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Useless. Can’t even manage a simple daylight saving change
As you would expect, the Fitbit automatically moves the time forward an hour for daylight saving. That’s fine, however it also moved my sleep time and awake time forward an hour as well, and when I reset them back to the original times I had, it just puts them back to where they want them. I would think a time reset for daylight saving would be basic technology 101, but obviously not for Fitbit.
Purchased in December 2020.
Terrible and dumb firmaware design!
This is my fist fitbit device, which is definitely the last one , too!
The reason that I am so disapppointed with this device is that it could have easily manage to filter out the milage while you're driving and not consider that towards your daily step counts. I can say that because I'm an embedded system engineer and it pisses me off when I see such a big flaw with brands like Fitbit who claim to be the best in the market and yet fail at such ordinary issues.
My advice to Fitbit: Just get rid of your firmware design engineers and hire be...tter ones. It makes it even worse when you look for the solution and you see the following dumb answer asking you to MANUALLY filter out the driving milage! https://community.fitbit.com/t5/Other-Charge-Trackers/Steps-counting-while-driving/td-p/1652850 It just makes it hurt more! If I wanted to do it manually, why would I need a Fitbit? Wouldn't it be easier to count my step MANUALLY?
Purchased in July 2021 at Officeworks.
Fitbit Sense: Worst fitness watch you could buy
Pulse tracking at rest is okay but when exercising its blow useless to the point dangerous if you want to push yourself based on heart rate. Sleep sensor not reliable. Fitbit should be held accountable for such a piece of crap. I've had to ask for my ionic back that I gave to a friend. Do not buy this product.
Purchased in August 2021 for $440.00.
I brought the sense as of all the features. But this watch sucks. Within a 12 month period have had watches HR monitor not work which got replaced under warranty then on the replaced watch the battery had issues. Battery issue was the last straw. Fitbit customer service tried pushing it back on doing anything as to do a battery test. Which involved shutting out daily used functions and my watch face. All of which were clearly not the issue. Had to tell them if they wanted to refuse warranty claim I would take them to the ombasman. Gladly getting my money back as a $499 purchase needing replacing every 6 months is just ok.
Purchased in October 2020 at JB Hi-Fi for $499.00.
Now have ECG app here in Australia, very happy overall
Finally we have access to the ECG app, and am very happy overall with my fit bit, which has also addressed armband failure with spare band, a problem with my previous fitbit. Great clock faces, premium will continue for me after free 6 month trial.
Purchased in July 2021 for $299.00.
Inaccurate, poor customer service from Fitbit. All around negative experience
I tried out Fitbit Sense for two months and was really disappointed. HR monitoring during exercise was very inaccurate when compared to taking a manual pulse. Step counter often seemed to freeze or for other reasons stop recording and then start again, leading to inaccurate physical activity feedback. For the price, this was really nothing more than a basic (inaccurate) pedometer. Additionally, it's annoying that after buying a $350+ watch, you also need to pay $15/month for Fitbit Premium to get the full use out of it. ECG monitoring not avail...able in Australia as advertised. SpO2 monitoring is an overnight algorithm, not real time. Advertised product does not align with its actual capabilities - stay away, do not buy from Fitbit. Fitbit agreed to give me a full refund which was great, but dealing with their customer service was a headache. Staff were super rude and hands off. The return shipping label they sent me was invalid, it took multiple trips to the post office and then calling Fitbit and the whole time staff were totally nonchalant. Still haven't got my refund and not holding my breath. Stay away from this crappy company.
Purchased in May 2021 at JB Hi-Fi for $347.00.
No User Support for issues
It might be a fantastic product - BUT the lack of user support makes any Fitbit product useless if you have a problem.
If you are considering any Smartwatch or Tracking Device - DO NOT BUY A FITBIT
Purchased in August 2020.
Really poor UI
The specs look good but the watch is spoilt by poor user interface design and a flimsy, fiddly band.
The touch screen is good but the user interface is a throwback to the earlier watches that only had a button. As a result, interacting with the watch requires regularly pushing the physical button - which is especially inconveniently tucked away when the watch is worn on the left wrist. The automatic screen wake is quite slow.
The watch band is really fiddly to put on and the plastic has a tendency to stick if my wrist gets sweaty. The band...design also feels really flimsy and liable to break at any time. The band is attached to the watch body using a proprietary too-easy release mechanism that can result in the watch band falling off if the watch is picked up incorrectly. I'm not a fan of the charge adapter - it's physically 4-way symmetric and relies on magnetic attraction to orient itself. I'd prefer something that used a mechanical lock.
Purchased in May 2021.
Poor product quality and customer service..!
Lightest possible impact is enough to break the screen of Fitbit Sense. The best response available is- pay the amount for a new watch and get it "replaced"! Not even an option for paid repair work in case of accidental damage? There has to be a solution and fast, or else this product will have hoards of disgruntled customers if not already.
Purchased in January 2021 at JB Hi-Fi Retail Stores for $499.00.
Sense fails to function and causes a rash.
I upgraded from an HR so could track runs without phone, could load own music and to track health. Well about 50% of functions just not working. Readings not being taken and after 3 days a rash around half my wrist from the band requiring application of steroids and unable to wear a $400 lemon.
Purchased in January 2021 at Amazon for $400.00.
Fitbit Sense will make sense - eventually - but get it now
I upgraded to the Sense after 5 or 6 years with the Ionic. The Ionic seemed to be getting a little left behind in the new technology and available Fitbit clockfaces.
I am a very long-term Fitbit user and I was pondering moving to the Appel watch but stayed with Fitbit because I had so many years of data.
So what do I think of the Sense? After about three weeks, I am still deciding. It's definitely an improvement on the Ionic.
It looks good, its design and display are excellent and its functions are easy to use, once you get used to it.
I was already a Fitbit premium user so I had access to all the extra health metrics the Sense offers.
Purchased in December 2020 at JB Hi-Fi for $399.00.
Questions & Answers
Does anyone have any problems with the band falling off? I upgraded to the sense late last year and for some unknown reason the band drops off at any time without warning. It can just fall off doing nothing in particular at any time of the day. Is it a common problem with the sense or did I just get a one off?
I am using the original silicone band that came with the watch. At first, I found it hard to do up, but now that I know to tuck it in under the band, it fits perfectly and doesn't move. Is that how you are fitting it?
Yes. That’s not the problem. The band is detaching itself from the watch itself. Simply falls off for no reason anywhere, anytime. I’m using the original band too. It snaps into place and you can’t pull it off but at certain times it just comes apart
The wrist band for Fitbit Tracker is terrible, just disintegrated after year, Perhaps should've read the reviews before ordering the Fitbit Sense, and hope it functions as well as the tracker, but has a better quality wristband... otherwise it is official complaint to ACCC for not being fit for purpose.
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|Category||Smart Watches / Fitness Trackers|
|Connectivity||Bluetooth, GPS and Wi-Fi|
|Voice Assistant||Amazon Alexa and Google Assistant|
|Sensors||Accelerometer, Altimeter, Gyro Sensor and Heart Rate Sensor|
|Interface||Buttons and Touchscreen|
|Battery Life||6 days|
|Manufacturer Warranty||2 year(s)|
|Construction Material||Aluminium, Plastic and Stainless Steel|
|Colour / Finish||Carbon Black, Lunar White|
|Release date||Aug 2020|
- MPN: 4973271 and 4973272
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