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Warning do NOT use empire furnishings
Warning - do not use EMPIRE for your blinds or awnings. I made a BIG MISTAKE.
They are the ones at shopping centres claiming quality products.
This is rubbish — I ordered a full house of blinds and retractable outdoor awning nothing but problems - incorrect orders taken, Products terrible quality, service atrocious.
Installation of blinds and awning had multitude of problems - crappy materials, installed incorrectly, wrong products.
Worst of all damaged facade of house and refused to acknowledge
They Can not even correctly send me an email f...
I was recommended to use this co, first mistake.
I order two sets of planation shutters. First set, for bedroom no issues. 2nd set of bi-fold doors with rod down the centre for dining room.
It took nearly 3 mths for installation and after the were bi-fold doors were installed they didn't have the rod. After several emails and calls, to find why I wasn't advised of this but no one bothered to tell me this before they were installed. The outcome was, it can't be done and will refund you $100! Totally unacceptable since I paid nearly $4,000.00. The lack of communication and professional way this was handle was appauling. I would never use them again and I suggest anyone reading this, to do the same.
Happy with quote. Blinds look great the installer worked quickly and efficiently answered any question. Very pleasant man.
Very happy with a job well done.
My cousin, niece and friend have all used Empire so will recommend them to others without hesitation
Great service and product
The company Communicated when they were arriving.
The employees measuring and installing. were Professional and courteous.
We Did have a problem in installation (everyone is human) the problem was quickly addressed and fixed.
We have recommended Empire Blinds to several friends and would definitely use again.
This is the second time I've used Empire and will keep going back as the need arises. Service, Product and follow up is fantastic, no other words to describe, from the person who initially took the call, to the person that measured, to the installer, all were professional and knew their product, no mess, no fuss and most of all honest.
Excellent product and service but a longer than expected wait time for the product
I recently used Empire Window Furnishings for custom plantation shutters for an arched window. The saleslady was excellent, highly professional, knowledgeable and pleasant, the measurer/installer was skilled and efficient, and the final product looks fantastic and fits well. The price was also competitive compared to other quotes I had gotten.
I would give the company five stars if it weren't for a long lead time - over 11 weeks between the deposit being placed and the installation. I don't know if this is due to COVID-19, but it was longer than the estimate I was given.
Empire Window Furnishing process to order and install my plantation shutters was very efficient and professional. They kept me up to date at all times and arrived on time to install the shutters. Whilst I‘m very happy with the overall look and quality of the window shutters, I’m not happy with the shutter for the balcony door. It’s flimsy on the hinges, its unaligned and does not close properly. I have reported the issue to Empire but have had no response as yet on how they are going to rectify the issue. Hoping that they will sort out the balcony door soon.
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