Flow Power

The Victorian Energy Compare (VEC) website tool served up Flow Power 'Flow Home' as the cheapest offer based on my retrieved meter data. I had a couple of questions to ask before signing up (which is via an App, of course) so I called Flow Power. I waited in a queue, didn't get to speak to a human, but was eventually promised a call back within… Read more

48 hours. After four full days of silence, I rang again, only to be put on the same merry-go-round. So, I looked for answers on their website and stumbled across their 'PEA' or Price Efficiency Adjustment - a complex formula with unknowable inputs that therefore has an unknowable effect on your final bills. I didn't see this mentioned in the offer. Confused, I asked GPT about it:

"Flow Power’s Price Efficiency Adjustment (PEA) is absolutely real, and yes — it means the “29.27c/kWh” you saw on Victorian Energy Compare is not the rate you will actually pay. The PEA can move your rate up or down each month, and the size of that adjustment depends on wholesale market conditions and your usage pattern. It is not predictable, and for most households it tends to increase the effective rate rather than decrease it."

There is no mention of this PEA (that I could see) in the VEC offer, yet it materially changes the actual price you will pay (for most, an increase, according to GPT). To avoid allegations of deceptive practice and of 'gaming' the VEC results (to the detriment of other, honest, upfront power companies whose second or third place offer may actually be cheaper in reality), I believe such information should be disclosed clearly in any offer so the potential customer can decide if they want to play 'mystery bill'. Hence one out of five for communication and transparency.

Signed up to Flow Power Happy Hour 16 July - based my decision on the rate card on their website (which I downloaded and it's the right plan). After signing up I got the welcome email and the PDS, however the rates were different on the PDS. I then got another email saying that there was a pricing issue and some of the prices were wring and a new… Read more

PDS would be sent, however I didn't receive an updated PDS. So looks like I'm paying a lot more than what I sighed up for.

I have tried to contact support, but like many comments here it appears to be non-existent. Web chat doesn't work at all, nobody answers the phone, the callback feature (press star) doesn't work and no response from the web form ticket system.

On the positive side the sign up and app stuff worked, but deceptive pricing and no support is not good at all.

These guys are crooks, they market as being cheaper then they whack customers with a $1.6 daily supply charge. Moving away asap. Show details

Interested to know whether its just me, or does everyone in Australia get the feeling that there is an incredible amount of greed happening. See below. I "was" with Flow Power until this morning. I received an email yesterday saying yep all good, just having a pricing and plan change we have done this and done that... net effect $1 increase. I… Read more

went.. thats great. Well done Flow.

Then i got a correction email.

Sorry, what we said was wrong. your bill going up $1300 per year (estimated)! whichis 25% greater than the DMO. Now.. i have solar panels and i have batteries... I took one look at this took a breath and said... this is a crazy price gouge. Why so much? for one thing that i consumed on 30 July is the same thing i consumed on 31 july.. 25% more.

Sorry this is pure greed. You cant justify this. Instead of rewarding your customers for using renewables, you just want to gouge them.

Greed is not always good... provide a service that people value. Or atleast explain to me what i get for 25% more fees? do i get more value? If someone at Flow Power can explain what value i can get for 25% more fees, I would be happy to have that conversation? What value will i get for paying $1300 more a year, for a service that i have been consuming for $1300 less a year? What is this $1300 going to to justify it?

Let’s call a spade a spade: Flow Power didn’t just "update" their pricing for 2026 they actively priced out the customers they wanted to initially attract. This is akin to a "bait and switch"

I originally signed up for Flow Power because of their famous 45c/kWh "Happy Hour" feed-in tariff. I bought completely into the vision.

I invested tens of thousands of dollars into a massive 27 kWh dual-Tesla Powerwall setup, two EVs, and solar. I shifted my entire household’s behaviour. I put the pool pump and laundry on daytime timers to soak up the sun, charged the cars at 1:00 AM when wholesale prices crashed, and aggressively dumped my batteries back into the grid at 5:30 PM to help with the evening peak.

On 24 July, I got an incredibly spun email from them boasting: "Introducing more ways to save!" They bragged about doubling the Happy Hour window to four hours. Sounds great, right?

But when you actually read the fine print, it was a complete bait-and-switch:

The Cap: They dropped the premium feed-in tariff to 35c, but critically, they hard-capped it at 15 kWh per day. For anyone with a serious dual-battery setup like mine, half of my export capacity was instantly rendered worthless (dropping to a measly 10c).

The Daily Sting: They jacked the daily supply charge from $1.53 up to an eye-watering $2.50 per day.

That’s an extra $350 a year out of my pocket just to stay connected to the grid.

The Base Rate: The underlying usage rate was pushed to nearly 49c/kWh.

The kicker? The very next day, I received an "Oops, technical error" follow-up email from them quietly admitting that my personalised annual electricity cost on this new "better" plan was actually estimated to increase by $1,312.06.

If you just have a tiny 5 kWh battery and are a casual user, maybe this plan still works for you. But if you have invested in a serious home energy fortress and want an actual return on your hardware, Flow Power has made it mathematically clear they no longer want our business.

Firstly if I could give a negative stars I would. NO customer service. Don't waste your time with this mob. I'm changing & going elsewhere. Show details

I tried valiantly to get a quote from this supplier - Their web system didn't cover my situation (QLD - seniors card etc) so I tried the chat bot - laid out all the details - no response at all !! - TWICE - I copied the transcript and emailed them - ABSOL:UTELY no response ! - If they can't respond to new business applications, how bad will they be if you do manage to join up - Good Grief - No Thanks ! Show details

I've been with Flow Power for 3 months and I'm STILL waiting on a meter upgrade so that my solar exports can be tracked. I have not been able to contact Flow Power by phone or e-mail. I also can't get in touch with their meter installation team "Green Metering", who answer the phone with a terrible GenAI bot. When I did manage to get through to… Read more

Flow Power, they tell me they don't know when they can install the meter. I have been kept perpetually waiting with no way to access their advertised solar feed-in tariff (which I'm sure is the only thing anyone looking to join Flow Power is interested in).

Even when I reached out to the ombudsman, Flow Power ignored their request to contact me. The only reason I'm still staying around is to wait for the outcome of the ombudsman investigation (who have a backlog of 6-8 weeks). If you need help from the ombudsman, not that it's not going to happen anytime soon.

If you already have solar + battery + smart meter set up, you'll still have to deal with contacting Flow Power to pay out the feed-in tariff. All in all, they can get away with these poor practices because our ombudsman and regulators are too disinterested to punish them. Avoid Flow Power.

Tried to ring to get an understanding of how their rates compare to amber and what my specific bill would look like after signing up, given that I have an energy efficient house, an EV and a battery, and they dont even take phone enquiries. It is not good customer service to provide a complicated product with multiple options and then have no one to talk to about it. But maybe it makes them cheaper - I guess I won't find out. Show details

The CUSTOMER SERVICE of Flow Power is NON EXISTENT. Maybe its run by BOTS or AI. I've tried calling Flow Power many times for further information and clarity on the service they are claiming to offer and have left many messages for a call back. No one bothers to have the decency of getting back to me and guess what. YOU CAN STICK YOUR BUSINESS, YOU KNOW WHERE. Show details

As the owner of solar panels and a battery, I was interested in having Flow Power as my energy provider. Their rates looked very competitive and they have an excellent feed-in tariff in the evening, so I could charge my battery during the day and export power at night. I had several questions that I wanted to ask before signing up, so I tried… Read more

using the chat facility on Flow's website. Despite typing in several messages over the course of an hour, then trying again a couple of hours later, not one of my messages was responded to.

So I then filled in the contact form on their website and posed my questions there. I did receive an email back from them, but it was automated and simply asked me to use the chat facility on their website if I had any questions. As I knew the chat facility wasn't being manned, that didn't help. They gave one other option - reply to that email with any questions I had. So I did that, but upon hitting Send I got a non-delivery notice as the email address they used was invalid.

As I can't get any answers to my questions, I won't be joining them. In addition, according to their website, if you want to be paid any credit that you have on your electricity account (earned through solar exports,) then you simply need to use the website chat facility to ask for payment to be sent to you. Given that the chat doesn't work, I fear that you may never get paid any credit owed to you.

I emailed Flow to get more information early on- no reply. Signed up because of the 45c fit. Emailed twice about meter upgrade - no reply. 5 weeks after signing up I've left. Amber was the same - customer service is non-existent. Sorry, that's not good enough. BTW I also learned these guys will charge you to export off-peak based with their… Read more

pricing model and given the lack of curtailment that will cost you. I'd avoid this provider until they improve on a multiple fronts

Set export to grid for the peak time of the day, no hassles. Switched from Amber and instead of $12 credit got $70 for a month Show details

Very complex pricing (I am still trying to understand it) I understand energy prices have risen steeply of late, but since moving to flow power my August bill rose by nearly $20 from 2024, and by more than $20 on the September bill. Their plug in device they supply to give you live coverage of your power usage no longer works. To top it off, their… Read more

sales team contacted me trying to sell me a battery. It was competently priced so I asked for more details. Now about 6 weeks on they have still failed to act on my enquiry. One of the most incompetent companies I have ever dealt with, and will be moving on from them very quickly