Fantastic Furniture Serenity

Overpriced and too heavy to turn over for summer and winter sides. Bought a Memory foam overlay – This mattress sagged even when I rotated for each season as recommended. I bought this on advice from the saleslady. I will never buy again until I do further research on the internet. Show details

Worst Mattress & Worst Customer Service – I purchased this mattress solely for the fact that it came with the warranty & we were assured at the time of purchasing that the warranty was for refund, not a store credit nor replacement. I saved up for a year for this and purchased late 2018 - noticed sagging after the first month. I contacted Fantastic Furniture about this when it happened… Read more

& I was advised that this was normal and to just rotate it.

Now, I have spent more in Chiro visits than what the mattress is worth. The neck & back pain both myself & my partner have dealt with due to this mattress is severe. FF just advised me that they will not be giving me a refund, only thing available is a store credit and I do not want to purchase another FF mattress after this.

So so so disappointed & I will be contacting the Ombudsman regarding ACCC law and regulations.

Wasted money – Mattress is poor quality - sags badly after a short time. Kept turning but it kept sagging. Purchased what I could afford but paid dearly in sleepless nights. Company replaced the first one when sent pics of sagging but would not replace the second on when it did the same. Show details

Going to ombudsmen – This mattress is terrible it sags and fantastic bathurst is no help I'm a sole parent used my tax refund to buy worst mattress ever my back aches and I'm a front line work anaesthetic nurse need my rest and i wake as though I've had none. Will be taking this to the ombudsmen for a refund $800 and the mattress is only 9 months old. Not happy. Show details

Horrible mattress!!!! – Bought in May 2018 its now Dec 2019 and Im extremely disappointed. Its sags everywhere, I wake up in agony every morning. Tried rotating with no change. fantastic Furniture no longer sell this brand which is good for future customers. Show details

Replacement from previous faulty mattress – Fantastic furniture replaced a Reflection branded mattress with this serenity mattress after it was faulty. It’s even worse than the reflection mattress. Wake up in agony every morning and have to use pain relief every day just to be able to walk! So disappointed, they are so expensive for the poor quality! I hope I can get a response and a solution as I cannot afford to spend more $$$ on another replacement! Show details

Terrible product and service – This is the hardest, most uncomfortable mattress. Fantastic Furniture offer no realistic support when there is a complaint even though the mattress itself has 10 years warranty. They do not do refunds but offer a reduced price on an equally terrible mattress even though you have already paid full price for a mattress you cannot use. The offer of… Read more

a replacement is not a solution for this problem - terrible product. No product or brand confidence. Terrible service, no responsibility taken.

Mattress replaced and no better then the last one – Id say 0 stars if i could. Again the same mattress is replaced and getting back pain, hip and leg pain which i never had on my old mattress before this brand the quality of sleep is very poor. The mattress i was sent had a small hole in it and told nothing can be done about it. I'm very disappointed in this product and will never buy from your… Read more

shop again. I always loved fantastic furniture till i brought what was ment to be the best mattress on the market. Its like the mattress from hell.

The most terrible mattress I could have brought – Brought my mattress in sept 2018,I thought buying one of the most expensive queen mattress the serenity plush it would be great for my back and my legs but seems not the case, since buying this mattress it has been worse then my old mattress. The mattress has no support and sags on the sides of the mattress so you feel like you are going to fall… Read more

out. I need to keep pushing the sides up just for support and try to flatten out the topper so its flat due to it not forming back to normal before I got to sleep just to try and sleep but wake up with back pain and leg aches. I have turned the mattress around and finding both side doing the same thing. Followed instructions yet still doesnt make a difference.

Absolute Rubbish ! – This is the worst mattress I have ever slept on . Purchased in August 2018 and haven’t had one good night since . The top layer has separated in parts like a big bubble on the surface . The sides collapse if you lay anywhere near the edge you roll off . There is ZERO support and it has sunk spots . Stitching is also falling apart along the seams… Read more

of the edge. Back problems , neck problems !Its absolute rubbish! I have requested a refund regardless of the no return policy and will take it further if I have too . I can’t afford to pay $1200 on a bed you can’t sleep on !!!! Ang try that you sell this product!!

Serenity Medium - sagging ++ after only 2 weeks – I purchased the Serenity Medium from Fantastic Furniture on 21/9/18. I loved the thickness and the 20 year warranty. Today is 4/10/18 and I cannot take sleeping on this mattress any longer. It has not even been 2 weeks and sags significantly where I sleep. It’s a hole you can’t roll out of. My back, neck and hips are aching. From reading other… Read more

reviews I notice this is a common issue. I wish I had noticed those reviews before. I hate to leave a negative review but others should be very wary about purchasing this mattress.

Serenity Firm Mattress[ double bed] – We were in search of a new mattress, we did check out Captain Snooze but felt very uncomfortable with pushy staff. We went across to fantastic furniture after I had looked on the web site. we both didn't want the pillow top just a straight out mattress. my husband noticed the serenity which come with a 20yr warranty. so after laying down we both… Read more ·  2

agreed that this was the one. when you sat on the side of the mattress it didn't sink down like some of the other mattresses did & it was a bit higher than the others. Now 2 weeks later we are still very happy with it.& thought the price was reasonable as well. Now 7 months later we are still very pleased with our choice of the Serenity Mattress.

Worst mattress ever purchased!! Please do not waste your money! – I love Fantastic Furniture and their products as it provides good quality products at a affordable price, my whole house is pretty much a walk in display home of their products. However, the Serenity Queen Mattress Plush has been the absolutely worst purchase we have ever made HANDS DOWN!! We purchased the mattress on the 13th August 2018, picked… Read more

it up from their warehouse on the 18th August and upon the 1st night of sleeping on it both my husband and I noticed that we kept sinking into the middle and each time we would re-adjust our positions back to the sides of the bed we always ended up back to the middle so the dip was noticeable on the VERY FIRST NIGHT of sleeping on it. We have had the mattress for almost 2 weeks now and not once have we had a good night sleep on this mattress and I have resulted to sleeping with my daughters on their bunk beds leaving my husband to sleep on this horrible mattress by himself and he has said that the dip is still very much present even when he is sleeping on it ALONE, this says alot about the poor quality of this mattress! I have yet to contact the store as I have read on their website that their are no refunds on mattresses which I find extremely disappointing as it is less than 2 weeks old and you can already tell how poor of a mattress this is!

Worst Mattress Causes Back Pain – The Serinity King Mattress Medium has been the worst Mattress we have ever purchased. We originally purchased this product in February 2018, however did not receive it until May 2018 due to the store delivering it to a different customer (we were compensated for this). First week after receiving it, we noticed both sides were sagging which… Read more

continued to get worse over the coming weeks. After experiencing a considerable amount of back pain, loss of sleep due to the discomfort of the mattress and chiropractic and physiotherapy appointments we contacted Fantastic Furniture to advise to which they asked us to send through some photos showing the sag of the mattress. We did this on 18/08/2018 with no response received to date. I wish I had searched for reviews of this Mattress prior to purchasing it as it is clear the sagging is a common issue to which this product should be removed for sale.

Wake up like a zombie and spending money on chiro – I have purchased the Serenity Mattress King Plush about a year ago. I knew after the first night it was a very poor mattress but since Fantastic Furniture has this no exchange/no refund policy on mattresses therefore I tried to convince myself that I would get used to sleeping on it. As time went by the mattress got worse and worse. Despite… Read more

being only myself sleeping on the mattress (and I weigh only 75kg) it kept sagging more and more with time. I tried to flip it and sleep on every side of it, to no avail. My back is absolutely destroyed, I wake up like a zombie every day with a horrible pain in my back and neck. I purchased this mattress with 20 years of warranty, and paid $1,170 for it ! Money does not grow on trees, I work hard to earn it and even harder to save it. I bought the most expensive mattress Fantastic Furniture was offering because as the shop assistants said "we spend about a third of our day sleeping, we spend so much money on useless things, when it comes to a mattress it is an investment on health to get a good mattress". Not only it was the worst investment ever, I am now also having to see a chiropractor. So incredibly disappointed and frustrated.

Mattress sags badly after 4 months of sleeping on it – This is the worst mattress I have ever slept on, I have only had it a few months and it is sagging in the middle, I wake up every morning now with lower back pain, I contacted Fantastic furniture in Cairns and was told to use a broom handle across the bed and take photos to send to customer care. Reading the reviews on this mattress it looks like… Read more

people have a lot of issues with this mattress and also the warranty process. I will be taking this further as I dont know why they continue to sell a mattress that is obviously of poor quality, my 15 year old mattress is more comfortable and I am now sleeping on the lounge. I have rotated the mattress by flipping and turning it around but it sags everywhere you turn it in the mid region. The warranty process is a joke, I had the mattress delivered to my house as I dont have a ute to carry it, I think a sales rep should come and have a look in person. Could fantastic furniture respond to this review please so it can be seen publicly? If I have no joy in a very timely manner I will take it to the ombudsman and office of fair trading as there is substantial evidence of this mattress being of poor quality with all of the reviews

I am not sleeping !!!

This is one of the worst mattresses i slept. Please dont buy this and spoil your health – This is one of the worst mattress i slept. Please don't buy this and spoil your health. All weights are going on the neck and i had severe neck pain. Only 1 week old, and i am sleeping on floor. Terrible. Waste for hard earned money.  Show details

King Size Disappointment – After purchasing the Serenity King Size Plush mattress only 10 months ago it began to sag terribly on both sides with a very noticeable ridge line in the middle after the first 4 months. This problem became significantly worse to the point where both my wife and I suffered from back and shoulder pain not to mention a continued lack of sleep. After… Read more

contacting Fantastic Furniture I was asked to take photographs of the sagging using a broom handle across the centre and a ruler to show how deep the impression was. In the manufacturers warranty document the wording states that an impression of no less than 32mm will be considered for a warranty claim. This I believe was shown clearly in the photographs I supplied. The response from them (FF) was that the manufacturers had rejected any possibility of our mattress being considered for a warranty / replacement as the sagging was not severe enough. I am extremely disappointed with this result as the mattress has a 20 year warranty and is barely a year old. I would not recommend this mattress to anyone and believe it is a major waste of money.

Serenity matress mediun causing backaches – I have been using it since past one month, now experiencing acute lower back ache, I am sleeping on the floor to relieve me back.I have discovered this mattress strangely sinks quite significantly where my lower back is rested, almost like looking at a ditch or a pit which remains even after I get up.I am wandering if my money is wasted or is… Read more

there anything that could be done??

The reason I went for medium is due to my fragile back and my preference for mattress to support my back. This is like sleeping on a worn out 50 year old mattress.

Horrible mattress – Serenity Mattress Queen Plush - sags terribly leaving both my husband and I with lower back problems after only 6 months of sleeping on it! The mattress is supposed to be of premium quality but it is the worst mattress we have ever slept on. I wouldn't even use it as a spare. We purchased this mattress from Fantastic Furniture, Burleigh on the… Read more

Gold Coast and I have sent an email hoping to receive a replacement of a different mattress as this mattress has a 20 year warranty which simply isn't true.

Horrible – Bought this serenity mattress from fantastic this is day nine, I can't sleep on this anymore toooo soft, you just sink into the foam, like in a sunken hole, never had back problems Now I do. Partner disturbance +++ Your better off sleeping on the floor.  Show details

Do not waste your money! – I purchased this mattress only two months ago and already it has a LARGE DIP in the middle and already SAGGED! I am not a heavy person only weighing approx 75kg, in my 30's with no back trouble. It is EXTREMELY uncomfortable and I absolutely REGRET purchasing this mattress as it is already starting to give me BACK PAINS when I wake up in the… Read more

morning. I contacted my local Fantastic Furniture store where I purchased this from and they asked me to take photo's with a broom stick across the sagging / large dip in the middle of the bed last week which they have on sent to the factory, I am still waiting for a reply so I sent them an email today following up. I understand their policy is no refund or exchange on mattresses and they will only repair or replace it but I just don't think that is good enough when you spend $1,150 on a 'premium' mattress from them. I just wish I purchased a mattress from a reputable brand now as most well known brands offer a trial period and will fully refund you if you don't find the mattress comfortable. I have been sleeping on my 10+ year old Sealy mattress for the last week which is still very comfortable and not sagged at all in the middle while I try and get this sorted. I will keep you all posted on the outcome!!

Serenity medium king mattress fantastic – 2020. Editing my review on my serenity medium king mattress From fantastic furniture. Had the mattress for 3 years now and it’s happened again. The bed has sagged on both sides leaving a full 4cm dip and the mattress seams around the edges have started to rip exposing all the stuffing. Contacted seller and now they are putting me through another… Read more

claim process which has not been completed as I have received 3 different messages from the store asking for complete nonsense, asking for the photos to have no bedding on the mattress, and yet no photo has any bedding on, and the emails get more stupid requests. After spending an extra $300 for this mattress I expected it to last longer than 3 yrs. The warranty is for 10 years. So due to going through this a second time I have finally understood you get what you pay for and I will never buy another mattress from there again. I have left my first review of the mattress as we were very happy for the first 2 years but then this all started to happen.

2017. Had mattress a month. Absolutely fabulous. Comfortable. Great for the aching joints and back. High quality for medium price. Hardly any movement from partner. A little bit heavy but that is to expected being a king mattress. Highly recommend.