Love this sellerPlants arrived happy and healthy and very well packaged thankyou ❤️
Very happySuper impressed, for the price I thought I would only be getting seeds only to have established little plants arrive and very well packed BTW... extremely happy. I will definitely order from Fernview again. Show reply
Customer service failureI orded 100 lavander plants of fernview plus 25 Box plants. There was a delay in recieving them so I tried to contact Fernview. After multiple attempts I finally got hold of a person who told me that they only transport once a week. When the plants arrived which was 3 days after the dispatch date I unpacked the box to find all of the plants were bone dry and wilted. The Box were ok but still dry. I told our gardener to get them in the ground straight away after giving them a bit of water. of course 95% of them died. When I relayed this to Fernv... Read moreiew the response was that I had over watered them and that it was my problem. But they were planted on a hill with no drainage issues. I sent them a further email that they haven't even bothered to reply to. Very poor. The only mistke I made was not taking photos before planting.
Great quality, affordable plantsI ordered around 100 hedges. They came in very secure packaging, plenty of moisture in soil, great quality plant with good root system! Very affordable way to plant hedges! Very reasonable postage costs too. Thank you! Show reply
PLANTS NOT SENTNo response to emails, phone calls, or facebook, their site states waiting on e-lable or on hold, after you open a case with your bank they send your items . See attachments purchased 13/6/23 still on hold 27/6/23.
Total PerfectionMy plant order of 26 tubestock arrived today. Very nicely grown healthy plants which are ready to be planted out so they can get going ! The plants were very neatly and snugly packed with not even a speck of loose potting mix, and all in excellent condition. Many thanks for excellent plants and attention to detail. Doug.
Perfect plantsI received immediate replacement for plants that arrived in an unsatisfactory state. The new ones were perfect. This is much appreciated!
Usually good but this time………,,,Ordered 25 mini white agapanthus and when they arrived I had a good size box but when opened there was a small parcel of newspaper in onside corner
Other bits of carbonate were in there as packing g!
When I oiened it all I was expecting that these plants would be in tubes?
But they were basically bard rioted aggies
So. Bit disappointed with that and how small the plants are
Also only ended up with 23 not 25!!!
As I said usually our orders were great
Very bad customer serviceI ordered plants worth $65 and paid additional $25 for shipping. I got an email saying that $5 has been refunded but when I asked them about the details I dint get a respond. I called them three times on different days asking if my order has been shipped, if not whether I could add a few more plants. The lady took my name and phone number but no one called. I tried this 3 times.
When the plants arrived few of them looked really bad. I repotted them but unfortunately 7 of them died the next day. Again I emailed them with all the pictures but di... Read mored not get any response. I even messaged them on facebook. I could see that the messages were seen but nobody cared to respond. The other plants have survived and are looking good. Thats the only plus point I got from this. They have a terrible customer service and if your plants die dont even bother to contact them.
Fantastic quality plantsPurchased agapanthus… arrived in great condition , very healthy plants. Look forward to ordering more plants based on the size and condition of my plants that were delivered . Can’t wait to get more stock delivered
Perfectly packaged PlantsI ordered a bulk order of Korean Box and a couple of other plants and I was so impressed with the beautiful packaging to keep them happy on their travels across the country. All plants were healthy and a good size for tubestock and are doing well in my garden. Thank you! The price was good too. I have ordered many other online plants in the last few months and Fernview was definitely the best. Show reply
Five Stars for Fernview NurseriesFirst rate service, more than five stars if I could! I ordered lonicera nitida tubestock to start a small hedge, plus some lavender because who doesn't love lavender, and I couldn't be more impressed and pleased with what I received. I didn't really know what to expect having never bought plants online before, but I was incredibly impressed at how well they were packaged. They were nested very securely in a moulded cardboard tray with polystyrene collars to hold in the soil - which also meant such little pots arrived still moist. I thought ever... Read morey plant a generous size for tube stock, with very healthy growth and roots and not a single one was damaged. I found the communication really good, with several very prompt and clear email confirmations. I think it's really tough on small businesses trying to get online orders to people at the moment with delays and lockdown everywhere, they really have no control once the goods leave their premises - and how much more difficult with plants! - but my package arrived only two days after it was processed and posted. Thank you Aust Post. I'm amazed although I'm sure the little plants would have lasted even a few more days with no distress. I will most definitely buy from Fernview again, thank you so much staff!
Amazing Service and well packed plantsOnly ordered 100 plants 3 days ago. They arrived today! I’m in Sydney and Fernvuew are in Victoria. Plants arrived really well packed and look very healthy. Price of plants was really good too
Will be ordering again. Thank you!
Poor communicationHave to say that I have had an extremely disappointing experience after purchasing from Fernview Nurseries.
I purchased 25 lavender plants back on 09/02, but did not receive any sort of confirmation email or communication to let me know that my order had been received. I got in touch via email but didn't hear anything back - I had to phone up the company to confirm that my order had been processed. I would have been fine with the experience if it had ended here, as it was during COVID lockdowns and I understood that they were had a restricted ... Read moreoperating capacity, however, 10 of my 25 lavender plants died within the first two days. I got in touch once again and was told replacements would be sent (05/03). I had to follow up three more times (23/03, 12/04, 10/05) and still have not received any replacements, and only received one response back on 24/03. I purchased these plants as tubestock to grow them out for a lavender hedge. I am now out 2 1/2 months of growth that I would've had on these plants, and only have enough to complete half the hedge/will have a very spotty hedge. To say I am disappointed is an understatement.
Extremely impressedMy plants were dispatched promptly and delivered by Australia Post on the fourth day after I ordered. They are larger than expected, well packed and very healthy so I am delighted.
Questions & Answers
Hello i am using this avenue to ask if you are having technical issues with the website as i have been trying to order plants from Fernview for several days. When i am lucky enough to connect the site is only available for a few minutes before i loose connection and message reads 'refused to connect.' Before i lost connection today i tried to login and message said my email or password was incorrect although it has been saved. Advice please kind regards elly
Hi, We are currently having issues with our site as it is older and outdated, we are due to launch the new website very soon. Can you please give us a call on Monday morning and we will get your plants out for you.
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