HomeFirst Services Plumbers

HomeFirst Services Plumbers

 Verifiedhomefirstservices.com.au🏆 2024 Award
HomeFirst Services Plumbers
4.5

4,559 reviews

PositivevsNegative
90% · 4,105411 · 9%
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Customer Service
4.7
Timeliness
4.8
Job Satisfaction
4.8
Rates and Fees
4.2
Outstanding customer service
Customers are charged by the job, not the hour

Reviews

4,559 reviews
Greg N.
Greg N.
  Melbourne

Fast turnaround over long weekend

Hot water system died prior to Easter break - Corey attended same day and removed the old system, while at the same time implementing a temporary solution. Lockie arrived immediately after the break and had us up and running within a couple of hours. Very professional, explained the details clearly, and did a clean job. More expensive than alternatives, but we felt looked after. Show reply
Rates and Fees
Mark S.
Mark S.
  Verified Melbourne

Quick, easy, clean

Lockie arrived on time and completed the plumbing work quickly and efficiently. Affected work area was tidied up nicely and he followed up by checking for air locks (prob not the right plumbing term!) which there was and finished up with an explanation of what to do/expect. Overall, thoroughly satisfied with the work performed and service - thank you Lockie Show reply
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Maddi.G
Maddi.G
  Melbourne

Amazing work!

Great customer service. Explained everything and took great care taken when doing works.

Fast and efficient all works completed.

Thank you!! Show reply

R T.
R T.
  Melbourne
Phil J.
Phil J.Greater Melbourne (Inner), VIC2 posts
  Melbourne
HomeFirst Services
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Kylie
Kylie
  Adelaide

Overpriced and pushy

I booked plumber through MAD Plumbing and Electrical.

The plumber was 3 hours late and when I told him I wasn't prepared to pay $650 to clean drains, which is my choice, he became argumentative. I asked him about just getting only the drains cleaned and he said $600 and questioned why wouldn't pay for the camera inspection which was only $50. He was like a pushy salesman. I reluctantly paid the $49 call out fee and thankfully he left my property.
Today I got my drains fixed by a small business owner for $250, this included the camera inspection.

Lisa H
Lisa H
  Adelaide

Job well done

Prompt response. On time. Friendly. Thank you Tyler and Jared! Show reply
Imelda
Imelda
  Melbourne

Plumbing

Jesse from homefirst came to my property and repaired my solar hot water system and water meter. he explained all costs and details of works prior to the works being done. he complained the works In a timely and professional manner. Highly recommended
Effie
Effie
  Verified Melbourne

Very professional

The plumbers where on time,polite ,professional,answered all queries,helpful and understanding would recommend Show reply
Kentravels
Kentravels
  Melbourne

great job lockie thank you

lockie came and installed our two new toilets and theyve been great was very polite and talked us through the whole process and was alsovery patient with us 45843 Show reply
Rates and Fees
Paul
Paul2 posts
  Melbourne

Great

Awesome work, it was done very neatly, and with quality. Show reply
Dan d.
Dan d.
  Melbourne

Great service

Very happy with the install of my new hot water service by Lockie B. He did a very clean and professional job while being polite and respectful to my property Show reply
lex mckenzie
lex mckenzieGreater Melbourne (Inner), VIC2 posts
  Verified Melbourne

Lockie B 43712

Service was efficient and thorough Lockie was very considerate and cleaned up well
Thanks Show reply
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Nothankyou
Nothankyou2 posts
  Verified Melbourne
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
HomeFirst Services
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Thank you for the positive feedback! Lockie takes great pride in delivering efficient and thorough services to our customers, so we are glad to hear it made a positive impression on you.

Irene
Irene
  Verified Melbourne

Fabulous workmanship

Completed a complicated repair job on my weatherboards and window. Came on time, cleaned up and were helpful throughout. Would definitely use them again. Job no 43487 Steve, Chris and Anthonyp Show reply

Questions & Answers

Marie B.
Marie B. · Plumbers Adelaide

How much for a new basic toilet fitted

Marie B.
Marie B. · Plumbers Adelaide

How much to get a new toilet?

Manny
Manny · Plumbers

What is the guarantee period provided by PlumFirst for plumbing jobs. Do they produce a compliance Certificate. If so when is it provided

PlumbFirst
PlumbFirst   DM   

Details

Features

PlumbFirst is comprised of a large team of licensed plumbers. The company offers a range of services, including gas fitting, fixing pipes and leaks, toilet plumbing, as well as repairing showers and baths, taps and sinks.

The company's services are available 24 hours a day, 7 days a week in case of emergencies. Customers are charged for the job, not by the hour – so if the job ends up taking longer than anticipated there won't be a higher charge.

Points of praise

  • Customers were kept informed throughout the process. If there were any changes made, such as the water being turned off, people were informed beforehand so there were no unpleasant surprises.
  • The plumbers that PlumbFirst sent out were friendly and hard working. Many reviewers reported being pleased with the person who was sent to fix their plumbing issues.
  • The majority of reviewers mentioned that tasks were completed swiftly. The plumbers arrived at their jobs on time, and displayed admirable work ethics.
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