Faulls

This is my second purchase from Faulls Online and I got the same excellent experience as before. Great product, outstanding service and good tracking. Can't say more than that. Thanks Faulls. Show details

Outstanding Service – I have had two separate purchases from Faulls, one being boots, the next being sandals. Both orders were extremely efficient with speedy deliveries. I did have an issue with the sandals however that problem was dealt with swiftly & l couldn't have been more delighted with the outcome. The way Sharee communicated with me, while her team helped… Read more

solve my problem is the best service anyone could ask for. I have shopped in the Faulls Ballarat store on occasions & from my experience with in store purchases & on line shopping, both are excellent ways to buy shoes from great staff.

Perfect Customer Service – Purchased 2 pairs of "Polly" style shoes and the sizing was too big, due to being unwell for 2 weeks could not return until Friday 17th September and today Monday 20th Received a full refund, very quick and very much appreciated thanks Faulls Shoes Ballarat. Show details

Excellent online service. Could not recommend higher – After purchasing a pair of Django & Juliette shoes during a visit to Melbourne recently, I wanted to get another pair in a different colour. After googling the brand, Faulls Shoes came up as having pretty much the only pair in my size in existence! I was a bit reluctant purchasing from somewhere I'd never heard of or dealt with before, but my… Read more

desire for the shoes won over and I went ahead. I ordered the shoes on a Monday night and I received them back home in NSW by the Thursday afternoon. Not bad service at all. Shoes were perfect, packaged up nicely. My only sore point was that Faulls use Sendle Couriers for delivery (free post for me) but they delivered the shoes to the wrong address having copied the address supplied by Faulls incorrectly. I realised looking at the tracking information from Sendle that there was a mistake so I went to the address they were delivered to and retrieved them. I suggest maybe Faulls look at using a different carrier as Sendles reviews online are very poor. All in all I couldn't fault Faulls and if I need another pair of anything I'll definitely look to them.

Fantastic customer service – Fantastic customer service from the hobart store assistant today, I wish I had taken notice of her name. Store stock was very minimal compared to their online store which was disappointing Show details

Fast and helpful online service, speedy delivery, quality product – Ordered a pair of Planet Shoes boots on Tuesday, after phoning one of Faull's stores for shoe size advice. Boots delivered that Friday. Very happy with speedy delivery, in good condition, and great and helpful service. Boots fit perfectly, happy with purchase.

Worst customer service – I have visited this store many times over the past 8 years, though not regularly, and the attitude of the staff never changes. They never make shopping there pleasant. In fact, I have tried on many pairs of shoes and never bought any because of the rudeness and unpleasant, unsmiling sales assistants. A very negative experience.