575 reviews
AI reviews summary
Pros
Verdict
Feedback regarding Locksmiths Now is sharply divided. Customers who report positive experiences frequently highlight the rapid response times, polite technicians, and efficient, damage-free unlocking services. Conversely, a prominent subset of reviewers expresses strong dissatisfaction with the pricing structure, reporting unexpected fees, high costs relative to the time spent on the job, and a lack of transparency regarding upfront quotes.
RUDE TECHNICIAN AND FALSE PRICING PROVIDED. I called this company when I locked myself out of my apartment on Grand Final day, based on the fact that they advertised 15 min response time, when I asked for a price I was told a technician would call me within 2-3 minutes and provide a price. When the technician called over 5 mins later, he advised… Read more
he was 30 mins away and, when I asked where he was coming from to gauge time, he said "I don't know where I am but I'll be there in 30 mins". He made no attempt to provide a cost, when I asked I was told "Between $150 and $350" depending on the number of pins your lock has". 40 mins pass, no technician. 50 mins pass, I call back and am told there was an accident. 1 hour later he arrives. On looking at my lock I'm advised there are 5 pins (of which I have no way of proving or disproving) but indicating I'd be paying the upper end of the quote. He had quite some difficulty unlocking the door and repeatedly kept asking me which way the door unlocked and asking me "if I was sure". When all was finished, he advised me the cost was $299 for the unlocking, $199 PUBLIC HOLIDAY call out (of which I was NOT advised over the phone) PLUS GST (of which I also was not advised over the phone) totaling $550. When I mentioned to the technician that his original quote had no mention of public holiday surcharge or ex GST and that he should be more transparent in future, he condescendingly replied "when you go to a restaurant, do they tell you prices are ex GST?". This makes no sense as an analogy as restaurant prices are GST inclusive AND businesses MUST disclose public holiday surcharge pricing. To be clear, I have no issue paying a premium on a public holiday, I have an issue with not being provided with transparent pricing and being talked down to.
I asked for a quote over the phone to get a key made up for my patio sliding door,they said $25 call out fee and $99 to make the key, I said it wasn't urgent ,they said no problem they can come now.After the job was done ,I was hit with an after hours fee of $200 on top of what they quoted me.
Great friendly locksmith. Will use again. Came within 20min of locking myself out on a Friday night. Was able to get a difficult deadlocked door open without having to break the lock. Made sure I was aware of the cost beforehand. Was back inside enjoying my friday night within the hour. Highly recommend. Thank you.
Reviews with attachments
Terrible overpriced service. Asked locksmith to replace two locks and key for entry handle. Was advised the handle could be “fixed” as the key could not be cut. Three hours later, the handle would not work at all. Customers and staff locked in. No one could get in or out of store. Locksmith said he could “maybe” come back in an hour. Absolutely disgusting and dangerous. Imagine if there was a fire! Show details
I spent two hours trying to reinstall the deadbolt before calling for help. Jack was fantastic. We negotiated a fair price. Very pleased with the result.
Charging 575 aud to open a unit door that took 5 minutes, 5:30pm on a friday
Isaac was awesome! Drive a long distance and have a super efficient job done! Great to have him!
Avi is the best thank you avi. Avi is so efficient
Scam company, watch out. Had called two companies. This one didn't quote even when asked for an approx price but said they were going to come anyway and said they'd be here in 30mins. Called another straight after who said they'd be here in 5 mins. Called 1st one back and told them not to come. Received absolute abuse via message and text… Read more
message, whilst other locksmith company was here. And they said it was a scam and to call police if they showed up. Have informed police for quicker call out. Not only that but continued to get calls saying they were coming to collect the money for a job not done by them for something that was cancelled within 5 minutes.
I had locked myself out of my apartment and needed a locksmith ASAP. Mr David came out within 5mins of my call. He was professional, reliable and went above and beyond to open 2 doors without having to drill into the lock. I couldn't recommend him highly enough. You will not be disappointed!
Came quick and was very helpful. I would recommend him to friends and family.
Beware - charge like wounded bulls. Do some googling first on prices they charge for parts. Extortionate. I made the mistake of not doing. Should have turned them away.
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SCAM DO NOT USE!!! Report them to ACCC, like many others on here. The good reviews on here convintely have only one review completed.... Whatever you do, please do not use these guys. They charged $984 for putting a wire under the door and pulling the handle down but somehow this was a tough complex lock... Took 2 minutes. He also never disclosed… Read more
the full pricing until after he completed the service. The guy meet me at the door and was asking if I had used a locksmith before, I answered truthfully and said no. I now know this was just so he can gauge how much I knew and how much he could overcharge and fee stack. They take advantage of people in need. He showed me that my lock was in the top tier charge, where is said smart lock. It is a simple lock and given no tools were required to open it this clearly was a lie. EFPOS machine was convinietly not working and he wanted a bank transfer, he then stood in my house ( i am a young female on my own) charging the efpos machine. He did not offer to send a link for me to pay via card, even though the email I got sent with the recipt after had this option. I felt scared and uncomfortable and ended up paying the the bank transfer so he could just get out of my house. Invoice attached, funny they remove the naming convention for the tier they charge on the invoice. At time of paying he said random things and had number showing on his iphone calculator. He also never disclosed final price prior to starting service or provided % attached to labour fees and other things. AFTER he got the bank transfer he got me sign the invoce but only showed me the signature line. For you own safety please don't use these guys, especiallly if you are a women living on your own.
I also called for the locksmith at 5:47pm...
Avi was really friendly and opened the lock without any damage. Excellent service.
Great service and friendly staff. Will recommend for those who need it
Very thankful to Avi for helping us opening our door at 9pm when other places would be closed by now.
I cannot recommend David highly enough for his help with my door lock. From start to finish, the experience was seamless and truly professional After experiencing issues with my lock, David arrived quickly and handled the repair with impressive efficiency. His service was exceptionally fast, but he didn't sacrifice quality for speed—he made sure… Read more
everything was functioning perfectly before finishing the job.
What I appreciated most was the peace of mind he provided. Beyond just fixing a piece of hardware, his expertise and thoroughness truly made me feel safe in my home again. If you are looking for good, reliable service and a true professional, David is the person to call!
Absolutely shocking experience with Locksmith Now — by far one of the most unprofessional services I’ve dealt with. From the beginning, the pricing was completely misleading. I was given an initial quote, but by the end of the job, nearly $2,000 in additional charges had been added without any clear explanation or proper approval. These extra… Read more
fees were not transparently communicated upfront and only appeared once the work was already done, leaving no real option to question or decline them. It felt extremely deceptive and poorly handled. The company that completed the job was Omnix Solutions PTY LTD
What makes this worse is that the job itself was not even completed to an acceptable standard. Not only was the work left unfinished, but additional damage was caused to my door during the process — something I now have to deal with separately.
Trying to resolve the issue has been even more frustrating than the service itself. There appears to be no proper customer resolution process in place. I’ve been repeatedly told that someone would call me back, yet no one ever follows through. Emails go unanswered, and there is a complete lack of accountability from the company.
The communication from management was just as disappointing — dismissive, unhelpful, and unwilling to take any responsibility for what happened. At no point did I feel like my concerns were being taken seriously or that there was any genuine effort to fix the situation.
Overall, this experience reflects a serious lack of professionalism across the board — from pricing transparency to workmanship, communication, and after-service support.
I would strongly recommend avoiding this company if you value clear pricing, quality work, and basic customer service.
Latest follow-ups
Had this company come out to my flat in StKilda to re-key a lock as keys stolen. I didn’t organise them but wish I had of instead of the property manager. $1567 to re-key a Lockwood lock that they said could not he re-keyed so they replaced the… Read more
lock. Unfortunately Paid by property manager. Got my locksmith out and handed him the lock they removed which they said couldn’t be re-keyed. This company should be disgusted in its blatant rip off behavior.
Follow-up · Company reimbursed me $313. Original Fee still does not reflect the work undertaken in comparison to numerous other locksmiths.
Unlocked door and fixed handle for me Good service, thanks
Follow-up · Insisted on a review then told me how its costs which was $400 ish
DO NOT USE THIS SERVICE !! I needed an emergency call out to unlock a door. It was late on a Saturday night so I did not expect this to be cheap. I was charged over $1300 for a simple 20 minute unlocking with no room to negotiate. Horrific price gouging with this company taking advantage of consumers. Absolute scam
Follow-up · I’ve since submitted a report to VCAT about their shoddy business practices. Judging by some of the comments there are a few cases against them already !
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Positive reviews
Was here super quick and got my keys out of the car in seconds. In future, I just call these guys! Great price! Nice to see people still take pride in their work. Good job and again thank you!
I highly recommend Pablo! He arrived promptly, very professional and friendly, and had my door unlocked quickly without causing any damage. The whole process was stress-free, and they explained everything clearly. Excellent service, fair pricing, and someone I wouldn't hesitate to call again or recommend to others. Thank you so much for your help!
Don't go anywhere near these guys.My own fault,when the guy couldn't even find the house ,alarm bells should have rung.Had a deadlock that wouldn't open,so with the call out fee and the lock opening fee w as already 125 dollars down the gurgler.399 dollars for a new lock,150 for door adjustment fee,then gst on top of everything,795 dollars all… Read more
up.Did I mention couldn't open door from outside with key.3hrs later ended up with very shoddy job.I don't know what happened,I googled locksmith in my area(Semaphore,South Aussie) and ended up with this junk.Buyer beware!
Negative reviews
Say no to Omnix Solutions Pty Ltd. It's too late for me now but on 11 August 2025 a charming locksmith came in an unmarked car to fix two doors and charged $1,291.62. A case of buyer beware, I know. Trouble is, I didn't know who he was. Another locksmith recommended him. I should have got a quote from him first. He told me that it was… Read more
approximately $300 - but once he'd done the job charged $1,291.62. I don't even have an invoice. He talked on his phone in a language unknown to me. I asked him what it was and he said Hebrew but it could have been anything. I hope he made good use of my hard earned money. Watch out for charming rogues.
Just in case you're wondering how I know the company name - it is in my bank statement. That is the… Read more
Just has a lovely young man attend, prompt and polite to unlock an internal key lock for a bedroom door. Took him 20 mins to unlock and replace the key lock. Cost. Would believe it was $466. For 20 mins and basic lock handle that retails for $39. Complete rip off and beware as they say $29 call out fee. Advice. Work is good but complete rip off
Totally abusive, they don't give you a quote before doing the work, and then they charge exorbitant prices, want immediate payment, and only give you an invoice after a lot of effort—abusive and dishonest.
Recent reviews
SCAM!!! 3 hours to cut a key that was would unlock the door if you wiggled it, 9 different key attempts . Ignored questions. Oh and said the ignition was bad. Called another locksmith from a different company , 1st attempt key cut and works for doors and ignition. Grease all over door and left mess inside vehicle.
Scam Beware. They try to overcharge and pressure you into paying with physical intimidation after quoting an unreasonable price. Will hide the price until they arrive. They will also try to enforce a call out fee the moment you call. Stay far away.
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Update: I have lodged an application through VCAT. I encourage everyone who has been wronged to do the same. Also report to scamwatch!