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Fernview Nurseries
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Very bad customer service
I ordered plants worth $65 and paid additional $25 for shipping. I got an email saying that $5 has been refunded but when I asked them about the details I dint get a respond. I called them three times on different days asking if my order has been shipped, if not whether I could add a few more plants. The lady took my name and phone number but no one called. I tried this 3 times.
When the plants arrived few of them looked really bad. I repotted them but unfortunately 7 of them died the next day. Again I emailed them with all the pictures but di...
I dint say couple. I said 7 and even send you the photos. If the plants died the next day its not because of the potting mix. I did that inorder to save them but unfortunately it died. I did call you ...
Read morebefore they were dispatched 3 times but no one called me back. So how do you expect me to call again? I emailed and messaged on facebook and dint get a response. Even now the problem is not addressed but instead putting the blame on your customer.Again the price of your products and the health of other plants are good but you need to address the ones that died. I saw on your website that if anything happens within a specific timeframe then they will be replaced but instead I got bad service.
Fantastic quality plants
Purchased agapanthus… arrived in great condition , very healthy plants. Look forward to ordering more plants based on the size and condition of my plants that were delivered . Can’t wait to get more stock delivered
- 8 reviews
- 3 likes
Perfectly packaged Plants
I ordered a bulk order of Korean Box and a couple of other plants and I was so impressed with the beautiful packaging to keep them happy on their travels across the country. All plants were healthy and a good size for tubestock and are doing well in my garden. Thank you! The price was good too. I have ordered many other online plants in the last few months and Fernview was definitely the best.
Thank you for your review, always great to hear from happy customers.
Five Stars for Fernview Nurseries
First rate service, more than five stars if I could! I ordered lonicera nitida tubestock to start a small hedge, plus some lavender because who doesn't love lavender, and I couldn't be more impressed and pleased with what I received. I didn't really know what to expect having never bought plants online before, but I was incredibly impressed at how well they were packaged. They were nested very securely in a moulded cardboard tray with polystyrene collars to hold in the soil - which also meant such little pots arrived still moist. I thought ever...
Read morey plant a generous size for tube stock, with very healthy growth and roots and not a single one was damaged. I found the communication really good, with several very prompt and clear email confirmations. I think it's really tough on small businesses trying to get online orders to people at the moment with delays and lockdown everywhere, they really have no control once the goods leave their premises - and how much more difficult with plants! - but my package arrived only two days after it was processed and posted. Thank you Aust Post. I'm amazed although I'm sure the little plants would have lasted even a few more days with no distress. I will most definitely buy from Fernview again, thank you so much staff!Find out how Fernview Nurseries compares to other Gardening & Landscaping
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Amazing Service and well packed plants
Only ordered 100 plants 3 days ago. They arrived today! I’m in Sydney and Fernvuew are in Victoria. Plants arrived really well packed and look very healthy. Price of plants was really good too
Will be ordering again. Thank you!
Poor communication
Have to say that I have had an extremely disappointing experience after purchasing from Fernview Nurseries.
I purchased 25 lavender plants back on 09/02, but did not receive any sort of confirmation email or communication to let me know that my order had been received. I got in touch via email but didn't hear anything back - I had to phone up the company to confirm that my order had been processed. I would have been fine with the experience if it had ended here, as it was during COVID lockdowns and I understood that they were had a restricted ...
Read moreoperating capacity, however, 10 of my 25 lavender plants died within the first two days. I got in touch once again and was told replacements would be sent (05/03). I had to follow up three more times (23/03, 12/04, 10/05) and still have not received any replacements, and only received one response back on 24/03. I purchased these plants as tubestock to grow them out for a lavender hedge. I am now out 2 1/2 months of growth that I would've had on these plants, and only have enough to complete half the hedge/will have a very spotty hedge. To say I am disappointed is an understatement.Hi Anita, we apologise for the oversight and I am sure it was expressed to you that we had been having a number of issues with our website sending confirmation orders when payment was made via Paypal ...
Read moreand also issue with emails due to our out dated website. This is now being rectified as we are launching a new website next week. We will replace your whole order next week. I will forward you a tracking number once it is on the truck,Thanks for your response and for following up on my order. I received the lavender plants today and was very impressed (as I was last time) with how well packed the plants were.
- 7 reviews
- 2 likes
Extremely impressed.
My plants were dispatched promptly and delivered by Australia Post on the fourth day after I ordered. They are larger than expected, well packed and very healthy so I am delighted.
Plants died replacements never came
I ordered 50 Pittosporum plants last year , they were delayed in delivery due to Lockdowns . I planted on receipt, plants were small but I had hopes for their survival as it was still cool in Perth and we still had rainfall. Unfortunately 44 of the plants died within a few days leaving me with 6. After contacting the nursery and sending requested photos etc I had the impression they did not believe me but I did receive a promise of replacement plants by telephone.
It's now been several months and I have received no contacts and no replacements , I have given up on this nursery.
Hi Bob,
When did you last contact us as we have replaced thousands of plants during this time due to postage delays and I apologise if yours were not sent. We are doing a WA dispatch this Friday and h...
Obviously Bob is not my name , I never use my name on forums for obvious reasons.
I contacted you on Fri 16/10/2020 with photographs and on a subsequent phone call I was told the plants would be replaced .
Absolutely Fabulous!
Plants arrived within 3 days after their Christmas break holidays. Agapanthus were very healthy and much larger than I expected, great price too.
Tracking notifications were emailed at each stage, a must these days for online businesses in my opinion.
Very happy customer, thank you!
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Very poor communication
I ordered plants - they promise they are shipped every sunday night - but no shipping notification and no updates for weeks. No answer when you call. No responses to various emails. About 3 weeks later i lodge paypal dispute. I then receive cancellation email from Fernview. I order replacement plants from local nursery. A week later i receive a shipping notification from fernview and (some?!) plants then arrive!? Rude customer service refuse to accept returns or issue refund.
Due to extreme restrictions in Victoria and delays in Australia Post you were notified of the delay in dispatch and you were given a date they would be sent. They had been sent when you put a claim in...
Read more on Paypal which automatically cancels your order in the system. Due to us actually communicating with you with the dispatch date the then you placing the claim with Paypal we cannot accept a return when the plants are returned dead. I have issued a refund that we believe appropriate. Most customers have been extremely compassionate during covid!I was notified of the delay via a generic 'mail to all' customers. That update informed me that there were delays and promised that i would receive a call advising of the date of delivery (it also pro...
Read moremised it was only a small delay - it wasn't)- that call never ever happened despite me taking numerous steps to try and contact you. The issuing of a partial refund after this review is appreciated but ultimately the fact that the refund was accompanied by a threatening note requesting that this review be removed or that the 'truth' would be revealed reflects poorly on the business and staff. other points:to all future customers..
This customer from Queensland unfortunately hit us at the worst time of the Victorian lockdown (longest in the world!) not only were we restricted by staff and hours we were ...
- 3 reviews
- 2 likes
No communication
There has been no receipt, order confirmation or any communication from the seller of any kind. I have tried making contact via their enquires email and contact number on the website i made the order from but phone rings out and no reply from the email. I went onto their facebook page but this has had no activity for the last 6 months. I dont think they exist anymore but have failed to deactivate their website.
WE are very much in business.... unfortunately you haven't added your name so I cannot assist with the order.
Also have you received your plants?
During restrictions we were very much understaffed and...
- 2 reviews
- 1 like
25 out 45 dead plants on arrival
UPDATE 14.10.2020
Contact was made from Fernview Nurseries and the issue is being rectified.
Ordered 45 rosemary plants on 09.09.2020 finally received plants on 01.10.2020. Tried to call 22.09.2020 to see where plants were... no answer, sent an email... no reply. Called again once the plants had arrived... no answer, sent an email... still waiting for a reply.
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Great Stuff
Ingenious delivery method. plants arrived in good condition, they are small but good quality and don't take long to catch up. You will save dollars, Happy customer in Brisbane QLD.
- Verified
Fantastic
I ordered multiple plants and all arrived quickly and in perfect condition. Very impressed with this nursery & have now put in a 2nd order. Very reasonably priced too. Keep up the great work
- 15 reviews
- 28 likes
VERY HAPPY ALL ROUND
Have only recently discovered Fernview Nursery and very impressed. They deliver down into Tasmania at a value for money price, and it arrives quickly on a Thursday following their Monday delivery service. The packaging system is excellent ensuring best quality transit conditions and to date have had zero losses. Plant quality so far is excellent with well established roots, stem and foliage, all in advanced growth for tubestock. All very healthy looking. The range of stock is pretty good and hopefully will expand. My experiences with Customer...
Read more Service have been excellent. My most recent purchase I called them early on Monday morning delivery day to request a change in one plant for both type and number. My amended order arrived on the Thursday exactly as I had wanted. Prices for the tubestock are also really good from my perspective. Can only be a very happy customer to date. They provide a highly useful plant tubestock delivery service for me down here. Update for December 2021 - 55 tubestock ordered and all arrived safe and well. The postal service is slower in this regulated environment - about 4 days slower for me from Fernview. There is more chance for something to go wrong with the plants with the longer post time. But the packaging is so good that whatever soil spills from a few of the tubes can be put back in with no problem. The key to these tubes is to get them out of the box quickly, place them upright in the sun somehow - I just place lots of them in a large pot - and then give them a very good drink of water. If it is going to take a few days before they are planted place the tubes in sun but not strong afternoon sun. Keep the tubes regularly watered. I ordered 55 Nandina domestica nana and now have 55 plants in the ground. Good sized plants with good established root system. Only a few were a bit smaller than the majority. Very happy with the Fernview service. I think it is great.Questions & Answers
Hello i am using this avenue to ask if you are having technical issues with the website as i have been trying to order plants from Fernview for several days. When i am lucky enough to connect the site is only available for a few minutes before i loose connection and message reads 'refused to connect.' Before i lost connection today i tried to login and message said my email or password was incorrect although it has been saved. Advice please kind regards elly
Hi, We are currently having issues with our site as it is older and outdated, we are due to launch the new website very soon. Can you please give us a call on Monday morning and we will get your plants out for you.
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please tell me how you paid an additional $25 delivery as we have a flat rate delivery.
Read moreia which could be anything we are no longer liable. Also we would like our customers to be a little considerate at the moment because we are all trying to deal with restrictions due to covid and we have had a number of staff off and we are all trying to do our best..... but you know what... a phone call is better!!!You also stated they were in good health except for a couple. Once you repot the plants into soil or potting med...