EzyTrail Camper Trailers

Beware, I don’t like doing this to anyone but unfortunately i was treated so unfair by these guys. After spending half a day looking at the Airlie 16, the price was thrown around/discussed many times and we agreed on the price and inclusions after staff made numerous calls to the branch manger to agree the price, I signed the quote paperwork and… Read more

paid a $6,000 deposit. The next day I received a call telling me they under quoted me and they asked for another $5,000 or I could have my deposit back, after carefully considering their unfair options that we believe they should have honoured we chose to get our money back and we found a better deal on a better van.

We took our caravan in for warranty our fridge fell out while towing. Water coming into van while heavy raining. We told them what store we want our caravan fix as we been to that store and the store know the issue. (name removed) from Adelaide told us to take to Keysborough, I said ok if they want us to go there. After 2 weeks we called… Read more

Keysborough they said they don’t know anything the caravan and didn’t work on the caravan as it sitting there and no one know why it’s there.

Today I called up one of the salesman (name removed) said our warranty is denied. I asked why denied they said due the mounting ripped and we may be in accident, I keep saying we never has any accident. He said he don’t know why it’s denied. I told him if we been in accident our whole van or vehicle should be written off and everything fall apart not the fridge only. A few cabinets was falling off he help us to fix on spot.

He said please take the van elsewhere or another ezy trail as they can’t do anything and too busy. I feel warranty is just a paper we didn’t do anything wrong. I love the van but not the warranty.

Ezytrail Ceduna – a very impressive van and unusually helpful dealerships! Our experience with Ezytrail, its caravan quality, and technical support, has been exceptionally good. More than 3 years ago, after several visits to caravan shows at different locations around Australia, we planned to purchase a 15’ hybrid Ezytrail. After viewing available… Read more

options at the excellent dealership in Geelong, we rented a 15’ Robe hybrid to tour the Flinders Ranges and Eyre Peninsula and get a better appreciation of the van prior to our ‘inevitable purchase’. Unfortunately, the van owner was unavailable for the handover, so we received little explanation on the intricate, technical aspects of this modern, relatively complex van. Fortunately, Jeremy, the then manager at Ezytrail Geelong, was particularly helpful, offering random advice to make the experience manageable. We were particularly impressed by the comfort. manageability and practicality of the van, but poor weather for most of the trip soured the experience, and on returning to Geelong, we advised Jeremy that caravaning was probably not for us now, but that ‘we may be back in the future’! Fast forward, family members with a baby planned a working caravan holiday up the eastern seaboard. Our Ezytrail option returned to the picture! A newer Ceduna 15 Mk3 quad was selected and purchased from Geelong. Jeremy and the team were brilliant at facilitating this transaction - the van was built on schedule and delivered to Geelong for handover and delivery to Tasmania. Unfortunately, I was hospitalised with sepsis at the time, so a family member acted as a backup. Jeremy provided close to 3 hours of instruction on technical aspects of the van. He also went beyond the call of duty personally delivering the van to the TOLL ferry in Melbourne to be freighted to Tasmania after the first attempt had been cancelled due to poor weather. The van returned to the mainland this year for an extended trip. Apart from loose silastic in the shower bay, it performed very well with no warrantee issues. Through the facilitation of Sam, the new branch manager at Geelong, it was taken to Newcastle for minor silastic repair and installation of a rear vision camera. Unfortunately, poor workmanship by the repairer created more issues – he cracked the shower bay and incorrectly installed the camera which eventually shorted and burnt out! Fortunately, these three problems were rectified through the efforts of Sam and Frank, the branch manager at Keysborough, before we caught the Bass Strait ferry to Tasmania. Frank was extremely accommodating, and the repairs were completed efficiently and on schedule by his team. Overall, we would not hesitate to recommend the Ezytrail Ceduna to prospective buyers. It is an ideal mid-size option to those considering caravaning with options and comfort. Equally importantly, we were highly impressed with the backup provided at Geelong and Keysborough when needed.

Had to make a warranty claim on our Airlie 18 , we dealt with Greg from the canning vale branch, he went over and above our expectations and a very pleasant guy, much appreciate Greg. Chris Mac Show details ·  1

needed some shock absorbers and bushes for our Ceduna 15MK2 as always Greg Hawley and team @ PMX Ezytrail Canning Vale WA provided the goods and exceptional service - thanks Greg and team Show details

Bought a Ceduna 17 Mk3 at the Brisbane Caravan show late 2024. Delivery was made early December 2024. Since then (and almost immediately) we have had issue after issue. Broken door hinges, leaking outdoor kitchen, leaking gas bayonette, incorrectly wired hot water through the inverter, kitchen sink failing to drain due to sink pipe bend… Read more

(engineering issue), light falling out of the wall above the bed, toilet level not working, shower shelves falling off, big gap around the security door, window strut missing on delivery, diesel tank cracked during assembly and leaked diesel through the front of the van, solar panels needed a manual reset, renergy app failing to connect, decal peeling, draw not aligned and unable to be closed easily (that drawer front has now fallen off during a tar sealed trip between two towns!), TV keeps turning off as the 12v cannot facilitate the power required to run it, water heater provides less than 90 seconds of hot water... we are wondering what next. The after sales is appalling, with us lodging multiple warranty claims online that go unanswered. The Rocklea sales team are rude and simply ghost us when we request an update on all the items that "are on order". We have escalated so many times now we have no other option that to go to ACCC and Fair Trading. We have had enough. This is not fit for purpose, and we have found many many other customers who are facing the same lack of warranty service.

Purchased an EZtrail Airlie 11 to include the extras. Was informed that the extras would be fitted within a few days. Picked it up as we wanted to try it out. 1 MONTH later, and we're still waiting for the extras to be installed. What a dismal aftersales service. Will not be upgrading with another EZTrail caravan - NO THANK YOU!!! Show details

Appalling after sales service – Picked up my VZ 5400HR in November had problems with air con not working was fixed before I took possession. Been away and air con doing the same thing. Rolled electric awning out per instructions manual and right arm snapped at joint was told it a physical damage not manufacturing defect and won’t be covered under warranty. Now told can’t buy arm… Read more

and would need to replace the whole thing. Love the van but after sales service is appalling. All you get is sorry. Away atm and been telling everyone not to buy one.

Disappointing – Very disappointed with the customer service and overall service.We spoke to Stan from Campbellfield about a week ago to enquiry about getting a van. We needed to see if finance was an option, therefore he said no stress put $1000 down to secure the van and then we can access and see out options. He advised it was refundable if we didn't wish to… Read more

proceed or finance doesn't go through we could get our money back. Prior to the finance being approved we sent an email to cancel the application as our 4wd died and we needed to fix that before getting the van for towing, as now we dont have a vehicle to collect the van. We believed we did the right thing and cancelled the application and asked for the deposit back on goos genuine terms to be told our $1000 is theirs for keeps. We now have to go to the ACCC just for this as we have been palmed off to the general customer service line as Stan does not want to assist us.....this is disgusting service and really disappointing as we would of still went for a caravan after we got the car fixed in the coming weeks.

I will not be recommending and am now sharing to others to avoid this poor service.

Winton 10 – Super stoked with the service & information from the Rocklea team (Jimmy & Tom) from the viewing to picking up my Winton 10! Everything explained so well and helpful with questions & after service as well!

Ezytrail are all lovely and smiles until you make a warranty claim – Ezytrail are all lovely and smiles until you make a warranty claim. The solar panels are garbage, as are the hubs that leak oil. Show details

Be aware of these guys – Recently purchased a new van. The breaks have locked up on one side. Battery will not hold charge. water tank is leaking, reverse camera does not work, none of the poles for the outside walls are correct and the ones supplied are missing fittings. Have been trying to find a resolution from these guys for months. Been told to take it somewhere… Read more

else. They do not want to know about it at all. Should have known from the start when I was rebuffed when I asked for help on the day I picked it up for information on a few things and was given the no assistance.

Poor/No Communication never want to deal with this company again – Ezytrail – Camper trailer – Stirling MK lll Purchased from Adelaide Ezytrail 283-285 North East Road Hampstead Gdns SA 5086 Signed a contract to purchase the camper with the bonus pack on 22.08.2023 – 3 months manufacture time with the expected date of delivery on 24.11.2023. Bonus pack- 96lt fridge – make not specified – assumed that it would be… Read more

a “mycoolman brand” as this is what is offered as optional extras. 240 ah lithium – this comes as 2 x120 ah batteries – make unspecified Victron charging system – 240, DC to DC and solar charging units run through a Victron Shunt. Front Gas spigot Rear water tap 200 Watt portable solar panel Paid the deposit and I stipulated that communication is a big thing with me, I expect to be notified of any changes to details and/or delivery date. Went into the yard about 6 weeks from delivery and was told that it was all on schedule for the 23.11.2023, I spoke with the manager [Name Removed], I reiterated that communication was a big thing with me, I expected to be informed of any delays. 23.11.2021 I rang [Name Removed] and told him that I would be along the next day to pick up my trailer, [Name Removed] then told me that it was still in production, and he would see when it was going to be finished, I told him that I was annoyed that he had not called and reiterated my issue with lack of communication. [Name Removed] said he would get onto the factory and then get back to me with a delivery date. To his credit [Name Removed] did get back to me the next day, with an expected delivery date of 05.12.2023. I asked whether I could pick it up the next day 06.12.2023, [Name Removed] said he would call me on the 05.12.2023 when it had arrived, they would need time to do the QA (Quality Assurance) on the trailer and then I should be right to pick it up on the 6th. [Name Removed] called me on the morning of the 5th and said that the trailer had arrived, and I said that I would be there around 11.00am on the 6th to pick it up. Once the camper was installed at home, I set about assembling the 96lt fridge, put handles on plugged it in, tied it done to the slide, it wasn’t obvious to me then, it is now, that they hadn’t test the fridge. I set up the Victron Apps as per the manual – 1 for each charger – I got these to work and connected to the charging units when they were powered up. I had called [Name Removed] and asked again for the Battery specification information, was told they did not have them, asked that he get them for me, he wanted know why I wanted them, I stated that I wanted them so I could check to see if the system was set up correctly, he assured me that it was and that it was, I still wanted the information. I ran the fridge for a couple of days , whilst I went over the rest of the camper, wetting the canvas, setting it up and pulling it down etc. I charged the system via 240, the first day let the fridge run overnight without the 240 on, it showed that the batteries were on 77% the following morning, I hooked it up to the solar and with in 30mins it was back up to 100%, I though that it was a bit quick, even by my limited experience with previous van and camper, however I have had no lithium experience at all. Went back over the setting for the chargers and Shunt, Firstly noticed that the batteries were set up as gel batteries not lithium, so I immediately called [Name Removed], he stated that it must have been an over site and we should set it to lithium through the shunt, I stated that we did not have access (through an App) to the shunt. [Name Removed] told me how to set the 240 charger to lithium and then that should set the rest of chargers to lithium, he that told me to called him back in the morning if this did not work and he would get hold of [Name Removed] who was the man to talk to about these system, I questioned the QA process and told [Name Removed] that this should have been picked up, he agreed and said that [Name Removed] is the man to talk to about that. As i could not get any further with this system that night as I had no access to the shunt , first thing in the morning I rang Ezytrail, got talking to [Name Removed], who told me the [Name Removed] left that morning on holidays (something that he had forgotten to mention), I asked to speak to [Name Removed] (service Manager), had to go through the whole thing with him, I sent him pictures of the shunt, when he called back and told me that there was a wire out of place and when corrected I had access to the shunt via the app, I asked [Name Removed] did he QA the electrics, he said he did not do the shunt, he would be looking at it in the future though, asked [Name Removed] some more question about the set up and battery specifications, setting etc from that conversation, set it up to information we had, hoping that it was now good to go. Tested the chargers, all were charging okay. On the morning of the 27.12.2023, packed up the camper, fridge and freezer full of food, fridge set at 0 and the Freezer at minus 6, this seemed to be the best settings that I had tested in the last couple of days. We headed up to Wilpena Pound for a couple of nights then planned to go over to the Riverland for 3 nights. First morning at Wilpena Pound, Batteries were at 80% after the night, we were at an unpowered site, relying on the batteries being fully charged after the drive up and then being able to keep them topped up with solar. I put the solar panel out and to my surprise the batteries registered 100% not 10 minutes later, I kept the solar panel hooked up and moved it around during the morning to get the best sunlight. During the morning I had noticed that the fridge temperature fluctuated quite a bit, between 0 and 5 degrees, I figured that it was because we were opening it too much and the ambient temperature was approx. 35 degrees. After lunch we went for a walk around the park, I checked the fridge on my return and found the fridge/freezer in error, low voltage, I checked the batteries – and moved the solar panel – it wasn’t completely in the sun, however the app still showed that the batteries were 100%, however could not get the fridge to re-set. Tried to ring [Name Removed], no answer, rang [Name Removed], he answered, he could not tell me what had gone wrong, told me to plug it into 240, I explained that we could not due to our location he suggested that we turn the fridge/freezer off and let the batteries get up to full charge, I had told him that they showed 100%, he dismissed this as a false reading. As we had approx. $300 worth of food in the fridge and freezer, and the temp was in the mid 30s , I decided to plug the fridge/freezer directly into my 140ah gel battery that ran my car fridge through a combination of DC to DC and Solar on the roof of the vehicle, I checked the it was able to run the fridge/freezer, so that was 1 problem down. I left the solar on the trailer batteries all afternoon and also gave them I extra charge of DC to DC from running the car for 30 minutes at sun set, this also had the benefit of charging my gel battery as well or so I thought. I disconnected the fridge/freezer from my gel battery and plugged it back into the trailer batteries, it was working for now? I then noticed that my car fridge would not come back on and my enerdrive charger was actually not showing any readings, it was dark by this time and there was nothing further to do. When I got up in the, there was no power at all, everything was off, I could not even get a reading on the app. We packed up and headed home – 29.12.2023. I went into Ezytrail on Tuesday the 2nd January 2024 and spoke to [Name Removed], I stated that I was really annoyed and that I did not hold him personally responsible, I went through everything that had happened and how it had ruined the trip. [Name Removed] stated that they were really busy in December and that I was in a hurry to get the trailer, now I was even more annoyed, he was laying the blame at my door, I told him in no uncertain terms that this was not the case and busy or not they should not have sent out a faulty product and that I would bringing the tailer back on Friday as that was when [Name Removed] was back. Friday the 5th January 2024 – I went over everything with [Name Removed], I explained how annoyed I was, the their QA system failed to notice a whole range of issues, [Name Removed] started to tell me how busy they were, I then asked him if that was an excuse to send out a trailer with this many obvious issues, also to send it out, so I could ruin my first trip in a brand new camper, I went on to ask [Name Removed] if any of my money was faulty when it went into their bank, did the bank send any of it back, no answer from him. I stated that everything is to be fixed and if it fails again then I will want my money back. I also challenged the nature of the fridge, not a Mycoolman, [Name Removed] said the Mycoolman costs about $2000, I said that it is deceitful to advertise them and then put something else in instead even without saying outright that you were not getting a Mycoolman. The fridge/freezer is a no brand unit which turns out to be a yuton – not sold in Australia, [Name Removed] said that it comes from their factory in China the same as the lithium batteries. I stated that in their instruction manual it says that and I Quote – “if the ambient temperature is above 32 degrees C, the minimum temperature cannot be attained” [Name Removed] did not know that, I stated that the unit is not suitable for use in the camper in Australian conditions? I went further to state that where the unit is located in the camper same front box as the batteries, this box is in direct sunlight when being towed, no insulation and minimal venting, I tested this area on a 30 degree day and inside the box it was 47 degrees and I had the fan running as well. I spoke with [Name Removed] on Wednesday 10th January 2024 at the yard, did not appear to have been much work done, [Name Removed] told me that the batteries were no good and they would have to be replaced (under warranty) I asked what had happened to them as I wanted to know, he could not tell me, I reiterated that is one reason I want a spec sheet for the batteries, so if I have problems in the future I can refer back to the specs. I asked whether I would have the camper back by the weekend for a planned trip, no was the answer as they had to get the batteries from Victoria, if they found this out on Monday they should have been on the way? I rang on Monday 15th January 2024, for an update as it appears that they cannot provide these with out being harassed, spoke with [Name Removed], he told me that they were just in the process of testing the batteries to see what caused them to fail and that he would get [Name Removed] to call me first thing in the morning to give me an update? 14.50 hrs 16th January 2024, still no contact from [Name Removed]. 15.00hrs 16th January 2024, I rang Ezytrail, got hold of [Name Removed], I told him I was seriously annoyed that [Name Removed] had not had the courtesy to call me this morning and that I want to know what was going on with my camper, [Name Removed] could not put me on hold quick enough and then [Name Removed] came on the phone I explained that I was expecting a call did not get it, need to know what was going on with my camper and when can I expect it to be ready, as it has already ruined 2 planned trips and Australia day weekend was approaching. It was a fairly heat conversation, the jist of it was that they were testing these batteries again as they apparently have come up to 100 percent charge and they are seeing if they will run the fridge for 2 days, before deciding whether to replace them, this was contrary to what I was told by [Name Removed] last week when he stated that they were wait for new batteries as these ones were faulty. [Name Removed] has promised to call me tomorrow??? [Name Removed] did call me back, it was a faulty 240 charger he told me as he could find no fault with the batteries, he would change the charger out, test it all and then I could pick it up. Picked up the camper took it home, tested it all, fridge as well, all appears to be working ok, I still had concerns about the fridge, [Name Removed] had assured me that it had tropical rating and would do the job. How ever, I bought a suitable “Evakool” cover for the fridge and put some installation into the box, I installed a second fan on the battery side of the camper. Did not go away over the long weekend, was having trust issues with the reliability of the camper, have been testing it on 240, DC to DC and solar charging it is doing its job now.

09.02.2024 Going away for a couple of days over the weekend, charged the batteries up on 240, turned the fridge on at approx. 10.00am, put some cold drinks into the fridge about 1 pm, had both zones set to 0, as would be using it as a fridge only on this trip Checked the fridge at 3pm, and it show 1 zone at 4 degrees and the other at 8 degrees, I put my hand, inside both zones (not very cold) and on the front of the fridge (where the motor is) and it was very hot, the fridge then went into E5 on both zones (no idea what this means), I turned the fridge off, I called [Name Removed] he told me to take a photo of the E5 on the display and send it to him. Have sent a photo of this to [Name Removed] with the message that Ezytrail owe me another holiday? Delivered the fridge back to Ezytrail on 14.02.2024 Have been back to Ezytrail to find out when I am getting a fridge, so I can go away over the long weekend, given another ridiculous excuse by [Name Removed] about them moving to a new yard, told [Name Removed] to get the fridge here by the long weekend. 12.03.2024 Still no fridge and more excuses. I sent this review directly to the company and got no response.

Poorly made and handled – Worst place to deal with ever. Bought a new camper and got stuffed around from start. Missing parts and a whole room . Tap doesn't work or the pump for it. Rang up and got sent sorry emails . That's about it. No bring it back we will help. Nothing. Just a sorry to hear that. Pretty poorly handled. Still can not use it properly after 12 months. I… Read more

gave up emailing in end as nothing was going come of it. They got money and ran. Can't Evan put it up properly as some poles have been cut to short.

A Fundamentally Good Small Caravan Ruined by Poor Warranty Support – I ordered my Winton 10 in September 2022 and it was delivered in March 2023. Faults were identified early on, comprising: wrong colour cushions supplied, faulty fridge, diesel fuel filter leaking, cupboard doors hitting the ceiling air-con preventing them opening fully and shower door binding on its threshold, requiring upward force on the door… Read more

handle to close the door. It is approaching six months since these items were raised with the Manager of Ezytrail at Caboolture. So far, only the cushions have been replaced. The fridge has been promised to be delivered for nearly three weeks, but still no sign of it. The diesel filter is allegedly on its way from China, but after weeks of waiting there is no sign of it. The fridge, filter and cushions had to be ordered from China because apparently Ezytrail don't keep stocks of spares of these items in Australia. The frustration due to constant battling to get some action on these warranty claims, and not being able to use the caravan, has been very stressful, to the point that my enthusiasm for it is dead. As soon as these warranty items are fixed, I will sell the van. I say "as soon as these items are fixed" but I have no confidence they will be fixed by Ezytrail. Endless broken delivery promises discourage confidence. Perhaps I will be forced to have these warranty claims fixed privately, just so I can get rid of the van and get on with my life. I would like to emphasize that in my view, Zack, the Dealership Manager at at Ezytrail Caboolture, has consistently tried to get these faults fixed, but it seems to me he is confounded by Ezytrail's system, particularly in that replacement parts have to be sourced from China. In relation to the fridge, its replacement was initially refused, despite a person with a B.Sc (Physics) - (me), providing written and graphical evidence from 48 hours of testing the fridge, that proved it could not keep a bottle of milk within the required temperature range. I was informed "that's how fridges are - turn it down a bit" as if an owner is presumed to be too stupid to know a fridge has a manual temperature control.

Excellent service – Troy and Zac. Great friendly team to deal with. Found them honest and upfront. Explaining our new camper was very thorough. Very happy to answer any questions. Lovely clean showroom. Show details

What warranty? What customer service? – I took delivery of my Winton10 in April 2022. The windows were all scratched from the pre-delivery wash using a brush. Although being told that the moon window leading problem had been fixed, it leaked. This was a couple of months later after the sealant had shrunk. After a bit of back and forth this was fixed in a shoddy manner. Sealant smeared… Read more

all over the window. In November I was driving towards home at 90 kph when the driver's side wheel came off, without warning. The wheelbearings had seized and brakes and hub had disintergrated. Fortunately I safely guided the vehicles to the side of the road. Thankful for the being able to keep the vehicles upright. I advised Ezytrail immediately of the incident. This took several calls to several phone numbers. Calls were not returned until I sent an email and demanded that they get back to me. With their permission I had the brakes etc repaired in Mt Gambier. I took the van to Ezytrail to get moulding, mudflap etc replaced or repaired. I also asked them to check both wheelbearings. They indicated that they had done this and all was OK. A short time later I took the van to a reputable caravan place to get a service. The technicians were appalled to find that the nut holding the hub to the stub axle was only hanging on by half a thread and two of the wires to the electric brakes were not attached. The foreman couldn't believe that Ezytrail had let me drive out of their premises with such a dangerous state. I also gave them the invoice from Mt Gambier for a refund. I was told that they would not honour the warranty as I hadn't had a service done at 1,000 kilometres. I asked how I was to know that I had to get this service done. I explained that I had not been made aware of this. I further advised that they didn't have an owner's manual at that time. My brother was with me at handover and can confirm. He also remarked that the handover was a total shambles. I had been actively giving good feedback to people enquiring about the van. I'm sure that my recommendations led to several sales. This will no longer be the case. I have no faith in the product. I have no confidence in the dealership. Incompetent, disorganised, disinterested, shonky, dishonest are just a few observations of those at the Adelaide dealership. I would never again deal with Ezytrail or recommend them to anyone.

Ezytrail Campers . . Full of excuses for a no show camper – Got a great deal from the caravan and camping show, $22,000 for a $31000 Ezytrail Stirling mk3. Was supposed to pick up the floor demo the week after the show. Got told I was getting a new one from Melbourne as the cushions were changed to different colours for some reason and it would be quicker than replacing cushions. . . It was supposed to… Read more

be in store the end of the week. Next week as it was not here I rang them to install a diesel heater. No problems, it will be here at the end of the week. End off the week I ring to see where it is and was told that they are busy and working back late to install our heater. Next week I ring again only to be told that the camper had paint chips and scratches from its trip from China. Finally after a few more phone calls from me I get told it's on the truck and be here the next day . . After me ringing again I get told that it wasn't on the truck and will be here the end of week. Guess what . . After me ringing and more excuses, still not here. Finally we get a hand over organised for Thursday at 11am. So we head out across town to finally get it, but at 10 am I get a phone call . . Truck driver has stopped and resting at Horsham . . . Only to be told he will be here at 3pm. So we turned up at 3.30 only to be told it's not here yet but shouldn't be too long. After a while they ring truck drivers boss who said he will find out where he is. Ahhh . . He's dropped a fuel line in Tailem Bend and the RAA is on the way. After saying we will wait till he gets here we were told they close at 5 and would not wait . . . After talking again we were assured that a salesman or woman will deliver it to our house on Tuesday as she was having Friday and Monday off. We will be there before lunch she said. I rang them on Tuesday at 10 am to see how long they were going to be only to be told that the diesel heater was not installed and that the 240v system was shorting out . . . I said that this whole thing is so bad, 8 weeks of excuses and we now don't want the camper and want our deposit back. Instantly she said that it has not been good and will give our deposit back . . Wow . . that was too easy to get a deposit refund. Of all the phone calls that were made only ONE was by them to me. Be warned if thinking of buying from them unless it is in store.

Quality control from EzyTrail – Picked up Winton10 and once home found problem with cooktop and convection microwave not operating properly. Electrician confirmed the Inverter had be wired incorrectly. Electrician fixed this. On the next 3 trips away I had to get the John Guest fittings fixed due to water leaks, the microwave replaced as it didn't heat and also secured by screws… Read more

which vibrated loose(not approved by manufacturer), the water leak from the pipe connecting the water tank fixed by a plumber at my expense (as I wanted to holiday), the fridge operates at 60db and I must turn it off at night so I can sleep. Ezytrail Penrith has an approved order for a replacement fridge but so far this has taken 2-3months and now I find out the original salesman and manager have left! Living 3 hours away has not made it easy. The quality control was obviously non existent! Im tired of this...I would like a caravan that functions.

Excellent customer service – We have our new van today thanks to Luke and the team at Ezytrail Kilsyth. Easy to communicate with and excellent handover. This is our 3rd Ezytrail as we have continued to upgrade and despite looking elsewhere- nothing else gave the same level value for money let alone customer service. Ezytrail have continued to upgrade their products to be fully functional and modern and responsive to customer feedback Show details

Highly recommend the team at Ezy Trail Penrith – I purchased my first ever caravan from the team at EzyTrail Penrith. Luke and the team went above and beyond all expectations throughout the entire process. The team were helpful with answering all questions which demonstrated an extremely strong product knowledge, made recommendations which assisted with decisions. Their product knowledge… Read more

made me feel extremely confident at all stages of the process.

I am very happy with my purchase and cannot recommend Luke and Rick at EzyTrail Penrith highly enough to anyone wishing to purchase a camper or caravan.

Rick and Luke are extremely passionate which reflects in the service provided.

Absolute Quality and Expertise! – Luke and the crew at EzyTrail Penrith are incredible. Whether for a weekend away or for our lap around Oz, they had the knowledge and expertise to get us on the road and keep us moving. As new caravaners, their after sales service to ensure a smooth trip and overcome things that either we didn’t know or that we may have accidentally stuffed up,… Read more

has been exceptional. The entire crew go above and beyond and make dealing with EzyTrail an absolute breeze. We’re so stoked of the quality and versatility of our Parkes 15 MK 2 Quad, it’s our home on wheels for the next 12 months and has everything and more that we need, will definitely keep coming back to EzyTrail in future.

We are so happy! – Very happy with our purchase. The customer service was brilliant, the guys definitely know their product and are happy to have you back as many times as you want to check measurements or any other queries you have. Everything was simple and the camper itself is a great unit Show details