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Awful experience for customer services!!!
Awful experience for customer services!!! Only make a contact if you are not attempting to cancel the membership.
1. you need to notice them 28 days ahead to cancel, and if you notice them after changing the coming fortnight, they will charge you another 2 fortnight.
2. the cancel phone line you at least to wait half hour, and somtimes the phone line will auto shut around 30mins, I spent a entrie morning to reach their cancellation services. Totally waste time!!! Also, I call 4 times to get the cancellation phone number. The first / second time...
terrible customer service
I have been trying to cancel my membership for 1 week. Firstly, I went to the Brighton unit where they said they could not cancel my membership there and gave me a number to call. I tried calling them, they have not even answered me. I spent almost 2 hours trying to talk to them. This is a complete disrespect to the customer. They have to review their customer service system urgently.
The biggest scam. Worst customer service and antiquated business culture.
The biggest scam. I can't believe they are still in business given they have the worst costumer service of any gym in the world and the most antiquated business culture. I have been fighting to cancel my membership for 6 months and they find a way to delay this process. I have spent hours on wait on calls. I have left my number at managers offices im various locations and still no amnswers. It is truly bad service.
Amputee needed doctor's certificate to suspend membership
Heard the story about the bilateral amputee who needed a doctor's certificate to suspend membership at FF? Draw closer and I'll tell you. Husband, and 20 year member of FF, had a series of medical conditions of life-threatening nature, has been hospitalized for three months, and ended up having bilateral below knee amputation plus several fingers, and needed a doctor's certificate to suspend membership. His wife also needed a certificate a she was told " you can still train, can't you". Apart from being severely traumatised and spending every day sitting in ICU praying husband would survive, I guess I could still go the the gym and train. Medical certificates supplied, and thanks for creating extra stress for me.
Genuinely terrible customer service
Fitness first resumed billing my membership without consulting me, having said on the phone that my membership could stay on freeze until I wanted to resume. They were condescending and aggressive about my complaint and very dismissive of my request for a refund. I have been a member for 8 years but was still treated incredibly rudely. They then sent me an email misrepresenting all the details of my complaint and making no effort to follow up with me about what had happened. I hadn't given any authorisation to remove funds from my account and I hadn't resumed using the service. Would not recommend anyone getting a membership as they really don't seem to care at all about their customers or providing a good customer experience.
Customer service at fitness first George street
The One female employee wearing a blue and one wearing a black mask at reception incorrectly,both need to pay a bit more attention to customer service skills and less attention to their negative attitudes. Without patrons, they too would go out of work. Out of all the fitness first places I have tried, this was my worst impression of your employees. Working in hospitality in many different roles in my lifetime, the two with dark hair are definitely not an asset to your growing company, even during this pandemic
- Verified customer
Rude obnoxious receptionist, with covid double standards.
I joined the Mona Vale Fitness First club last week. With the new covid restrictions we're told "no more than 1 person in the sauna at a time" (see image). It does not give any exceptions to the rule, nothing about family, partners, or members of the same household. I expect this is because, if two or more people can claim to be "of the same household", there is nothing to stop anyone claiming the same thing even when they are not.
Just to be clear, I don't agree with the covid restrictions. It's stupid, and arguably does more harm than good. ...
Don't go to Fitness First! Horrible eyewitness story: Brighton East, Victoria
In late 2017 in Victoria, I think it was October from memory, I, along with many other gym members were horrified to see what a Fitness First Manager did to a female member who had just completed her workout at the gym. I had spoken with her on a previous occasion and she was the loveliest, most sincere and kind woman you would ever meet.
On this afternoon, the Manager rang the police up about her and told several lies about her. She was then humiliated during peak hour, whilst three men held her against her will, two being police officers, whi...
Don't sign Direct Debit Forms!
Fitness First took 2 payments out of my account (and my friends) without emailing details of the club reopening times after the Government imposed lockdown. I explained I may have frozen my account, as I'm an essential worker and didn't think it was safe or professional for me to attend the gym during this crisis, and then go to work with primary school children. When asked for my money back, Fitness First gave me credit and extended a complimentary freeze. They stated if I cancelled, they would take 28days fees from my account. I pointed out t...hat if I terminated my membership during lockdown, and given 28days notice, I wouldn't owe fees as the lockdown was involuntary. I also stated Fitness First were not permitted to take money out of my account if I cancelled with 28days notice. Their response: Fitness First terminated my membership without my permission; said they would waive the 28days fees and refused to refund my money. DO NOT SIGN A DIRECT DEBIT FORM. THEYLL TAKE YOUR MONEY REGARDLESS. I'm taking further action.
More than half the staff & 95% of the Trainers are morons. After I signed up they closed 3 or 4 gyms down. Can not stand them & tell all my mates & any one that will listen stay away from fitness first. Go else we’re
Cruel, insensitive and absolutely bullies!
I would never sign with fitness first again and I would warn any young ones not to either. Cruel and insensitive and won't move one bit no matter what your circumstances are.
Update on previous review
After emailing my complaint to the company they have come back and said they will refund the money since before COVID. I very much appreciated them doing this. Good outcome from what was very bad.
Terrible Customer Service
Tyla is a horrible man for his job at reception !!
I have been a gym member to many gyms over the last four decades.
Never once feel I have to avoid going to the gym the time he‘s working and so to avoid meeting him !!
He rushed after me yesterday when I was about to leave at 3 min before closing !!
I just walked passed him near the lift, he voiced very loud and very rude, told me I have to finished everything and gone within 50minutes of using the gym and not at 3 min before the gym closed !!
He embarrassed me !!
Especially the way he talks to me !!
I am a customer not a robbery !!
Why do I have to be restricted and be controlled by him in such a horrible way!!
I hope I will never see him again !!...
Poor Service, Booking Apps does not Work
Booking app fails every time. Getting charged for a gym I cannot use. Tried to cancel on-line - functionality is disabled. Emailed gym - no response. Called 7x times - nobody answers or returns your call. May have to cancel my credit card so I stop getting charged $46/fortnight for a service I cannot use.
Poor Customer Service, not responding to cancellation request
I've been a member of FF for over a year. Since we are forced to WFH, I can't go to the gym anymore, plus there are no FF clubs close to where I live. I called up the Victoria Gardens Club in Melbourne to cancel my membership and they redirected me to the cancellation section where the call simply disconnects. I've called again but there is no answer anymore. I've emailed the Victoria Gardens club in Melbourne too, but there is no response to my emails too. This is VERY BAD customer service. Can someone please respond to my request.
Gym doesn’t care if you get stolen inside
It’s a good gym with a lot of room in changing room and exercising floors. Staff are very friendly, but equipments and steam room are always “out of order”.
Something VERY important to know is there are thieves in this gym. Yesterday I left my expensive headphone on the sink in the changing room while I was unlocking my locker and bummm some scumbag stole my headphone while I was still in the changing room. Spoke with the receptionist and he said would talk to his manager and get back to me. Guess what? No reply nothing from their end. I asked ...
Petty customer service
Been a member for 6 plus years. About 2 years ago I changed to time out (max 4 visits per month), and visiting Mosman every Saturday for that time. Today I was told I would have to pay an additional $10 to do my class for no reason other than apparently I signed up at another club all those years ago. These staff at Mosman are aggressive, rude and petty. Goodbye FF. The good news is there are plenty of other options and I’ve already joined a new gym. When will you learn the importance of service and retention?!!
Loyalty is not rewarded
After 7 years with Fitness First, i added my partner to my membership and not only we had to pay for joining fees but our membership fees are going to increase of 2% every year even if i joined before they put in place this new rule. I don’t think I’m going to renew 1 more year...
Questions & Answers
How to make a Rockdale, NSW club become cleaner and nicer than it is now? It's been over 8 months - nothing has changed - same dirty bathrooms, same broken locker doors, no shower gel in dispensers at all sometimes, irregular water temperature of the pool
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