I bought a new tube and it didn't work, . Have to take it back.
Also the shell has turned a yucky yellow colour, it isn't very old and it cost a lot of money.
Will speak to beacon lighting tomorrow. Fan is effective and quiet.
Not Happy at all
I have had these fans for plus or minus 4 years. They stopped working suddenly this past Dec the blades don't open although the fan is running. I called customer service and they offered to send a technician to assess and possibly replace product. Only to be gutted after being told to pretty much put them in the bin as they are a deleted item and go back to the store to buy new ones and get their technician to come and instal them for a fee. The manager could not spare a minute to speak to me. I don't think it's fair treatment at all. I don't think I will recommend these at all. If anyone can assist me what sould i do . I thank you in advance.
Purchased in January 2016.
We have 5 Evo2 Endure fans through our home, all installed by a licensed electrician. How these fans have performed over the last few years has been acceptable, but this opinion has now changed. 2 Days ago one of the fans suddenly had a blade brake off and fly across the room. We are too worried to turn on the other fans, at this very hot part of the year. We went to Beacon Lighting with this and they have tried to get in contact with Fanaway for the last 3 days with no reply to either phone calls or emails. We have had many types of fans over the years, some cheap and some expensive, but have never had a safety issue and would expect the same from a very expensive fan such as Fanaway. After reading a number of reviews of the same nature, ie. blades flying off and not getting any help from Beacon lighting (the sole distributer of these fans) we intend to take this further as it seems a safety issue which perhaps needs a recall.
Best fan ever
This is the best fan I have ever owned. Not only does it look great, it is so quiet you only know it's running because of the breeze. I have had it for a couple of years now and never had any problems. I will be buying more of these.
Poorly designed control switches.
Recently purchased 3 x Evora and 2 x Evo2 Endure fan/light units. The control switches are not standardised across the fanaway range, one style has a fixed plate and the other unit has a removable cover plate to aid with painting. Both units have combined light and fan control switches, however with separate light switches already existing in the home, a 'spare' blank cover plate that has a fan control only option should have been a normal part of the installation kit for both unit styles, particularly given the cost of the fan/light units.
Faulty Product - Should be Recalled
Worked ok on the 3 set speeds for about 18 months then only 2, then was not operating at all. Blades would not open at all.
Rang Beacon & was immediately told I needed a new remote control & given an electricians contact details to install same. This advice was immediate - leaving me to assume Beacon staff receive a lot of calls re this faulty product & have a prepared response ready for customers.
Purchased new remote from Beacon Lighting @ $60. & left several messages on electrician's phone - never had any reply from him!!!
As this was in January, I naturally wanted it to be operational asap. Thankfully, I had other portable fans which are extremely efficient & more reliable.
I finally contacted my electrician who came promptly & immediately stated "It is not a remote control problem - the motor has blown & these fans have a bad reputation & are overpriced". Now looking to totally replace this Piece of Junk with another reliable purchase & definitely not from Beacon Lighting.
Purchased 2 of these fans from Beacon in Dec 2017 from day one these fans emitted a low level humming sound which I find the frequency so annoying and irritating I stopped using them. Beacon replaced 1 fan however the annoying sound was the same. The installer informed me this type of noise is normal.
Beacon has conveyed to me the fans are working as they should be and this is not a warranty issue so i guess I'm stuck with a them.
My advice if considering this type of fan and if the noise level is important to you find a friend or neighbour who has one and stand under it to see if this is the fan for you. Do not rely on the product description as "whisper quite" or sales advice describing it as "one of the our quietest" because it could end up being a costly disappointment to you.
I have no complaints in regards to the operation of the fan other than the irritating noise it makes and Beacons non response to a compromise.
We purchased 2 of these fans for our living, they worked well in the store. One fan stopped working completely within the warranty period and was replaced. The other fan had also slowed considerably but the electrician who installed the replacement fan stated that "she,ll be right mate" Well she is not right, and now that the warranty has expired we are left with another faulty product not working now out of warranty. Very angry that my trusted Beacon store recommends this faulty product and would like to see it recalled.
very happy with them
Bought the flouro model in our old house. We couldn’t have a normal fan in the kitchen because it was too big. Bought another one for the family room & they were both used constantly for 2 1/2 yrs before we moved out. Bought 3 for the new house (LED this time), only one is on remote but again very happy. One on remote has a slight hum but nothing that bad. We love them & much more stylish than normal clunky fans.
The no breeze fan
We installed five of these expensive fans in our home and have regretted it ever since. We have found that they give off very little breeze even at full speed. The light covers have all turned yellow over the past four years. The retractable blades are very hard to clean also. Would not recommend these at all.
Need to stay cool
Worst fan every after 12 months only worked on the medium setting
24 months only the light works
Spoken to beacon lighting to be told they are not aware of any issues with that product
So obvious their is due to the amount of complaints I see on here
Puts myself and family and friends off beacon lighting and any fan away
Having MS I need to stay cool
We've had nothing but trouble..
We installed 6 of these fan/lights. After a year or 2 all but 2 have broken or stopped working. One had a blade break off and damage a wall in my son's room while he was asleep. We heard a loud noise and came in to find the fan making an awful noise and then later found the blade. He sleeps on a bunk so was very lucky not to get hit. The other 3, the fans just don't work anymore. You can hear it whirring but nothing happens. Obviously out of warranty now. Very disappointed.
Have read many of the comments after trying to find a solution to an ever increasing noise coming from our EVO Fanaway fan. Also has yellowing on the underside. Main issue is the noise. Light and fan look great, but we simply can not use the fan anymore as it is so noisy, even on low speed. After reading the many comments similar to the problems we are experiencing, there is obviously a design fault.
Quality & support doesn't match the price :(
We've bought 3 of these fans over the years.
The blades are very quiet on low, but the remote speed controller makes the motor buzz intermittently when not on full speed - it is very annoying in the bedroom.
When they stop, the blades make a loud clanging as they retract and wake you up - especially when they are fitted with the auto remote control.
The most recent ones we have are the LED lights - which are good until the driver fails and they go on and off at random.
Ordered a new driver from Beacon several weeks ago and still no sign of it - they 'just don't know what happened to it'.
Not sure when we purchased our Fanaway fans but will be contacting Beacon to check. Both fans in our lounge and bedroom are great and have received numerous positive comments. One thing though, our lounge room light will not switch on using the remote. When we press the button on the remote the light flickers momentarily and stays off. The fan still works using the remote. If the fan is running and we attempt to turn on the light, same flickering occurs but the unit makes a continuous noise. Any ideas?
We installed this fan in January 2015 and always had a problem with low speed. It now makes a grinding noise especially on second speed, like a bearing is worn or something
We have 3 other regular fans we have had for over 20 years, and have never had any issues
Unfortunately we can't locate receipt
I can not recommend this product.
December 31st 2017 Update: What a piece of junk!
We purchased this fan just over 2 years ago. After about 13 months it developed a loud electrical noise, like wrang wrang wrang etc randomly. It now doesn't do that. It just makes a grinding noise on one speed. All speeds appear to be the same. Other supposed speeds also make a very loud bearing noise. The only sound you should hear should be the blades pushing the air, with no motor noise.
This product is faulty and a bloody disgrace and should never have been released to the market, or should never have been cheaply manufactured in China.
Under no circumstances should you purchase this fan. It is bloody useless.
If I could give negative stars I would.
Very Dangerous Item
We bought 5 fanaway fans for our home. Initially they worked however after the warranty two separate fans dislodged a fan blade. They propelled across the room one nearly hit a visitor and one did hit our TV. It was so lucky that no one was seriously injured.
I have contacted fanaway and beacon where I bought them as yet no response from them. It needs a recall for this product.
Wish I'd read these reviews before buying....
Several problems following installation - Fan blades do not extend fully, meaning there is virtually no wind generated on the fastest setting and none at all on the other settings. For some reason the light bulbs do not work when all three are installed. There is a ticking noise when fan is in use. Low setting on remote is High and vice versa. When switched on at the wall the fan comes on, so have to use the remote to switch back to light only - on all my other fans this is the opposite which makes far more sense. Electrician said he'd never seen anything so odd in his life.
I am MUCH happier with the $70 fans installed in my other rooms because they work. This product is overly complicated and although it is a nice idea, it does not work.
Now I have to go through the hassle of asking Beacon Lighting for a replacement which requires someone to come round and check out my electrician's work. Hopefully Beacon Lighting will give us something completely different.
Like others who have commented, we installed Fanaway fan lights (3) as well as matching Fanaway and Lucci lighting in our new home. We chose modern fluros thinking they would be energy efficient etc. These lights hardly get used as there is nobody home most days and we use halogen lamps in the living room at night, but the ballasts and fluros last a ridiculously short amount of time and are ridiculously expensive to replace. As commented by another reviewer, the replacement ballasts don't simply plug in, the wiring is actually wrong, the screw holes are in the wrong spot and the tape does not hold them in place. Fortunately my husband is able to change them himself. If we had to pay an electrician every time they would be at our house every month!
I am very disappointed in the maintenance required for these lights. Prior to buying these lights, I never even knew lights had ballasts! We spent considerable time with the consultant at Beacon Lighting when buying them, and the need to replace the ballasts, as well as globes, was never mentioned. Each time one blows, we have to try to figure out if it is the fluro or the ballast that needs replacing. Both are expensive and we don't want to have to buy both if only one is broken.
If I had realised the problems with ballasts, I would have chosen non-fluro lighting. We are currently looking to replace all these lights as the maintenance cost is ridiculous and they are unreliable.
So many problems!!
We have 4 fanaways in our house. All the Balasts have gone, at least once. 2 of the lights now flicker so badly they are virtually unusable and the remote on one won't work at all. These fans are not cheap! Having spoken to several Beacon Lighting stores, some have said there have been problems with them but they all say they are out of warranty so nothing they can do. I would never buy one again, and because of the general lack of acknowledgement I would not shop at Beacon Lighting again.
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