Doors Plus

Front door purchased 2018,locks installed by a ‘professional’. Needed repair <1year to fix lock and now completely stuffed, out of warranty of course. Store has useless customer service. Stay away.

These guys are living in the dark ages!!! Absolutely out of touch with current business trends.

So its impossible to see any of their products on their utterly poor website which clearly needs to be modernised, the navigation of the page is atrocious.

So I call up to enquire, and im told "we dont show the products on our website so that a customer comes into the store instead" oh really, thats convenient seeing as the nearest store to me is 20kms away!!!! Get your heads out of the sand, this is not how to do business. You deliver your products so let customers buy online and then have delivered.

Wake up, youve lost my business

Very smooth process from ordering to installation was kept informed of ordering process, delivery and install.

Single fault old doors were left on site to dispose of though they would be removed.

Great to deal with fantastic customer service, very helpful if you’re unsure of what you want staff are very obliging. There service is great from the showroom to the fitting of the door.

Found a solution at Doors Plus for security whilst also allowing for the movement of air. Promised delivery was outside the nominated time however everything else was professionally completed. Good service and accommodating.

Had great service initially in store at Punchbowl. Installation was quick and easy. Communication was great the whole time, very rare these days to not have to chase people so it is greatly appreciated. 5 stars!

Complete package timber mouldings ready for installer. Quite good timber joining and frosted glass very nice. Service was great and a good knowledge of variations to choose from. I was notified by SMS with order number for pickup close to organised date ( a few days after due to the large storms and rain ).

We live in the Northern Beaches and Tony, who is the top Doors Plus carpenter/installer, has just finished the installation of our beautiful internal French Doors.
Tony is a true professional, who has a high work ethic and a high level of craftsmanship. I can only say that the finished product is bespoke.
He did not make one mistake and knew exactly what to do and when to do it. Every cut was perfect and the result has made us very proud. There is not doubt that our new sliding timber doors with add $$$ to the value of our home. Thank you Tony.
I would also like to thank Chev who Is the first class Manager of the Brookvale store.

Absolutely frustrating on how they deal with the business. I ordered Security screen door on December 2019, and still awaiting for a call from them to say that the job is completed. I have not asked for return as I desperately need door. But they don't seem to understand your requirement on time.

Appreciated the efficient, efficient and responsive attentive to Customer Service provided by Doors Plus.
They cleaned up after and had integrity throughout.
I would use them again without hesitation. From the initial phone call to the office, to measure, quote and installation and reception of receipt. It all worked smoothly.

We are in a smaller space with our new barn doors we have opened the space unbelievable. Excellent service and installation Highly recommend Door Plus.
Thank you for a job well done! We will use you again and tell everyone.

Ordered door in January and were advised that it would be supplied and installed in 5-6 weeks, contacted them after 5 weeks to be advised that it would be another 5 weeks ( did someone forget to order ) requested that the order be cancelled and monies be refunded. They had to check with management and will return my call, surprise no return call and after contacting them again I was assured that refund would be made, still waiting went to another supplier and door was available at a much cheaper price Doors Minus

Dropped into the Fyshwick, Canberra store for a quote to purchase two timber and glass doors. The price was good so I bought them. Very helpful when buying the doors and they helped me load them as well. The team were very helpful.

Had to get an interior door replaced urgently so paid the $430 charge to the Gold Coast store and booked them to come the next available day on the Tuesday. Come Tuesday nothing, no show, no phone call nothing. So, rang them Wednesday morning and got told their carpenter called in sick. I was then told they could probably fit me in the following week!!!! When i told the guy I booked with them for the urgency he started screaming at me about his carpenter and how it wasn't his fault. Told him a company like this should have more than one carpenter perhaps, more screaming so hung up. The rudest guy and worst customer service ever. This was the Arundel store. Went to Bunnings and bought a door for $30. Total rip off company.

Had Vince instal a bifold door in bathroom this morning which I purchased from the Campbellfield store. Very thorough and am very happy, wish I had done it ages ago!

Anthony fitted our door and was friendly and helpful, explaining all the details as the work progressed. He did a fantastic job and my wife and I were very happy with Anthony's workmanship and bubbly personality. Great work in the shop by Sal who was very thorough in his explanations of all our options. Thanks to all.