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Doors Plus
4.2 from 4,984 reviews

Reviews

4.2

4,984 reviews
5
(3,338)
4
(700)
3
(119)
2
(159)
1
(668)
  • Product Quality
    4.3 (998)
  • Return Claim MadeYes (29) · No (1,003)
  • Job Satisfaction
    4.2 (837)
  • Customer Service
    4.1 (1,035)
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Fantastic work

published

The first time i went to Doors plus in Minchinbury and had a front door security door four bedroom doors and bathroom. I couldn't be happier with there work that's why I got my rear large sliding door replaced . The best work I've ever seen.
Thanks Mitcheal the friendly sales man and Scott the installer

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationMinchinbury nsw
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Gloria

GloriaSouth East Queensland, QLD

  • 2 reviews

Doors Plus - Stafford - fast and efficient service

published

We went into the Stafford store late on a Friday, spoke to Gaurav (I think that's right), with his help we selected the door, he organised delivery and installation for the next Tuesday, even though they were busy. It all went like clockwork, Paul installed it perfectly and was just the most experienced, friendliest, tradesman you could ever hope to meet. Very happy with Doors Plus & especially the installation process.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationStafford, Brisbane, Qld
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Sharon

SharonMetropolitan Adelaide, SA

New front entrance door

published

From the moment we walked into the Sefton plaza showroom Wayne could not have been more helpful. Our installer was just as helpful from premeasure to installation. What a team

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationSefton plaza Adelaide
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David

DavidSydney, NSW

Great service and tradesman

published

Sales Service from Josh was outstanding. Very attentive to our needs and prepared to go beyond regular service to ensure satisfaction.
The installation by Garry was very professional and efficient. He was extremely obliging and offered worthwhile suggestions. He overcame some hurdles with great problem solving leading to an outstanding finish.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationCasula
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1 comment
Doors Plus
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Sheri57

Sheri57Metropolitan Adelaide, SA

Great Service

published

Door Plus Sefton Park Adelaide.Very happy with our new front door. First one delivered not deemed perfect enough by the installer so a short wait for a good one. Installer carefully checked. Very competent and efficient installer...nothing too much trouble. Highly recommend Wayne and the team there.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationSefton Park Adelaide
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1 comment
Doors Plus
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SS Gecevic

SS GecevicVictoria

  • 2 reviews

Beautiful French doors . Changed the look of my room.

published

Alex was great to deal with from Campbellfield . Arrived to measure On time , we mentioned we needed doors ASAP and he organised everything to be done within a week.
Carpenter who came out to install our doors was very skilled and precise and the doors look amazing .

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationCampbellfield
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1 comment
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Debbie

DebbieSouth East Queensland, QLD

  • 2 reviews

New Front Door - Excellent Service

published

Excellent prompt and efficient service from the Stafford Store. Knowledgeable Sales Team and great tradesman. Job was left clean and tidy. Would recommend to anyone. Great to deal with. Love our new front door

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationStafford queensland
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1 comment
Doors Plus
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Credit card payment for balance over phone needs investigation

published

Excellent service and installation but to pay my balance I had to give my credit card details to the salesman via the tradesman's mobile phone and although it may be pure coincidence more than one attempt was made to use my card for payments in the USA within an hour.
This should be investigated by Doors Plus.
I informed the salesman accordingly after my Bank had blocked the scam

Customer Service
Product Quality
Job Satisfaction
Store LocationCannington, WA
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1 comment
Doors Plus
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Brilliant customer service and experienced door fitting technician

published

Great experience with Doors Plus Macgregor. excellent customer service, great price and high quality of door. Andrew who fit the door was expert and professional. highly recommend if you are in the market for a new door

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationMacgregor, QLD
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1 comment
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Canberra Shopper

Canberra ShopperCanberra 2600, ACT

  • 19 reviews

Terrible experience

published

We ordered a white front door with frame. We agreed to paint the frame once installed. The installation was botched with several nails sticking out, parts of the wooden frame not flush at edges, and some of the wood wasn't primed even though that's what we had paid for. Installer has to be sent out again to tidy up the frame before we could paint it. The store manager gave up us a code for the paint which didn't match the door so had to re-paint in a more appropriate colour. We are still waiting to to hear what warranty applies - we sent email to store manager but got no response. Doors Plus - lots of fuss, in our opinion.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationCanberra
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1 comment
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Linda

LindaSydney, NSW

Excellent service from Doors Plus Granville

published

The service, communication and workmanship carried out on the the doors from the Granville team was outstanding. Peter was so helpful and went above and beyond to help me, and the precision and perfection when hanging the doors by Dom was phenomenal. Thank you gentlemen for making it a great experience and look forward to going back for round 2!

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationGranville
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1 comment
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Jimboyacc1

Jimboyacc1Perth

  • 2 reviews

Impressive

published

Had our front door replaced by DoorPlus. It was great transacting with them. No stress at all from start to finish. The store front person was too helpful. Ery satisfied.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationCannington, WA
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1 comment
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squishypiranha

squishypiranhaPerth, WA

  • 54 reviews

Good Service and Fast Installation

published

Good service and advice from Savio (Balcatta store) helped us select a door and hardware quickly to replace our front door. It's also handy they have doors stained and vanished so we didn't have to arrange that elsewhere. Then when someone delayed an install, he brought the installation forward. The installation was fast and tidy - the installer was very professional. Very happy with our front door and the quick and helpful service.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationBalcatta, Western Australia
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1 comment
Doors Plus
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Hassle free

published

Had a new front door installed, it was hassle free , so simple and easy from the salesperson to the installers. Fantastic. Really happy with our new door, looks wonderful and new.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationSefton Park. South Australia
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1 comment
Doors Plus
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Shelley

ShelleySouth East Queensland, QLD

  • 2 reviews

Very Impressed.

published
Customer Service
Product Quality
Job Satisfaction
Store LocationMacGregor QLD
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1 comment
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Aileen

AileenPerth, WA

  • 2 reviews

A very satisfying job

published

We had 2 doors + 2 cupboard doors delivered and installed by Doors Plus Cannington WA and we have had satisfying results right from the start. We visited the store and were helped by a friendly salesperson called Ralph; he followed up our order to completion. The recommended installer called Aaron from Aparis Carpentry did a brilliant job! We heartily recommend those combined services.
Thank you.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationCannington WA
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1 comment
Doors Plus
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Thelma

ThelmaSydney, NSW

  • 2 reviews

giving feedback

published
Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationGranville
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1 comment
Doors Plus
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Gill

GillSydney, NSW

The absolute worst experience I have ever had.

published
Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationSt Peters
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1 comment
Doors Plus
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Lisa Cutcliffe

Lisa CutcliffeSydney, NSW

Happy Customer

published

Very happy with the service and advice from Mitchell at St Peters Showroom and Dominic who installed the doors did an amazing job, he did not rush and cleaned up afterwards !

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationSt Peters
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1 comment
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Angie

AngieSydney, NSW

Very Happy with the service and quality provided with installing a new door in our house

published

We are extremely pleased with the cost, services & quality provided from the moment Mat helped us decide the type of door, placing the order with him at the Granville branch, up to having the door installed at our house. We were provided with ample of communications, services were on time, staffs were polite, courteous above all professional. The installation was very quick and the additional services liked cleaning the area where the door was installed and removing the old door were greatly appreciated. We definitely recommend Door Plus to everyone and we would use them again.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationGranville
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1 comment
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Page 1 of 250

Questions & Answers

Minu A.

Minu A.asked

what is 100100 canopy tinted?

1 answer
Doors Plus
doors p.Doors Plus

Hello,

This refers to a Canopy, a product that Doors Plus can provide, that can be installed above a doorway, to provide some protection. The code you have mentioned in the SKU code for that product.

Thankyou
Regards
Gus

Duncan F.

Duncan F.asked

I am about to install a Guardian 2 in 1 front door and keen to remove the glass to make it lighter while installing. Is it merely a case of removing the Allan key bolts or and removing the glass or a more complicated process?

1 answer
Doors Plus
doors p.Doors Plus

Hello Duncan

Thanks for your question and we apologise for the delay in our response.
Yes it is a simple removal procedure involving the Allen keys.

Please ensure when re installing the glass, you adjust the glass correctly to ensure no future sagging or rubbing on the timber beading.

Regards
Gus

Louise76

Louise76asked

What does the customer care team do and what is the process when a customer has a complaint?

2 answers
Disappointed
Disappointed

They ask that everything is paid upfront before any work is done. Once it’s done they don’t care that’s their customer care. We started our order in November last year and only yesterday was the last item installed. I don’t think there is a complaint department as I could not find one. The worse thing is the installer that put a hole in our freshly painted ceiling, I was home and he never said a word and even tried to patch it ? We had to get it repainted and I believe the painter still hasn’t received his money. They came and saw it and took responsibility but that was it.

Doors Plus
doors p.Doors Plus

Hello Louise

Thanks for your question.
Our customer care team take care of all after sales enquiries including concerns a customer may have.
You can either contact them on 02 8610 9950 or email them at customercare@doorsplus.com.au with your order number and concerns.

Regards
Gus

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