403 reviews
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Very disappointed to be charged over $600 for a 2 minute job. The guy Nicko talked so long, used “god bless” if this job was a quick job and the lock didn’t need breaking, which it didn’t but still charged above the quoted amount. I argued the $100 urgency call out” because I was not told that he was in the middle of another job and he rushed out… Read more
to us. Nicko called his boss to waiver the urgency but it still ended up more than what it should have been, claiming he didn’t care because all he got was the hourly wage. He charged over the $495 or so for the 6 pin barrel and the $29 call out. BEWARE. Do not recommend.
To be honest, very unhappy . The guy who came to our house had limited knowledge . Did nothing and charged 99 AUD callout fee . Be careful recommending to call someone else .
$29 call out fee but wouldnt quote over the phone on arrival over $500 to unlock a front door at 2pm on saturday took one look at it said its restricted, took a plate off and drilled a hole, total time taken 2mins, then wanted me to pay by bank transfer and i would get an invoice after. In hindsight would have been cheaper to book a hotel for 2 nights and pick up a key monday morning
Reviews with attachments
Impressive work. Really satisfied with service and recommended, highly recommend this service
Great service! Technician (Jonathan) was very knowledgeable and he identified the problem in a second and fix it. He fixed it and showed exactly what happened and explained the process. I will definitely call again in the future if needed
Good on you guys for fast service. I was locked out for less then 20 minutes and Felix came for the save! Cheers
Thanks felix for great service. Definitely saved your number for next time I’ll need a locksmith.
Felix is a great guy and very professional. I will recommend using their services.
Felix you are so incredibly professional. Thank you guys for wonderful service. Will very recommend those guys!
Felix was prompt and professional. Thank you for quick service and fair price
Not actually a locksmith. Did thousands of dollars damage while trying to install a lock and would not reimburse. Consumer Affairs also have warnings out for them.Locksmith was called Ron.
Chirs came very quick, fixed my issue thanks guys thanks
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Amazing service from Chris, was able to do the job very quickly and was very professional , highly recommend
Felix was very efficient and professional! Prompt service I would recommend him
- +3
Guy just destroyed my door and split the side before telling me he can’t install the door handle. Before allowing him on my premises, I asked both him and the operator separately if the installers are qualified. I was told yes but that’s obviously false. Their website also advertises their installers are qualified & experienced. The guy drilled… Read more
the hole so large in the door I have no idea what he was thinking - how does the lock barrel even get screwed in?? He then tried to tell me the screws were wrong & I needed to change the handle & lock. It didn't matter what screw you have if there is no wood in the door to secure it against. Wanted me to pay after trashing my door. Told him to beat it. Seriously, save yourself a nightmare experience & avoid these guys
Don’t use these [Content Removed]/[Content Removed] to get your locks fixed. They came to change 2 locks and charged $500. But didn’t tell me that the handle they installed was too big which rendered my security door and original door useless. After 2 months of trying to contact them they finally responded saying I’d need to pay more for them to… Read more
come and have a look at the issue THEY CAUSED. They have operated under many different names. ‘[Name Removed]’ is their latest name change. Just the same people. Long story short: stay away from any name that seems like a large company. It’s probably them. Use someone local! [Content Removed]
Bruce was really nice and very efficient. Very good helpful
I do NOT recommend. Total charge for 4 locks was $972. Website says from $45 for rekeying and I got charged $200. I appreciate there is variability depending on the lock type but more than 4x the quoted price is ridiculous, especially if you are getting multiple locks changed. Got charged a $199 fee for service after 5pm even though this was not… Read more
told to me on the phone - technician said it is their policy not to disclose that over the phone so you get surprised with that fee when they arrive. Technician offered me a $20 discount if I made a 5 star review and showed it to him before he charged me. Hence why they have a high rating
Latest follow-ups
Wish i could give these guys a 0. Website is full of false claims. 29 dollar call out fee 15mins arrival= too good to be true. Ended up paying 950 to get back into my house. There was a lockout fee of 469??? Urgency service fee 299 and weekend fee… Read more
of 99??? Absolute scam i cant believe i paid it. Im just writing this review in the hope someone else will see this and avoid being scammed.
Do not hire these guys, scammers and like to take advantage of people in s stressful situation
Follow-up · Just an update on the review. And response to some questions. Still absolutely filthy about it. Not a small amount of money. The damage has not been repaired. Did i get a quote, i did n they said 29 dollar call out fee, there was no mention of these extra fees. What caused the lock out, 2 parts, firstly myself by walking out of home without… Read more
Third time lucky, very long story short we had our front door lock replaced, price given after lock fitted at $900+, i complained at the time re the price was ignored, no invoice given, door lock does not work. Complaint made re door lock not… Read more
working case was closed without contact being made.complaint made again. The company explained they were working on customer service and offered 10% refund. I would still have a broken lock. One of their comments on there page “no fix no charge garentee” my lock is not fixed!!!
Follow-up · I would expect a refund as the lock is worse than before it was installed. And i was definitely taken advantage of with the charges $900+ is ridiculous
Well there is still no satisfactory solution to this extremely poor customer service the door… Read more
Positive reviews
Felix was punctual, professional, and efficient. He quickly resolved the issue, communicated clearly, and delivered high-quality service at a fair price. Highly recommended.
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Roy was absolutely amazing — truly a legend. He opened a complex 5-pin lock in the blink of an eye after we accidentally locked ourselves out. He was very modest, yet completed the job quickly and with great quality. We’re extremely happy with his service. Highly recommended.
Chris was amazing,my house keys were stolen and he came in 20 minutes and finished the job in 30 minutes,if I couldve put more stars i would definitely do it and would definitely call again!
Negative reviews
EZ Locksmiths 03 4050 9171 https://ezlocksmith.com.au I was in need of a locksmith and call them. They quoted a $29 flat call out fee and arrive in 15 mins. I called at 2pm and they said that they could arrive between 4pm and 6pm. Which I was fine with. Then at 5pm they called and said 6:10pm was earliest they can arrive by. They arrived at… Read more
6:20pm, quoted $245 to fix first lock and $120 to fix second lock. AFTER the job was finished they asked for the $365 PLUS the $29 flat call out fee PLUS $150 for AFTER HOURS work despite the booking taking place at 2PM PLUS 15% labour fee and 10% GST. YES I know I was being scammed and could have just paid the $400 ($394 to be exact) but after a long day and alot of arguing I just CBF arguing any further so ended up paying $600 to settle it.
Locked out - act of god (as sliding a glass door locked me out!! 530PM. Had the phone. EZ Locksmith $29 callout 15 min arrival came first. Called a man arrived. Claimed it was a very secure lock (just a bluff) took 90 seconds for him to open the door. Pushed me to pay through bank transfer. No invoice. All verbal. "Hurry, I have to serve… Read more
another customer". Under duress paid $796. Complained on the phone today. "tell me your email" It's a long one. Spelling on phone 20 letters too hard for me as I'm not native English speaker and the person on the phone had a thick accent too. No other way of communicating. Call disconnected.
It's a scam; stay away from these crooks. quoted for $120-150 for unlocking my parents' door, but charged $470 in the end. claimed the lock was non-standard and difficult, but completed in than 5 minutes. I wish I could give it a negative rating. I highly suspect the high review ratings on this site are rigged. The Product Review team should do something.
Recent reviews
Chris was amazing,my house keys were stolen and he came in 20 minutes and finished the job in 30 minutes,if I couldve put more stars i would definitely do it and would definitely call again!
Chris arrived super fast and fixed everything flawlessly. He was relaxed, reassuring, and honestly saved me when I was stressing out. Professional, friendly, and fairly priced, couldn’t recommend him more.
$29 call out fee special. “Within 15 minutes” definitely not within 15 minutes. $279 for a quick pick, $29 call out fee plus “emergency fee” adding up to $338.80. During the day on a Monday. When is a locksmith not an emergency?
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Update: They have a complaint process on their website. They won't reveal their email address to… Read more