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Fitness First

Fitness First

1.7 from 343 reviews

Reviews

(21)
(15)
(24)
(56)
(227)
  • Value for Money
    1.5 (38)
  • Customer Service
    1.5 (19)
  • Transparency
    1.6 (19)
  • Rates and Fees
    1.5 (19)

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Aurelie I.

Aurelie I.Sydney, NSW

Loyalty is not rewarded

published

After 7 years with Fitness First, i added my partner to my membership and not only we had to pay for joining fees but our membership fees are going to increase of 2% every year even if i joined before they put in place this new rule. I don’t think I’m going to renew 1 more year...

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Peter T.

Peter T.Sydney, NSW

Fitness first=money first.

published

Dysfunctional company! Customer health and well being is not their concern, don’t bother reply feedback as no one care nor a basic courtesy to acknowledge received the form even ask in person. Having my feet infected twice at the shower rooms cause little or none chemical products used to clean or kill germs/. Bacteria. no one contact me to check up nor care about it. Equipments constantly broken. Gym floor hardly cleaned , bottles, towels, stuffs left on gym floor for many days indicated no cleaning. Fitness first should be call money first.

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CeeCee

CeeCeeGreater Melbourne (Inner), VIC

  • 2 reviews

Cancelling membership costs money?

published

Joined Fitness First to better myself, yet found myself having to provide documentation & such just to cancel a membership after an injury & change in life circumstances. Then was told I would be 'given' an 80% discount off what would otherwise be a hefty penalty? Not caring, just business-minded. Customer service on the phone was the worst. Kept supporting its company & didn't listen or note down the feedback I had to pass on. Lost a long term customer because of these unsympathetic ways of dealing with people. Never to return again. Good bye Fitness First!

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compiler

compilerSydney, NSW

Cheap product but premium price

published

Parramatta
Worn out equipment and not 24/7 for the price we are paying.
There are many better gyms lower than this price provide 24/7 facilities.

Definitiely a Rip off stay away from them.

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Vlad

VladSydney, NSW

Worst costumer service and overpriced

published

The costumer service needs a proper training and the management in general is terrible. It’s an ok gym facility wise but also overpriced. My 24 hour access card wasn’t working couple of times when I tried to get in so I had to return home and the next day they would just say sorry for inconvenience every single time. Overall it’s not worth your money.

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Membership Cancellation

published
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Fiona

Fionasydney

  • 6 reviews

Terribly maintained facilities

published

I'm a member of Chatswood FF. Same toilet has been broken on and off throughout the years, and it is mostly off. The members cant understand why they dont just replace the whole damn thing. The cleaning is terrible, eg, the showers are clogged with hair monsters from early in the morning. Equipment is broken for months on end.
The only reason I keep my membership is I love the classes and I've made a lot of friends there. If there was another option in Chatswood with great classes at suitable times I'm sure we would all leave.

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Lilian

LilianGreater Melbourne (Inner), VIC

Horrible, dont even go near this gym

published

Staff is very rude. Accused my friend and I of sneaking in and asked me to tap my card in front of him again and never apologised after. I would give 0-star for them if I could. The place is not properly cleaned and maintained either. The whole place is not properly ventilated and charge people so much for their lousy service and poor staff attitude

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Kwok M.

Kwok M.Sydney, NSW

Doggy staff at Macquarie center

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The reviewer stated that an incentive was offered for this review

Wavertonbelle

WavertonbelleSYDNEY

  • 8 reviews

Rude and unpleasant staff, and questionable business practices

published

My relationship with this disreputable company has come to an abrupt end due to their refusal to honour a special contract which was set up over a year ago (as that staff member is no longer there it no longer applies apparently). Their frontline staff are unnecessarily aggressive, and the manager was equally unhelpful. When I recently had to take four months off, they were very happy to take the membership freeze payment ($8.00 a fortnight), but refused to offer the previous membership arrangement on my return. Stay clear of their bathrooms too, they are decidedly grubby. PS. Not sure why I have to give them one star, a thumbs down would be my preferred rating.

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Jean

JeanSydney, NSW

  • 2 reviews

Timetable wrong

published

Went through all the Xmas shopping traffic and parking to get to Macquarie Centre Fitness first, only to be told that the class clearly showing on their online timetable does not exist and will not happen. Wasting peoples time

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Non member

Non memberSydney, NSW

the staff are horrible and treat you with no respect

published

I would never ever return here. I cancelled before my 2-week free trial and still getting charged but I am persisting and ensuring I get my refund, otherwise getting third parties involved. Such a joke!

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Awful

published

The worst customer service ever, so schemey when you try to cancel your membership. Dont enter into an agreement with them unless you want to have lawyers involved. Would not recommend anyone go near this gym.

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Non Member Now

Non Member NowGreater Melbourne (Metropolitan), VIC

Fitness First Doncaster

published

From the entry point the staff are uninterested, the gym is filthy with debris and dust allover anything above head height.
Stained floors, change rooms and showers are always dirty, sauna and steam rooms dirty.
General lack of maintenance

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Yuki

YukiSydney, NSW

False accusation

published

After a year on fitness first they are accusing me of breaking their equipment and have footage to prove it but refuse to show it. Saying that it CLEARLY it is me breaking it after reviewing all of the footage. Currently waiting for their "legal team" to take action.

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Sunny

SunnySydney, NSW

Fitness First money eaters

published

Beaware of false information. They say no locking period and make you sign for a year long agreement. Eat your money for a year long and leave your pockets empty

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Don’t go there!!!

published

Staff is really rude and it’s impossible to actually get the 24/7 access. U have to get an induction for the after hour access. I went to 12 fitness first clubs and either weren’t the cards Available or I had to book an appointment which was only available after 6 months (so after my contract ends anyway). Really disappointed.

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Poor maintenance

published

The hot water system or sauna is broken at least once a week. Staff (especially the counter) are not friendly. Once you join an annual membership, no way to cancel.

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Tonytee

TonyteeSydney Surrounds, NSW

  • 3 reviews
  • 1 like

Getting difficult to access the gyms

published
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elv

elv

  • 6 reviews

be aware of the 28 days rip off notice period when exit

published

been with them for 10 years and decided to move to the other gym. but upon cancellation they need 28 days notice. what's that for except a final rip off when anyone decide to leave... pool business practice. definitely won't be coming back.

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Questions & Answers

Kevinray T.

Kevinray T.asked

What are the location of your gym in Victoria

No answers

alexshel

alexshelasked

How to make a Rockdale, NSW club become cleaner and nicer than it is now? It's been over 8 months - nothing has changed - same dirty bathrooms, same broken locker doors, no shower gel in dispensers at all sometimes, irregular water temperature of the pool

No answers

Laura M

Laura Masked

Do you need to book in for a group fitness class or do you just show up?

No answers

Get an answer from our members and Fitness First representatives

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