Tech And Lock
404 reviews
Very happy with the work done installing the deadbolt on my doors. He was professional, punctual and completed the job with great attention to detail. The workmanship was excellent everything was installed neatly and works perfectly. Highly recommend if you’re looking for someone reliable who takes pride in their work.
Milan and Yali were very helpful and solved very quick my car key issue. They were very friendly, professional and they also explained me how to fix this problem if it happens later on. I'm very grateful for their efforts. I definitely recommend them.
Adam did Excellent locksmith service! They arrived quickly, explained everything clearly, and fixed my lock issue professionally. Very friendly, reliable, and reasonably priced. Highly recommend for anyone needing emergency locksmith services.
Reviews with attachments
Adam did great job, very helpful and polite. Highly recommended
A very good experience, except the price was a bit high. But even though I forgot my keys, the door opening process was very smooth! Thank you!
Excellent service.Very professional, friendly, and arrived quickly. He explained everything clearly and fixed the problem efficiently. I really appreciate the help and would highly recommend his service to anyone needing car assistance. Thank you again
Adam was best lock smith an super fast he is legend big recomend
Fast call out. Clear explanation of the options. Friendly people.
Absolutely fantastic service. Allan the locksmith arrived within 25 minutes, which was a lifesaver. He was lovely, professional, and had my door unlocked quickly, even on a Saturday. Highly recommend if you ever find yourself locked out! Thank you so much Allan.
Quick response, no damage, fair price. Alan did exactly what was needed without any hassle. Reliable and efficient
Alan showed up exactly when he said he would. He assessed the lock, explained briefly what he was doing, and opened the door quickly without any damage. Reliable, skilled, and easy to deal with.
We were locked out after a long day and needed help quickly. Alan arrived within the time he promised, checked the lock carefully, and had the door open in minutes without damaging anything. Straightforward, professional service.
Find out how Tech And Lock compares to other Locksmiths
Know better, choose better.
Super quick and efficient, Allan was amazing. If we are ever locked out we’d definitely call again.
Jayden was awesome and very quick in terms of responding to a situation.
Excellent service! Jayden was very polite, professional, and highly skilled. He solved the problem quickly and efficiently. I really appreciate his friendly attitude and would definitely recommend this service.
Well mannered and very helpful. Excellent work quality and recommendations offered.
Adam is very helpful amazing service handsome and fast much experience
Alan was absolutely amazing! He was the kindest and most caring human being. Alan got my door sorted in under 10 minutes. Request Alan!
Latest follow-ups
If you are locked out, do not use this business. I called Tech & Lock Services and was hit with an extortionate $836.11 invoice after the job was completed. The technician failed to disclose the true cost upfront. Instead, they wait until your door… Read more
is open and then hit you with a complex structure of hidden "stacked" fees. My final bill included a $399 base fee, a $149 "Early hours fee", a $100 "Matter of urgency" fee, a 15% "Labor" fee ($97.20), and a 2% Credit Card Surcharge ($14.90).
If you have been scammed by them, you should know that their tactics are in direct breach of several Australian Consumer Law (ACL) statutes. You can use these to dispute the transactions, as advised by Consumer Affairs Victoria.
- Section 18 ACL (Misleading or deceptive conduct): They fail to disclose the true total cost or the existence of stacked fees before commencing work.
- Section 21 ACL (Unconscionable conduct): They exploit vulnerable consumers in emergency lockout situations, presenting a massive unquoted bill only after the service is completed, placing you under duress to pay to get the technician to leave your property.
- Section 36 ACL (Wrongly accepting payment): They materially alter the transaction by forcing payment for massive, undisclosed surcharges that were never agreed upon.
- Section 55B of the Competition and Consumer Act (Excessive payment surcharges): They apply a flat 2% credit card surcharge, which is well above the legal cost of acceptance for a standard Mastercard or Visa. Worse, they calculate the 10% GST on top of this illegal surcharge.
A final warning: Avoid them at all costs. If you have already paid, lodge a formal complaint with Consumer Affairs Victoria immediately and demand a full chargeback from your bank for unconscionable conduct.
Follow-up · They failed to respond to my formal letter of demand sent on 18 March 2026 and the deadline of 1 April 2026 passed without any communication from your business, I sought further guidance from Consumer Affairs Victoria. Following their advice regarding your lack of reply and your continued breaches of the Australian Consumer Law, I have now… Read more
Hi all well over $ 520 to open a house door is well beyond a joke i should have smashed the small windows and paid $110 for a replacement. All he took was ten minutes, I don't recommend using this company as a quote was asked for before the job … Read more
The last locksmith I used only charged $175 Rip off merchants Sorry but I paid $189 to get my door opened look at photo
Follow-up · Me being a Carpenter I can tell you that the door was a solid core door typical to any outside door. The lock was a normal 5 pin entrance lock nothing fancy just a normal $60 lock from bunnings. As for quote, no quote was given it was only after the door was opened that any sort of price was given. Because my friend had to get into house due to… Read more
Very friendly & efficient. However quoted $100-$120 when I explained that it was a Locksmith 001 Deadlatch & that I had half installed it already. I agreed to that. Then when he arrived it became $199 + $29 call out fee. I was not happy!!!! Then… Read more
came time to pay plus GST, plus 2% charge for credit card. So my $150 job ended up costing $255! Steer clear of this lot!
Follow-up · Work was completed. Lock is upside down! I've asked for it to be rectified! No response!
Find out how Tech And Lock compares to other Locksmiths
Know better, choose better.
Positive reviews
Very happy with the service and communication through the whole process. My place is not easy to get into so I’m extremely satisfied that the technician was able to.
Paul was amazing! He was so quick to get her and so fast at the lock change - and the prices were so reasonable. I really appreciate the speed and efficiency - 10 Stars!
Milan from tech and lock assisted in unlocking my room door which was lock. He was very quick and experienced in what he was doing. Milan opened the door in less than 5mins. It was great to have him.
Negative reviews
(Tech and lock) Never ever use again this people charge me 450$ just open the door lock. Regularly use lock smith charge me 150$. Total scam I refuse to pay 450 I just pay 300$ only
Technician arrived quickly however the charges were excessive (more than $1500 to replace a front door lock mechanism) and let me know at the end of the job that had I contacted him directly it would have been cheaper. 3 months later the mechanism was loose and the handles about to fall off. I called the 1800 number and was never able to get a… Read more
manager to call back and the call centre staff hid behind the fact that the job was completed more than 3 months ago. I would never recommend this company.
Shocking! Not only was I abused for not making payment within 24 hours, I was told that it would cost over $700 to replace an Interlock lock and door handle! It was shocking and would never use again.
Recent reviews
I got locked out of my house and he arrived pretty quickly. He worked professionally and managed to open the door without causing any damage. He was friendly and straightforward, and the price was reasonable. Overall a good experience I would definitely call him again if needed.
A genuinely skilled master of his craft. This lock technician rocked up in a fast manner (10pm at night) and was extremely fast at unlocking my deadbolt. His attitude was warm and made me feel like I was in safe hands. He was extremely transparent with the price and didn’t want to leave any hidden fees — I respect this as someone who sometimes… Read more
feels unsure with what I should be paying for. I’ll be immediately going back to Nir in the future if I ever get caught in a bad situation again.
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.