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Doors Plus
4.2 from 4,538 reviews

Reviews

Review distribution

5 star
3,030
4 star
666
3 star
112
2 star
145
1 star
585

Very Poor Quality

published

2 Doors purchased from Campbellfield store are of poor quality and
very warped, and very disappointed with staff blaming the frame or
how they where hung, nothing but trouble locking and opening.

Product Quality
Job Satisfaction
Customer Service
Return Claim MadeNo
Store LocationCampbellfield
See all answers

Super personalized service!

published

Dileepa and the team at Doorsplus Springvale are excellent! They customized all my needs, coupled with competitive pricing and service. We were very happy with the end result. Highly recommended

Product Quality
Customer Service
Return Claim MadeNo
Store LocationSpringvale
See all answers
Person

PersonPerth, WA

Terrible in every way

published

I now have a nearly $1,000 particle board door that rattles endlessly in even light winds. Should have done the job myself and bought the door elsewhere.

Won't shop here again.

Product Quality
Job Satisfaction
Customer Service
Store LocationBalcatta
See all answers
1 comment
Doors Plus
doors p.Doors Plus
Rishi Nair

Rishi Nair

  • 5 reviews

Terrible back up service !

published

Terrible back up service. I installed a door which has mortice roller lock 50mm.The lock after 5 years is broken and to replace the new one cost $157 .Bunnings sells the same one for $52 but is 60mm and will not fit. Dodgy installation practice as Doors Plus install 50mm which other competitors dont and can only be bought from Doorplus but need to place an order . The warranty clause is not honoured by them of 10 years !!! Buyers be aware of your purchase and explore the market for better doors and options. Doors plus sell Viking brand locks and is only specific to their doors ...

Product Quality
Job Satisfaction
Customer Service
Return Claim MadeNo
Store LocationCasula
See all answers
2 comments
Doors Plus
doors p.Doors Plus
Rishi Nair
Rishi Nair

Hi Gus,

That is a ridiculous response. Most locks have 10 years warranty as oppose to Lockwood smiths who has life time warranty. Your Vikings brand locks are of poor standard. Very poor service level!!!!


Melanie

MelanieFraser 2615, ACT

Perfection!

published

From ordering the door to installation, the whole process was seemless. Very happy with the end result! The customer service has been fantastic, I can't fault anything. Highly recommend DoorsPlus

Product Quality
Job Satisfaction
Customer Service
Store LocationFyshwick
See all answers
1 comment
Doors Plus
doors p.Doors Plus

Roslyn

RoslynPerth, WA

  • 2 reviews

Disappointed

published

Sales staff were good at first but then mucked about with multiple messages and times when they were going to arrive to check measure. In the end, I had to ring to confirm and was given a totally different time for appointment. They then rung me strongly suggesting I leave a deposit so I could lock in a price, then took the liberty of deducting double the amount I was told on the phone. I was willing to overlook these things but upon the fitting of the door, was totally non impressed & annoyed. Door is ill fitting, with wide gaps- doesn't fit in door frame properly. For a $1400 job, this overall experience pretty damn poor!!!

Product Quality
Job Satisfaction
Customer Service
Return Claim MadeNo
Store LocationBalcatta
See all answers
1 comment
Doors Plus
doors p.Doors Plus

jenetta

jenettaSydney, NSW

  • 6 reviews

Shocking unbelievably bad abusive customer service

published
Return Claim MadeNo
Store LocationCastle Hill - they were great

Jo Bromilow

Jo BromilowSydney Surrounds, NSW

Disgraceful service

published

I will never shop at Doors plus ever again, the service was terrible, no body calls you back, you are hung up on, no body knows what anybody is doing, it took me 5 calls for me to speak to a supervisor. The receptionist, hung up on me twice. I had to get my own courier to collect my doors then had to chase them to get my refund for the delivery charge. Its a joke! Never again

Product Quality
Job Satisfaction
Customer Service
Return Claim MadeNo
Store LocationI contacted Castle Hill and the first sales person hung up on me said he would call me back which never did!
See all answers
2 comments
Doors Plus
doors p.Doors Plus
Jo Bromilow
Jo Bromilow

Gus, how can you say a customer service person will respond when they are the problem who didn't call me back! Get one of the owners to call me!

Harry

HarrySydney

  • 3 reviews

I will never buy from doors plus again

published

End product is ok but theyve lost me as a future customer. The initial ordering from the shop was ok but the measurements were wrong and then it went downhill from there.

Product Quality
Job Satisfaction
Customer Service
Return Claim MadeNo
Store LocationSt Peters
See all answers
1 comment
Doors Plus
doors p.Doors Plus

Quick service and very professional installation

published

Doors Plus in Fyshwick does a great job in serving the Canberra area. The young man who installed our door was pleasant & professional. From purchase to installation: two days! The only difficulty is that the painter isn't available for another month. It would be great if the door could be painted the desired colour before delivery and installation and before its hardware is attached. But so far, a very good and quick job.

Product Quality
Job Satisfaction
Customer Service
Return Claim MadeNo
Store LocationDoors Plus Fyshwick
See all answers
1 comment
Doors Plus
doors p.Doors Plus

Brilliant result.

published

Purchased the door and organised installation with no issues. Door, frame and bulkhead look great. Would recommended Doors Plus anytime. Installer had an eye for detail and was not intrusive in any way.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationDoors Plus Balcatta
See all answers
1 comment
Doors Plus
doors p.Doors Plus

Fred

FredSydney, NSW

1200 Entrance door supply and installation

published

While renovating home, it was a pleasure to deal with Josh from Doors Plus Casula, who was very helpful. The door was installed by George who was very professional and kept me informed all the way. This experience was uplifting and shows that good old customer service will retain future business. Thanks very much Doors Plus.

Product Quality
Job Satisfaction
Customer Service
Return Claim MadeNo
Store LocationCasula
See all answers
1 comment
Doors Plus
doors p.Doors Plus

Julie

Julie

  • 2 reviews

Quality installation

published

Recently had 2 internal and one external door installed by Dominic. He was professional and considerate throughout the installation. Arrived within time frame and cleaned up after installation. Happy customer

Product Quality
Customer Service
Return Claim MadeNo
Store LocationPunchbowl
See all answers
1 comment
Doors Plus
doors p.Doors Plus

Monica Muschialli

Monica MuschialliWanniassa 2903, ACT

  • 2 reviews

Great service and product

published

We had a glass sliding door and security screens both back and front installed and are extremely happy with the product, installation and service thank you Grantley and Stuart for a great job

Product Quality
Job Satisfaction
Customer Service
Return Claim MadeNo
Store LocationFyshwick
See all answers
1 comment
Doors Plus
doors p.Doors Plus
Shaun

ShaunSydney, NSW

Terrible Product and Customer Service

published

I ordered 10 painted internal doors and fittings. Was told the fittings were available when making the order but after waiting 6 weeks was told fittings not available then after complaining, the fittings were available???

Doors were fitted by a Doors Plus carpenter but doors had blemishes all over them. Told by carpenter that if he fitted them in different places, I wouldn't have noticed. I was told that Doors Plus would replace the doors in 6 weeks. It has now been 6 weeks and I haven't even received an acknowledgment from Doors Plus or response to 2 follow up emails and 1 phone call. Also, door handles are now falling off or twisting out of place.

Terrible product and customer service. Stay as far away as you can.

Product Quality
Job Satisfaction
Customer Service
Return Claim MadeNo
Store LocationCasula
See all answers
2 comments
Doors Plus
doors p.Doors Plus
Shaun
Shaun

Hi Gus

Check your Customer Care inbox. Emails were sent on 16/10/2019 and 13/11/2019. A call was also made to your Casula store 1 1/2 weeks ago.

bethany h.

bethany h.Perth, WA

Doors plus lots of fuss

published
Customer Service
Store LocationBalcatta WA
1 comment
Doors Plus
doors p.Doors Plus

Jim H

Jim HMetropolitan Adelaide, SA

Doors Plus, Sefton Park SA - Installation Bi-fold door

published

Anthony Scott, Doors Plus, did a fabulous installation of the door under difficult conditions ie. old home. Salvatore was also super in the management and installation of the door. I thanked them for a superb Job.
Jim H
Glenside SA

Product Quality
Job Satisfaction
Customer Service
Return Claim MadeNo
Store LocationSefton Park SA
See all answers
1 comment
Doors Plus
doors p.Doors Plus

David

DavidSydney, NSW

Doors Plus LOTS OF FUSS Hopeless company.

published
Product Quality
Job Satisfaction
Customer Service
Return Claim MadeNo
Store LocationCasula
See all answers
2 comments
Doors Plus
doors p.Doors Plus
David
David

Very Satisfied Customer

Very Satisfied CustomerFlorey 2615, ACT

Very Satisfied customer!

published

Thank you for the excellent service from James and staff at Doors Plus FYSHWICK ACT.. The team gave exemplary service! Brendan, who installed the doors was most professional and tidy! He did an excellent job! I am very happy with my new doors! I have used Doors Plus twice before!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationFyshwick ACT
See all answers
1 comment
Doors Plus
doors p.Doors Plus

I adore my new doors!

published

Fantastic service, matched my previous quote.
Corey was indeed a champion and was only to too helpful. I thoroughly recommends Doors Plus.
The doors are solid and will look fantastic in our reno ensuite and hallway!

1 comment
Doors Plus
doors p.Doors Plus

Page 1 of 227

Questions & Answers

Kym

Kymasked

I have a dining room floor to ceiling window that I want replaced with French doors, can DP do the entire process or simply supply and fit doors?

2 answers
Leonora
Leonora

Not sure if they will do both but l would certainly be asking the question.

NMC
NMC

Look elsewhere. Must be better companies with better customer service


Shebba

Shebbaasked

I have bought a single exterior door and dressings but need someone to put it together and install. Would this be a service DP offer?

1 answer
Doors Plus
doors p.Doors Plus

Hi Shebba,

Thanks for your enquiry.
We install Doors Plus products only.
You may have to contact your local carpenter for this job.

Regards,
Gus


Craig

Craigasked

I would like information on buying a stable door for a house.

1 answer
Doors Plus
doors p.Doors Plus

Hi Craig

Thanks for your enquiry
Are you after internal sliding Barn doors?

Regards
Gus


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