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A&L Windows
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M.LoveSouth East Queensland, QLD
Professional, Amazing Value, Knowledgeable, Very Helpful, Highly Recommend!
Darren Brown and the team at A&L Windows have been so outstanding to deal with - excellent pricing, prompt servicing and quality products. I had security screens installed at my home and they went above and beyond, installing additional pop rivets to my other doors for safety when they discovered I would be living alone. Absolute pleasure to deal with and I wouldn't hesitate to recommend to my friends and family! Thank you so much!
Debbie Whalley
- 2 reviews
- 1 like
Fantastic After Service
Whilst we are very happy with the windows and screens in our newly built home, we never really gave a thought about the manufacturers of the product as our builder had arranged everything, until just recently when we thought we had a problem with the key lock on the louvre windows. We dealt with Jacqueline at A & L who was ever so helpful and very obliging to send someone out promptly to look at the problem. We didn’t realise prior to my call that the double louvre windows have a second key lock so in fact there was no problem at all. I feel v...
Read moreery reassured through this experience that our builder chose a reputable company to install our windows and though I am not expecting to have any problems I am confident A & L will be only too happy to help if there is a need.1 comment
PondyBrisbane
Product looks great
the delivery reps Jason and Zaiah very efficient and helpful. Demi is also very helpful. Great team. I can not wait for them to be installed.
1 comment
Lorna F.A&L Windows
Hi,
Thank you ever so much for taking time out to eave our drivers, Demi and A&L this fantastic review. We hope you enjoy your product and please do not hesitate to contact us if you require anything further....
Read more Best regards, Lorna Fabian - Customer Service ManagerFind out how A&L Windows compares to other Door & Window Shops
Know better, choose better.
frankSouth East Queensland, QLD
installation of new fly screens
The representative from A & L Windows who called yesterday to fit the new screens was a Mr Daniel O'Donald.
He was a very pleasant person to chat to and carried out his work very efficiently in my opinion.
The installation seemed to take no time at all and he was very polite and even hoovered up the floor afterwards. A great credit to your organisation.
The screens are working perfectly (as you would expect) and now give us the option of fresh air right through the house which we never had previously.
Frank Tewkesbury
Arundel
1 comment
Lorna F.A&L Windows
Hi Frank,
Thank you for the awesome 5 star review. I have shared this with Daniel and our entire team here at A&L Windows. So glad we were able to deliver such a quality service to you....
Read more Best Regards, Lorna Fabian - Customer Service Manager QLDJohn HunterMonash 2904, ACT
Building a home in Qld while living in Canberra
I've been liaising with Ms Fiona Howell, A&L Brisbane's Business Development Manager, in my efforts to find window solutions to a house being built for me in Buderim, Qld. Despite living in Canberra she has gone the extra mile to help, even to the point of arranging for her glass supplier to provide samples to a Canberra retailer so I can view them locally. I'm sure I could have found a solution eventually, but I'm equally sure that Fiona's help and advice has made the process so much easier.
1 comment
Lorna F.A&L Windows
Good morning John,
What an amazing review to come into. Your in great hands with Fiona. ...
Read moreI have shared this with her and our entire team. Best regards, Lorna Fabian - Customer Service Manager ( QLD)MonaGreater Melbourne (Metropolitan), VIC
- 2 reviews
Windows will not open . Handle broken
I have called many times. Sent so many emails still no reply or call back. I called 2 weeks ago a lady answered and said " Oh well we are getting back to every one" and need to wait for my turn It has been over 6 weeks no response at all.
1 comment
Lorna F.A&L Windows
Hi Mona,
Im terribly sorry for your experience this far. If you email me direct on lfabian@alwindows.com.au i will express post these to you today and give you a tracking number....
Read more Best regards, Lorna Fabian - Customer Service manager QLDGentner P.South East Queensland, QLD
Great Service and professional advice
So impressed with the service and advice I’ve received from the team at A&L in Brisbane. Would highly recommend the company if your wanting new windows or louvres. Many thanks to Jacqueline and Andrew who guided me through the process.
1 comment
Lorna F.A&L Windows
Good afternoon,
Thank you for the 5 star review. I am so pleased Jacqueline and Andrew were able to walk you through the process ....
Read more Best regards, Lorna Fabian - QLD Customer Service ManagerLouiseGreater Melbourne (Outer), VIC
Terrible after service, terrible product
I had an installation date of 3rd December 2020. I ordered 5 doors. Out of those only 4 doors turned up on the day. Only 2 of those doors were installed correctly. I am still waiting on them to fix the other 2. I have a security door that I cannot lock and it can be opened by the push of a finger . The other security fly wire has gaps at the bottom , specially for the bugs to come in. I would not recommend this company or ever use them again . Very unhappy with the service they have provided .
1 comment
Pradeep S.A&L Windows
Hi Louise,
We certainly apologise for the delay. This isn’t the level of service we deliver and we will take this onboard and get to the root cause. As per our recent visit to your property, we have ...
Read moredone the report and send to respective team to review. We will certainly have an update early next week.Rob PearceSouth East Queensland, QLD
- 3 reviews
Top customer service. They genuinely care !
I needed a very specific plastic moulding for an aluminium window I was asked to fix. Tracked the manufacturer to A &L. Jacqueline in customer service sourced the part and had it waiting for me to pick up the same day. I'm happy, the job's done, my customer's happy. Thanks Jacqueline. Win, win ! Robert's Carpentry Service.
1 comment
Lorna F.A&L Windows
Hi Rob,
Thank you for leaving A&L this 5 star review. Im so please Jacqueline was able to assists you so efficiently. Please do not hesitate to contact us if you require anything further. ...
Read more Best regards, Lorna Fabian - QLD Customer Service ManagerFind out how A&L Windows compares to other Door & Window Shops
Know better, choose better.
DawnGippsland, VIC
Fast and efficient service
Several of our double glazed windows became foggy.
One phone call to our builder and we received an email from A & L immediately requesting photos.
In spite of COVID restrictions the windows were all replaced quickly and efficiently and with a smile
Well done A & L Windows.
1 comment
Pradeep S.A&L Windows
Hi Dawn,
Thank you for taking your time to leave us your feedback. We are really glad to hear your experience and will pass this on to the teams as well. ...
Read more Thank you, Team Leader After SalesExcellent Solution
It was a pleasure to deal with A&L Windows when I required a specific part for my fly screens. Emma was really helpful and was able to offer me exactly what I needed
1 comment
Pradeep S.A&L Windows
Hi Glenn,
Thank you for taking your time and leaving us your feedback. This certainly would make us go a long way. We will definitely pass this on to Emma for delivering this superior customer service. ...
Read more Thank you, Team Leader After SalesJoanBSouth East Queensland, QLD
- 2 reviews
Brilliant courteous service! In particular your Senior Customer Service person Bec Phillips.
Beautifully presented product, delivered and stored very well on purpose designed transport. A pleasant experience. As Arnie said, "I'll be back!"
1 comment
Lorna F.A&L Windows
Hi Joan,
Thank you kindly for taking time out to leave A&L this 5 star review....
Read moreI have shared this with our entire team and you put a smile on everyone's face Including Bec. We look forward to dealing with you again. Best regards, Lorna Fabian - Customer Service ManagerTony JSouth East Queensland, QLD
Excellent Customer Service
It's always a pleasure to deal with Bec Phillips. She provides excellent customer service and responds quick to my requests. She's been most helpful to me as a Building Supervisor with my changing schedules and time frames.
1 comment
Lorna F.A&L Windows
Hi Tony,
Thanks so much for taking time out to leave this review. Its great to see Bec is able to provide such a high level of customer service to you....
Read more Best regards, Lorna Fabian - Customer Service ManagerKateGreater Melbourne (Inner), VIC
- 2 reviews
Quick fix for sliding doors
Harley fixed our sliding stacker door in just 10 minutes. Super friendly and explained a few things to me, which was really helpful. Thanks!
1 comment
Lyanna N.A&L Windows
Hi Kate,
Thank you for taking your time and leaving us your feedback. Its great to hear your experience with us and would certainly pass this on to Harley as well. ...
Read more Thank you, Team Leader After SalesCristenSouth East Queensland, QLD
- 5 reviews
- 2 likes
Stellar customer service
Thank you to Demi for her outstanding customer service. Most appreciated. Demi really did go above and beyond to help me and followed up every step of the way.
1 comment
Lorna F.A&L Windows
Hi Cristen,
Thank you for taking time out to leave this review for Demi. We love recognising our staff who deliver such top customer service....
Read moreDo not hesitate to contact us if you require anything further. Best regards, Lorna Fabian - Customer Service ManagerFind out how A&L Windows compares to other Door & Window Shops
Know better, choose better.
5 STARS
Lisa Shanks - Always going a step above the rest & delivering the goods when stuck in a pickle!! We had a window change from the client four days before delivery which threatened the work flow, but as always, Lisa has managed to make it happen with no hold ups!! :)
1 comment
Lorna F.A&L Windows
Hi Shane,
What a great review for Lisa. Thank you for taking time out to leave the review I am pleased she was able to get you out of your pickle. ...
Read more Best regards, Lorna Fabian - Customer Service ManagerSandra KearneyRichmond-Tweed, NSW
A&L Excellent Service
A&L representatives Keogon and Jordon came to finish off the 2 slider doors we had put in. They were focused, friendly and efficient in completing the job and went above and beyond to ensure I was happy with the doors and windows. I highly recommended them both.
1 comment
Lorna F.A&L Windows
Hi Sandra,
Focused, friendly and efficient - Such great feedback for the boys ! Thank you for taking time out to leave this review i have shared it with the entire team at A&L....
Read more Best regards, Lorna Fabian - Customer Service ManagerRyanSouth East Queensland, QLD
Excellent service
The customer service we received from Demi was absolutely amazing. She always responds fast and does her best to solve our problems as fast as possible. The products are always great quality too.
1 comment
Lorna F.A&L Windows
Hi Ryan,
Thanks so much for the review. Its great to see Demi was able to assist you. Do not hesitate to contact us if you require anything further....
Read more Best regards, Lorna Fabian - Customer Service Manager (QLD)Door order
This is my second order for sliding doors from A&L Windows. No fuss, No problems and quality staff that make the process so easy. Awesome!
1 comment
Lorna F.A&L Windows
Hi Bruce,
Thanks for the review. Great to see you are happy with the quality of our product....
Read more Best regards, Customer Service Manager - Lorna FabianExcellent Service all round
From my first call into A&L to the completion of the job the customer service & focus was excellent. Louis & Ben who fixed my doors were: Courteous, respectful & professional. They even took off their shoes each time they entered the house! Thank you all very much for your great service!
1 comment
Pradeep S.A&L Windows
Hi Kerrie,
Thank you for taking time and leaving us your feedback. Its a great way to end this year and we will certainly pass this on to the team. Merry Xmas and Happy New Year. ...
Read more Thank you, Team Leader After SalesQuestions & Answers
Alysha T.asked
Hello, 2 of my sliding window locks have snapped after only 3 years and can no longer open, I couldn't see the same locks in your spare parts, do any window locks fit?
1 answer
Lorna F.A&L Windows
Hi Alysha,
Can you email me direct on lfabian@alwindows.com.au and ill organise some new locks for you. Please include your address.
Thanks so much, Lorna Fabian - Customer Service Manager
Julie Christieasked
Hi I have locks on all sliding windows and I can’t open windows. We have tried to unlock windows to open them but after 2 locks broke we give up.
Regards Julie
8 answers
Lorna F.A&L Windows
Hi Julie,
Thank you for contacting us. If you are in Vic can you please email Pradeeppsekar@alwindows.com.au or in QLD lfabian@alwidows.com.au with your full address and details so we can assist you.
Best Regards, Lorna Fabian - Customer Service Manager QLD
Hi we moved into a house on Monday 18/1 and have your windows and locks on 7 sliding windows. We tried to open windows but plastic broke off after trying 2 windows so didn’t try anymore. It’s very hot in bedrooms and need to open windows.
My address is 16 Guardian place
Wyndham Vale Victoria
It’s so bad not being able to open windows.
I look forward to find out how you can help us. Regards Julie
Lorna F.A&L Windows
Hi Julie,
Thank you for supplying your address. Would you be happy for us to post new locks out for you to fit ?
Best regards, Lorna Fabian - Customer service manager QLD
Gregasked
Have sliding aluminum windows about 7 years old. Some of the locks/latches have broken. Can they be replaced, what cost and where can I obtain.
1 answer
A&L M.A&L Windows
Hi,
Locks/latches can be purchased through our website, but we are happy to supply these for you free of charge. These will look different to your current locks though, if you would like we can replace all of your locks so that they match if you could send through your quantity of locks and your postal address to cknight@alwindows.com.au I will arrange to have these posted out to you.
Kind Regards, Cathryn
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Lorna F.A&L Windows
Hi Debbie,
Thank you so much for your fabulous review. I'm so pleased Jacqueline was able to offer such a high level of customer service to you....
Read more If you have any further questions or queries please do not hesitate to contact us. Best regards, Lorna Fabian