Fernview Nurseries

First time ordering - 20 tube stock plants - ordered Friday they shipped Monday - received Wednesday - Vic to Sydney - just damp but happy little plants - longer timeframes and they could have been a little stressed particularly on hot summer days. Overall - thank you very happy

Extremely Happy ! Plants arrived quickly, perfectly packaged all very healthy. No damage to carton. Very Happy with service. Would absolutely recommend to anyone.

Plants arrived in Melbourne promptly , well hydrated, with good root balls but looking a little hungry. That was easily fixed. 67 plants and no failures. Pretty happy about that.

Long time customer very disappointed in the service I have received. Ordered plants late last year and they were so dry some had come out of their pots and dead. The other plants I repotted straight away. I let Fernview know and sent photos and they offered to replace some. At least 4 times I have had to remind them still nothing.

Terrible customer service - dead plants and Fernview appear not to care – I ordered 18 lavender plants on 3 November. Dispatched 18/11. They were dead on arrival after some 3 weeks in the post. I contacted Fernview and sent a photo. Numerous calls later there has still been no resolution. I am always told the person who deals with these issues is not there and will call back but this never happens. This has been going on for a month now and it may be time to take it further.

Excellent customer service for over 20 years – Shopping at Fernview since they first opened. Packed so well, plants are healthy & tough. I usually get them planted straight away water well for a few weeks, as they are mainly Correas they thrive very little water. Tube size is perfect they develop good root system.

Love this seller – Plants arrived happy and healthy and very well packaged thankyou ❤️

Very happy – Super impressed, for the price I thought I would only be getting seeds only to have established little plants arrive and very well packed BTW... extremely happy. I will definitely order from Fernview again. Show reply

Customer service failure – I orded 100 lavander plants of fernview plus 25 Box plants. There was a delay in recieving them so I tried to contact Fernview. After multiple attempts I finally got hold of a person who told me that they only transport once a week. When the plants arrived which was 3 days after the dispatch date I unpacked the box to find all of the plants were… Read more

bone dry and wilted. The Box were ok but still dry. I told our gardener to get them in the ground straight away after giving them a bit of water. of course 95% of them died. When I relayed this to Fernview the response was that I had over watered them and that it was my problem. But they were planted on a hill with no drainage issues. I sent them a further email that they haven't even bothered to reply to. Very poor. The only mistke I made was not taking photos before planting.

Great quality, affordable plants – I ordered around 100 hedges. They came in very secure packaging, plenty of moisture in soil, great quality plant with good root system! Very affordable way to plant hedges! Very reasonable postage costs too. Thank you! Show reply

Total Perfection – My plant order of 26 tubestock arrived today. Very nicely grown healthy plants which are ready to be planted out so they can get going ! The plants were very neatly and snugly packed with not even a speck of loose potting mix, and all in excellent condition. Many thanks for excellent plants and attention to detail. Doug.

Usually good but this time………,,, – Ordered 25 mini white agapanthus and when they arrived I had a good size box but when opened there was a small parcel of newspaper in onside corner Other bits of carbonate were in there as packing g! When I oiened it all I was expecting that these plants would be in tubes? But they were basically bard rioted aggies So. Bit disappointed with that… Read more

and how small the plants are Also only ended up with 23 not 25!!! As I said usually our orders were great

Fantastic quality plants – Purchased agapanthus… arrived in great condition , very healthy plants. Look forward to ordering more plants based on the size and condition of my plants that were delivered . Can’t wait to get more stock delivered

Perfectly packaged Plants – I ordered a bulk order of Korean Box and a couple of other plants and I was so impressed with the beautiful packaging to keep them happy on their travels across the country. All plants were healthy and a good size for tubestock and are doing well in my garden. Thank you! The price was good too. I have ordered many other online plants in the last few months and Fernview was definitely the best. Show details ·  1

Amazing Service and well packed plants – Only ordered 100 plants 3 days ago. They arrived today! I’m in Sydney and Fernvuew are in Victoria. Plants arrived really well packed and look very healthy. Price of plants was really good too Will be ordering again. Thank you!

Poor communication – Have to say that I have had an extremely disappointing experience after purchasing from Fernview Nurseries. I purchased 25 lavender plants back on 09/02, but did not receive any sort of confirmation email or communication to let me know that my order had been received. I got in touch via email but didn't hear anything back - I had to phone up the… Read more

company to confirm that my order had been processed. I would have been fine with the experience if it had ended here, as it was during COVID lockdowns and I understood that they were had a restricted operating capacity, however, 10 of my 25 lavender plants died within the first two days. I got in touch once again and was told replacements would be sent (05/03). I had to follow up three more times (23/03, 12/04, 10/05) and still have not received any replacements, and only received one response back on 24/03.

I purchased these plants as tubestock to grow them out for a lavender hedge. I am now out 2 1/2 months of growth that I would've had on these plants, and only have enough to complete half the hedge/will have a very spotty hedge. To say I am disappointed is an understatement.

Extremely impressed – My plants were dispatched promptly and delivered by Australia Post on the fourth day after I ordered. They are larger than expected, well packed and very healthy so I am delighted.

Plants died replacements never came – I ordered 50 Pittosporum plants last year , they were delayed in delivery due to Lockdowns . I planted on receipt, plants were small but I had hopes for their survival as it was still cool in Perth and we still had rainfall. Unfortunately 44 of the plants died within a few days leaving me with 6. After contacting the nursery and sending requested… Read more

photos etc I had the impression they did not believe me but I did receive a promise of replacement plants by telephone. It's now been several months and I have received no contacts and no replacements , I have given up on this nursery.

Absolutely Fabulous! – Plants arrived within 3 days after their Christmas break holidays. Agapanthus were very healthy and much larger than I expected, great price too. Tracking notifications were emailed at each stage, a must these days for online businesses in my opinion. Very happy customer, thank you!

Very poor communication – I ordered plants - they promise they are shipped every sunday night - but no shipping notification and no updates for weeks. No answer when you call. No responses to various emails. About 3 weeks later i lodge paypal dispute. I then receive cancellation email from Fernview. I order replacement plants from local nursery. A week later i receive a… Read more

shipping notification from fernview and (some?!) plants then arrive!? Rude customer service refuse to accept returns or issue refund.

Great Stuff – Ingenious delivery method. plants arrived in good condition, they are small but good quality and don't take long to catch up. You will save dollars, Happy customer in Brisbane QLD.

Fantastic – I ordered multiple plants and all arrived quickly and in perfect condition. Very impressed with this nursery & have now put in a 2nd order. Very reasonably priced too. Keep up the great work

VERY HAPPY ALL ROUND – Have only recently discovered Fernview Nursery and very impressed. They deliver down into Tasmania at a value for money price, and it arrives quickly on a Thursday following their Monday delivery service. The packaging system is excellent ensuring best quality transit conditions and to date have had zero losses. Plant quality so far is excellent… Read more

with well established roots, stem and foliage, all in advanced growth for tubestock. All very healthy looking. The range of stock is pretty good and hopefully will expand. My experiences with Customer Service have been excellent. My most recent purchase I called them early on Monday morning delivery day to request a change in one plant for both type and number. My amended order arrived on the Thursday exactly as I had wanted. Prices for the tubestock are also really good from my perspective. Can only be a very happy customer to date. They provide a highly useful plant tubestock delivery service for me down here.

Update for December 2021 - 55 tubestock ordered and all arrived safe and well. The postal service is slower in this regulated environment - about 4 days slower for me from Fernview. There is more chance for something to go wrong with the plants with the longer post time. But the packaging is so good that whatever soil spills from a few of the tubes can be put back in with no problem. The key to these tubes is to get them out of the box quickly, place them upright in the sun somehow - I just place lots of them in a large pot - and then give them a very good drink of water. If it is going to take a few days before they are planted place the tubes in sun but not strong afternoon sun. Keep the tubes regularly watered. I ordered 55 Nandina domestica nana and now have 55 plants in the ground. Good sized plants with good established root system. Only a few were a bit smaller than the majority.

Very happy with the Fernview service. I think it is great.

Disappointing prices hikes cheaper to buy where plants can be inspected first – Regular customer. Loved the convenience and price was great to reflect smaller plants. Then the price hikes came without warning. Would of been nice to know prices were going to rise so much cheaper to go to local nursery now for tubestock. Very disappointed I thought the idea was the plants were cheaper as they were smaller and brought sight… Read more

unseen online rather than physically going into a store, which has higher overheads than mass produced tiny plants. Be buying my plants local now because of this. Prices hiked by 50cents per plant in a year. Lost my business.

Quick, well priced and easy, what more could you want – Bought a few times from Fernview Nurseries, they don't have a very large range, and what they do have comes in tube stock so they're pretty small plants. On the first order it took like a week to come out and since there's no correspondence from them i thought my order was lost or something, but when i rang it was on its way. Both of the rosemary… Read more

plants weren't in good shape but they have survived when i re-potted them into larger pots as putting them in the ground i don't believe would have survived. All the other plants doing well. Second order came in 2 days and i was happy to find mostly looking healthy in the package and in good shape, I don't doubt that they will all survive and thrive.

Fantastic – Great quality plants, promptly received and expertly packed. We are a regular on line plant purchaser and can highly recommend this nursery, in our experience, as one of the best. Fantastic prices. Highly Recommended

Poor customer service – We have ordered from Fernview several times and never had a problem before. In November we ordered some more tube stock. When the order arrived, they had sent the wrong plants, some of them were damaged and had to be thrown away, and we were overcharged (they were advertising 5% off store wide but the discount was not applied at the online… Read more

checkout). We took photos of the damaged plants and emailed them. We just wanted replacements and the correct plants. We heard nothing back. We have emailed 6 times but no response. We then posted a testimonial on their website saying that which they just took down.

Fernview Nurseries are perfect if they have the stock – I purchased a large quantity of stock tube plants from Fernview.com.au. I received my order promptly and only had one plant die on me. However, part of my order was not in stock, 25 Lavender plants. I was advised that it would be on back order and delivered during September 2017. I have telephoned the company three times having waited patiently… Read more

for over two months. To date now December, I am having trouble getting a refund for goods I never received. I have telephoned the company four times, they promise to ring me back, but never do. They always say it has to go to management level, management are on holiday, or the lady in accounts is not in. I would only recommend this company if you check that stock is actually available prior to placing the order. As the prices are very cheap for stock tube, and I can tell you the 50 or so plants I did receive are all growing well despite one loss.