VERY DISAPPOINTED CUSTOMER
My F & P 8.5 KG after 2 years started flashing too full even if it had 6 items in it. After having service guy come out $155 later with no result. He said throw it away. All I can say very poor product & absolute waste of $860 if it can only last 2years. We had a F&P for 15 years it was fabulous. But this model is a lemon. I will never buy F & P again. Very annoyed customer!!!!!
Does not use enough water to agitate the clothes when on automatic.
Does not use enough water when on Automatic. It resets itself at every wash. Clothes are barely covered if at all with water, so it does not wash or rinse clean. No lint filter so black and dark clothing are noticeably lint covered. Very disappointing as we are retirees and our wash is not a heavy soiled one. Heaven forbid the results if it were not so. I bought it on the recommendation of my daughter who has an older model and says hers is fantastic.
Purchased in April 2020 at Harvey Norman.
Don't waste your money on this machine. Had an old Fischer & Paykel that lasted about 17 years. The new one has that many problems that I just want to throw it off my balcony. Will never buy another.
- WashSmart WA8560G1 (8.5kg)
This was a total waste of money with a useless customer support.
I had a Hoover that was passed on by my parents and we owned it for over 20 years until I finally decided to upgrade and sold the Hoover and bought a Fisher and Paykel 8.5Kg washing machine. First biggest mistake. I bought this Fisher&Paykel WA8560G1 machine in 2016, second biggest mistake. It did not even last the 5 years guarantee given under the ACCC consumer protection. It just died yesterday and I found out that the main board had completely died, something which is common with these machines. When I rang Fisher & Paykel, I was connected t...o a call center in India and not only did the call agent not have a clue about the local laws, he was not interested in knowing about anything else but trying to sell me a repair job for the price of $450, which is more than half the price of the machine and the technician was only going to be available to look at it in a month's time. In the meantime F&P probably expected me to go to the nearby river to do my washing. I also found out that F&P has known about this issue as they have now re-engineered a completely different board and superseeded the faulty one that seems to have a CLASS issue. I was very disappointed with F&P to say the least and never ever will I buy this brand, ever again. They have digressed from being a once-upon-a-time reputable company with reputable products to manufacturing cheap and junky products unfortunately. I am certainly not a happy customer. Will go for a BOSCH or MIELE next time around.
Purchased in October 2016 at The Good Guys Online store.
- WashSmart WA8560G1 (8.5kg)
We'd had a commercial washing machine for 20+ years while our family was growing up, but it finally stopped working. Needing a replacement (there's just the two of us at home now) we decided on the Fisher & Paykel for various reasons.
Now, we've had this washer since July, 2020 (8 months), so I've given it a good run during this time to find what I like & don't like about this washer.
FIRSTLY, THE LIKES - it's very easy to operate, the soft close lid & ours is very quiet. Doesn't use a lot of water (I'll also get to that in the negative sec...
Purchased in July 2020 for $945.00.
- WashSmart WA8560G1 (8.5kg)
Stopped working after 2 years (Out of Balance issue)
We bought this machine in August 2018 to replace a Miele front loader that was getting too small (6kg) for a growing family. We are a family of three (2 adults and a child) so very light use. It was working great for about 2 years. Around the end of last year it started stopping half way through the cycle beeping "Out of Balance". Now it happens every single use and the machine can no longer complete its rinsing/spinning cycle. It is placed on an levelled tiled floor in a laundry (of a new modern home). I can't see how this could be an issue. I...t doesn't matter if it is a full load or half load. We always use "Auto"-adjusted water level. Only 2 years old and just run out of warranty. Very frustrating! Now I don't have a machine to do washing on the second week of school term! Our old machine was used for several years without any issue. Not a happy customer.
Purchased in August 2018 at Harvey Norman for $797.00.
- WashSmart WA8560G1 (8.5kg)
Not Happy Fisher & Paykel
I had a Fisher & Paykel top loader for 14 years and loved it. When it eventually went to wherever old washing machines go, it was a no brainer. It had to be another Fisher & Paykel - bit expensive at $1,100 - but worth it because I had confidence in the brand.
How wrong I was. Right from the first load this was the noisiest washing machine I had ever heard. Chugging and clunking and banging it’s way through the entire cycle. I contacted Fisher & Paykel during COVID lockdown which wasn’t easy, but they gave me the number of a local technician t...o come out and check it. I was so shocked when he said this was the normal machine noise. I could not believe that something so noisy could pass manufacturers quality controls for use in a home. It can be heard over the top of the TV. On the plus side, the machine seems to wash as well as my previous one, and has the features I like to use. But the noise overshadows any of the positives.
Purchased in July 2020 at Harvey Norman Retail Stores.
Lint remaining on every wash
This was a very disappointing purchase. I read after buying it that you need to buy a separate lint filter. I haven't done that yet as I thought - why on Earth would you need to buy extra parts for a machine to work to a basic level of quality
A must Have
The timer means when I wake up my washing is ready to hang out, done to my commercial laundry standard, be it
Tradies gear, delicates or blankets.
No hand washing for me.
Purchased in December 2019.
Don’t expect to get a long time out of this washer. After 4 years the washer continually kept going out of balance, even with a very small load. 2 friends with the same machine also had the same issue.
Purchased in November 2016 for $899.00.
Fisher & Paykel WashSmart WA8560G1 8.5kg 4 year lifespan
Purchased the Fisher & Paykel WashSmart WA8560G1 8.5kg in September 2016, by 2019 the soft close mechanism has stopped working and by August 2020 the whole machine would not turn on, right in the middle of the pandemic when money is tight.
This machine was well looked after, having moved house once but aside from that it was never moved. Performance was reasonably good when working, I liked the soft close lid until it stopped soft closing. The timer is great and overall the usability is intuitive but I purchased new with the mindset that I wo...n’t have to worry about buying another washing machine for the next 8-10 years, was I naive or unrealistic? 4 years doesn’t seem like a very long time for a new machine to last. Fisher & Paykel offered to send a tech out if we cover the $130 call out fee but there’s no guarantee they’d be able to repair with good will as the warranty is only 2 years. I’d rather put the money towards a better brand. Overall I’m very unhappy with the lack of longevity of this machine, it’s the first machine I bought new and it has been out lasted by the 2 or 3 second hand machines I’ve owned prior.
Purchased in September 2016 at The Good Guys.
- WashSmart WA8560G1 (8.5kg)
May have to rethink my loyalty to F&P products
Fisher & Paykel WA8560G1 8.5kg WashSmart Top Load Washing Machine.
I bought this to replace my faithful F&P Excellence GW612 model, which served me well for 14 years. Inflation-adjusted, my new machine is almost identical in price to my old one. I ensured that the new machine had at least the same capabilities as the old one. In particular, the auto-sensing of the load. No need to set the water level. F&P's cheaper QuickSmart range has fewer features and in my opinion is not worth considering. I can't speak for the FabricSmart range.
After on...e month, it seems to work fine. It is certainly quieter than my old machine for most of the cycle. But! But! The reason I give this fewer stars that I would normally is the almighty racket that the drain pump makes. WHOMP-a-da, WHOMP-a-da, WHOMP-a-da: for many minutes. It sounds like the Apocalypse has arrived. Is this normal? My old machine never made such a noise. Is it a fault? I have no idea. The F&P help line is out for the count (as of August 2020). I have just noticed that many other reviewers on this site are complaining about a massive deterioration in F&P's technical service and customer response over the past five years. I may have to rethink my loyalty to F&P.
Lint Over EVERYTHING
I used to always buy Fisher any Paykel washing machines, but changed to another brand a few years ago when I bought a front loader. When the front loader died this week, I decided to go back to a Fisher and Paykel top loader - quicker wash cycle, quiet run cycle and clothes come out much drier. Sorry, have to say that I am so disappointed with this machine. Every wash, every time, everything is covered in lint, takes me 20 minutes a night to brush the lint off my work clothes. I have had it for less than a week and if I could take it back I would.
Purchased in August 2020 at Harvey Norman for $1,050.00.
Extremely unhappy with purchase - does not clean!!
Bought this about 3 months ago.
My previous smaller F&P machine of 15 years died - unfortunately.
And - unfortunately - we bought this new F&P machine - larger to cope with pillows etc. Clothes just do not come out clean!! I have to soak so stuff in a bucket - before I put in washing machine. Can't just leave clothes in a presoak in washing machine otherwise machine empties the water!!! I use Heavy every time - but that is only 2 minutes longer wash time than Regular.
The Auto fill stops at about 5 inches of water no matter how many items are in the washing machine so I have to choose the actual level each time. Can't seem to be able to spin some items without going through a whole wash cycle.
I am sooooo upset!!!
Purchased in May 2020 at Harvey Norman for $800.00.
Regret the buy
Regrettably I purchased this machine for the soak cycle and according to description the quietness. Too loud and cannot soak with any chemicals, disposed of water if lid left open
Purchased in May 2020 at Harvey Norman for $898.00.
Questions & Answers
My machine is 4 years old it is stopping half way through a cycle (even with nothing in it) code says too full then beeping. Their is lots of clanging and banging. Could the barrel be loose?
Mine is the same. Absolute peice of rubbish.
We're you able to get an answer as to why this is happening and we're you able to fix it? Mine started doing this last week also!!!
My machine is brand new ( 3 weeks old). I have had the service technician out already, as it was making many noises, going out of balance, not spinning, not rinsing, not going past rince/ spin cycle and making a constant background whiring noise until I turn it off myself without washing being spun. Sometimes realising it was stuck for 2-3 hours!! Technician left and adjusted the balance and said the machine is running as it should. 3 weeks later I have had same problems constantly and have just booked technician to come back. I won't be happy until I get a refund. I suggest to not buy this machine. I have had many top loaders before and my last was a fisher and paykle I had for 11 years. This one is RUBBISH.
Washing machines timer is counting down sometimes 10 minutes instead of 1 inconsistently. Sometimes skipping spin cycles. Any ideas of what could be wrong?
Get an answer from our members and Fisher & Paykel representatives
|Category||Top Loading Washing Machines|
|Household Size||3-4 people|
|Features||Auto Balancing, Auto Dispense and Door/Lid Lock (Child-proof)|
|Energy Rating||2.5 star(s)|
|Water Rating||3.5 star(s)|
|Drum Material||Stainless Steel|
|Dimensions||1045-1075 x 600 x 600 mm|
|Max Spin Speed||1,000 rpm|
|Number of Spin Speeds||3|
|Number of Wash Cycles||6|
|Open Lid Height||1,350 mm|
|Manufacturer Warranty||2 year(s)|
|Colour / Finish||White|
- MPN: 36374509
- GTIN13: 9415112932322
Other Top Loading Washing Machines
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.