Fossil Gen 6 Smartwatch Black Silicone
VerifiedMPN: FTW40611 review
Watch is ok, after service appalling – I purchased the Fossil Gen 6 watch with a camo band for my 17 yo son through the Fossil website. The watch itself is not the greatest, steps are inaccurate, phone calls connectivity sporadic, limited functionality…I should have believed the reviews I read. The camo watch band is held together by Velcro and is not well designed. After 2 months the Velcro is no longer adhesive, the watch on a number of occasions has fallen off my son‘s wrist, luckily so far the watch remains undamaged. I approached Fossil to request a different band as the one received was not fit for purpose, I requested a similarly priced replacement band so that we would not have to go through the same scenario in 2 months. Fossil are refusing this request and are insisting on sending the same design of watch band. I will not buy another Fossil product due to the poor after service and duty of care to their customers.
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Hi Tania, Thank you for leaving your comments. Our records show that you have been in contact with our Team regarding an issue with the Velcro watchband having lost its 'grip'. We offered to send a replacement Velcro Band, which you declined stating your preference for an alternate band. Accessory bands are not available via our Service Centre as these are a purchasable item via a Fossil Retail Store only. We have invited you to return the product for assessment as a warranty claim, and are yet to hear if you wish to do so.