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Frameless Direct

Frameless Direct

2.8 from 12 reviews · View Statistics
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Reviews

2.8
12 reviews
5
(5)
4
(0)
3
(0)
2
(1)
1
(6)
  • Product Quality
    2.0 (4)
  • Return Claim MadeYes (3) · No (1)
  • Shipping
    3.0 (2)
  • Job Satisfaction
    2.0 (4)
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Profesional

published

Nice and friendly guys, amazing service, fast service and best prices. Frameless Direct is one of the best warhorse for shower screen hardware and glasses.

Product Quality
5/5
Shipping
5/5
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The reviewer stated that an incentive was offered for this review

  • Verified

Unprofessional & the worst customer service I’ve ever experienced

published

Considering these guys are the “professionals” I submitted my measurements and they quoted me with the sizes and amount of glass panels required for my pool fence. When my installer arrived and measured it out, he said it won’t fit. As Frameless Direct state and other regulations state the panels need 40-60mm gap between each panel. They only allowed for 22mm. I’ve called several times, the manager won’t accept my call, the sales staff are rude and dismissive and won’t reply to my emails. Worst service I’ve ever experienced.

Product Quality
1/5
Shipping
1/5
George K.
George K.Greater Melbourne (Outer), VIC
  • Verified

Unprofessional rude stay away from this company

published

They delivered two glass panels, when we called to get the correct panels delivered they refused to deliver!! When we tried to get hold of the manager they refused to answer the phone!! Stay away from this company they are crooks.

Product Quality
1/5
Job Satisfaction
1/5

Wrong size delivered - Disgusting Customer service

published

Purchased two glass panels from Frameless Direct. I ordered the correct product, was given a receipt for the correct product, had the correct product on the delivery docket, but received the wrong product. Installer was paid to fit shower screen but couldn't finish the job. Rude staff refused to compensate and then blamed me for the error. Avoid this company at all costs.

Product Quality
1/5
Job Satisfaction
1/5
Incentivised Review No
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Greg
Greg
  • 2 reviews

Very Happy

published

Have used these guys a few times now and they have been great. Very good quality and turn around times. They went out of their way to help me meet a deadline. Won’t go anywhere else.

Incentivised Review No
Return Claim MadeNo

Totally dishonest!

published

I have waited 3 months for a shower screen that I still haven’t received, they haven’t even ordered it, apparently I am the only Person who sends them emails that they don’t receive, not helpful at all won’t be using them for anything.
If I could put 0 star review that’s what they would get.

Great

published

Did exactly what I wanted for a great price, and solid service! Products were great quality, and really had nothing to complain about.

MyReview659
MyReview659Melbourne

Cheap, Unorganised, Poor Customer Service, Damaged Products

published

I purchased my pool fence from Frameless Direct and it was fault, after fault, after fault. Damaged panels, incorrect sizes, forgotten parts etc.
When I advised about the damaged panels, Chris advised he would be out of business if he had to replace every faulty panel he delivers. ??? Ridiculous statement!! He has poor customer service skill and the rudest most dishonest man I have met. Shouldn’t be running a business and hopefully karma will give him what he deserves one day.
Please avoid buying from here. If a must, check every panel before signing the delivery form. Trust me, it’s worth it. If you don’t sign for delivery, it’s easier to get a replacement.

Great products and service

published

Great quality, quick service and delivery. Very helpful diy guides. Website is easy to use and really good pricing , very competitive

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Lysh
LyshMelb

Love these products

published

Great products and service, got our goods delivered in a couple of days and was impressed,
Love the final product

Very disapointed

published

Went for some prices and guidance for a new pool fence we’re having installed. Sales Manager was very rude and not interested. We will not be spending any of our money here.

Michelle
MichelleVIC, 3196
  • 4 reviews
  • 2 likes

Appallingly Poor Customer Service

published

Without going into too much detail I feel strongly towards expressing my disappointment about this business for their extremely poor customer service. A mistake was made on their end about my order and when I sought resolution with their customer service operator, I was appalled by how unhelpful and rude they can be. However, their products are reasonably priced and delivery is fairly quick.

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