??!
1 photo
A&L Windows
3.9 from 269 reviews

Excellent service

The A&L staff are always there for assistance when needed. I have been working with Emma for the past two years and she has never let me down. Great communication and exceptional service.

Product Quality
Job Satisfaction
Customer Service
Return Claim MadeNo
Store LocationStapylton
1 comment
Hi Luke, Thank you for taking the time out to leave this Feedback. We have a great team at A&L who are always ready to help when needed. I have passed this onto Emma and the rest of the team. Best regards, Lorna Fabian - Customer Service Manager

Terrelle is a life saver

Working in a fast paced environment, I need a fast response time and Terrelle always delivers. Knowledgable and always helpful, the A&L staff continue to provide all the assistance I need.

Product Quality
Job Satisfaction
Customer Service
Return Claim MadeNo
1 comment
Hi, thanks so much for review. Im pleased to see Terrelle and the rest of the team have been able to give you a high level of customer service. Best regards, Lorna Fabian - Customer Service Manager

Great customer service.

Nice to find a company that communicates well, stands by their product sending out polite experienced service technicians (Kegan & Eric)to sort out minor issues that arose with our windows. They arrived on time, also checking all other windows in our terrace. Would recommend this company to anyone building.

Product Quality
Job Satisfaction
Customer Service
Return Claim MadeNo
Store LocationA & L Windows & Doors we’re selected by Metricon for the build.
1 comment
Hi John, Thank you for taking the time to leave this 5 STAR review. I have forwarded this onto Jana, Eric, Keagan and the rest of our team. Its great to see we were able to meet your expectations and give you great service. Best regards, Lorna Fabian - Customer Service Manager

Excellent Service

A&L has a group of professional people with rich knowledge and fully equipped to deal with all windows and doors products. From personally experience, they always provide prompt responses on both emails and phone calls. Detail focused ensure high quality jobs deliver to clients. Especially thank to Terrelle and her team who always support and help when I have questions. You did a great job!!!

Product Quality
Job Satisfaction
Customer Service
Return Claim MadeNo
1 comment
Hi Lavina, What a great 5 star review for the team to come into today. The staff here work so hard to provide top customer service and are trained extensively to know the A&L products. Its so pleasing to see that this level of feedback is coming from our customers. Best regards, Lorna Fabian - Customers Service Manager

Exceptional product and service!

I have been dealing with Terrelle and the team at A&L for the last 2 years and have always received the best service with a quick response, outstanding knowledge and industry experience. A & L have a great product range and when you get a team like this nothing seems to be a problem.

Thanks for all your help Terrelle :)

Product Quality
Job Satisfaction
Customer Service
Return Claim MadeNo
1 comment
Hi Tim, Thank you for taking the time out to leave this 5 star review. Its wonderful to get these reviews from our long time customers. Terrelle and the rest of the team at A&L work hard to deliver and its good to see they are hitting the mark. Best regards , Lorna Fabian - Customer service manager

Customer service at best!!

Many thanks to Teagan Ackling​ today for giving me the right advise about my security screen, she fixed the issue over the phone without the need for having the technician to come out!!.

Customer Service
Return Claim MadeNo
1 comment
Hi Lorenzo, Thank you for leaving this 5 star review. I have forwarded this to Teagan and the rest of the team. Its great she was able to assist you over the phone. Dont hesitate to contact us if you need anything further. Best regards, Lorna Fabian - Customer Service Manager

Fantastic Service and Product

I have found the product and service to be impeccable. Delivery and installs have been as per scheduled and in a tradesman like manor.

I have had extensive dealings with Terelle Solomon in service, and she has been a pleasure to deal with. She has been very thorough in following through with any questions that arise onsite. Terelle is an absolute asset to A&L Windows.

Product Quality
Customer Service
Return Claim MadeNo
1 comment
Hi Sean, Great to hear from one of our big customers. Our teams work hard to meet all the needs for our customers and its refreshing getting feedback like this and sharing it with everyone. I have passed this onto Terrelle and all the the other staff members. Best regards, Lorna Fabian - Customer Service Manger

Outstanding customer service.

I am a building supervisor for Coral Homes and I deal with A&L Windows on a daily basis. Their attention to detail and resourcing is excellent but their best asset is the customer service, in particular Terrelle Solomon is the queen of customer service; always friendly, helpful and accurate in her briefing of jobs and criteria. Terrelle is an asset to the team and I am glad she is Coral Homes point of contact.
Well done Terrelle and A&L Windows.

Product Quality
Job Satisfaction
Customer Service
Return Claim MadeNo
1 comment
Hi Daniel, Thank you for taking the time out to leave this excellent 5 star review. Terrelle is an asset to our internal sales team. We are so happy to hear we are hitting the mark for you with our customer service. Its a pleasure to be able to work with you. Best regards, Lorna Fabian - Customer Service Manager

Exceptional Customer Service

A big thank you to Trish for going above and beyond in helping me once again with ordering windows and screens for my renovation. Thank you for always answering my many questions. Highly recommend A&L. Keep up the exceptional customer service as it’s very hard to come by!

Product Quality
Customer Service
Return Claim MadeNo
1 comment
Hi, Thank you for your awesome 5 star review ! Our sales team work hard to provide exceptional customer service and its refreshing to get reviews like this from our customers. Please do not hesitate to contact us if you need anything. Best regards, Lorna Fabian - Customer Service Manager

Great product and excellent service

We’ve installed A&L windows when we’ve built in 2012 and given the great products, decided to install security screens (Bella) now. Looking amazing. Thanks to Neville for his great service

Product Quality
Job Satisfaction
Customer Service
Return Claim MadeNo
Store LocationYatala
1 comment
Hi Johan, So pleased you are happy with our product and service ! Thank you for taking the time to write this review for us its greatly appreciated. I have passed this onto the sales team and Neville. Best regards, Lorna Fabian - Customer service manager

Install of Fly Screens and Security Door ...Plus

I was supposed to get this installed on Wednesday 17/07/2019 at 11.00am, this wasn't done till 13.30. Now the excellent service came about because when the installers realised they would miss the agreed time they called to advise they would be late, gave an updated time and sent a message when they were 30 mins away. When they arrived they were polite, efficient explained everything and nothing was to much trouble for them. Other than the scheduled work, they fixed three other issues I was having, making me a very satisfied customer. I have to also mention that the office staff were always really helpful.

Product Quality
Job Satisfaction
Customer Service
Return Claim MadeNo

Spare Parts

Sent an email regarding some spare parts for our 12 year old windows. Nothing was too much trouble and after dealing with Michelle, spare parts are in the post free of charge! Great service Michelle, many thanks!

Customer Service
Return Claim MadeNo
Store LocationOnline
1 comment
Hi Carol, Great to hear A&L was able to assist you. We pride ourselves on great customer service and are pleased you have taken the time out to leave this review. I have passed your feedback onto Michelle and the rest of the team at A&L. Best regards, Lorna Fabian - Customer Service manager

Window Sash Locks

Needed to replace some broken old style window sash locks and sent email to company requesting pricing etc and received response back from Rebecca advising that these were no longer manufactured and that they would supply new style sash locks. They also arranged to supply sufficient sash locks to replace all window locks (so they would all match) and express posted to me at no charge. New locks were a breeze to install. Excellent service provided by A&L

Product Quality
Customer Service
Return Claim MadeNo
1 comment
Hi Peter, We are happy you were able to fit the new locks. I have passed your review on to Rebecca and the rest of the team. Please do not hesitate to contact us for anything further. Best regards, Lorna Fabian - Customer Service Manager

Had a problem with unfinished work from builders

Hey Jana it is Penny Hamilton from D'aguilar, I had 2 of your workers out at my house today fixing some issues I had, both their names were Ben , just wanted to say a big big thank you to them they were so efficient and polite and even helped me out with the paint I have on my windows, you don't get great service like that much anymore so wanted to make sure they get commended on a great job and beautiful service!!!!! Will highly recommend them to everyone kind regards Penny

Product Quality
Job Satisfaction
Customer Service
Return Claim MadeNo
1 comment
Hi Penny, Thank you for taking the time to leave such a great 5 star review for the boys. I have passed this onto both of them and the rest of the team at A&L windows. It really boosts our day when we get to share reviews like this around. Best regards, Lorna Fabian - Customer Service Manager

Excellent service even after installation - 3 years ago

Neville/Simon came to install thehuge doorpanels which was incomplete from builder days did anawesome job tomy satisfaction Michelle/Jana restof team werealso awesome. Thank youand I would recommend A&L atany time

Product Quality
Job Satisfaction
Customer Service
1 comment
Hi Anita, Great to hear our team at A&L was able to assist you. we pride ourselves on great customer service and are pleased you have taken the time out to leave this review. I h ave passed this onto Jana, Neville, Simon, Michelle and the rest of the team at A&L. Best regards, Lorna Fabian - Customer Service manager

Unable to even answer question via email prior to a quote

I notice a lot of the great reviews are in QLD or NSW they must be OK to deal with up there. I cant even get the Melbourne office to respond to an email regarding some product information prior to obtaining a quote. Oh well will have to look elsewhere if this is what the before sales service is like.

Customer Service
Return Claim MadeNo
1 comment
Hi Roy Disappointing to hear this feedback. Can you please send me an email Bbeech@alwindows.com.au - Would love to know more about this situation and so we can improve this for you. Look forward to hearing from you Regards Ben Beech - A&L Windows

Great after sales service

I used A&L for all my security screens and fly screens, competitive pricing and good service. one of my large glass sliding doors was broken and A&L came out and replaced it for a 1/3 of the price of O'briens.

Product Quality
Job Satisfaction
Customer Service
Return Claim MadeNo
Store LocationBrisbane
1 comment
Hi Paul, Thank you for the great 5 star review. So glad we were able to meet your needs. Do not hesitate to contact us if you require anything further. Best regards, Lorna Fabian - Customer Service Manger

Great Work - Excellant Services

I have built at Logan village and A&L put in all my windows. They looking beauitful the services amd advise i received was wonderful big thank u to Rob great job

Product Quality
Job Satisfaction
Customer Service
Return Claim MadeNo
1 comment
Hi Kris, Thank you for leaving this great 5 star review. So glad you are happy with our service and products. Best regards, Lorna Fabian - Customer Service Manager

Excellent product and service

We have got all our windows and sliding door from A&L for our new build. Some are huge awning windows and some are sliding doors. Overall quality of the windows are excellent. When we found minor issues with a sliding door they were happy to come and fix it for us. Nevel the service guy was professional and keen to bring the product back to 100% working order. No excuses. Great dealing with them.

Product Quality
Job Satisfaction
Customer Service
Return Claim MadeNo
Store LocationSupplied as part of the new build home
1 comment
Hi Vinod, Great to see we were able to fix your issue. I have passed this 5 star review onto our entire team here including Neville. Thanks for taking the time to leave it for us. Best regards, Lorna Fabian - Customer Service Manager

Amazing service

Trish you're a life saver, thanks for helping with the Motif and going above and beyond the call of duty. It was unexpected and a great example of amazing customer service you legend! Well done A&L!!

Product Quality
Customer Service
Return Claim MadeNo
1 comment
Hi Terry, Thank you for your awesome 5 star review ! what a great review. I have passed this onto our sales team and Trish. Please do not hesitate to contact us if you have any further requests. Best regards, Lorna Fabian - Customer Service Manager

Page 1 of 14

Questions & Answers

Hi, We've moved into a new property and are missing a window key, for a locked bathroom window. The window keys provided to us fit other windows in the house, but not this locked one. How do i get the right key and the steam outta my bathroom? :-)
1 answer
Hi Karen, Can you email me on lfabian@alwindows.com.au and advise your address and i will be able to assist you. Best regards,

How do you clean external glass on DH1809 windows fitted with Bella 365 security screens?
No answers

I need some plastic sliding window catches. Where can I get these?
2 answers
Just give them a call and the will help youHi Peter, Could you please phone or email myself with your details so I can organise this for you - lfabian@alwindows.com.au or 07 3451 4129 Regards, Lorna - Customer Service Manager QLD

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.