Reviewer Photos & Videos
Useless customer service
Front door purchased 2018,locks installed by a ‘professional’. Needed repair <1year to fix lock and now completely stuffed, out of warranty of course. Store has useless customer service. Stay away.
Doors Plus A Hell Of A Lot Of Fuss For Customers
Door Plus Balcatta,
Well to whoever goes there and gets a door from them DON’T do it.
We walked in paid half the money for a door to be replaced and organised someone to come out a measure.
They didn’t turn up on the Monday No phone call advising us that they wont be coming so it had to be rescheduled for the following week. (customer calling not doors plus)
After they had come out that following week and done the measurement we heard nothing at all We ended up chasing them up asking when the door would be installed.
When they came to insta...
Primitive Business model
These guys are living in the dark ages!!! Absolutely out of touch with current business trends.
So its impossible to see any of their products on their utterly poor website which clearly needs to be modernised, the navigation of the page is atrocious.
So I call up to enquire, and im told "we dont show the products on our website so that a customer comes into the store instead" oh really, thats convenient seeing as the nearest store to me is 20kms away!!!! Get your heads out of the sand, this is not how to do business. You deliver your products so let customers buy online and then have delivered.
Wake up, youve lost my business
Good customer service
Very smooth process from ordering to installation was kept informed of ordering process, delivery and install.
Single fault old doors were left on site to dispose of though they would be removed.
- Verified customer
My screen front door looks fantastic
Great to deal with fantastic customer service, very helpful if you’re unsure of what you want staff are very obliging. There service is great from the showroom to the fitting of the door.
Stay Away from Fyshwick Canberra store !!!
Ordered a decorative screen door in January 2020, 50% deposit paid with balance to be paid on install. 6 weeks later the fitter called to advise he could install the next morning but demanded payment over the phone before he locked in the installation date and time. He also advised that he didn’t need anyone to be home for him to complete the install. Pretty sure this is not protocol. I arrived home the next day to find the incorrect design had been ordered by the salesperson. I was stuck with a door that did not suit the style of my house. I c...ontacted the store to discuss a resolution and was abruptly told by the manager that it was my fault. The doors only have codes and at no time was I asked to confirm the code on the paperwork matched the design I had chosen. The salesperson has made a typo when completing the order details and I am now paying the price. They will not accept responsibility and the toxic ‘blame the customer for mistakes’ attitude I was confronted with seems to be the standard approach. Will be pursuing a resolution through Consumer Affairs and if necessary, the ACCC.
Good Front Door Security Solution
Found a solution at Doors Plus for security whilst also allowing for the movement of air. Promised delivery was outside the nominated time however everything else was professionally completed. Good service and accommodating.
My brand new front door gets stuck in the door jam!
The first red flag was when the installer packed up all his tools and was leaving till I noticed he had only put one screw in each door hinge, 4 screws were required in each hinge.
The second red flag was finding that after painting the door it started to stick at the bottom front where it fouled on the door jam.
The third red flag was when the door needed to be forced open as it is getting stuck in the door frame.
I contacted Doors Plus, spoke to the manager, in the first instance he told me the door should not stick if I had painted it proper...
Great service from start to finish
Had great service initially in store at Punchbowl. Installation was quick and easy. Communication was great the whole time, very rare these days to not have to chase people so it is greatly appreciated. 5 stars!
Complete package timber mouldings ready for installer. Quite good timber joining and frosted glass very nice. Service was great and a good knowledge of variations to choose from. I was notified by SMS with order number for pickup close to organised date ( a few days after due to the large storms and rain ).
Internal French Window sliding doors
We live in the Northern Beaches and Tony, who is the top Doors Plus carpenter/installer, has just finished the installation of our beautiful internal French Doors.
Tony is a true professional, who has a high work ethic and a high level of craftsmanship. I can only say that the finished product is bespoke.
He did not make one mistake and knew exactly what to do and when to do it. Every cut was perfect and the result has made us very proud. There is not doubt that our new sliding timber doors with add $$$ to the value of our home. Thank you Tony.
I would also like to thank Chev who Is the first class Manager of the Brookvale store.
Had to wait a total of 5 months for the doors to be fitted. On placement of order I stipulated frosted glass panels to be inserted. When they arrived to be fitted clear glass panels instead. I anticipated a quick turn around to rectify their mistake but found the entire process had to be begun again which meant extra time because just happened to coincide with Christmas public holidays. Order placed in September, complete mid February.Dealing with customer service phone was frustrating due to the way calls were directed to central person who wa...s difficult to get anywhere with and had to resort to dealing with a manager instead. The completed work while satisfactory was not really of a high standard. As a result will never use this company or recommend ever again.
Doors Minus would be better name
Absolutely frustrating on how they deal with the business. I ordered Security screen door on December 2019, and still awaiting for a call from them to say that the job is completed. I have not asked for return as I desperately need door. But they don't seem to understand your requirement on time.
This is perfect - it looks wonderful and looks great
Appreciated the efficient, efficient and responsive attentive to Customer Service provided by Doors Plus.
They cleaned up after and had integrity throughout.
I would use them again without hesitation. From the initial phone call to the office, to measure, quote and installation and reception of receipt. It all worked smoothly.
Barn Doors bathroom and Toilet
We are in a smaller space with our new barn doors we have opened the space unbelievable. Excellent service and installation Highly recommend Door Plus.
Thank you for a job well done! We will use you again and tell everyone.
Ordered door in January and were advised that it would be supplied and installed in 5-6 weeks, contacted them after 5 weeks to be advised that it would be another 5 weeks ( did someone forget to order ) requested that the order be cancelled and monies be refunded. They had to check with management and will return my call, surprise no return call and after contacting them again I was assured that refund would be made, still waiting went to another supplier and door was available at a much cheaper price Doors Minus
Good quality solid doors.
Dropped into the Fyshwick, Canberra store for a quote to purchase two timber and glass doors. The price was good so I bought them. Very helpful when buying the doors and they helped me load them as well. The team were very helpful.
Absolute nightmare company, never again
Had to get an interior door replaced urgently so paid the $430 charge to the Gold Coast store and booked them to come the next available day on the Tuesday. Come Tuesday nothing, no show, no phone call nothing. So, rang them Wednesday morning and got told their carpenter called in sick. I was then told they could probably fit me in the following week!!!! When i told the guy I booked with them for the urgency he started screaming at me about his carpenter and how it wasn't his fault. Told him a company like this should have more than one carpenter perhaps, more screaming so hung up. The rudest guy and worst customer service ever. This was the Arundel store. Went to Bunnings and bought a door for $30. Total rip off company.
Long overdue and worth the wait!
Anthony fitted our door and was friendly and helpful, explaining all the details as the work progressed. He did a fantastic job and my wife and I were very happy with Anthony's workmanship and bubbly personality. Great work in the shop by Sal who was very thorough in his explanations of all our options. Thanks to all.
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Questions & Answers
Hi, am interested in the 2 in 1 door for front and back. would DP be able to put a piece of metal sheet on the bottom of front door as that's where rain batters mine and it's effected it terribly? thanks, Gloria
We were considering seeing if DP can do us a quote for new wooden door and screen doors and back door at our place but after reading some of these reviews I am considering our options. We don't have the average sized doors Looks like we will be thinking about this further and seeing what else is available to us? Thanks
Doors plus at Fyshwick installed 3 bespoke doors for me following an entire house renovation. All but one door were unusual sizes. I paid approx $3700 for all the doors( timber with frosted glass centres) which included the doors, hinges, locks, labour and disposal of an old door. The doors were perfectly installed to fit all the spaces and the job was done in one day. Given the numerous components required for bespoke doors, in the end it was more efficient and cost effective to get Doors plus to do the job. Hiring your own carpenter( who’s speciality may not necessarily be doors) tends not to be much cheaper as you will pay for the materials and labour per hour.
That's great to hear but I was hoping to read better reviews than I have I wouldn't hire a carpenter to do a specialist type of job we have three doors plus two screen doors and four glass sliding doors and four screen sliding doors to sort out. Thank you for your reply. I will be considering our options.
Why do you use finger jointed frames & trim when the wood is to be stained?
Isn't finger jointed would classified as paint grade rather than stain grade?
doors p.Doors Plus
Thanks for your question.
Finger joining timber is widely used not only in the door industry but also in the furniture industry.
Finger joining is more durable and more sustainable.
If you are using a light stain, this will highlight or expose the joinery along with the characteristic of the timber on both the door and frame. If however, you choose a darker stain this will hide or make the characteristic of the timber less visible. It really comes down to your preference Mike.
Hope this helps.
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