They couldn't do direct debit on my card which was not my fault, could be just a glitch In the system, but still charged me double, they kept using the same excuse when clearly there was money enough to pay 5 times payment in my account. So I told them I prefer to pay by depositing the money into their account which I did always before the due date until it was finished. Now they want me to borrow more from them lol. No thank you. One of is not trustworthy and it's not me.
Professional and quick and very efficient
Best company out there!!
Very grateful for their service, the loan process is very easy and they helped me out when I was in need. The repayment are manageable and the loan gets paid off quickly and unlike other companies there are real humans to assist they don’t refer you to those silly automated chats they give you the option to speak to someone.
Conned to pay out early
Had 2 loans that were paid in full on time ,never missed a payment. Got E-mail stating that if i paid out my loan early i would receive gift card and new loan would be approved. Paid out the remainder of the loan. 24 hrs later i received a notification that loan was paid out in full. So applied for another loan straight away, REJECTED immediately because i didn't meet their lending criteria. WTH ! Tried again in case i hit wrong button .Same result. Phoned their customer support and got the attitude that i was interrupting their day. Well one good thing to come out of it, don't have to deal with them again and its money in my pocket and not theirs from no on.
I had a letter stating I defaulted on a loan I know nothing about. Seems anyone can scan a bank statement change the name and address to someone else and get a loan. I now await a police investigation and they are also looking into how easily people can get a loan using innocent people details.
Omg.. SO BAD! I rang them at one point to find out some more info. in the end I said I didn’t want to go through with the loan and then they called me at work and my employer answered. Why call my employer when I don’t even want your loan?! STAY AWAY
Closed account had debt owing?
Had a loan paid out and closed early with ferratum, got an email 2 months later saying I had outstanding debt and it was being transferred to debt collection with a credit file deduction! Had to call them up and explain I had a txt from them stating I had paid my loan in full..... I’m just lucky I had proof and I had checked my emails in time before my credit file was reduced for nothing I had done!!!
Be very careful with Ferratum
Be very careful with this lender they add on charges when it suits them had a loan for 3 weeks decided just to pay back on full they added a extra 400 + on what I owed not recommended
Quick approval, no credit history needed
Such a good company , I havnt had any issues yet , very fast app roval and the money case in my bank within 4 hours! Would recommend to any one - thanks
The reviewer stated that an incentive was offered for this review
Rip off Merchants
Pack of rip off merchants...they have hefty fees for every method you pay and are incompetent on the phone. Unlike nimble if you miss a payment they don’t give you 24 hours to rectify it without charging a 50 dollar dishonour fee and an exidebit fail fee of 15 dollars. Go elsewhere...as soon as they loose all their customers they will become insolvent.
Wont lend again.
I have had about 5 loans with this mob all paid out in full and nearly all before the payment period.tried to get another loan the other day was declined they say their lending criteria has changed so someone who has paid back on time or b.f. time everytime is no longer eligible.what a bunch of goons dont bother with these time wasters.
Ferratum once upon a time were great to deal with.. very fast approvals and really friendly customer service.
I last applied months ago as I urgently needed medication, applying for the smallest loan they offer I received a phone call requesting I increase the loan amount.. whilst very tempting this really falls under irresponsible lending which I regretfully didn’t take further. A reputable company shouldn’t be encouraging customers to loan amounts they can’t pay back.
Anyway.. I fell on some hard times financially around the time repaym...ents were due. Staff were so unfriendly and began adding ridiculous fees after declaring financial hardship.. they didn’t care though anything to make extra money. Moral of the story.. don’t lend unless you really have to and even then don’t take out a small loan. I’ve learnt my lesson and will never deal with these low life thieves again. :)
Really good to deal with!!
I recently had a few defaults added to my credit due to poor choices and a change of income. I found Ferratum through a google search and was pleasantly surprised by how easy the webpage was to use.
I have been able get a few loans in the last few months successfully to help pay rent while I find a full time job.
They're quite easy to talk to via the chat option and realistic. I prefer to chat online as talking on the phone Regarding my situation is embarrassing.
The best products on offer
The team at FERRATUM are great at helping on all loan needs. The best customer service skills and knowledge of individual needs. The team also takes into account your circumstances and tries to work in your favour and have always managed to help me out. Highly recommended
- Verified customer
Disgusting Global Customer Service
Could not answer my questions. Just kept talking over me. Cut me off in Live Chat. I asked for a PAYOUT FIGURE minus the INTEREST, they just gave me the normal deduction amount, which left me with another final payout amount the fortnight after. I didn't realise it until I checked my account online. Wouldn't recommend to any frign body!!
Terrible service and incompetence
Took a payment from my account for a loan that had been finished for weeks. Left me broke and overdrawn over a long weekend, then told me I should be happy because they refunded me the money days later. I demanded they do something to compensate me like they penalize people who miss payments and they have done absolutely NOTHING!!!
Customer service what a joke!!!
They took my repayment from old bank account. And "apologizes". I have been harassed threatened and charged fees. They admitted it was their fault "system error" apparently their phone system isn't working either, collections said they had rectified the matter, new payment schedule, no mention of reimbursing fees. 30 mins later I start receiving abusive texts and emails AGAIN! They don't reply to emails plus I have had an added charge to my bank account. My bank has instructed me to block my account to them. It's distressing and disgraceful.
Terrible Customer service would not recommend them
You can never get through to them. The schedule repayment before your pay day on on purpose so your payment get declined so they can charge you late payment fees. That is how they make their money. Once I finally got through collections lady was nice on the phone.
Questions & Answers
I have been approved for a loan with ferratum, will it be paid into my ANZ account same day.
Did any one find it weird to have to give out your log on details to NetBank?
Yes i will never go threw them again as they use another company called ezi debit ti collect there repayments.now ezi debit were taking out payments when they were nit due to come out and ferratum wiuld not refund the payment.worse loan mob to go threw a really goid loan mob is champion loans they have been great with me and my daughters.
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