E.Z Locksmith

Deceptive practices with vague quotes and insane pricing, advertising 15 minute call outs and taking 50 minutes. 3 times more expensive than any other local locksmith.

The prices are exorbitant. $1711 to pick 2 locks and rekey 6 standard residential locks with physical keys (non-motorised). We were originally quoted $2566, but the man saw that we were very upset by the price, so he reduced the price. I still think he overcharged us. The receipt was also very vague and confusing.

Overpriced, poor experience. Got charged $1300 to unlock staff 3 lockers and change lock barrels on 5 lockers. 1hr job. The guy fixed the wrong locker, when asked to come back, he promised he would but didn't. Stay away.

Absolute con artists, we required an addition lock fitted to replace a lock that had no key and to fix or replace another lock, the guy was supposed to come between 2-4 arrived after 4:30, gave one quote of $654 for both locks but then only had one… Read more

lock with him which he has now charged us more than he said for both locks!!! and i can now see that i can buy the exact lock online locally for $90 which comes with two cylinders and keys, they want $180 for each cylinder and $350 for the lock!!! $710 for a $90 lock. the technician also lied when asked why the locks were so expensive (when we were going to get two), claimed they were "commercial locks and cost more". DO NOT TRUST THIS LOCKSMITH (which is most likely just a bunch of random subcontractors)

Wish i could give these guys a 0. Website is full of false claims. 29 dollar call out fee 15mins arrival= too good to be true. Ended up paying 950 to get back into my house. There was a lockout fee of 469??? Urgency service fee 299 and weekend fee… Read more

of 99??? Absolute scam i cant believe i paid it. Im just writing this review in the hope someone else will see this and avoid being scammed.

Do not hire these guys, scammers and like to take advantage of people in s stressful situation

Felix was punctual, professional, and efficient. He quickly resolved the issue, communicated clearly, and delivered high-quality service at a fair price. Highly recommended.

Roy was absolutely amazing — truly a legend. He opened a complex 5-pin lock in the blink of an eye after we accidentally locked ourselves out. He was very modest, yet completed the job quickly and with great quality. We’re extremely happy with his service. Highly recommended.

Chris was amazing,my house keys were stolen and he came in 20 minutes and finished the job in 30 minutes,if I couldve put more stars i would definitely do it and would definitely call again!

I requested a quote to have my locks rekeyed and made it clear during the initial call that I only wanted the quote. I was told that the quote could only be provided onsite, but at no stage was I informed that a call‑out fee would apply. When the technician arrived, the quote provided was not acceptable to me, and I was then charged a call‑out… Read more

fee that had never been disclosed. The issue is not the fee itself — it is the lack of transparency and clear communication. Had I been advised upfront, I would have made a different decision.

In addition, the attitude and professionalism of the technician who attended were well below expectations. Overall, the experience was disappointing and does not reflect the level of service I anticipated.

Very disappointed to be charged over $600 for a 2 minute job. The guy Nicko talked so long, used “god bless” if this job was a quick job and the lock didn’t need breaking, which it didn’t but still charged above the quoted amount. I argued the $100 urgency call out” because I was not told that he was in the middle of another job and he rushed out… Read more

to us. Nicko called his boss to waiver the urgency but it still ended up more than what it should have been, claiming he didn’t care because all he got was the hourly wage. He charged over the $495 or so for the 6 pin barrel and the $29 call out. BEWARE. Do not recommend.

To be honest, very unhappy . The guy who came to our house had limited knowledge . Did nothing and charged 99 AUD callout fee . Be careful recommending to call someone else .

$29 call out fee but wouldnt quote over the phone on arrival over $500 to unlock a front door at 2pm on saturday took one look at it said its restricted, took a plate off and drilled a hole, total time taken 2mins, then wanted me to pay by bank transfer and i would get an invoice after. In hindsight would have been cheaper to book a hotel for 2 nights and pick up a key monday morning

EZ Locksmiths 03 4050 9171 https://ezlocksmith.com.au I was in need of a locksmith and call them. They quoted a $29 flat call out fee and arrive in 15 mins. I called at 2pm and they said that they could arrive between 4pm and 6pm. Which I was fine with. Then at 5pm they called and said 6:10pm was earliest they can arrive by. They arrived at… Read more

6:20pm, quoted $245 to fix first lock and $120 to fix second lock. AFTER the job was finished they asked for the $365 PLUS the $29 flat call out fee PLUS $150 for AFTER HOURS work despite the booking taking place at 2PM PLUS 15% labour fee and 10% GST. YES I know I was being scammed and could have just paid the $400 ($394 to be exact) but after a long day and alot of arguing I just CBF arguing any further so ended up paying $600 to settle it.

Locked out - act of god (as sliding a glass door locked me out!! 530PM. Had the phone. EZ Locksmith $29 callout 15 min arrival came first. Called a man arrived. Claimed it was a very secure lock (just a bluff) took 90 seconds for him to open the door. Pushed me to pay through bank transfer. No invoice. All verbal. "Hurry, I have to serve… Read more

another customer". Under duress paid $796. Complained on the phone today. "tell me your email" It's a long one. Spelling on phone 20 letters too hard for me as I'm not native English speaker and the person on the phone had a thick accent too. No other way of communicating. Call disconnected.