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Fernview Nurseries

Fernview Nurseries

3.3 from 16 reviews · View Statistics

Reviews

3.3

16 reviews
  • Customer Service
    3.4 (9)
  • Timeliness
    3.1 (9)
  • Job Satisfaction
    2.6 (5)
  • Rates and Fees
    4.8 (8)
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Poor communication

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Customer Service
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1 comment
Fernview Nurseries
Fernview N.Fernview Nurseries
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Julie

JulieGippsland, VIC

  • 7 reviews
  • 10 likes

Extremely impressed.

published

My plants were dispatched promptly and delivered by Australia Post on the fourth day after I ordered. They are larger than expected, well packed and very healthy so I am delighted.

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BOB

BOBPerth, WA

Plants died replacements never came

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I ordered 50 Pittosporum plants last year , they were delayed in delivery due to Lockdowns . I planted on receipt, plants were small but I had hopes for their survival as it was still cool in Perth and we still had rainfall. Unfortunately 44 of the plants died within a few days leaving me with 6. After contacting the nursery and sending requested photos etc I had the impression they did not believe me but I did receive a promise of replacement plants by telephone.
It's now been several months and I have received no contacts and no replacements , I have given up on this nursery.

Incentivised ReviewNo
2 comments
Fernview Nurseries
Fernview N.Fernview Nurseries
BOB
BOB

Obviously Bob is not my name , I never use my name on forums for obvious reasons.
I contacted you on Fri 16/10/2020 with photographs and on a subsequent phone call I was told the plants would be replaced .

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Absolutely Fabulous!

published

Plants arrived within 3 days after their Christmas break holidays. Agapanthus were very healthy and much larger than I expected, great price too.

Tracking notifications were emailed at each stage, a must these days for online businesses in my opinion.

Very happy customer, thank you!

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Damien E.

Damien E.South East Queensland, QLD

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Very poor communication

published

I ordered plants - they promise they are shipped every sunday night - but no shipping notification and no updates for weeks. No answer when you call. No responses to various emails. About 3 weeks later i lodge paypal dispute. I then receive cancellation email from Fernview. I order replacement plants from local nursery. A week later i receive a shipping notification from fernview and (some?!) plants then arrive!? Rude customer service refuse to accept returns or issue refund.

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3 comments
Fernview Nurseries
Fernview N.Fernview Nurseries
Damien E.
Damien E.
Fernview Nurseries
Fernview N.Fernview Nurseries
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No communication

published

There has been no receipt, order confirmation or any communication from the seller of any kind. I have tried making contact via their enquires email and contact number on the website i made the order from but phone rings out and no reply from the email. I went onto their facebook page but this has had no activity for the last 6 months. I dont think they exist anymore but have failed to deactivate their website.

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1 comment
Fernview Nurseries
Fernview N.Fernview Nurseries
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Tanya F.

Tanya F.Goulburn Valley, VIC

  • 2 reviews
  • 1 like

25 out 45 dead plants on arrival

published

UPDATE 14.10.2020
Contact was made from Fernview Nurseries and the issue is being rectified.

Ordered 45 rosemary plants on 09.09.2020 finally received plants on 01.10.2020. Tried to call 22.09.2020 to see where plants were... no answer, sent an email... no reply. Called again once the plants had arrived... no answer, sent an email... still waiting for a reply.

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Joel K.

Joel K.South East Queensland, QLD

Great Stuff

published

Ingenious delivery method. plants arrived in good condition, they are small but good quality and don't take long to catch up. You will save dollars, Happy customer in Brisbane QLD.

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Julie

JulieGreater Melbourne (Outer), VIC

  • Verified

Fantastic

published

I ordered multiple plants and all arrived quickly and in perfect condition. Very impressed with this nursery & have now put in a 2nd order. Very reasonably priced too. Keep up the great work

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Serenity32

Serenity32Tasmania

  • 10 reviews
  • 17 likes

VERY HAPPY ALL ROUND

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Bruna Canto

Bruna CantoPerth, WA

  • 3 reviews

Excellent business

published

I could not find much info about this company, but as I needed a large amount of gardenias and dutchbox to do my project properly and I live in WA, I decided to go for it.... and Im glad I did.
Well packed plants, and all arrived in good shape (even tho spent a week on transit).
The only thing comes to mind to improve would be a fact sheet of how to plant to give it the best start, but nothing that a little homework before planting wont fix it.

Thank you FERNVIEW!!

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Disappointing prices hikes cheaper to buy where plants can be inspected first

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Regular customer. Loved the convenience and price was great to reflect smaller plants. Then the price hikes came without warning. Would of been nice to know prices were going to rise so much cheaper to go to local nursery now for tubestock. Very disappointed I thought the idea was the plants were cheaper as they were smaller and brought sight unseen online rather than physically going into a store, which has higher overheads than mass produced tiny plants. Be buying my plants local now because of this. Prices hiked by 50cents per plant in a year. Lost my business.

Incentivised ReviewNo
1 comment
Fernview Nurseries
Fernview N.Fernview Nurseries
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Adas

Adasmelbourne

  • 14 reviews
  • 3 likes

Quick, well priced and easy, what more could you want

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Bought a few times from Fernview Nurseries, they don't have a very large range, and what they do have comes in tube stock so they're pretty small plants.
On the first order it took like a week to come out and since there's no correspondence from them i thought my order was lost or something, but when i rang it was on its way. Both of the rosemary plants weren't in good shape but they have survived when i re-potted them into larger pots as putting them in the ground i don't believe would have survived. All the other plants doing well.
Second order came in 2 days and i was happy to find mostly looking healthy in the package and in good shape, I don't doubt that they will all survive and thrive.

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Rick Perram

Rick Perram

  • 3 reviews

Fantastic

published

Great quality plants, promptly received and expertly packed.
We are a regular on line plant purchaser and can highly recommend this nursery, in our experience, as one of the best.
Fantastic prices.
Highly Recommended

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  • Verified

Poor customer service

published

We have ordered from Fernview several times and never had a problem before. In November we ordered some more tube stock. When the order arrived, they had sent the wrong plants, some of them were damaged and had to be thrown away, and we were overcharged (they were advertising 5% off store wide but the discount was not applied at the online checkout). We took photos of the damaged plants and emailed them. We just wanted replacements and the correct plants. We heard nothing back. We have emailed 6 times but no response. We then posted a testimonial on their website saying that which they just took down.

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Marie Hart

Marie HartSouth-Eastern Region, NSW

  • 6 reviews
  • 11 likes
  • Verified

Fernview Nurseries are perfect if they have the stock.

published
1 comment
Marie Hart
Marie Hart

Since my review on this site and Facebook, the company contacted me and authorized a refund, and fulfilled my order. I kept the review stars the same as it is what it is, and it did happen. But thankfully was rectified by the company.

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Questions & Answers

Peter Speed

Peter Speedasked

Hello i am using this avenue to ask if you are having technical issues with the website as i have been trying to order plants from Fernview for several days. When i am lucky enough to connect the site is only available for a few minutes before i loose connection and message reads 'refused to connect.' Before i lost connection today i tried to login and message said my email or password was incorrect although it has been saved. Advice please kind regards elly

1 answer
Fernview Nurseries
Fernview N.Fernview Nurseries

Hi, We are currently having issues with our site as it is older and outdated, we are due to launch the new website very soon. Can you please give us a call on Monday morning and we will get your plants out for you.

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