Florentine Eyewear

Very poor service and no response to urgent request for help with invoice issue from head office. They can not be contacted except by email with no phone number. The whole process was very stressful and my issue was only resolved by contacting the manufacturer to sort out. The store manager gave me wrong information re making a health fund claim and was no help in sorting it out.

Bad after sales service – This review relates to the Jindalee store and head office. I purchased a pair of Serengeti sunglasses in December’23 for over $300. All was fine with the glasses till last week when a fault developed rendering the sunglasses unsafe to wear. I returned to the store last Friday & the staff member promised to get back to me the same day with a solution as they had no parts. I have not heard back from them since and I cannot get through on the phone. When I had not heard back I made a formal complaint to their head office on June 10th to no avail whatsoever. This is very disappointing and is not acceptable or satisfactory. I will not buy from them again and would not recommend.

Update: I received replacement nose pads after two & a half weeks. This was after me advising them I would return the Serengeti sunglasses for a full refund if I didn’t get some action. I have therefore updated my review from 1 to 2 stars. I have purchased Serengeti sunglasses several times over the years and have no real issue with them. When I purchase my next pair I will buy them elsewhere but definitely not at Florentine Eyewear, Jindalee DFO.

The worst Store – I recently visited The Florentine Eyewear store in Brisbane and unfortunately, my experience left much to be desired. The store had a decent selection of sunglasses, but the overall atmosphere was marred by the behavior of the staff.I was taken aback by the rudeness displayed by the employees. To make matters worse, I observed something particularly off-putting: the staff openly conversing in Farsi in front of customers. While I understand that employees may have personal conversations, it is unprofessional and disrespectful to conduct them in a language that excludes and alienates customers.