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Forestwest

Forestwest

 VerifiedABN: 23608750536
Forestwest
4.1

13 reviews

Positive vs Negative
77%23%
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13 reviews
Philip
Philip NSW
   Fair Incentive

Three years ago, I purchased the ForestWest 12-ton kinetic log splitter to handle very seasoned hardwood in NSW, Australia. The wood we buy is nearly impossible to split with an axe, with logs coming in various sizes up to 300x500mm. I was initially unsure which size splitter to choose, but I am glad I chose this one. It handles the task… Read more

effortlessly. During the winter months, I can simply head out to the shed and split what I need for the evening rather than spending days working through piles of wood. It truly is a pleasure to use.

Recently, I pushed the machine beyond its rating by tackling a large stump, which resulted in a broken guide roller. However, resolving the issue was just as seamless as using the splitter itself. I ordered the replacement part from ForestWest on Monday, it arrived by Thursday, and the solid, well-engineered design made it easy to replace in just 15 minutes.

I am extremely impressed and will continue to recommend ForestWest and your log splitters to others.

Graham Dowdell
Graham Dowdell
   Fair Incentive

Great little machine. Very happy with the performance. Surprisingly powerful.

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Douglas
Douglas VIC
 

Bought an 18 ton splitter from Forestwest.. was delivered to nearest depot promptly.. it assembled properly with relative ease.. working well on some gnarly sugar gum foot blocks. Can't comment on longevity after 3 mths but it is clearly working comfortably within its tolerances on knotty foot blocks. Show reply

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Scott Granville
Scott Granville 2 posts
   Fair Incentive

Easy to deal with, competitive pricing, happy with the log splitter, makes the task so much easier. Thx to the team at Forestwest for your help Show reply

Lisa
Lisa QLD 3 posts
 

From start to finish the guys at Forestwest have been great. The order was picked up straight away and delivered before a week was gone. It is now at our place waiting for the shed to be cleaned out so it can be placed in under cover. Thanks for the great service. Show reply

Mitch
Mitch
   Fair Incentive  Verified

Excellent product and customer service at pick-up. Great value, and splits wood easily. Performs better than expected on wood sizes bigger than spec. Show details ·  1

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Roger B.
Roger B. SA
   Verified

I am normally the type of person that likes to pick things up and feel before I buy, however searching for the type of vice I was looking for was not possible in my area, I researched on line and found Forestwest along with several others offering the vice I was looking for , Forestwest however offered detailed product description , photos etc… Read more ·  1

that answered most of my questions , I used the online message tab and received prompt responses . Ordering on line was an easy process. Delivery time was excellent with tracking updates, correspondence through out the process was great, Upon receipt the unit turned out to be all and more than I expected.. very pleased

Kris
Kris WA
 

I was actually a bit hesitant to buy from Forestwest at first after seeing a few negative Google reviews. Then I found out one of my mates already had one of their log splitters. I helped him split a heap of firewood one weekend and was honestly pretty impressed with it. So I ended up buying the 18-ton electric model last winter. I've just… Read more ·  1

dragged it out again this winter and it's still working great. Plenty of power for the type of timber I split and it's made the job a lot easier.

Delivery was better than I expected too. It was shipped from Perth to the Albany depot and was there the next day. Freight was only around $100 or so (definitely under $200), which I thought was pretty good for a machine this size.

No regrets at all. Glad I didn't let a few bad reviews put me off. I'd happily recommend it if you're after a solid electric log splitter.

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Chen A.
Chen A. VIC 2 posts
   Verified

The product page provides a comprehensive description of the machine, and I also visited the showroom to inspect it in person. The staff were highly knowledgeable about the product and gave me a live demonstration. They also took the time to explain the key operating procedures and safety precautions, which I found very helpful. After unboxing the… Read more ·  1

machine, I noticed that the printed manual was not particularly detailed. However, after contacting customer service, I was directed to the step-by-step setup guide available on the website. By following the video instructions, I was able to assemble the machine easily and without any issues.

My first experience using the machine was excellent. It handled the lawn in front of my house with ease. One thing I did notice is that when working on clay soil, mud tends to accumulate inside the fender, which can increase blade wear. It is therefore necessary to stop the machine periodically and clean out the buildup. Aside from that, the machine has performed perfectly, and I'll continue to provide feedback as I gain more experience using it.

Julian.
Julian. 6 posts
 

I have a forest west 15 tonne kinetic log splitter model BM11097P and I have to say I would not recommend this to anyone, we have had so many probables trying to get it started with most times you simply can’t get it going , new spark plug, fresh fuel, oil , feels like $1000 down the drain I would not recommend Show details

Forestwest
Forestwest    

Hi, Julian, Thank you for your feedback — we’re really… Read more

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Vicky L
Vicky L VIC
 

We had one of the best purchase experience with Forestwest in Seaford. My husband and I went to look at the log splitter, the staff went their way to demo the splitter, explain how it works, and help us put into our car. The splitter works excellent, easy to use, split everything we threw on it. We will go back for more equipment for sure. 10 out of 10. Show reply

Sudesh T.
Sudesh T. VIC 2 posts
   Verified

FORESTWEST MELBOURNE PEOPLE ARE SCAM, FRAUD AND CHEATERS. PLEASE NEVER EVER BUY ANY PRODUCT FROM FORESTWEST MELBOURNE, if you don't want to get ripped off and stressed. In fact, you pay them money to purchase stress and harassment, not a product or item. Firstly, they would deliver you an item which has got a manufacturing defect. You will waste… Read more

your time to assemble the item, and then while assembling, you will notice a defect which was not or could not be fixed by a producing factory, and inform them accordingly. Instead of getting the item replaced or taking it back, they would start dictating their terms, playing tricks and tactics not only with you but even with the agencies or authorities you would have approached to seek relief and remedy. So, just to save yourself being ripped of your money, and keeping just a trash and defective item in your shed or backyard and to save you of uninvited stress and harassment, it would be advisable not purchase any product from them.

Forestwest
Forestwest    

Hi, Sudesh We’re sorry to hear that you feel this way… Read more (+1 reply)

Kim
Kim WA 2 posts
   Verified

Forrestwest Canning Vale is hands down one of the most useless operations I’ve ever encountered. I showed up after being told my order was ready. It wasn’t. In fact, nothing had been prepared at all. One lone staff member was floating around — clueless and completely unhelpful. I was told to come back in 15 minutes. Came back — still nothing… Read more

ready.

Then I was left waiting another 20 minutes, completely ignored, while the staff member vanished into the back. When I asked what was going on, I was told, “Oh I was just doing something else.”

Excuse me? You had one job — prepare the order.

Then, to top it off: “I can’t load it, I’m new to the forklift.” What kind of joke operation takes payment for heavy gear, sends a pickup notice, then has no trained staff to actually load it?

This place is a waste of time, waste of fuel, and an insult to anyone’s intelligence. Disorganised, untrained, unprofessional. Avoid Forrestwest at all costs.

Forestwest
Forestwest    

Hi Kim, We sincerely apologise for the frustrating… Read more

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