Empire Window Furnishings

Empire Blinds and Curtains were very professional. Kelly was informative and did a great measure, quote and delivery of my order. Hilly hung the curtains and blinds beautifully. Very pleased with the whole process. 10/10 Show details

Had a blind installed yesterday. The installer was very professional and did a great job. He couldn’t do it as per the quote as the salesman who came thought it would fit under the pelmet which it didn’t. I think an installer should give the initial assessment quote not a salesman.

From start to finish excellent customer service. Raid was so helpful and professional he went above and beyond he new exactly what material l was looking for. installation by val again very attentive and professional . Can highly recommend Empire furnishings. Show details

Extremely disappointed with my experience with Empire Window Finishings. I paid for a customised roofing system in mid-2024. The first installation in October was the wrong size. The second installation in December was also the wrong size, and my house was physically altered to make it fit. It was installed incorrectly—uprights on angles—and the… Read more

system clunked and shook during operation.

Since then, the roof has been “kind of” repaired multiple times, but the issues persist. The roof remains saggy, and now, both sides no longer move in unison. It’s now June 2025—almost a year since I paid—and despite repeated requests, I’ve been unable to reach anyone in management or have the matter properly escalated.

This level of service is simply unacceptable for a custom product and premium price point.

Do not use this company - they caused $15,400 worth of damage! – I cannot emphasise enough how terrible my experience with Empire has been. Strap in, because this ordeal is a nightmare from start to finish: - Empire’s contractor drilled into our living room ceiling during the blind installation and punctured two holes into a stormwater pipe. This negligence caused water leakage into our apartment ad left us… Read more

with significant damage. - When we called them, Empire advised us to hire our own plumber to assess and fix the damage. The damage amounted to $15,400 which my husband and I were forced to pay out of pocket. Empire showed no urgency or willingness to take responsibility for their contractor's blunder.

- Despite providing invoices, photos, and videos of the damage immediately, Empire did everything possible to delay compensating us. They provided misleading information as they tried to shirk their legal obligation, claiming that we had to wait for this compensation to be paid by their contractor's insurance. That's a lie; under Australian Consumer Law they are directly responsible for providing compensation in a timely manner. Even when I pointed out that what they were doing was illegal, they refused to compensate us. We were forced to wait for reimbursement from the insurance company.

- We paid $3,500 in full for five blinds but only the two smallest blinds were installed. Despite asking for an itemised invoice four times to clarify the refund amount we were owed, they refused to provide one. After pushing them they offered us $2,000 as a refund for three large blinds, two of which were supposed to be motorised. After haggling with them they agreed to a refund of $2,500.

- We were assured that the refund for the uninstalled blinds would be processed within 5-10 business days. After 12 business days with no refund in sight, I called them to follow up. It quickly became apparent that Empire had forgotten to process the refund altogether. They lied, of course, claiming the money had already been processed and was merely taking longer than expected to arrive.

After 18 emails, close to 30 calls, a formal complaint lodged to both Fair Trading and to the ACCC, we have now recouped $17,900 of the money Empire owed us.

Throughout this ordeal, Empire’s communication has been abysmal. We had to constantly chase them up, often calling multiple times a day just to get someone on the phone. Promises of calling us back were never honoured and we only ever received emails from them after much prompting. The delayed responses and their attitude of "we'll get to it when we get to it" has been awful.

Empire has lied and misled us at every turn of events. Their actions, at best, have been deceitful and unprofessional. Some of their actions have just been outright illegal.

If things go wrong, don't you want a business who takes accountability and communicates proactively? Save yourself the stress and the financial loss, hire a different company.

The Empire employee was very professional and answered all our queries and was happy to give us advice on some other work my husband and I wanted to have done. The installer was on task without disturbing us. He was very professional as well. The screen doors are giving us extra security now. Show details

Very happy with the overall experience and products. Great price for the quality of the products.

This was our second experience with EWF & once again, their service was fantastic. Appointments were easily made & kept to by their team from quoting to final measure up & then installation. Show details

Installer came today and did a great job. Great attention to detail and went the extra mile to ensure the job was done well.obviously takes pride in his work. My whole experience with Empire Blinds has been positive. Good follow up and communication. Thank you and highly recommend Show details

The sales representative was very prompt and responsive before payment, and came across as professional during the measure and quote. It was implied that the blinds were made by the company, but I believe they are manufactured by Ozroll — dealing directly with them would have been better. Installation was delayed twice due to missing parts. One… Read more

blind still doesn’t operate, a post was drilled through without being disclosed, and aluminium shards were left on the tiles, creating a safety issue. I’ve had to apply silicone myself and now need to repair the hole through the post and repaint. This home is only 18 months old, and the posts at the bottom had just been repainted by the builder.

Despite multiple attempts, the representative promised to call back and never did. The only positive was the helpful young woman in the head office. Very disappointing once payment was taken.

Product ( curtains are exactly what I ordered). Installer accommodated my time line & arrived on time. Installer was polite, friendly & did a fantastic job. Adding a sheer curtain has softened the space. Including covering the verticals and adding more privacy. The company has been easy to deal with & returns phone calls or emails. A very pleasant experience. Show details

I was originally introduced to Empire Window Furnishings by Studio Frost and I have to say, the end result exceeded my expectations. Whilst I knew I was getting a quality product, I am over the moon with the end result and never considered how this beautiful addition could completely change the feel of my space. I am so very happy and need to add,… Read more

the service provided by the personable Hilly was professional at all times, and always kept me updated as to his arrival. I would 100% recommend this company.

We are delighted with our window furnishings from Empire. This is the second time we have used their services and the staff were polite and professional from measuring to installation. The curtains hang beautifully and give our home a touch of elegance. Many thanks

I love my new curtains. The whole experience from booking, consultation, measure, and installation was seamless. The consultant was extremely helpful and patient. I couldn’t be happier and would highly recommend empire window furnishings. I can’t wait to use them again. Show details

I have to say exceptional service !! Ray was wonderful and understanding from the very start. Ray was professional and knew how to advise on the interior needs of my home. I wanted something that was going to be fresh and easy to use. He was very patient and helped us in everythingincluding the the colour palette. The professional service I got… Read more

was amazing even when I called them they always answered with curiosity and great great customer service. I was never pushed back with anything. In fact I was suprised how fast everything was done and made to my expectations. The service I received was always friendly and I’m sure I will forward this to my many family friends and future customers to go with Empire Window Shutters. I was so impressed with how punctual the installation service was and happy they took my old vertical blinds and happy that they will recycle that was another bonus the fact they took the track and the old blinds was a piece of mind! I have to say my new blinds have made the back door look amazing and fresh. I’m very pleased and impressed with the outcome as you can see I have before and after shots.

Timely communications all the way through the process. Extremely happy with the product. Show details

Bottom line upfront: they didn't measure correctly, they didn't fix it afterwards, and they were aggressive once realising how bad they messed up. A generic handyman will get the job done better. I went with Empire thinking the reviews meant their high price guaranteed a good outcome and would save me time. This unfortunately was not the case. … Read more

Measuring for blinds is a standard practice, you check multiple spots making sure to capture the shortest and longest spots. I ordered two vertical blinds and a set of blackout blinds. Here is the list of gross mistakes:

- 1 set of vertical blinds arrived with 5cm dragging on the floor, the installer tried to leave without saying anything. They then took these away and reinstalled them later with a 3cm clearance. The standard is a 1cm clearance and yes it does look weird. Better than weighted blinds dragging on the floor at least? - 1 set of blinds arrived with about 0.5cm of clearance on one side and negative clearance on the other side, to achieve this I had to remove each blind and arrange them by ones that were slightly shorter, it was worse when first installed. They refused to fix this, this means I can't use the blind want to make adjustments, I have to hand move the blinds that are dragging if I want to open or close them. - the vertical blinds were assembled and installed for with the opposite room's schematic. One room was to have two sided control and the other open from left to right. They swapped these making one room unable to fully open for sunlight while also not matching the blackout blinds action. - the blackout blinds were installed about 5cm too far from the cornice board for no reason, letting in significant light. - the blackout blinds rail is a cheap non standard design that is too narrow for add-ons like automation motors. There's no reason for this at their price.

I was able to get some of these issues fixed separately which cost a lot of time and money that shouldn't have been needed, but there's nothing I can do about the blind length. They're worthless and I'll have to pay to fully replace them once I get the energy.

The entire endeavor with this company was a complete loss. You will be better hiring a handyman and ordering the parts directly yourself.