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Had an issue and support solved itWM7
Unfortunately the machine would no longer turn on, but Rachel in support was helpful and the technician was able to fix.
Purchased in .
Had ours for 10 years, hasnt missed a beat.WM7
Bought this 10 years ago, and it hasnt even caused an issue.
The body is starting to rust, so if Euromaid have any spare bodies or if anyone has a faulty one, i could swap over all the bits from ours into it.
My only grip with it is that once the water is drained, it waits (for no reason) 3 minutes to unlock the door?
Can euromaid also comment on the changes between this one and the wm7pro?
Purchased in .
Do not waste your money.WM7PRO
I’ve had this machine for 3 years. I have already had to have the pump replaced. The front and sides are rusting - I have never owned such a poorly produced machine. Previous machines have all lasted at least 10+ years and never had any rust. Very disappointing.
Purchased in .
Clothes still dripping wet at end of cycle.WM7
Have to separate into 2 smaller loads but this is not solving the problem either, as washing machine not overloaded to start with. No pump obstruction as I have unscrewed & checked this
Purchased in at Harvey Norman Retail Stores.
9 years later, still strong.WM5
Not ONE issue in 9 years.
Will be upgrading it as we have a growing family. Regretfully.
It has been an amazing washing machine, not even 1 part replaced.
It has been relocated interstate by removalists and also locally 5 times. So it has survived some light bumps here and there. 10/10. I don't know if they make them this good anymore
Purchased in for $600.
Won’t wash properlyWM5
Washing machine acts like it’s going to wash clothing then stops and drains little bit of water nothing goes into the drum, drains and spins perfectly. Mw5 model why is this happening?? What’s the solution… machine is 5 years old only owner
Mine rusted at bottom corner of detergent drawer after three yearsWM5PRO
Rusty cabinet and when I contacted them they wanted to send a technician out despite sending them clear pictures of the deep rust. They said if it was not found to be a manufacturing fault I would have to pay $195. Well all evidence of the issue was rusted away.
Was so difficult to get in contact with the person responsible. The machine itself has been good but the after sales and longevity is very poor. Do not recommend
Purchased in .
Leaking at the bottom of the washing machineWM7PRO
Hi I purchased this from appliance online it is going to 2 years now and it's still under warranty. This washing is leaking water under the bottom of the floor and leave the floor soaking. I tried to call Dimplex Australia and no one answer the call. It's not good not happy about this purchase from appliance online. Purchased it for $358.00
Purchased in for $358.
Won’t go past the wash cycleWM7PRO
My washer is 12 months old and all of a sudden it gets stuck in the wash cycle and won’t rinse, drain or spin. I’ve done everything possible to rest etc. but the problem is still there. I’ve tried to contact Euromaid via several different channels and can’t get through. Incredibly frustrating when the only way to get the water out of the washer is to open the cap and that bottom of the machine and let the water flood out all over the house. having a families washing to get through with no solution as you can’t contact the manufacturer is also very Very disappointing!
Purchased for $500.
Worked like a charm
Now it super temper mental
Flashes won’t start
Unplug and wait a few hours try again over and over sometimes it starts after that
And a mix of technics of opening closing door
Sometimes waste a whole day
So simple, efficient and affordableWM7
Has a 39min short wash that cleans amazingly. The machine is easy to clean, accessing the filter is eas.
It has a number of cleaning ideas you turn with a know. If you need one for dark colours or to heavy duty work clothes. Had no dramas and would reccomend it for a household of 4.
Purchased in at Appliance Central for $499.
Works well until it doesn’tWM7
I purchased this washing machine in October 2017. There has been a few problems such as water leaking from underneath, the screen glitching frequently and the buttons not working at all. We have been able to fix those. However the latest issue is the bearing. The drum is rumbling and I spoke to spare parts department about fixing this. They advised that it’s too expensive and hard so the washing machine is just broken at four years old. The standard useful life for a washing machine is 10 or so years. I had hoped to get at least five years but you get what you pay for. I’d stay well clear of this brand.
Purchased in at Appliances Online.
The best washing machine I have ever owned.WM7
It has never skipped a beat in 4 years.....until now! It still works perfectly, but the LCD display has completely disappeared.
Bang per buck confirmed, lasted 6 years no issue ~$75 bucks a year! VALUE!WM5
The un-sung hero, worked day and night washing a family's clothes, never missed a beat, never complained, never caught covid, Energy rating = low/lowest, water rating = low/lowest, washing quality = solid 7/10, but dam out of the recent cr4p in the market, look at the good reviews. If you're thinking about it, just do it, pull the trigger!!
Purchased in at 2nds World for $468.
Euro Maid Washing MachineWM7
Had a top loader euromaid bearing went at just over two years dimplex who do their warranty work insisted it had to be replaced with a front loader. All went well for seven months noticed seal had spit at bottom and leaking water. Please note on this model seal is very thin .Contacted dimplex and sent a photo . They replied seal had been damaged by contact with something .There fore not covered by warranty. The seals only contact was normal clothing being put in and out and end of cycle. Machine not fit for purpose
Questions & Answers
Hi, I accidentally overfilled my washing machine and ran the load. However it did not spin the load. I have unplugged from the wall, clicked the 3 sec reset and ran another cycle however it is still not spinning… help
Hi Bronte, thank you for your question and I'm sorry to hear the machine is not spinning. Most likely the machine is not balanced and this has stopped the drum for spinning. If you can drain the water and check the load it should restart as per normal. Thanks
Washing machine will not drain, any reason for this and can I fix myself?
most likely the pump. I had to have mine replaced by a repair person.
Hi Laura, thank you for reaching out to us and I'm sorry to hear of this. You can check that there is nothing blocking/obstruction the hose or bottom. If you cannot find anything you may need a technician to check it. Thanks
Hello I bought my WM7pro in May 2021. It is no longer spinning my clothes as well as it did. There was also a squeaking sound for a while. Can I fix this myself - unfortunately just outside the 2 year warranty! kind regards Karen
Hi Karren, thank you for reaching out to us. Based on what you have described the most common reason for this would be an unbalanced load. You can check this by doing a wash without a load and see if the same occurs. Thanks
thank you Euromaid, I will check it out ✔️
Get an answer from our members and Euromaid representatives
- The current models in the Euromaid WM5 and WM7 range are the WM7PRO and the WM5PRO.
- The main differences between the 2 models are their capacities, with the WM5PRO having a 5kg capacity and the WM7PRO having a 7kg capacity.
- Their energy ratings are also different; while the WM5PRO has a 2.5-star energy rating and a 3.5-star WELS water rating, the WM7PRO has a 3-star energy rating and a 4-star WELS water rating.
- Both front loaders have 15 wash programs, including Cotton, Daily Express, Delicates, Sports, Shirts, and Allergy.
- These two models also both have 3 extra wash options: extra rinse, quickwash, and prewash.
Points of praise:
- Most reviewers found that the machines in the Euromaid WM5 / WM7 range effectively cleaned all kinds of laundry, also noting that it didn’t leave washing liquid or powder residue on their items.
- They also said that their machine was easy to clean and maintain.
- Reviewers also appreciated that the water and energy efficiency ratings of their machine made them inexpensive to run.
A point of pain:
- Some reviewers said that after a while of owning their Euromaid front loader, the cycle sometimes froze mid cycle and didn’t complete the wash. This meant they had to troubleshoot the problem, call out for repairs, or return or exchange the machine.
|Category||Front Loading Washing Machines||Front Loading Washing Machines||Front Loading Washing Machines||Front Loading Washing Machines|
|Capacity||7 kg||7 kg||5 kg||5 kg|
|Household Size||2-3 people||2-3 people||1-2 people||1-2 people|
|Features||Door/Lid Lock (Child-proof)||Door/Lid Lock (Child-proof)||Door/Lid Lock (Child-proof)|
|Energy Rating||3 star(s)||3 star(s)||2.5 star(s)||2.5 star(s)|
|Water Rating||4 star(s)||4.5 star(s)||3.5 star(s)||3.5 star(s)|
|Dimensions||840 x 600 x 565 mm||840 x 600 x 540 mm||840 x 600 x 460 mm||840 x 600 x 480 mm|
|Max Spin Speed||1,200 rpm||1,200 rpm||1,000 rpm||1,200 rpm|
|Number of Wash Cycles||15||12||12||15|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)||2 year(s)|
|Colour / Finish||White||White||White||White|
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