Fix 'N' Flow Plumbing

The team provided the best and affordable options, with payment plans offered. All the staff who were involved were great and respectful. Excellent job with our burst pipes, and finished the job very neat and tidy. Highly recommended

Hi just like to give a review on Craig that came out to my apartment this morning. He was absolutely lovely very professional and had a very caring manner about him. Could not recommend him high enough. He is amazing. I’ll definitely be telling friends and family about fix and flow plumbing definitely would be using them in the future if needed thank you again, Craig. You are wonderful.

Excellent service from the team. They were professional, punctual, and completed the work to a high standard. Communication was clear throughout the whole process and everything was left clean and tidy once finished. Highly recommend and will definitely use them again.

Too expensive and money hungry ,would not recommend at all ,go elsewhere...

Fix n Flow charged more than $4000 for a job they didn't fix. They became aggressive when asked to visit the site again to actually fix it. Claimed they did the job so anything else would be a new job for which they would charge full rates for.… Read more

Given their customer service is non-existent, I got another plumber who saw the issue immediately and charged less than $1000, which in the end I didn't pay because it was a strata responsibility to fix. So no, it wasn't the hot water unit that was faulty, it was the outlet pipe that was cracked and causing the leaks. Sent issue to Dept of Fair Trading and now it is with the Building Commission. Tried before to come to a negotiated agreement for reimbursement of the hot water unit (not labour) but no-go from them. I feel the company has lots of good social media without the skills or customer service to back it up.

He charged $600 to just come out to my place. My family spent an hour bucketing water from my room while we waited for him to arrive. Just before he arrived, the rain died down so the water stopped coming in, and we found out where the issue was likely coming from. So the guy arrived and he was the most clueless person I have ever met. He asked… Read more

no relevant questions and had to be force fed information. He then went and sat in his car for 20 minutes before coming back to tell us he wanted $850 MORE to just LOOK at where the issue might be before wanting to charge us MORE if there was anything to be done. He couldn't tell us how much, I guess he would just figure out how much he could milk the desperate situation. I have never been so price gouged in my life. I told him to leave so the guy did literally nothing for $600, just sat around for half an hour. I suspect he was so tight lipped because if anything he said would have suggested a solution he couldn't have gotten his $850. I have never done plumbing in my life and I was so disgusted I went out to check the drain, it was not a hard job. They were just debating the maximum they could charge me to do nothing. Utter scam.

Called to enquire on a pool leak. Someone named Joey came out. I was not under the impression that this call out was not to do testing as I was told over the phone. Joey came out took a photo of my pool then asked for $100. Not sure why he was sent out he did nothing but take a photo which I could’ve simply sent myself, then he went onto to tell… Read more

me if I wanted it tested it would be $1500. This was new information to me. Literally cost me money for someone to come out and take a lousy photo which I believe he did just to prove he came here and that’s about it. Won’t be referring this company to anyone and will not be using them again. I was not given the correct information when I made the call and pretty much just got a smug guy come out who patronized me and left. Thanks for nothing.

Hi I just wish to commend the professionalism in the way Joey explained the reasoning behind the pressure situation that I have. On his advice I have removed the restriction in the shower head and so far, it seems to have fixed the problem.

Highly recommend FIX ‘N’ FLOW PLUMBING and will definitely be using them for all future plumbing requirements. This company is professional and reliable! Our hot water died after 10yrs of service. Contacted a few companies and initially only expected a quote from Fix n flow. After the quote for all of our options was provided with knowledge of… Read more

what type of unit would provide our needs and then considered the best option. The types offered were electrical hot water single or twin unit, continuous hot water system or gas hot water system. We booked them in to conduct the works due to Fix n flow’s transparency and ability to answer all of our many questions. Initially we weren’t sure whether to repair, replace and replace with which type of unit. We decided to remove and replace from indoor upstairs laundry to outside, on the side of the house. They provided everything required including the unit, plumbing, electrical and gas. The total job took under 4hrs for capping and redirecting copper pipe work for water and gas. A slab for the hot water unit, junction for the previous electrical wiring, allowing us the option to use in the future if required. Removal of the old unit and unlimited knowledge of everything involved/required for works and maintenance. Amazing dealing with them regarding customer service, clear and concise communication, understanding urgency and competitively priced. Everyone that I have spoken to prior and during the service created an assuring feeling and made us feel like we made the right choice in choosing them, even with a slight complication of supplying the unit we initially chose, provided us with an alternative almost immediately and with a discount. High communication, involving notifications upon distance from attendance and unlimited knowledge of what they were doing, when and why. Well put together company with obvious experience of how to provide a remarkable service all round.