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Gym doesn’t care if you get stolen inside
It’s a good gym with a lot of room in changing room and exercising floors. Staff are very friendly, but equipments and steam room are always “out of order”.
Something VERY important to know is there are thieves in this gym. Yesterday I left my expensive headphone on the sink in the changing room while I was unlocking my locker and bummm some scumbag stole my headphone while I was still in the changing room. Spoke with the receptionist and he said would talk to his manager and get back to me. Guess what? No reply nothing from their end. I asked ...
Petty customer service
Been a member for 6 plus years. About 2 years ago I changed to time out (max 4 visits per month), and visiting Mosman every Saturday for that time. Today I was told I would have to pay an additional $10 to do my class for no reason other than apparently I signed up at another club all those years ago. These staff at Mosman are aggressive, rude and petty. Goodbye FF. The good news is there are plenty of other options and I’ve already joined a new gym. When will you learn the importance of service and retention?!!
Loyalty is not rewarded
After 7 years with Fitness First, i added my partner to my membership and not only we had to pay for joining fees but our membership fees are going to increase of 2% every year even if i joined before they put in place this new rule. I don’t think I’m going to renew 1 more year...
Fitness first=money first.
Dysfunctional company! Customer health and well being is not their concern, don’t bother reply feedback as no one care nor a basic courtesy to acknowledge received the form even ask in person. Having my feet infected twice at the shower rooms cause little or none chemical products used to clean or kill germs/. Bacteria. no one contact me to check up nor care about it. Equipments constantly broken. Gym floor hardly cleaned , bottles, towels, stuffs left on gym floor for many days indicated no cleaning. Fitness first should be call money first.
Cancelling membership costs money?
Joined Fitness First to better myself, yet found myself having to provide documentation & such just to cancel a membership after an injury & change in life circumstances. Then was told I would be 'given' an 80% discount off what would otherwise be a hefty penalty? Not caring, just business-minded. Customer service on the phone was the worst. Kept supporting its company & didn't listen or note down the feedback I had to pass on. Lost a long term customer because of these unsympathetic ways of dealing with people. Never to return again. Good bye Fitness First!
Worst costumer service and overpriced
The costumer service needs a proper training and the management in general is terrible. It’s an ok gym facility wise but also overpriced. My 24 hour access card wasn’t working couple of times when I tried to get in so I had to return home and the next day they would just say sorry for inconvenience every single time. Overall it’s not worth your money.
I have been a member with Fitness First since it first opened in Sydney. Recently i rang the head office to cancel my membership and was told and promised that someone will call me back rather then waiting on the phone. No one called me back and i have rang them back 3 times since then and they basically said its going to be a very long wait and someone will call me back. Why is so hard to cancel my membership? I said to the person on the phone if i was buying a membership then is would be instant BUT because i'm cancelling they are making it v...ery difficult. Apparently they don't have a legal cancellation form and it has to be done over the phone. BUT if they are taking your money from your bank then you will have to sign a legal form so they can take money out of your account every fortnight. I will never join with them again.
Terribly maintained facilities
I'm a member of Chatswood FF. Same toilet has been broken on and off throughout the years, and it is mostly off. The members cant understand why they dont just replace the whole damn thing. The cleaning is terrible, eg, the showers are clogged with hair monsters from early in the morning. Equipment is broken for months on end.
The only reason I keep my membership is I love the classes and I've made a lot of friends there. If there was another option in Chatswood with great classes at suitable times I'm sure we would all leave.
Horrible, dont even go near this gym
Staff is very rude. Accused my friend and I of sneaking in and asked me to tap my card in front of him again and never apologised after. I would give 0-star for them if I could. The place is not properly cleaned and maintained either. The whole place is not properly ventilated and charge people so much for their lousy service and poor staff attitude
Doggy staff at Macquarie center
The staff and the manager at Macquarie shopping center are horrible. I got charged $26 registration fees even I canceled before the 2-week free trial finishes (Only been there for the first 3 days) and on the third day, I got charged another fee of $11 (they said it's a credit card surcharge LOL) in my bank account, which I had to made multiple trips there to get my $11 back. The first week I went there to cancel the 2-week free trial and ask for the refunds, they said the other staff is using the computer now so he will cancel it after and I w...ill get my refund bank in this week so I left, didn't get any refund back in the week. Next week I went there again, they said the manager is not here for a week cuz she's on holiday but the manager knows I want to cancel it so you will get the refund back in 1-2 business days which I didn't get a single cent back to my account. The third week I went there the staff was trying to nonsense me about "You will be getting the refund soon but are you sure you want to quit the gym, we can offer you more discount if you want.", and I'm sick of it so I have to ask to talk directly to the manager for a refund, she said she has done it last week but I didn't get anything back in my account ( I even show her my bank transaction) so she did it again in front of me and I got my $11 back on the next day but I still couldn't get the $26 back registration fees. I will get third parties to involve.
The reviewer stated that an incentive was offered for this review
Rude and unpleasant staff, and questionable business practices
My relationship with this disreputable company has come to an abrupt end due to their refusal to honour a special contract which was set up over a year ago (as that staff member is no longer there it no longer applies apparently). Their frontline staff are unnecessarily aggressive, and the manager was equally unhelpful. When I recently had to take four months off, they were very happy to take the membership freeze payment ($8.00 a fortnight), but refused to offer the previous membership arrangement on my return. Stay clear of their bathrooms too, they are decidedly grubby. PS. Not sure why I have to give them one star, a thumbs down would be my preferred rating.
Went through all the Xmas shopping traffic and parking to get to Macquarie Centre Fitness first, only to be told that the class clearly showing on their online timetable does not exist and will not happen. Wasting peoples time
the staff are horrible and treat you with no respect
I would never ever return here. I cancelled before my 2-week free trial and still getting charged but I am persisting and ensuring I get my refund, otherwise getting third parties involved. Such a joke!
Fitness First Doncaster
From the entry point the staff are uninterested, the gym is filthy with debris and dust allover anything above head height.
Stained floors, change rooms and showers are always dirty, sauna and steam rooms dirty.
General lack of maintenance
After a year on fitness first they are accusing me of breaking their equipment and have footage to prove it but refuse to show it. Saying that it CLEARLY it is me breaking it after reviewing all of the footage. Currently waiting for their "legal team" to take action.
Don’t go there!!!
Staff is really rude and it’s impossible to actually get the 24/7 access. U have to get an induction for the after hour access. I went to 12 fitness first clubs and either weren’t the cards Available or I had to book an appointment which was only available after 6 months (so after my contract ends anyway). Really disappointed.
Questions & Answers
How to make a Rockdale, NSW club become cleaner and nicer than it is now? It's been over 8 months - nothing has changed - same dirty bathrooms, same broken locker doors, no shower gel in dispensers at all sometimes, irregular water temperature of the pool
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