First Call Locksmith

I wish I had reviews before placing a call with this company. I told them it is not an Urgent job but I was told that it's okay and the technician can come in 30 minutes as he is available. Now, I am also one of the many that have been scammed by… Read more

this company (see other reviews - where people have been charged $1000 or more) . I was also overcharged excessively for a basic lock and all I was wanting a room door to be unlocked in next few days. They arrive and mislead on price during payment - classic 'Bait-and-Switch' Pricing and inflated costs under duress - exploiting the situation. The way technician explained the price, I was hoping to pay $299 for a door unlocked but to my surprise, the price turned out to be $1,150.

After arguing with the manager, I managed to get the price down to $850, but this job should have not bene more than $200 - $300.

I really hope people read reviews of this company before scheduling a call with them.

Daniel is very good and professional and friendly. Able to fix our doorknob urgently with a reasonable price. So happy with the end result, he even did an extra job with no cost at all. Highly recommended

Daniel did an amazing job. The response time was quick and the lock turned out to be a bit complex, but he handled it quickly. Professional and clear throughout.

Rick is very efficient and meticulous with his work. He is patient . He knows exactly what he is doing. I am very pleased with the outcome and his performance. Thank you.

I wanted to explain what happened during the locksmith visit. I accidentally locked my keys inside the house and called a locksmith for help.technician arrived and initially told me that opening the door would be difficult and could cost more than $400. At the same time, we found that a sliding window was easy to open. We used that to get… Read more

inside, and my son was able to open the door from within. After that, Technician said there would be only service charge $29.

He then asked me to fill out a review form, which made me believe the job was complete. However, afterward, he asked me to pay $250, which I felt I had no choice but to do.

This was very disappointing.

If I could give zero stars, I would. My partner was locked out of our home on the morning of 7th of April, and in a moment of stress and vulnerability, they called First Call Locksmith and it was a massive mistake. The technician arrived, gained entry, and changed the lock and charged us $1,216.60. Here’s what First Call Locksmith didn’t do:… Read more

provide a clear, upfront quote or any reasonable price disclosure before starting the work. They took advantage of a distressed person in an urgent situation, knowing full well she had few options at that moment, clearly exploitation to the highest degree.

For context, a fair market rate for this type of job is a fraction of what we were charged. This isn’t a premium service, it’s price gouging dressed up as an emergency call-out.

When we questioned the charge, there was no meaningful explanation or remedy. This company clearly prioritizes squeezing customers over helping them. I’ve since filed complaints with Consumer Affairs Victoria and the ACCC, and I strongly urge anyone reading this to avoid First Call Locksmith at all costs. Find a local locksmith who publishes their rates and operates with basic honesty.

Do not trust these people with your money or your home.

I had a very poor experience with this service. The only pricing indicated on the website was a $29 callout fee, and no clear or accurate estimate was provided over the phone before the work was carried out. After the job was completed, I was charged approximately $1,120 for a simple lock opening. The invoice included multiple separate charges… Read more

(unlocking fee, emergency fee, and early hours fee), which all appear to relate to the same service and resulted in a total cost that is completely disproportionate to the work performed.

The job itself was straightforward, required no replacement parts, and was completed very quickly. The lock was already almost opened prior to the locksmith's arrival. Based on what I observed, the process raised concerns about whether the charges applied were reasonable for the level of work required.

I raised these concerns with the business, but they only offered a 20% refund and refused to provide any further adjustment.

I have since escalated this matter to Consumer Affairs Victoria, the ACCC, and my bank.

I strongly recommend that anyone considering this service request a clear and final quote upfront before agreeing to any work.

I got charged $1500 for a basic opening of lock. I definitely feel I was scammed. The way all the charges was explained was too quick and too vague. This shouldn’t have cost this much. Not sure how these companies operate legally. Also being the first option on Google to jump on during crisis situations. Very disappointing. Show details