Rude and unpleasant staff, and questionable business practices
My relationship with this disreputable company has come to an abrupt end due to their refusal to honour a special contract which was set up over a year ago (as that staff member is no longer there it no longer applies apparently). Their frontline staff are unnecessarily aggressive, and the manager was equally unhelpful. When I recently had to take four months off, they were very happy to take the membership freeze payment ($8.00 a fortnight), but refused to offer the previous membership arrangement on my return. Stay clear of their bathrooms too, they are decidedly grubby. PS. Not sure why I have to give them one star, a thumbs down would be my preferred rating.
Went through all the Xmas shopping traffic and parking to get to Macquarie Centre Fitness first, only to be told that the class clearly showing on their online timetable does not exist and will not happen. Wasting peoples time
the staff are horrible and treat you with no respect
I would never ever return here. I cancelled before my 2-week free trial and still getting charged but I am persisting and ensuring I get my refund, otherwise getting third parties involved. Such a joke!
Fitness First Doncaster
From the entry point the staff are uninterested, the gym is filthy with debris and dust allover anything above head height.
Stained floors, change rooms and showers are always dirty, sauna and steam rooms dirty.
General lack of maintenance
After a year on fitness first they are accusing me of breaking their equipment and have footage to prove it but refuse to show it. Saying that it CLEARLY it is me breaking it after reviewing all of the footage. Currently waiting for their "legal team" to take action.
Don’t go there!!!
Staff is really rude and it’s impossible to actually get the 24/7 access. U have to get an induction for the after hour access. I went to 12 fitness first clubs and either weren’t the cards Available or I had to book an appointment which was only available after 6 months (so after my contract ends anyway). Really disappointed.
Getting difficult to access the gyms
I’ve been a member for years and I loved going to these gyms.
The last few years it seems that being able to get to them is getting more and more difficult, not impossible but difficult, there used to be a gym right across the road from Westfield Miranda for example and it’s gone.
It seems that other than the sydney CBD, making a trip to the gym after work via public transport is lengthy and by the time you’re half way to the gym, well, you know what happens? Your willingness is gone.
I’ve been looking at another chain of gyms and they’ve ...got the right idea that fitness first once had, they’re easy to get to and very accessible via train and bus. I also worked out that by the time I pay the extra fees for public transport I’d be better off joining the opposition. I don’t know why fitness first locations have diminished but more so I don’t know why they are located in hard to get locations , unless you’re in the CBD then your pretty hard up getting to one.
be aware of the 28 days rip off notice period when exit
been with them for 10 years and decided to move to the other gym. but upon cancellation they need 28 days notice. what's that for except a final rip off when anyone decide to leave... pool business practice. definitely won't be coming back.
Awful experience!!! Think twice before making a contract!!!!!
Awful experience!!! Think twice before making a contract!!!!!
I believe they care to their profit a hundred times more than their customer satisfaction.
Nice before contract, too rude and ignorant after it (the poorest customer service I have ever experienced.)
They just enforce you to continue by their lengthy terms and conditions of their contract, not your satisfaction.
Don't trust what their staff say about the contract terms, just read it yourself carefully. what they tell you is different from what you sign.
They will fine you for anythi...
The reviewer stated that an incentive was offered for this review
Unhygenic steam/sauna room..... if it worked!
The steam room in Fitness First Castle Towers is a joke. Constantly out of action and takes minimum 4 weeks to fix. Claims only one steam room repairer in the whole of Sydney.... Pffft....
The steam and Sanua rooms barely get cleaned too.... always smells moldy and unhygenic.
Not worth the price one pays...
Not worthy of Platinum status
The owner(s)/manager(s) of this establishment refuse to attend to concerns raised by patrons and members regarding the poor condition of the equipment which continually breaks down. If and when the equipment is repaired, it is poorly done. The equipment is old, dirty and dusty. Front desk staff are often seen staring at their phones and bored. I have never seen a PT staff member make any attempt to demonstrate correct exercise technique when patrons clearly have not idea how to use the equipment. This facility is definitely NOT 'Platinum' worthy. Management and staff are eager to have you sign up and once you've joined, completely ignore your complaints. SHAME, SHAME, SHAME.
Very very disappointed
Just did the Pilates class at Menai Fitness First and we were squeezed into a small room room for the class. The gym is going through renovations and the renos are crap and badly design. And I've been told the yoga will be in the same Barra Room. I'm so disappointed with these changes. I hope the gym improves and whoever signed off on the renovations doesn't go to the gym and has no idea. So disappointed.
Of I could give a 0 I would
It is hard enough to get out of bed in winter to go to the gym at 5.O0am let alone to sit out the front for over 45 minutes while 50 people wait to get in and no staff member turns up.
Then to have to get dressed in the car put makeup on and go to work without showering.
Thanks Fitness First Rockdale for ruining my week.
WARNING: DONT PUT YOUR CHILD AT RISK!!!! AT TOP RYDE FITNESS FIRST SWIM SCHOOL
Attached is the email I sent to Fitness First Management the night that the NEAR DROWNING Incident happened (on 28/5/19).
My email sent:
"Christopher had a swim lesson tonight from 5:30-6:15pm. In the last 10 mins or so coach Simon still in the water and Bahar (the supervisor) instructed from the stand of his lane. ( I had a phone call and briefly absent) Christopher later on told me that he was feeling unwell as he had chocked some water from previous dive and told Bahar that. But Christopher was told by her that he got to continue with 2 mor...
Breach of Privacy
When you sign up you provide a phone number for someone to contact in an emergency. They then spam this number with marketing offers claim that you've been 'recommended' for gym membership. Completely unethical, immoral, illegal conduct Fitness First to obtain this personal information under false pretenses.
Horrible do not bother , rundown and outdated gyms equipment that is falling apart, unpleasant and rude staff not to mention the aggressive PT's. over priced gym's and even though they have already renovated a lot of the gym's are still look like they are falling apart. this new ''platinum'' badge is a joke (only thing platinum about it is the price of the membership) not one passport gym in the city now).
The worst addition of all is the Pitt street gym, no equipment at all just bikes.
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Questions & Answers
How to make a Rockdale, NSW club become cleaner and nicer than it is now? It's been over 8 months - nothing has changed - same dirty bathrooms, same broken locker doors, no shower gel in dispensers at all sometimes, irregular water temperature of the pool
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