Be Warned - Before You Buy A Euromaid Make Sure You Can Get It Serviced Locally
I purchased this from Appliances Online on 1/2/2016. After 3 years of normal service it broke down on 1/2/2019. It's probably just a simple fix but I don't know, as after 40 phone calls I wasn't able to find anybody who was willing to service a Euromaid. I'm on the NSW South Coast, 2.5 hours south of Sydney, and my village is about half way between Nowra and Batemans bay (bb). I contacted appliances online, and as it's out of warranty was referred to Euromaid (glendimplex). They sent me the contact details of a repairer at bb, and when I contacted them they said they don't service my area. I went to the local electrical store who stock Euromaid and they couldn't suggest anyone I hadn't already called, but suggested a place at Nowra. I tried them and they don't service washing machines. I started emailing what was happening back to Euromaid and appliances online. Euromaid didn't believe me when I said no one wanted to service their product, so I emailed them the response of another person they recommended. I did find a retired local man who would look at the machine "Under duress" and for a large call out fee, but he said even if it was a simple fix, the machine wasn't worth repairing because it was going to be nothing but problems! I relayed this to Euromaid who again didn't believe me. I then raised possible remedies available under the Australian consumer law, and they put me through to their spare parts department, to source whatever I needed - but what good was that if no one even wants to fix it! I eventually asked them - Euromaid and appliances online - to replace the machine with the cheapest new lg washer that I could get serviced, but was refused, stating the Euromaid should be repaired. I agree it should be repaired but couldn't find anyone to repair it! It took them a few days to find another person from Nowra willing to come here and service a Euromaid, and he came on 11/2/19. It's just a shredded belt, and he said he's order one in, that may take another week and then he'll get back here when he can. I'm disabled and having to do a 40km round trip to the nearest laundromat, lugging laundry which is extremely difficult for me to do, then having to pay to wash at the laundromat. So far it's been $20 plus petrol, but to me that's a lot of money as I'm on a pension and means less food. To say I am disgusted by the treatment I've received is an understatement. What should have taken one phone call after the machine broke down has turned into a total fiasco and they simply don't give a crap. Be warned - before you buy a Euromaid make sure you can get it serviced locally.
Great for my apartment
I was nervous about this machine because I was bound to finding a machine that fit my small space as I have the washing machine in my kitchen, however, I've been delighted with this product.
Being in an apartment, my primary concern was noise. I would not say this machine is noisy. I have a cupboard door that encloses the machine in my kitchen and only on spin cycle does the machine really produce any sounds that are notable, however are not at all unreasonable or loud. I would be surprised if my neighbours could hear this machine.
The machine has a wide variety of settings (I haven't been able to use them all yet!) which is a great feature given how compact the machine is.
Washing performance is good.
I live alone and this is an ideal compact machine for a small space.
Fine for a while, then dangerous
The machine was fine for a while and we liked it. We used it for normal household washing. There were problems initially with the machine seal, which was replaced. Unfortunately later the electrics went as well, and the machine became dangerous, tripping the power to the house. It did the job for a bit but definitely wouldn’t buy the brand again.
Lasted just past warranty. 2yrs 4mths
Purchased Aug 2016. In Dec, 2018 had problems with machine. Start cycle stops after 10secs. Got a repairman in (4mths out warranty) was told electric board faulty, bushes/rubbers worn. Not worth fixing need to replace (cost $90 callout fee). So I did. Research states machine should at least last 6-8yrs. Not Euromaid. Won't be purchasing again due to short life span.
Excellent Value for Money
I have been really happy with this washing machine which exceeded my expectations. I thought it would be smaller than it is - 5kg capacity is plenty for me! There are loads of different wash programs - the delayed start is very useful and there's a quick 28 min wash that is excellent.
The hand wash setting didnt ruin my delicates either - always a bonus!
Wm5 want to ruin your entire life purchase one of these
I purchased a wm5 and stupidly let the manufacturer attend to the washer flooding after the sensor failed,
they sent a scumbag called cory from home appliances out to the house now I am going bankrupt because they won't give me the damaged washer report so that I can't be compensated by insurance over the flooding damage
they are bad to deal with don't let them in your house
Good, but small, washing machine
This little unit works hard. It is a lot smaller than you would expect, so be ready to split loads in half and you should be fine.
You can put this on an express time, which will cut down the overall time significantly.
Had no issues so far and it was a great price.
Value for Money Washing machine
Excellent performance and reasonable price, it is a value for money. Better to buy new rather than go for repair of old machines. On purchase, the old machines also get picked up for free-hastle free and not to bother about disposing the old washing machine. Great experience and now have good washes.
Very very load on spin
Machine washes well. Looks good and is easy to use.
Sadly on spin our machine is so loud the neighbours can hear it and even though it’s on the ground floor of our house I can’t use it while our daughter naps(best time to get some washing done) because the spin function is insanely loud on our machine.
Would not buy this machine if you lived in an apartment it would drive you crazy!
The machine we had was an LG which was whisper quiet. Wish we went with a quieter machine, which is hard to tell when you’re at the shop and they’re not running. Hope this helps anyone looking at buying.
Front loader no longer works after only having almost 3 years!
My uromaid front loader washing machine won’t finish a cycle! It looks like it’s working for the first 10-15 minutes and then it stops. A “tap icon crossed out” keeps coming up and we have checked the water filter/pumps, cleaned them and it’s still not working it. After the machine stops with the tap icon, I press start again and it’ll start working but then stops again with the tap icon on the machine.
Unfortunately, I don’t have my proof of receipt or warranty anymore.
Please, someone help as I cannot afford to buy a new washing machine right now. My husband is the only one working.
Works well, decent price
This was one of the cheaper front loader machines I could find. I've had it for a year and it works well. dissolves washing powder well - don't seem to find undissolved powder on my clothes as I have with some previous machines. Did seem to cause some leaking at one point - where we realised we had to clean the filter. But all good since then
Good value for money and does the job
This is easy to use. We have it running all the time. It never breaks down.
We looked at more expensive models but could not go past this. We had a small model before and it was still running after 7 years. We just wanted a bigger unit to use.
Decent & affordable
Favourite features is express mode. The machine ain’t too loud or quiet, will not wear out your clothes, another good feature is it does have advanced features where you can set the timer to wash your clothes at specific time.
It does clean the clothes well but obviously doesn’t rinse dry the clothes as in comparison to other washing machines that had dryer function
It does what it needs to do
I bought this washing machine online and it surprised me in a good way. It has a lot more wash features than expected, and my clothes have been maintaining their good condition after many washes (although, I'm not sure if that has more to do with Organic for Poverty's soap nuts). It's not terribly noisy. However, water does seem to stay inside the door seal after washes.
Great quality - stable and reliable
I love the easy to use display and range of washing options. Initially I will nervous about buying a less known brand but this did not fail to impress. Doesn't move around during the spin cycle, high quality fittings, buttons and dials. Clothing is well cleaned and looked after with the front load machine (in my opinion provides a better clean than a top loader) This is my second euromaid (had to buy a larger model with a growing family) and I haven't regretted it.
Was running fine until it broke
The seal around the front so easily ripped and water trickles out of the machine. The replacement part is also so expensive! This never happens with my old Bosch or fisher and Paykel! And there’s no like eco mode on this machine as there was on either of the other models!
Good clothing washing machine
Friends of ours had the model down and we liked it so much we went out and bought the pro version to get the extra selections types. Easy to load the drum and pressing the buttons just seem right than those out there that have touch buttons. Cleans cloths very well too
Comes in Budget but have limited options
I have been using this washing maching for past six months. There is not oh so great and so bad feature with this machine yet. We bought this from applicances online, the delivey was very easy and relaxed. I mainly use the 28min option and wollen option. The 28 min easy clean but all option apart from this is very long. Wish they have more option like this. Its okay if you are looking for maching for budget.
All good except for the noise
Good wash result. Many available options for different types of clothing. I find the display of remaining time very convenient. Water and energy ratings are moderate but in the end it was good enough given the price it was paid for. The only problem I encounter is the super loud noise it makes.
Best Washing machine ever bought! Better than Miele and Bosch.
Amazing wash results. Very economical to run and water wise, too.
Only complaint is that it is a little noisy, but I find all front loaders are louder than top loaders.
Best Buy ever. Very happy! Would not hesitate in recommending this to others. Exceptional machine That gives exceptional results.
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