429 reviews
AI reviews summary
Tech And Lock presents a highly polarised service profile, with feedback divided between praise for rapid emergency response and severe allegations of unethical pricing. While many users report fast arrival times and friendly technicians, a significant number of customers describe a pattern of "bait and switch" pricing, where low advertised call-out fees are replaced by exorbitant, undisclosed "stacked" charges upon completion of the work.
Pros
- Rapid Response Times: Technicians frequently arrive within 15 to 30 minutes, even during late-night, weekend, or holiday emergencies.
- Technical Proficiency: Most jobs, particularly lockouts, are completed in under 10 minutes without causing physical damage to the property or vehicle.
- Professional Conduct: Individual technicians (specifically Adam, Dylan, Milan, and Alan) are often described as polite, helpful, and reassuring during stressful situations.
- Effective Problem Solving: Successfully handles complex tasks such as re-keying multiple locks to a single key and repairing old or difficult mechanisms.
Cons
- Opaque and Excessive Pricing: Multiple reports of final bills exceeding $500–$1,000 for simple tasks, with "stacked fees" for urgency, labor, and after-hours service added after the work is done.
- Misleading Advertisements: The advertised $29 call-out fee is frequently cited as a "lure," with customers being charged significantly higher service fees upon arrival.
- Intimidating Sales Tactics: Several users felt pressured or coerced into paying high fees while in vulnerable situations, with some reporting technicians refusing to leave until payment was made.
- Poor After-Sales Support: Recurring complaints regarding the lack of tax invoices, failure of management to return calls, and refusal to honour warranties on faulty workmanship.
Verdict
Tech And Lock is a viable option for those in immediate need of a fast, skilled emergency locksmith who prioritises speed over cost. However, consumers should be extremely cautious and demand a comprehensive, written quote before work begins to avoid significant and unexpected surcharges.
I was charged $832 to unlock my door, despite repeatedly asking for a quote both over the phone and again when the technician arrived. He was very vague about the total cost and initially told me it would be $475 to open the lock. After the door was opened, he informed me that the total charge was actually $832, which came as a complete surprise.… Read more
He explained that the additional amount was due to GST, after-hours service, and other charges, none of which had been clearly disclosed beforehand.
To make matters worse, I was not provided with an invoice at the time of payment. It has now been two weeks, and I am still having to chase them for an invoice.
Overall, I found the pricing to be unclear and misleading, and the lack of transparency and follow-up has been very disappointing.
Locked myself out of my unit and called for help. Mateo arrived quickly and got me back inside without any issues. Professional and great service. I definitely recommend! Thanks again for your help!
A big thankyou to Adam for going above and beyond the call of duty to replace a very tedious and difficult lock. Adam kept me updated on the progress and gave me plenty of options to choose from. An absolute gentleman and a master of his craft, a true honest professional. I will add before and after pics.
Reviews with attachments
Adam is the best! Very fast and reliable. Saved me when I got locked out of my flat
Adam came on a short notice and open the door for me. Friendly and reliable with reason pricing. Will use him again in the future. Thanks Adam!
Adam the is best locksmith in the city he save my life and opened the front door of my house in 1 minute very good service big recommended
Locked myself out and called out at 830pm and got into my place without an issue. Adam was very helpful.
Excellent service from adam, was very quick and easy. Definitely recommend!!
Matheo was a really nice guy, he helped me with my locked keys and really friendly to me !
Adam was fantastic service, prompt helpful and friendly. Would highly reccomend again.
Adam was best lock smith an super fast he is legend big recomend
Adam did Excellent locksmith service! They arrived quickly, explained everything clearly, and fixed my lock issue professionally. Very friendly, reliable, and reasonably priced. Highly recommend for anyone needing emergency locksmith services.
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Fast call out. Clear explanation of the options. Friendly people.
Absolutely fantastic service. Allan the locksmith arrived within 25 minutes, which was a lifesaver. He was lovely, professional, and had my door unlocked quickly, even on a Saturday. Highly recommend if you ever find yourself locked out! Thank you so much Allan.
Quick response, no damage, fair price. Alan did exactly what was needed without any hassle. Reliable and efficient
Alan showed up exactly when he said he would. He assessed the lock, explained briefly what he was doing, and opened the door quickly without any damage. Reliable, skilled, and easy to deal with.
We were locked out after a long day and needed help quickly. Alan arrived within the time he promised, checked the lock carefully, and had the door open in minutes without damaging anything. Straightforward, professional service.
Super quick and efficient, Allan was amazing. If we are ever locked out we’d definitely call again.
Latest follow-ups
If you are locked out, do not use this business. I called Tech & Lock Services and was hit with an extortionate $836.11 invoice after the job was completed. The technician failed to disclose the true cost upfront. Instead, they wait until your door… Read more
is open and then hit you with a complex structure of hidden "stacked" fees. My final bill included a $399 base fee, a $149 "Early hours fee", a $100 "Matter of urgency" fee, a 15% "Labor" fee ($97.20), and a 2% Credit Card Surcharge ($14.90).
If you have been scammed by them, you should know that their tactics are in direct breach of several Australian Consumer Law (ACL) statutes. You can use these to dispute the transactions, as advised by Consumer Affairs Victoria.
- Section 18 ACL (Misleading or deceptive conduct): They fail to disclose the true total cost or the existence of stacked fees before commencing work.
- Section 21 ACL (Unconscionable conduct): They exploit vulnerable consumers in emergency lockout situations, presenting a massive unquoted bill only after the service is completed, placing you under duress to pay to get the technician to leave your property.
- Section 36 ACL (Wrongly accepting payment): They materially alter the transaction by forcing payment for massive, undisclosed surcharges that were never agreed upon.
- Section 55B of the Competition and Consumer Act (Excessive payment surcharges): They apply a flat 2% credit card surcharge, which is well above the legal cost of acceptance for a standard Mastercard or Visa. Worse, they calculate the 10% GST on top of this illegal surcharge.
A final warning: Avoid them at all costs. If you have already paid, lodge a formal complaint with Consumer Affairs Victoria immediately and demand a full chargeback from your bank for unconscionable conduct.
Follow-up · They failed to respond to my formal letter of demand sent on 18 March 2026 and the deadline of 1 April 2026 passed without any communication from your business, I sought further guidance from Consumer Affairs Victoria. Following their advice regarding your lack of reply and your continued breaches of the Australian Consumer Law, I have now… Read more
Hi all well over $ 520 to open a house door is well beyond a joke i should have smashed the small windows and paid $110 for a replacement. All he took was ten minutes, I don't recommend using this company as a quote was asked for before the job … Read more
The last locksmith I used only charged $175 Rip off merchants Sorry but I paid $189 to get my door opened look at photo
Follow-up · Me being a Carpenter I can tell you that the door was a solid core door typical to any outside door. The lock was a normal 5 pin entrance lock nothing fancy just a normal $60 lock from bunnings. As for quote, no quote was given it was only after the door was opened that any sort of price was given. Because my friend had to get into house due to… Read more
Very friendly & efficient. However quoted $100-$120 when I explained that it was a Locksmith 001 Deadlatch & that I had half installed it already. I agreed to that. Then when he arrived it became $199 + $29 call out fee. I was not happy!!!! Then… Read more
came time to pay plus GST, plus 2% charge for credit card. So my $150 job ended up costing $255! Steer clear of this lot!
Follow-up · Work was completed. Lock is upside down! I've asked for it to be rectified! No response!
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Positive reviews
Adam was friendly and communicated well. He explained a few different options for changing our locks and was able to provide 1 key for them all. He provided good recommendations and we are happy with his install/cleanup. Highly recommend
Although it was not urgent situation, they arrived quickly. Very friendly and professional and helpful throughout the whole process explaining the process very well.
Very happy with the work done installing the deadbolt on my doors. He was professional, punctual and completed the job with great attention to detail. The workmanship was excellent everything was installed neatly and works perfectly. Highly recommend if you’re looking for someone reliable who takes pride in their work.
Negative reviews
(Tech and lock) Never ever use again this people charge me 450$ just open the door lock. Regularly use lock smith charge me 150$. Total [Content Removed] I refuse to pay 450 I just pay 300$ only
Technician arrived quickly however the charges were excessive (more than $1500 to replace a front door lock mechanism) and let me know at the end of the job that had I contacted him directly it would have been cheaper. 3 months later the mechanism was loose and the handles about to fall off. I called the 1800 number and was never able to get a… Read more
manager to call back and the call centre staff hid behind the fact that the job was completed more than 3 months ago. I would never recommend this company.
Shocking! Not only was I abused for not making payment within 24 hours, I was told that it would cost over $700 to replace an Interlock lock and door handle! It was shocking and would never use again.
Recent reviews
Just needed a deadbolt door handle replaced, was happy with the agreed price and it was done conveniently. Special mention to the electrician who looked after me when I had an unexpected dizzy spell. Thank you. It was very kind.
Milan and Yali were very helpful and solved very quick my car key issue. They were very friendly, professional and they also explained me how to fix this problem if it happens later on. I'm very grateful for their efforts. I definitely recommend them.
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Hi Junnan, thanks for the feedback and I'm sorry to… Read more