- Verified customer
So happy with our Parkes 13
We purchased our Parkes 13 from PMX Canningvale WA and absolutely love it. We had a couple of minor issues which were resolved quickly and nothing was too much trouble for Carlin and team. The service has been exceptional and we're now excited to be heading off into the great outdoors. Doug and Kerri.
- Verified customer
Written off in 12 months
We bought the Tarwin fully off road soft floor model 12 months ago. Similar to many other reviews, on the drive home the straps holding the cover down both broke. We also presumed the storage doors would be dust proof - they are not. Once we got it home and set up there was holes in the clear plastic on the wall. Our first trip we ending up with no water - thought the pump was faulty - they were great and sent us a replacement pump. But we next trip we had no water again! Finally discovered the water tank had not been welded correctly. We had...to take it off and have it rewelded. The 240v power outlet never works and our inverter once started smoking! They sent a replacement. The main cover zip is horrendous to zip back up each trip as some of the teeth have come out. Plus the clip on the zip pull snapped straight away. Multiple snapped clips and bent poles. When packing up from a trip in November (5 months ago) we lifted the side up to put stuff under the bed space, and the braket snapped and gas struts bent leaving the whole top of the trailer hanging off to one side, barely holding on by the other bracket. Thankfully we had 2 other families with us so all lifted, realigned it and used several ropes to hold in place. We drove home (300kms) at a snail pace and with every bump watched the top almost slide off on the road! They sent us new trailer brackets which we fixed ourselves and are still waiting on the gas struts...Our last trip we ended up with a flat tyre and to get the spare off you need to take out some electrical wiring that goes to the number plate! We planned to drive it 15 hours back to Canningvale last month to have everything fixed. On the way the wheel came flying off!! All of the wheel studs had completely sheered off the drum so the wheel went flying across the road! As ALL the studs were sheered off we could not plut the spare on. We had to call a tow truck and have it towed to the nearest town (300km) The trailer was empty and we were travelling on bitumen. I then phoned PMX/EZY Trail and explained the incident, to have the manager Les try to tell me he doesn't think it is a manufacturing issue as he "doesn't know where we have been" he also would not tell me what the warrantee covers and that it was "different which each sale". I told him I was sold an OFF ROAD CAMPER and the wheel just cant snap off by itself while travelling on straight bitumen. Its been less than a year and it nearly caught on fire, almost fell off on the road, faulty water tank, broken clips, poles, straps and zip, and now the wheel! Just been informed by our insurance company that the trailer is written off! There is too much damage done when the wheel come off. Cheap chinese materials! Expected more for $15k.
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