Flight Risk

We purchased 2 x 333 in the mid year sale. We got an order confirmation email (so I know they had the correct email address) but we then didn't get another email from them re shipping, tracking or delivery. We used their website chat function to say we hadn't had any correspondence - but they didn't update anything. We had to go directly to the… Read more

courier to find out where they were and when they would be delivered. Then they were delivered and one bike didn't work. There was a lot of back and forwards with them via email, no phone calls, delayed response times, and we have ended up having to take the bike to a nearby stockist to diagnose the problem - which was a factory fault and we're now waiting for a part to be sent to the bike store. Repair could take another week. So three weeks after ordering the bikes, we only have one. All communication to FR, the transport of the bike, communication with the bike store etc has been initiated by us. All responsibility has been taken on by us. In my opinion, Flight Risk should have sent us a new bike and taken responsibility for repairing the first one themselves. Its been a really disappointing customer service experience. I expect more after spending $7500 on two bikes.

I purchased a Flight Risk FR303 through Appliances Online and unfortunately the entire experience was extremely disappointing. The bike was advertised as approximately 95% assembled, which created the expectation that it would be close to ride-ready with only minor setup required. Instead, it arrived with multiple major components not attached,… Read more

including the front wheel, seat, light, mudguards and other parts requiring assembly. For a brand new e-bike, this was not what I expected at all.

There were also missing parts, including critical hardware for the front wheel assembly. I had to spend my own time researching, contacting support, and trying to work out what was wrong because proper model-specific instructions were not included. Even the video later provided still did not clearly show the full installation process, as parts were already positioned in the demonstration and the tools shown were different from the tools supplied.

After attempting setup, I took the bike for a ride and experienced loud screeching brakes, unusual noises, and concerns with the throttle feeling loose or incorrectly fitted. This left me feeling unsafe and with no confidence in the product.

What should have been an exciting purchase turned into stress, frustration, wasted time, and a long complaint process. In the end, the bike had to be collected for a refund.

My biggest concern is inconsistency between how the product is advertised versus how it arrived. If a bike is promoted as nearly fully assembled, customers should receive it in that condition with all required parts present and clear instructions included.

Based on my experience, I cannot recommend this product or the purchasing process I went through.

I absolutely love my new 505 bike! However, I did run into a small issue with the rear brakes not working properly. I brought the bike back and spoke with John, who was incredibly helpful. Instead of just fixing the problem, he went above and beyond—upgrading the entire brake system to Tektro hydraulics at no extra cost. Outstanding service! John, you're a legend! Show details

Impressed with the quality,price and delivery of my FR303 e bike. A few minor issues have been fixed quickly and professionally. Thanks to John and the boys at Mascot after sales has been excellent. Enjoying the ride. Thanks Flight Risk Show details