Empire Window Furnishings

From start to finish excellent customer service. Raid was so helpful and professional he went above and beyond he new exactly what material l was looking for. installation by val again very attentive and professional . Can highly recommend Empire furnishings. Show details

Extremely disappointed with my experience with Empire Window Finishings. I paid for a customised roofing system in mid-2024. The first installation in October was the wrong size. The second installation in December was also the wrong size, and my house was physically altered to make it fit. It was installed incorrectly—uprights on angles—and the… Read more

system clunked and shook during operation.

Since then, the roof has been “kind of” repaired multiple times, but the issues persist. The roof remains saggy, and now, both sides no longer move in unison. It’s now June 2025—almost a year since I paid—and despite repeated requests, I’ve been unable to reach anyone in management or have the matter properly escalated.

This level of service is simply unacceptable for a custom product and premium price point.

Do not use this company - they caused $15,400 worth of damage! – I cannot emphasise enough how terrible my experience with Empire has been. Strap in, because this ordeal is a nightmare from start to finish: - Empire’s contractor drilled into our living room ceiling during the blind installation and punctured two holes into a stormwater pipe. This negligence caused water leakage into our apartment ad left us… Read more

with significant damage. - When we called them, Empire advised us to hire our own plumber to assess and fix the damage. The damage amounted to $15,400 which my husband and I were forced to pay out of pocket. Empire showed no urgency or willingness to take responsibility for their contractor's blunder.

- Despite providing invoices, photos, and videos of the damage immediately, Empire did everything possible to delay compensating us. They provided misleading information as they tried to shirk their legal obligation, claiming that we had to wait for this compensation to be paid by their contractor's insurance. That's a lie; under Australian Consumer Law they are directly responsible for providing compensation in a timely manner. Even when I pointed out that what they were doing was illegal, they refused to compensate us. We were forced to wait for reimbursement from the insurance company.

- We paid $3,500 in full for five blinds but only the two smallest blinds were installed. Despite asking for an itemised invoice four times to clarify the refund amount we were owed, they refused to provide one. After pushing them they offered us $2,000 as a refund for three large blinds, two of which were supposed to be motorised. After haggling with them they agreed to a refund of $2,500.

- We were assured that the refund for the uninstalled blinds would be processed within 5-10 business days. After 12 business days with no refund in sight, I called them to follow up. It quickly became apparent that Empire had forgotten to process the refund altogether. They lied, of course, claiming the money had already been processed and was merely taking longer than expected to arrive.

After 18 emails, close to 30 calls, a formal complaint lodged to both Fair Trading and to the ACCC, we have now recouped $17,900 of the money Empire owed us.

Throughout this ordeal, Empire’s communication has been abysmal. We had to constantly chase them up, often calling multiple times a day just to get someone on the phone. Promises of calling us back were never honoured and we only ever received emails from them after much prompting. The delayed responses and their attitude of "we'll get to it when we get to it" has been awful.

Empire has lied and misled us at every turn of events. Their actions, at best, have been deceitful and unprofessional. Some of their actions have just been outright illegal.

If things go wrong, don't you want a business who takes accountability and communicates proactively? Save yourself the stress and the financial loss, hire a different company.

Excellent service , came and left no mess, very helpful team A++++

My room feels so luxurious with my new sheers. Thanks!

Curtains installing and customer contact is very good. Although with heavy curtains installed the lightweight curtain rails and subsequent bending of the rail when curtains are open is a disappointment. Heavier railing should be asked for Show details

Thanks Greg and Empire Team. We got curtains for a corner stacker doors setup. There was a piece missing from the curtain hanger and Val the installer and the customer team sorted it for us no problem. Came back promptly and finished install. We are very happy with our choice and the service we received. Definitely recommend EWF. It has really made a difference to our home. Paul + Bridget Towradgi. Show details ·  1

Great curtain installation – couldn’t be happier with the result. Halal was professional punctual and paid close attention to detail making sure I was happy with the end result. He took the time to ensure everything was measured and fitted perfectly and the finished product looks amazing. His customer service was above and beyond making sure I was… Read more

happy with everything. The curtains hang beautifully and have really elevated the room. Highly recommend his service.

Empire Blinds and Curtains were very professional. Kelly was informative and did a great measure, quote and delivery of my order. Hilly hung the curtains and blinds beautifully. Very pleased with the whole process. 10/10 Show details

Had a blind installed yesterday. The installer was very professional and did a great job. He couldn’t do it as per the quote as the salesman who came thought it would fit under the pelmet which it didn’t. I think an installer should give the initial assessment quote not a salesman.

The Empire employee was very professional and answered all our queries and was happy to give us advice on some other work my husband and I wanted to have done. The installer was on task without disturbing us. He was very professional as well. The screen doors are giving us extra security now. Show details

Very happy with the overall experience and products. Great price for the quality of the products.

This was our second experience with EWF & once again, their service was fantastic. Appointments were easily made & kept to by their team from quoting to final measure up & then installation. Show details

Installer came today and did a great job. Great attention to detail and went the extra mile to ensure the job was done well.obviously takes pride in his work. My whole experience with Empire Blinds has been positive. Good follow up and communication. Thank you and highly recommend Show details

The sales representative was very prompt and responsive before payment, and came across as professional during the measure and quote. It was implied that the blinds were made by the company, but I believe they are manufactured by Ozroll — dealing directly with them would have been better. Installation was delayed twice due to missing parts. One… Read more

blind still doesn’t operate, a post was drilled through without being disclosed, and aluminium shards were left on the tiles, creating a safety issue. I’ve had to apply silicone myself and now need to repair the hole through the post and repaint. This home is only 18 months old, and the posts at the bottom had just been repainted by the builder.

Despite multiple attempts, the representative promised to call back and never did. The only positive was the helpful young woman in the head office. Very disappointing once payment was taken.

I recently had curtains installed by Empire Window Furnishings, and while there was a small hiccup initially, the overall experience turned out very positive. The first installation attempt didn’t go as planned due to incorrect dimensions on the… Read more

curtains. It was a bit frustrating at the time, but the team handled the situation professionally. They acknowledged the issue, fixed it promptly, and rescheduled the installation just a couple of days later. On the second visit, everything went smoothly, and the end result was well worth the wait. The curtains look fantastic and have really elevated the space. Despite the early inconvenience, I appreciate how efficiently the issue was resolved. I’m very happy with the final outcome and would still recommend their services.

I have to say exceptional service !! Ray was wonderful and understanding from the very start. Ray was professional and knew how to advise on the interior needs of my home. I wanted something that was going to be fresh and easy to use. He was very patient and helped us in everythingincluding the the colour palette. The professional service I got… Read more

was amazing even when I called them they always answered with curiosity and great great customer service. I was never pushed back with anything. In fact I was suprised how fast everything was done and made to my expectations. The service I received was always friendly and I’m sure I will forward this to my many family friends and future customers to go with Empire Window Shutters. I was so impressed with how punctual the installation service was and happy they took my old vertical blinds and happy that they will recycle that was another bonus the fact they took the track and the old blinds was a piece of mind! I have to say my new blinds have made the back door look amazing and fresh. I’m very pleased and impressed with the outcome as you can see I have before and after shots.

I recently purchased curtains from EWF, and I couldn't be happier with my experience! From start to finish, the process was seamless. I had a few questions before placing my order, and I was pleasantly surprised by the prompt response to my online query. The communication throughout was excellent, making me feel valued as a customer. The… Read more

consultation and remeasure service were incredibly helpful. The team was professional and attentive, ensuring that the curtains would fit perfectly in my space. When it came time for installation, everything went smoothly, and I appreciated their attention to detail.

Having moved into my apartment seven months ago, these curtains were the last piece of the puzzle to truly make it feel like home. I love how they provide an extra layer of privacy while still allowing natural light into my small apartment. The sheer fabric adds an elegant touch, enhancing the overall aesthetic of my living space.

Overall, I highly recommend EWF , their fantastic product and outstanding service!

Note: my fabric was Mondo Chalk Curtains.