Empire Window Furnishings

Terrible service, non-existing communication, installations mistakes, .... It's been almost a year and my blinds are still not done : after a badly done installation, they took my blinds and told me they would replace them with the correct ones. They told me next week = I waited 1 month, kept calling, they told me on the phone they would reach… Read more

back and give me an update = nothing. Every time I have to call them back just for them to avoid the situation and blatantly lie in response. Their technician came back 5 times, 5 TIMES without the blinds or with the wrong ones because of wrong communication with their boss. And because they make you pay in advance, they know they have no real obligation to solve the problem in a timely manner. This is beyond incompetency, they behave like absolute crooks and total baboons. Unless you want your blinds to be done after waiting for half a century, avoid them at all cost.

I rarely leave negative reviews, but after more than a year of chasing updates and trying to get this issue resolved, I feel it's important to share our experience. We engaged Empire through our builder after they advised they could manufacture and install three motorised blinds for our older Velux skylights. They were the only company we found… Read more

that could provide a solution for these skylights, so we were happy to proceed.

Unfortunately, the experience from there has been disappointing.

Although we were initially advised the blinds could be installed before we moved into our home in December 2024, measurements were not taken until mid-February 2025. The blinds were eventually installed on 9 April 2025, at which point we made final payment.

Less than a week later, one of the blinds became stuck closed. After several weeks of following up, a technician finally attended on 13 May. During the repair attempt, the blind's wire snapped, leaving it permanently open. The temporary solution provided was to tape paper over the skylight, which was neither practical nor an acceptable long-term fix.

After another technician attended, we were advised that the original issue was caused by the wrong-sized mounting brackets being installed. In other words, the ongoing problems appear to have been the result of an installation issue rather than normal wear or misuse.

Despite identifying the cause, we are still waiting for confirmation that the correct brackets have been ordered, when they will arrive, and when the repair will actually be completed. We have spent more than a year requesting updates and repeatedly following up ourselves, with very little proactive communication from Empire.

To make matters more difficult, these blinds are installed in skylights approximately four metres above the floor. The technician specifically advised that the repair requires a very tall A-frame ladder and two technicians, yet this doesn't appear to have been planned for, contributing to further delays.

One blind is currently stuck half open and half closed, while another remains unusable. This room will soon be our baby's nursery, so having functioning blackout blinds is more than just an inconvenience—it is something that needs to be resolved urgently.

After months of delays, poor communication, and unresolved issues, we have now lodged a complaint with Fair Trading.

It's disappointing because Empire appeared confident they could deliver a specialised solution that other companies couldn't. Unfortunately, the after-sales support, communication, and handling of warranty issues have fallen well short of what I would expect after making a significant investment.

Based on our experience, I cannot recommend Empire.

Great experience from start to finish. Greg handled my measure & quote & he had to come up with a solution for a difficult space to fit. Great communication throughout. Super happy with the quality & finish of the product & Abbas did a great job on installation. Quality product. Efficient & friendly service. Show details

From start (getting quote) to finish (installation), I found them extremely courteous and helpful. The installation person did additional work free of charge. I will strongly recommend them. Show details

I received exceptional customer service from start to finish. The sales rep Omar answered all my questions and helped with the selection of curtains. The curtains were installed by Hilly, who I found to be polite and very professional.. overall I am very happy with the customer service and my curtains look beautiful Show details

My experience with Empire Curtains has been the worst customer service experience I have ever encountered. We placed our curtain order in October 2025 and initially expected a straightforward process. However, after hearing nothing for months, I contacted the company again in late January 2026 seeking an update. I was then informed that our order… Read more

had never been placed into the system and had effectively been forgotten. Once this issue was finally rectified, an installation was scheduled for April 2026. Unfortunately, when the installers arrived, the curtain measurements were incorrect, resulting in further delays and frustration. When the curtains were eventually installed, they did not resemble the curtains we had previously purchased from Empire Curtains for our former home. The colour appeared noticeably different, and the material looked and felt significantly cheaper than what we had previously received. When I raised these concerns, I was advised that manufacturers can change materials over time and that products may therefore differ from previous orders. While I appreciate that materials can evolve, the difference in appearance and quality was disappointing and not what we expected based on our prior experience with the company.

I spoke with several customer service representatives who were unable to assist and continually passed me from one person to another. Eventually, I was referred to Sherry, who was introduced as the Operations Manager. While discussing my concerns, I found some of her responses to be aggressive without resolution and unfortunately she also failed to return calls when promised.

Throughout this process, communication was virtually non-existent. I was repeatedly told that I would receive callback updates, but those calls never came. I was even advised that the Ray the National Regional Manager would contact me on several occasions however, I never received a call. Does he even exist?  Always told a different story as to why he is not available but will contact me.

I was then passed on to Alyssa as Sherry does not want to deal with the issue at hand who appeared to have limited knowledge of my matter and was unable to provide clear answers or resolution. The lack of communication, accountability, attention to detail, and ownership shown throughout this process has been extremely disappointing. Customers should not have to chase updates, discover that their order was never processed, deal with incorrect measurements, question the quality of the final product, or continually repeat their concerns to multiple people.

I need this issue to be rectified asap. I did choose another material however my issue is they based on my experience I believe they need to compromise and compensate for all of the issues that they have created which has not been the case.

Based on my experience, I cannot recommend Empire Curtains.

A few issues occurred that did not make dealing with this company go smoothly. The initial measure and quote went well and carried out the day after initial the request. The issues started to arise in booking the second measure by the installer. I found that they were not willing to accomodate offering this second measure in the middle of the day… Read more

or early afternoon despite repeatedly advising that I work outside the home: making suggestions can't I arrange someone to be there. This is the world of the 21st century not the 1950s: I offered days and times that I could be available. Finally after much twowing and throwing a date was set for the a week away between 4-5pm. At 5pm I receive a text that the installer was running late and would be arriving after 5:15, I advised this did not suit and cancelled. Another appointment needed to be made and the same process as previsously unwilling to accommodate. Finally, the second measurement was completed a week or so later. Some three weeks later I received a text stating the day and time the curtains would be installed between 12:00 and 1:00pm. At 1:00 the installer text saying he would arrive after 2pm. This was unacceptable as I had to rearrange my day, take a day off work. I spoke with three employees from this company, two who were reading off a script and completely unhelpful, and the third person who I managed to have a decent conversation with. They did admit they made a mistake in sending three texts advising the 12-1 installation and sending the installer a 12-2pm time. Major problem here with communication at the client's expense. As to the curtains they look lovely however while marketed as light filtering for privacy day and night and are quite adequate during the day: but in the evening even with only soft lamp light the curtains are not effective: and moreso with a ceiling light on. The curtains looked amazing in the show room but be warned the showroom has down lights which creates a very different effect. Lachlan the installer did a great job, quick, efficient and removed and took away the exising vertical blinds. The two stars are for the company.

I would like to let you know of my dissatisfaction with time taken from quote to installation. Quote was in December 25 and installation was on 1/4/26. So all summer I had no shade on the western windows.. As well as asking for half the costs of the blinds, I was texted to have full payment before the installation. The longer the time delay, the… Read more

greater the bank interest in your account and not in mine. I will not recommend this company to anyone.

IT WAS TOO EASY. FROM THE INITIAL QUOTE TO THE INSTALLATION SERVICE WAS ON TIME AND EXCELLENT. THE PRODUCT IS OF HIGH QUALITY AND LOOKS OUTSTANDING. E xcellent service M ade perfectly P unctual I mpressive quality R easonable price E nthusiastic staff Show details

The team from Empire were amazing from start to finish. They made me feel important and were very easy to work with. I was extremely happy with the blinds and curtains. I would highly recommend them. Show details

Great service technician was absolutely great so professional and great job done on my blinds would recommend empire window furnishings to everyone 5 stars. Thanks Eva.

Good help in choosing window treatment for a difficult room. Could not be happier with the service and the finished result. Empire have now covered all areas of my home and the results are both practical and beautiful. No hesitation in recommending their work. Show details