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Worst Machine I’ve ever Purchased
Not only does it not hot wash it doesn’t wash at all !!!
Purchased from the good guys 11 months ago everything still comes out dirty
I’ve changed washing powders and tried every setting including a washing machine cleaner
Now after reading other reviews it’s the over priced machine
Purchased in May 2020 at The Good Guys for $1,000.00.
hot wash??? Use the Allergy setting
After no hot wash from this machine, and many, many calls to F&P and 4 attempted repairs to get a hot wash over 6 months (no it was not the water pressure!!!)... new valves, new control board ... Finally, someone at the tech dept told my repair man these machines only have one way to give a hot wash.
Use the Allergy setting. Yep, that's the fix! And it does work, I can now get a fairly hot wash... sort of half way between hot and warm. This is the only choice. The manual says every cycle can give a choice of cold, warm or hot ... it's a lie. O...
Worst customer service - don't buy from F & P
This machine is only four years old, it gets used maximum once a week. Cost $1K and the suspension rods are shot. It will take a month before this part is even available to fix it. I have read a number of reviews and spoken to two accredited service / repair businesses that say this is a really common issue with F + P machines and that they all seem to break within the first 2 – 4 years.
Now come to their customer service, I have been trying for two days to get through to someone to talk to, been in a cycle of being on hold for over an hour t...o be told I need to speak to customer relations, then go on hold again to be told it is a customer service issue. An automated voice says there is a wait of one hour and then asks to confirm your number for a call back, then either cuts you off before you can confirm or the call backs have come at 6pm or 7am, hours past the one hour wait time. The last customer service person told me the system was messy and far from ideal. Never a truer statement made. I would recommend not buying any Fisher and Paykel product, should anything go wrong, the customer service is shocking. I was a fan previously. But in the last four years I have had brand new dryer, now washer both need repairs and these ridiculous wait times to talk to anyone each time. Fisher and Paykel have gone downhill, don’t waste your money.
Purchased in April 2017 at Harvey Norman for $989.00.
Terrible experience with this washing machine
I purchased this machine last year after our very old one finally broke down after years of very reliable service - sadly it was too expensive to fix. I thought this machine would be equally good but unfortunately it wasn't! As other reviewers have noted, you can't do a hot wash - not ideal especially during a pandemic unless you use the Allergy cycle. If you pause to put a forgotten item in the machine restarts from the beginning of the cycle including with water. Even if it HOT is selected the machine tops up with COLD water on all cycles if ...you pause and restart. The rinse is poor and clothes do not appear to be clean. The machine is hopeless at stain removal which I have NEVER had problems with previous washing machines. White stuff is not white. I resorted to trying out different brands of washing detergent and there is no change. It is really, really loud as well. I'm also pretty sure that it has torn my sheets. And you definitely can't wash doonas. Waste of money. UPDATE: My machine proceeded to get louder until it became unusable. A tech attended who replaced the faulty part and that was fine for a short while. It then became really loud again. The machine is now being returned and I have bought a different brand. To give credit to both Home Clearance and Fisher & Paykel they have endeavoured to fix the machine promptly and when this appeared not possible have offered me an acceptable alternative which I am happy with.
Purchased in August 2020 at Home Clearance.
Worst washing machine of all time
I purchased this washing machine in 2017 and have had no end of problems. The hot water wash function has never worked - I've always had to add hot water manually if I want to do a hot wash. The rinse has always been inadequate, and detergent streaks are left on the clothes if I don't do a second rinse, which is a waste of water. I have filled the washing machine to capacity, and yet when I start the machine it will keep filling, then start to empty, only to re-fill again?? If the machine is paused, even just to lift the lid to add one more ...item, it re-starts the whole cycle all over again. If I select the lowest water level, it will still fill to the top, even if there are only a couple of small items in the bowl - this is not a smart washing machine. It's an idiot washing machine. Today it no longer drains, and I have checked all through the manual to find out how to trouble shoot, and there is nothing. What? Really F&P - you cannot tell us how to check hoses, or the filter. Well this washing machine is going to the tip tomorrow, even though its only 3 years old. I simply cannot be bothered with it anymore, and I will never ever buy Fisher and Paykel ever again. Total waste of money, and huge waste of water. My advice - do not buy Fisher and Paykel washing machines unless you have lots of money to pay for repairs, and can stand the cost of a new machine in under 5 years.
Purchased in February 2017 at RetraVision for $1,080.00.
So disappointed F&P
I have been a F&P fan for a long time. My freezer is 23years old, fridge 18years old and previous washing machine 16years (only got rid of it due to needing to replace the electrical panel for $300. It never missed a beat, even doing cloth nappies for 2 babies). It was a no brainer to select this machine. Unfortunately, this purchase has been a big mistake. It does not rinse properly leaving detergent on clothes. You can't add something without it going back to the start. I bought the larger capacity machine to wash doonas but it leaves l...int all over them. I do think it is an energy and water efficient top loader. After 2 years we replaced the solinoid, had water leaking, after 3 years I had to replace the agitator (something I never had to do in 16years with my old machine). Then the loud banging, machine jumping around started. We were constantly having to rebalance. This got worse until it would no longer spin and I was hanging very wet clothes on the line. After some research, we discovered we needed to replace the balancing rods. Just about to order some new ones and the machine now won't start. We have decided to purchase a different brand rather than throw more money at this machine. I'm so disappointed in this F&P product. I will definitely think twice before buying any more of their products in future.
Worst Washing Machine I Have Ever Owned
My machine is less than 2 years old and in the past 3 months I have had to have a service technician out 3 times. Not impressed at all. The technician guys are lovely but it is out of their control what can be done.
The reason I purchased a new machine was my older machine of 15 years was beyond repair.
I don't believe anyone who buys a new product should have to waste 15 hours waiting around for a repairer, who then has to order the part which takes forever to arrive to then wait for Fisher and Paykel to fit you in when it suits them. Then I...
Purchased in November 2018 at The Good Guys for $956.95.
This is the terrible machine that I had.
Cannot do hot wash, every times you press the PAUSE Button it will start all over again, clothes smell washing powder really bad because when it does the rinse cycle it does not do a very good rinse.
FISHER & PAYKEL never good as it used to be. Before you decide to buy Fisher&Paykel washing machine you need to consider twice. There were people complain on FairGo TV show about Fisher&Paykel washing machine.
Disappointed with this product
Not buying another one of these “new” model Fisher and Paykel Washers, It locks during the rinse cycle, the hot water hose busted, the lid and inside seal has rusted, Why Fisher and Paykel? Why?
5 years with this machine and it does that...
You will be very disappointed with it
Purchased in May 2016 at The Good Guys for $965.00.
- WashSmart WA1068G1 (10kg)
I’ve had this machine for 3 months it’s doesn’t wash clothes properly and it’s regularly going out of balance when washing sheets I have to untwisted the sheets so it may spin properly
Purchased in July 2020 at Harvey Norman for $1,499.00.
5 years old and wings on agitator are breaking. Often doesn`t pump hot water in. Sometimes gets stuck in the cycle.
Machine does wash clean. Load size is good. On the Quick Wash I would prefer the wash time to be longer. I only use Regular and Quick Cycles. Hot water only sometimes comes out, when on warm wash. Agitator wings are breaking off, and it is only 5 1/2years old. Sometimes not often, it gets stuck on wash and I have to come along and move it to the next part of the cycle by pressing.
Purchased in January 2015 at The Good Guys for $910.00.
The first Fisher & Paykel I had was a great machine and lasted just over 10 years with regular use. When it finally packed a sad I replaced it with the same size but upgraded model. It never washed a good as the original and a year after warranty the cold water solenoid decided to retire. The replacement solenoid was not cheap. A year later, the circuit board that controls the water level decided that it would make my life uncomfortable by causing the machine to overflow which required bucketing out water sot the machine would start again. Now ...i have to set the water to the lowest level (even though the machine fills to the top on this setting) to allow the machine to operate. The replacement circuit board cost over $300.00 dollars and had to be fitted by an authorized installer otherwise there would be no warranty on the part. 90 day warranty if installed by authorized installer. When this machine dies I will purchase a brand that is not Chinese owned.
Purchased in May 2012 at The Good Guys.
- WashSmart WA1068G1 (10kg)
This washing machine is amazing to use. We are a family of 5 and constantly need to wash laundry. It is functional and saves me half the time compared to my last washing machine! Fully recommend this product to everyone as it’s useful and stylish.
Purchased in October 2019 at Harvey Norman for $945.00.
The reviewer stated that an incentive was offered for this review
BUYER BEWARE: Read this before you buy (or you will be very sorry indeed!)
Fisher & Paykel WA1068G1 washing machine: BUYER BEWARE!!!
1. Thick black mould: The internal structure of central rotor post of this new machine immediately becomes coated in thick black mould. No amount of cleaning and chemicals can get rid of it due to the structures at the bottom (You cannot get at it in the internal structure, which stays wet).
(And yes, between uses I dry everything possible, leave the machine lid open, and the laundry door opens to the outside and is left open to air and dry).
Result: Thick black mould breaks off a...nd is left all over your sheets and everything else: Disgusting. This is a major health hazard. 2. It rips apart any clothes put in it: Clothes catch under rotor fins: regardless of cycle used. See enclosed photo.
Purchased for $1,099.00.
Very good machine
It's very big great for families, very easy to use, I just use fast cycle, or long cycle with hot or cold, wash time isn't to long about a hour or half a hour for quick wash I'm glad I bought it great value for money
Purchased in July 2019 at The Good Guys for $1,099.00.
Questions & Answers
How to repair Sud Loc?
Too much detergent
“Sud LOC” (suds lock – I have too many suds)
• The machine has a suds build-up (too much detergent may have been used for the amount of soil in the load).
• Wait for suds to dissolve (about 20 minutes).
• Restart the cycle from the start (do not add more detergent).
• Ensure that you are using a Top Loader type detergent.
my machine fills when set for 50 min wash, it fills then goes to 28 mins and empties without washing?
Get an answer from our members and Fisher & Paykel representatives
|Category||Top Loading Washing Machines|
|Household Size||5+ people|
|Features||Auto Balancing, Auto Dispense and Door/Lid Lock (Child-proof)|
|Energy Rating||4 star(s)|
|Water Rating||3.5 star(s)|
|Drum Material||Stainless Steel|
|Dimensions||1060-1090 x 685 x 700 mm|
|Max Spin Speed||1,100 rpm|
|Number of Spin Speeds||3|
|Number of Wash Cycles||6|
|Open Lid Height||1,420 mm|
|Manufacturer Warranty||2 year(s)|
|Colour / Finish||White|
- MPN: 35904826 and WA1068G1
- GTIN13: 9415112932070
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