Empire Window Furnishings

From start to finish excellent customer service. Raid was so helpful and professional he went above and beyond he new exactly what material l was looking for. installation by val again very attentive and professional . Can highly recommend Empire furnishings. Show details

Extremely disappointed with my experience with Empire Window Finishings. I paid for a customised roofing system in mid-2024. The first installation in October was the wrong size. The second installation in December was also the wrong size, and my house was physically altered to make it fit. It was installed incorrectly—uprights on angles—and the… Read more

system clunked and shook during operation.

Since then, the roof has been “kind of” repaired multiple times, but the issues persist. The roof remains saggy, and now, both sides no longer move in unison. It’s now June 2025—almost a year since I paid—and despite repeated requests, I’ve been unable to reach anyone in management or have the matter properly escalated.

This level of service is simply unacceptable for a custom product and premium price point.

Do not use this company - they caused $15,400 worth of damage! – I cannot emphasise enough how terrible my experience with Empire has been. Strap in, because this ordeal is a nightmare from start to finish: - Empire’s contractor drilled into our living room ceiling during the blind installation and punctured two holes into a stormwater pipe. This negligence caused water leakage into our apartment ad left us… Read more

with significant damage. - When we called them, Empire advised us to hire our own plumber to assess and fix the damage. The damage amounted to $15,400 which my husband and I were forced to pay out of pocket. Empire showed no urgency or willingness to take responsibility for their contractor's blunder.

- Despite providing invoices, photos, and videos of the damage immediately, Empire did everything possible to delay compensating us. They provided misleading information as they tried to shirk their legal obligation, claiming that we had to wait for this compensation to be paid by their contractor's insurance. That's a lie; under Australian Consumer Law they are directly responsible for providing compensation in a timely manner. Even when I pointed out that what they were doing was illegal, they refused to compensate us. We were forced to wait for reimbursement from the insurance company.

- We paid $3,500 in full for five blinds but only the two smallest blinds were installed. Despite asking for an itemised invoice four times to clarify the refund amount we were owed, they refused to provide one. After pushing them they offered us $2,000 as a refund for three large blinds, two of which were supposed to be motorised. After haggling with them they agreed to a refund of $2,500.

- We were assured that the refund for the uninstalled blinds would be processed within 5-10 business days. After 12 business days with no refund in sight, I called them to follow up. It quickly became apparent that Empire had forgotten to process the refund altogether. They lied, of course, claiming the money had already been processed and was merely taking longer than expected to arrive.

After 18 emails, close to 30 calls, a formal complaint lodged to both Fair Trading and to the ACCC, we have now recouped $17,900 of the money Empire owed us.

Throughout this ordeal, Empire’s communication has been abysmal. We had to constantly chase them up, often calling multiple times a day just to get someone on the phone. Promises of calling us back were never honoured and we only ever received emails from them after much prompting. The delayed responses and their attitude of "we'll get to it when we get to it" has been awful.

Empire has lied and misled us at every turn of events. Their actions, at best, have been deceitful and unprofessional. Some of their actions have just been outright illegal.

If things go wrong, don't you want a business who takes accountability and communicates proactively? Save yourself the stress and the financial loss, hire a different company.

Professional, on time, friendly, very competitive price, job done in a timely manner. Lachlan installer was great! Show reply

Very impressed with the customer service and honesty from Empire Blinds. Excellent communication about the supply and install. Payment was easy and fair. Jack installed my screen door for bifolds and he completed a tremendous custom fitting. Jack was very professional. Highly recommended. I have used Empire blinds for all my household needs in this category. Thanks once again from a long term customer. Cheers Rob Hollows

We are very happy with our new exterior awnings. The quality is excellent, they look great and have made a real difference to keeping the bedrooms cooler. Their rep Helen Bozonji was fantastic, she was very friendly and helpful, explaining in detail the product and workings of the awning. Installation was done professionally and the overall service was friendly and reliable. We would definitely recommend Empire Window Furnishings. Show reply

Hilly and the team came early and installed the blinds with no fuss! Thank you again for making my home look amazing! Show details

We used Empire Window Furnishings Bexley to purchase blinds, curtains and shutters for our new home. We were happy with the workmanship but we found some problems. They were all minor issues and they fixed them after 2 to 3 weeks later. Our frustration was that we wanted to get a quote for the electric motor for the blinds. They kept saying that a… Read more

consultant would deal with it and that they would contact us. After days and weeks of calling them, they did not seem to be interested with this and didn't even answer my calls, knowing that my phone number would appear on their end. Very disappointed in the end with our experience with Empire Window Furnishings Beverly Hills. Perhaps we should have gone with another company who values their customers throughout all the stages.

Just had my curtains and blonds installed from Empire. From day one of consultation to delivery of temporary blinds to install, the service was nothing but professional, considerate and informative. The team did a great job and my blinds look amazing thank you Show details

Empire window furnishings we highly recommend !!! especially Hilly who is professional, friendly and really knows how style curtains to optimise each room. The office staff brilliant and the sales rep spot on with style support!!! Show details

The service was quick & the results were amazing. The house looks fantastic. Show details

Ozman measured up for blinds and curtains and was very helpful. I went ahead with the quote as it was reasonable. They did a great job and they look amazing. I am a very happy customer and have no hesitation in recommending them.

We are extremely happy with our shutters and sheer curtains that have been installed. Professional and friendly service from quoting, measuring and installing. Highly recommend!!

Holland blinds, installed & removed old blinds. Jobs done and we are happy with the outcome.

Excellent service , came and left no mess, very helpful team A++++

Hilly and partner were very perfeshional ,very easy insulation lovely company to deal with. Show details