Blades snapped off.
At first I loved this fan, we purchased 2 of them they looked and worked wonderful.
Yesterday however the fan blades just snapped off and catapulted through the air near missing my husband and myself.
What is more disappointing is beacons response, 'this is a good fan and that the reviews are not the norm' and hasn't happened often'. Really Beacon, that's your response? Terrible, it shouldn't happen once let alone many many reviews I read of happening all the time, is it going to take a serious injury before this fan is recalled? Will never recommend this fan or business to anyone ever again!
Avoid buying - defected product - waste of money - too many problems.
Have 5 fanaways installed in my house, occupied by 2 adults. Product is expensive in comparison to other fans. Have had issues with remotes, receivers, bulbs and all timely after warranty has expired. Casing of light has turned yellow for two, fans or light or both not working on others. Remotes can turn on light/fan in another room. Beacon sent a technician few years back and advised receivers are cheap and won't last and will continue to have problems and guess what he is right. We have resorted to purchasing lamps and given up on th...e fans altogether. Out of hope that Beacon would come good, contacted them again - noting that the product is are well out of warranty. After a lot of to/fro, they offered to provide an electrician to come out however if found to be "serviceable parts" then I would have to pay for the electrician and the parts. Not explained is that this product has many serviceable parts that need constant replacing/fixing. Bulbs blow shortly after replacement, Remote receivers go and you have to purchase a whole new remote, the casing ...well not sure what has to occur to fix the it now being yellow. You continuously spend when you have this product. I have had issues with all 5 of the fanaways - different issues. Really don't waste your money, just get normal fan/lights which have a good track record and will last. Otherwise most likely in a few years time, you will be writing such a review as I am now. My Fanaways are going to the dump as that is all they are good for. Reluctantly I have to purchase new ones.
Purchased in August 2014.
I bought a new tube and it didn't work, . Have to take it back.
Also the shell has turned a yucky yellow colour, it isn't very old and it cost a lot of money.
Will speak to beacon lighting tomorrow. Fan is effective and quiet.
Not Happy at all
I have had these fans for plus or minus 4 years. They stopped working suddenly this past Dec the blades don't open although the fan is running. I called customer service and they offered to send a technician to assess and possibly replace product. Only to be gutted after being told to pretty much put them in the bin as they are a deleted item and go back to the store to buy new ones and get their technician to come and instal them for a fee. The manager could not spare a minute to speak to me. I don't think it's fair treatment at all. I don't think I will recommend these at all. If anyone can assist me what sould i do . I thank you in advance.
Purchased in January 2016.
We have 5 Evo2 Endure fans through our home, all installed by a licensed electrician. How these fans have performed over the last few years has been acceptable, but this opinion has now changed. 2 Days ago one of the fans suddenly had a blade brake off and fly across the room. We are too worried to turn on the other fans, at this very hot part of the year. We went to Beacon Lighting with this and they have tried to get in contact with Fanaway for the last 3 days with no reply to either phone calls or emails. We have had many types of fans ...over the years, some cheap and some expensive, but have never had a safety issue and would expect the same from a very expensive fan such as Fanaway. After reading a number of reviews of the same nature, ie. blades flying off and not getting any help from Beacon lighting (the sole distributer of these fans) we intend to take this further as it seems a safety issue which perhaps needs a recall.
Best fan ever
This is the best fan I have ever owned. Not only does it look great, it is so quiet you only know it's running because of the breeze. I have had it for a couple of years now and never had any problems. I will be buying more of these.
Poorly designed control switches.
Recently purchased 3 x Evora and 2 x Evo2 Endure fan/light units. The control switches are not standardised across the fanaway range, one style has a fixed plate and the other unit has a removable cover plate to aid with painting. Both units have combined light and fan control switches, however with separate light switches already existing in the home, a 'spare' blank cover plate that has a fan control only option should have been a normal part of the installation kit for both unit styles, particularly given the cost of the fan/light units.
Faulty Product - Should be Recalled
Worked ok on the 3 set speeds for about 18 months then only 2, then was not operating at all. Blades would not open at all.
Rang Beacon & was immediately told I needed a new remote control & given an electricians contact details to install same. This advice was immediate - leaving me to assume Beacon staff receive a lot of calls re this faulty product & have a prepared response ready for customers.
Purchased new remote from Beacon Lighting @ $60. & left several messages on electrician's phone - never had any reply from him!!!
As this was in ...
Purchased 2 of these fans from Beacon in Dec 2017 from day one these fans emitted a low level humming sound which I find the frequency so annoying and irritating I stopped using them. Beacon replaced 1 fan however the annoying sound was the same. The installer informed me this type of noise is normal.
Beacon has conveyed to me the fans are working as they should be and this is not a warranty issue so i guess I'm stuck with a them.
My advice if considering this type of fan and if the noise level is important to you find a friend or neighbour ...
We purchased 2 of these fans for our living, they worked well in the store. One fan stopped working completely within the warranty period and was replaced. The other fan had also slowed considerably but the electrician who installed the replacement fan stated that "she,ll be right mate" Well she is not right, and now that the warranty has expired we are left with another faulty product not working now out of warranty. Very angry that my trusted Beacon store recommends this faulty product and would like to see it recalled.
very happy with them
Bought the flouro model in our old house. We couldn’t have a normal fan in the kitchen because it was too big. Bought another one for the family room & they were both used constantly for 2 1/2 yrs before we moved out. Bought 3 for the new house (LED this time), only one is on remote but again very happy. One on remote has a slight hum but nothing that bad. We love them & much more stylish than normal clunky fans.
The no breeze fan
We installed five of these expensive fans in our home and have regretted it ever since. We have found that they give off very little breeze even at full speed. The light covers have all turned yellow over the past four years. The retractable blades are very hard to clean also. Would not recommend these at all.
Worst fan every after 12 months only worked on the medium setting
24 months only the light works
Spoken to beacon lighting to be told they are not aware of any issues with that product
So obvious their is due to the amount of complaints I see on here
Puts myself and family and friends off beacon lighting and any fan away
Having MS I need to stay cool
We've had nothing but trouble..
We installed 6 of these fan/lights. After a year or 2 all but 2 have broken or stopped working. One had a blade break off and damage a wall in my son's room while he was asleep. We heard a loud noise and came in to find the fan making an awful noise and then later found the blade. He sleeps on a bunk so was very lucky not to get hit. The other 3, the fans just don't work anymore. You can hear it whirring but nothing happens. Obviously out of warranty now. Very disappointed.
Have read many of the comments after trying to find a solution to an ever increasing noise coming from our EVO Fanaway fan. Also has yellowing on the underside. Main issue is the noise. Light and fan look great, but we simply can not use the fan anymore as it is so noisy, even on low speed. After reading the many comments similar to the problems we are experiencing, there is obviously a design fault.
Quality & support doesn't match the price :(
We've bought 3 of these fans over the years.
The blades are very quiet on low, but the remote speed controller makes the motor buzz intermittently when not on full speed - it is very annoying in the bedroom.
When they stop, the blades make a loud clanging as they retract and wake you up - especially when they are fitted with the auto remote control.
The most recent ones we have are the LED lights - which are good until the driver fails and they go on and off at random.
Ordered a new driver from Beacon several weeks ago and still no sign of it - they 'just don't know what happened to it'.
Not sure when we purchased our Fanaway fans but will be contacting Beacon to check. Both fans in our lounge and bedroom are great and have received numerous positive comments. One thing though, our lounge room light will not switch on using the remote. When we press the button on the remote the light flickers momentarily and stays off. The fan still works using the remote. If the fan is running and we attempt to turn on the light, same flickering occurs but the unit makes a continuous noise. Any ideas?
We installed this fan in January 2015 and always had a problem with low speed. It now makes a grinding noise especially on second speed, like a bearing is worn or something
We have 3 other regular fans we have had for over 20 years, and have never had any issues
Unfortunately we can't locate receipt
I can not recommend this product.
December 31st 2017 Update: What a piece of junk!
Very Dangerous Item
We bought 5 fanaway fans for our home. Initially they worked however after the warranty two separate fans dislodged a fan blade. They propelled across the room one nearly hit a visitor and one did hit our TV. It was so lucky that no one was seriously injured.
I have contacted fanaway and beacon where I bought them as yet no response from them. It needs a recall for this product.
Wish I'd read these reviews before buying....
Several problems following installation - Fan blades do not extend fully, meaning there is virtually no wind generated on the fastest setting and none at all on the other settings. For some reason the light bulbs do not work when all three are installed. There is a ticking noise when fan is in use. Low setting on remote is High and vice versa. When switched on at the wall the fan comes on, so have to use the remote to switch back to light only - on all my other fans this is the opposite which makes far more sense. Electrician said he'd nev...er seen anything so odd in his life. I am MUCH happier with the $70 fans installed in my other rooms because they work. This product is overly complicated and although it is a nice idea, it does not work. Now I have to go through the hassle of asking Beacon Lighting for a replacement which requires someone to come round and check out my electrician's work. Hopefully Beacon Lighting will give us something completely different.
Questions & Answers
We have just installed 2 Fanaway Evoraretracting blade ceiling fans in bedrooms. Is there anyway of lowering the intensity of the low speed on the fans as we find the airflow too strong when we’re in bed ?
Hi, I would like to know where to buy the spare blades, Fanaway 210931 EVO2 endure ,
I broke them
Hi can you get replacement shades for a fan away?
Yes, you can get replacement shades through your closest Beacon Lighting store, you will need to advise them of the model you have, ie. what wattage tube and what colour fan you have so that they can get the correct one in for you, Debbie Beacon Lighting Customer Service
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