour / Finish||White||White||White||White|
|Dimensions||840 x 600 x 565 mm||840 x 600 x 480 mm||840 x 600 x 460 mm||840 x 600 x 540 mm|
|Max Spin Speed||1,200 rpm||1,200 rpm||1,000 rpm||1,200 rpm|
|Number of Wash Cycles||15||15||12||12|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)||2 year(s)|
|Release date||Mar 2011||Mar 2011||Mar 2011||Mar 2011|
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