ITS A DUD THE CASING IS RUSTING
I use my washing machine only once a week, so have no issues with operation but its RUSTING away just out of warranty!!
Contacting The company before posting here, Glendimplex.com.au have a solution buy another one.!!
"IN YOUR DREAMS." Not the way to gain repeat business Check out this company products before you buy anything they do not stand beside the products they sell and obviously poor quality control.
Outside of machine is rusting after one year plus issues with bleaching my clothes
We bought the machine over a year ago but only started using it February 2019 because we were under construction. After one year of use, I have noticed the following:
1. Washing cycles are way too long so we always have to use the "quick wash" setting which is ridiculous
2. The outside of the machine below the detergent dispenser is rusting which seems odd
3. If I do one load with bleach when washing white towels, the next 2 completely separate loads that I wash without using bleach (coloured loads) end up with bleach spots on them. I have ruin...
Broken down twice in just over 2 years!
The machine was working fine, but has broken down a second time in just over 2 years. My first Euromaid product and not impressed so far. Never had washing machine break down twice in such a short time. Apparently the start button spring has dropped behind the Start Button so its rendered useless. I would hope Euromaid will fix this under warranty which only ran out in November 2019. I shouldn't have this many issues in such a short span of time.
Purchased in November 2017.
Disappointed in the long wash cycles
The machine washes well. My complaint is that the washing times for programs are very long. A few are over an hour, most are more like 2-3 hours of washing time with Eco Cottons taking over 5 hours even for a small load of clean clothes. I personally do not want my underwear to be hand washed for over an hour. This means that I have limited times when I can do my washing as I have to allow long wash times. There is no information on this on their website or user manual. I would not have purchased this machine if I had known that the Euromaid wash times are much longer than other washing machines I have used.
Purchased in November 2019.
I wouldn’t recommend this machine at all!
We are getting the same issue everyone else here is describing with machine stopping mid cycle, not counting down, error messages and unable to now open locked door. It’s just out of warranty so very disappointing.
Great value for the money
Washs as well as any other front loader we have used. We have had six years of trouble free operation. Most modern front loaders have non replaceable tub bearings. This means when the tub seal leaks the whole outer bowl has to be replaced. This is likely to occur any time after six years. Cant see the sense in spending big money on a front loader when they all have a similar life expectancy.
- Verified purchase
Great value for money
The machine is great value for money. It washes clothes really thoroughly and has a wide range of settings. My first front loader and Im really happy with it! It holds a lot for a small machine and takes up far less space in my laundry. Highly recommend!
Fantastic little machine
Some may not think a 7kg machine is little but after having an 8kg machine the size difference is noticeable. This machine still holds plenty but doesn't take up too much space in a small laundry., which is great. My other machine broke and rather than spend heaps trying to fix it I decided to buy this one, easy decision as it was over $400 off with free delivery and delivered next day. It's worked non stop since it was delivered two days ago and has not missed a beat. It's washed anything from delicates, through towels and tees, to jeans and j...umpers, it has even washed shoes (tied in a pillowcase) without any hassles. Easy to use, pretty quiet and when using the highest spin washing comes out not much more than damp. Hope this one lasts for years to come.
- Verified purchase
Value for money
Great value for money, compact design. I bought along with dryer , both compact stacked on each other. Not too noisy, and clothes are clean. Easy maintenance. Energy saving and water saving too. Perfect for small family.
The reviewer stated that an incentive was offered for this review
- Verified purchase
Great machine at a reasonable price.
Have been using the machine for 3 times a week for 6 months and am really happy with it. Handles a large load such as bedding and towels well, and am happy with the settings for lighter coloured work shirts etc.
The quick wash setting really help if you are in a rush, bringing a normal cycle from 2.5-3 hours, down to just over an hour. Can even run an ‘Xpress’ wash that lasts 15 mins or so. The ‘Cotton Eco’ setting seems effective if you are willing to wait 5 hours for the cycle to end, or put the delay start on so it is finished when you get home from work.
Be aware of all styrofoam packing blocks under the unit, they can be easy to miss when setting up.
This machine is a great buy
We use this washing machine a lot. Always separate the towels from clothes. It has never let us down. It will take 2 X King size sheets, 2 X pillow cases and some smalls in one load. We most often use the Quick Wash at 34 minutes. Very inexpensive to run and does a great job.
Purchased in May 2017.
Broke on first use
I bought this machine late September early October 2017. It failed on the first day. The ACCC states I should have gotten a new machine- Euromaid (hapl) disagreed. It took over 12 days to fix. It broke again. It took a week to replace. This second machine died after 3 months. Now we are about in January 2018. I bought a totally different brand and have had no issue.
Machines go wrong. That is one part of the issue. The other is very poor customer service. Most of the people I spoke to were nice, but they mostly are aren’t they. My patience and understanding was taken advantage of.
Purchased in October 2017.
- Verified purchase
Great price! Works as intended
Purchased this washing machine a year ago. The console is very user friendly, perfect for a family of 2/3. Very less noise and the clothes come out clean and no damages :). Hardly any maintenance required. Very pleased with this purchase.
Cheap and Happy
I bought this machine for the granny flat because it was the cheapest front loader. I then bought an 11kg LG for our house because I thought it would do what it advertised - large loads etc. The cheap Euromaid is the clear winner!! Does what it says, spins without any issues, has several options for short cycles but also flawlessly does a hot load of white cottons removing all the dirt.
Be Warned - Before You Buy A Euromaid Make Sure You Can Get It Serviced Locally
I purchased this from Appliances Online on 1/2/2016. After 3 years of normal service it broke down on 1/2/2019. It's probably just a simple fix but I don't know, as after 40 phone calls I wasn't able to find anybody who was willing to service a Euromaid. I'm on the NSW South Coast, 2.5 hours south of Sydney, and my village is about half way between Nowra and Batemans bay (bb). I contacted appliances online, and as it's out of warranty was referred to Euromaid (glendimplex). They sent me the contact details of a repairer at bb, and when I c...ontacted them they said they don't service my area. I went to the local electrical store who stock Euromaid and they couldn't suggest anyone I hadn't already called, but suggested a place at Nowra. I tried them and they don't service washing machines. I started emailing what was happening back to Euromaid and appliances online. Euromaid didn't believe me when I said no one wanted to service their product, so I emailed them the response of another person they recommended. I did find a retired local man who would look at the machine "Under duress" and for a large call out fee, but he said even if it was a simple fix, the machine wasn't worth repairing because it was going to be nothing but problems! I relayed this to Euromaid who again didn't believe me. I then raised possible remedies available under the Australian consumer law, and they put me through to their spare parts department, to source whatever I needed - but what good was that if no one even wants to fix it! I eventually asked them - Euromaid and appliances online - to replace the machine with the cheapest new lg washer that I could get serviced, but was refused, stating the Euromaid should be repaired. I agree it should be repaired but couldn't find anyone to repair it! It took them a few days to find another person from Nowra willing to come here and service a Euromaid, and he came on 11/2/19. It's just a shredded belt, and he said he's order one in, that may take another week and then he'll get back here when he can. I'm disabled and having to do a 40km round trip to the nearest laundromat, lugging laundry which is extremely difficult for me to do, then having to pay to wash at the laundromat. So far it's been $20 plus petrol, but to me that's a lot of money as I'm on a pension and means less food. To say I am disgusted by the treatment I've received is an understatement. What should have taken one phone call after the machine broke down has turned into a total fiasco and they simply don't give a crap. Be warned - before you buy a Euromaid make sure you can get it serviced locally.
- Verified purchase
Great for my apartment
I was nervous about this machine because I was bound to finding a machine that fit my small space as I have the washing machine in my kitchen, however, I've been delighted with this product.
Being in an apartment, my primary concern was noise. I would not say this machine is noisy. I have a cupboard door that encloses the machine in my kitchen and only on spin cycle does the machine really produce any sounds that are notable, however are not at all unreasonable or loud. I would be surprised if my neighbours could hear this machine.
...The machine has a wide variety of settings (I haven't been able to use them all yet!) which is a great feature given how compact the machine is. Washing performance is good. I live alone and this is an ideal compact machine for a small space.
- Verified purchase
Fine for a while, then dangerous
The machine was fine for a while and we liked it. We used it for normal household washing. There were problems initially with the machine seal, which was replaced. Unfortunately later the electrics went as well, and the machine became dangerous, tripping the power to the house. It did the job for a bit but definitely wouldn’t buy the brand again.
Lasted just past warranty. 2yrs 4mths
Purchased Aug 2016. In Dec, 2018 had problems with machine. Start cycle stops after 10secs. Got a repairman in (4mths out warranty) was told electric board faulty, bushes/rubbers worn. Not worth fixing need to replace (cost $90 callout fee). So I did. Research states machine should at least last 6-8yrs. Not Euromaid. Won't be purchasing again due to short life span.
- Verified purchase
Excellent Value for Money
I have been really happy with this washing machine which exceeded my expectations. I thought it would be smaller than it is - 5kg capacity is plenty for me! There are loads of different wash programs - the delayed start is very useful and there's a quick 28 min wash that is excellent.
The hand wash setting didnt ruin my delicates either - always a bonus!
Wm5 want to ruin your entire life purchase one of these
I purchased a wm5 and stupidly let the manufacturer attend to the washer flooding after the sensor failed,
they sent a scumbag called cory from home appliances out to the house now I am going bankrupt because they won't give me the damaged washer report so that I can't be compensated by insurance over the flooding damage
they are bad to deal with don't let them in your house
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Questions & Answers
My wm5 is about 9 years old. It washes but stops at the rinse cycle . Also the the spin cycle on Cain and spin will not work
Can you please help me
Hi Harry, Thank you for reaching out to Euromaid. Please contact our customer care team on 1800 444 357 with the model number of your washing machine and they will be able to assist you further. Alternatively you can email us at firstname.lastname@example.org
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Hi Rhys ,Thank you for reaching out to Euromaid. Please contact our customer care team on 1800 444 357 with the model number of your washing machine and they will be able to assist you further. Alternatively you can email us at email@example.com
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