Very Poor Quality
2 Doors purchased from Campbellfield store are of poor quality and
very warped, and very disappointed with staff blaming the frame or
how they where hung, nothing but trouble locking and opening.
Super personalized service!
Dileepa and the team at Doorsplus Springvale are excellent! They customized all my needs, coupled with competitive pricing and service. We were very happy with the end result. Highly recommended
Terrible back up service !
Terrible back up service. I installed a door which has mortice roller lock 50mm.The lock after 5 years is broken and to replace the new one cost $157 .Bunnings sells the same one for $52 but is 60mm and will not fit. Dodgy installation practice as Doors Plus install 50mm which other competitors dont and can only be bought from Doorplus but need to place an order . The warranty clause is not honoured by them of 10 years !!! Buyers be aware of your purchase and explore the market for better doors and options. Doors plus sell Viking brand locks and is only specific to their doors ...
Sales staff were good at first but then mucked about with multiple messages and times when they were going to arrive to check measure. In the end, I had to ring to confirm and was given a totally different time for appointment. They then rung me strongly suggesting I leave a deposit so I could lock in a price, then took the liberty of deducting double the amount I was told on the phone. I was willing to overlook these things but upon the fitting of the door, was totally non impressed & annoyed. Door is ill fitting, with wide gaps- doesn't fit in door frame properly. For a $1400 job, this overall experience pretty damn poor!!!
Shocking unbelievably bad abusive customer service
Today 8/12/19 I got a phone call and an apology. Nice to see some people have the integrity to apologise when they do the wrong thing. 5/12/19 - Just now I made a customer enquiry as to when my screen door was to be installed. I placed the order on 17 November. It is now 5 December. After ringing back twice to get to the right department the girl I spoke to put me through to a manager called Charlie. This man would not let me speak, abused me and told me he did not care if i cancelled the order (he said this three times). I was enquiring WHEN t...hey could put the door on as Christmas is coming and I wanted to book it in a few weeks ahead as I have a home business and need to make sure there are no clients here when the door is installed. I asked if next week was possible and the girl said she didn't know. I said if it was OK Wednesday was a possibility. She said she would ring the installer and see. I said great I will wait on the phone so we can resolve it now maybe. She went off and put me through to this guy who said he was the manager of Central booking something and then would not let me speak, a barrage of attitude and harsh manner and no care attitude. If I didn't like it just cancel the order. Obviously the girl has no experience in how to handle customer service and the supposed manager I have no words for. No customer should be abused in a harsh manner by someone they are buying a product from. Hey we are the people who keep this company is business. Was it resolved. After 5 attempts at least to explain I was simply making an equiry and trying to set an ahead date he said they would ring me back. But seriously, he was itching to cancel the order. I was a telemarking and sales manager for many years. People with this attitude to my customers would not work for me anymore. If management wants to follow up just listen to the tapes. Shocking shocking unbelievably bad abusive customer service
I will never shop at Doors plus ever again, the service was terrible, no body calls you back, you are hung up on, no body knows what anybody is doing, it took me 5 calls for me to speak to a supervisor. The receptionist, hung up on me twice. I had to get my own courier to collect my doors then had to chase them to get my refund for the delivery charge. Its a joke! Never again
I will never buy from doors plus again
End product is ok but theyve lost me as a future customer. The initial ordering from the shop was ok but the measurements were wrong and then it went downhill from there.
Quick service and very professional installation
Doors Plus in Fyshwick does a great job in serving the Canberra area. The young man who installed our door was pleasant & professional. From purchase to installation: two days! The only difficulty is that the painter isn't available for another month. It would be great if the door could be painted the desired colour before delivery and installation and before its hardware is attached. But so far, a very good and quick job.
Purchased the door and organised installation with no issues. Door, frame and bulkhead look great. Would recommended Doors Plus anytime. Installer had an eye for detail and was not intrusive in any way.
1200 Entrance door supply and installation
While renovating home, it was a pleasure to deal with Josh from Doors Plus Casula, who was very helpful. The door was installed by George who was very professional and kept me informed all the way. This experience was uplifting and shows that good old customer service will retain future business. Thanks very much Doors Plus.
Recently had 2 internal and one external door installed by Dominic. He was professional and considerate throughout the installation. Arrived within time frame and cleaned up after installation. Happy customer
Great service and product
We had a glass sliding door and security screens both back and front installed and are extremely happy with the product, installation and service thank you Grantley and Stuart for a great job
Terrible Product and Customer Service
I ordered 10 painted internal doors and fittings. Was told the fittings were available when making the order but after waiting 6 weeks was told fittings not available then after complaining, the fittings were available???
Doors were fitted by a Doors Plus carpenter but doors had blemishes all over them. Told by carpenter that if he fitted them in different places, I wouldn't have noticed. I was told that Doors Plus would replace the doors in 6 weeks. It has now been 6 weeks and I haven't even received an acknowledgment from Doors Plus or response to 2 follow up emails and 1 phone call. Also, door handles are now falling off or twisting out of place.
Terrible product and customer service. Stay as far away as you can.
Doors plus lots of fuss
Ordered uncomplicated internal doors with no painting or install in mid October. Was told 3 weeks even though the receipt said 4. I called up after 4 weeks. First of all no one would let me know what was happening. would not return my calls. Then was told they wouldnt be arriving till middle of December. I have three kids under the age of four with no doors on their rooms. I asked for them to refund my money which they refused. They then tried to give me another door stating it was the same which it wasnt. Then the offered me one of the floor s...tock which they were going to clean up. They sent another floor stock door in terrible condition which I had sent back. I refuse to pay for a damaged door. They then offered to give me the door for free and promised to deliver and they haven't. So still I have no doors and no money returned. my advice....go to Bunnings buy a door or any other shop. Stay away to avoid the fuss.
Doors Plus, Sefton Park SA - Installation Bi-fold door
Anthony Scott, Doors Plus, did a fabulous installation of the door under difficult conditions ie. old home. Salvatore was also super in the management and installation of the door. I thanked them for a superb Job.
Doors Plus LOTS OF FUSS Hopeless company.
Ordered by-fold doors long before needed. Took 3 or 4 weeks to measure. Then took even longer to have them come to fit them. Before we had them measured, I needed to get sizes for the new opening. This took several emails to the Casula office and a phone call to the head office to get anywhere. The guys at Casula have no idea.
When the doors eventually arrived from China the glass was not clear as originally asked for.
The doors cost over $2000 with the majority payed to doors plus before we got to see the doors.
When I rang Brandt the manager...
Very Satisfied customer!
Thank you for the excellent service from James and staff at Doors Plus FYSHWICK ACT.. The team gave exemplary service! Brendan, who installed the doors was most professional and tidy! He did an excellent job! I am very happy with my new doors! I have used Doors Plus twice before!
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Questions & Answers
I have a dining room floor to ceiling window that I want replaced with French doors, can DP do the entire process or simply supply and fit doors?
I have bought a single exterior door and dressings but need someone to put it together and install. Would this be a service DP offer?
doors p.Doors Plus
Thanks for your enquiry.
We install Doors Plus products only.
You may have to contact your local carpenter for this job.
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