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Fitness First

Fitness First

1.7 from 334 reviews

See the Best Gyms in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
21
4 star
15
3 star
24
2 star
55
1 star
219

Wavertonbelle

WavertonbelleSYDNEY

  • 7 reviews

Rude and unpleasant staff, and questionable business practices

published

My relationship with this disreputable company has come to an abrupt end due to their refusal to honour a special contract which was set up over a year ago (as that staff member is no longer there it no longer applies apparently). Their frontline staff are unnecessarily aggressive, and the manager was equally unhelpful. When I recently had to take four months off, they were very happy to take the membership freeze payment ($8.00 a fortnight), but refused to offer the previous membership arrangement on my return. Stay clear of their bathrooms too, they are decidedly grubby. PS. Not sure why I have to give them one star, a thumbs down would be my preferred rating.

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Jean

JeanSydney, NSW

  • 2 reviews

Timetable wrong

published

Went through all the Xmas shopping traffic and parking to get to Macquarie Centre Fitness first, only to be told that the class clearly showing on their online timetable does not exist and will not happen. Wasting peoples time

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Non member

Non memberSydney, NSW

the staff are horrible and treat you with no respect

published

I would never ever return here. I cancelled before my 2-week free trial and still getting charged but I am persisting and ensuring I get my refund, otherwise getting third parties involved. Such a joke!

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Awful

published

The worst customer service ever, so schemey when you try to cancel your membership. Dont enter into an agreement with them unless you want to have lawyers involved. Would not recommend anyone go near this gym.

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Non Member Now

Non Member NowGreater Melbourne (Metropolitan), VIC

Fitness First Doncaster

published

From the entry point the staff are uninterested, the gym is filthy with debris and dust allover anything above head height.
Stained floors, change rooms and showers are always dirty, sauna and steam rooms dirty.
General lack of maintenance

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Yuki

YukiSydney, NSW

False accusation

published

After a year on fitness first they are accusing me of breaking their equipment and have footage to prove it but refuse to show it. Saying that it CLEARLY it is me breaking it after reviewing all of the footage. Currently waiting for their "legal team" to take action.

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Sunny

SunnySydney, NSW

Fitness First money eaters

published

Beaware of false information. They say no locking period and make you sign for a year long agreement. Eat your money for a year long and leave your pockets empty

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Don’t go there!!!

published

Staff is really rude and it’s impossible to actually get the 24/7 access. U have to get an induction for the after hour access. I went to 12 fitness first clubs and either weren’t the cards Available or I had to book an appointment which was only available after 6 months (so after my contract ends anyway). Really disappointed.

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Poor maintenance

published

The hot water system or sauna is broken at least once a week. Staff (especially the counter) are not friendly. Once you join an annual membership, no way to cancel.

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Tonytee

TonyteeSydney Surrounds, NSW

  • 3 reviews
  • 1 like

Getting difficult to access the gyms

published
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elv

elv

  • 6 reviews

be aware of the 28 days rip off notice period when exit

published

been with them for 10 years and decided to move to the other gym. but upon cancellation they need 28 days notice. what's that for except a final rip off when anyone decide to leave... pool business practice. definitely won't be coming back.

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Awful experience!!! Think twice before making a contract!!!!!

published

The reviewer stated that an incentive was offered for this review


Adriano D.

Adriano D.Sydney, NSW

Unhygenic steam/sauna room..... if it worked!

published

The steam room in Fitness First Castle Towers is a joke. Constantly out of action and takes minimum 4 weeks to fix. Claims only one steam room repairer in the whole of Sydney.... Pffft....
The steam and Sanua rooms barely get cleaned too.... always smells moldy and unhygenic.
Not worth the price one pays...

Value for Money

Lexi

LexiSydney, NSW

Not worthy of Platinum status

published

The owner(s)/manager(s) of this establishment refuse to attend to concerns raised by patrons and members regarding the poor condition of the equipment which continually breaks down. If and when the equipment is repaired, it is poorly done. The equipment is old, dirty and dusty. Front desk staff are often seen staring at their phones and bored. I have never seen a PT staff member make any attempt to demonstrate correct exercise technique when patrons clearly have not idea how to use the equipment. This facility is definitely NOT 'Platinum' worthy. Management and staff are eager to have you sign up and once you've joined, completely ignore your complaints. SHAME, SHAME, SHAME.

Value for Money
Long time member

Long time memberSydney, NSW

Very very disappointed

published

Just did the Pilates class at Menai Fitness First and we were squeezed into a small room room for the class. The gym is going through renovations and the renos are crap and badly design. And I've been told the yoga will be in the same Barra Room. I'm so disappointed with these changes. I hope the gym improves and whoever signed off on the renovations doesn't go to the gym and has no idea. So disappointed.

Value for Money
Shazza

ShazzaIllawarra, NSW

  • 11 reviews
  • 2 likes

Of I could give a 0 I would

published

It is hard enough to get out of bed in winter to go to the gym at 5.O0am let alone to sit out the front for over 45 minutes while 50 people wait to get in and no staff member turns up.

Then to have to get dressed in the car put makeup on and go to work without showering.

Thanks Fitness First Rockdale for ruining my week.


Sonia

Sonia

  • 2 reviews
  • 1 like

Do your self a favour and do NOT go there

published

They play games and trick you into paying extra. They purposely muck around with your payment to get an additional credit charge fee. The facilities are not that great so it is not worth joining. I refuse to return.

Value for Money

Ellie

Ellie

  • 5 reviews

WARNING: DONT PUT YOUR CHILD AT RISK!!!! AT TOP RYDE FITNESS FIRST SWIM SCHOOL

published

Breach of Privacy

published

When you sign up you provide a phone number for someone to contact in an emergency. They then spam this number with marketing offers claim that you've been 'recommended' for gym membership. Completely unethical, immoral, illegal conduct Fitness First to obtain this personal information under false pretenses.

Value for Money

thetruth

thetruthSydney, NSW

DON'T BOTHER

published

Horrible do not bother , rundown and outdated gyms equipment that is falling apart, unpleasant and rude staff not to mention the aggressive PT's. over priced gym's and even though they have already renovated a lot of the gym's are still look like they are falling apart. this new ''platinum'' badge is a joke (only thing platinum about it is the price of the membership) not one passport gym in the city now).
The worst addition of all is the Pitt street gym, no equipment at all just bikes.


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Questions & Answers

alexshel

alexshelasked

How to make a Rockdale, NSW club become cleaner and nicer than it is now? It's been over 8 months - nothing has changed - same dirty bathrooms, same broken locker doors, no shower gel in dispensers at all sometimes, irregular water temperature of the pool

No answers

Laura M

Laura Masked

Do you need to book in for a group fitness class or do you just show up?

No answers

Cyclist

Cyclistasked

Has anyone had any issues with bike/bike accessories/parts thefts in Robina?

No answers

Get an answer from our members and Fitness First representatives

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