The A&L staff are always there for assistance when needed. I have been working with Emma for the past two years and she has never let me down. Great communication and exceptional service.
Terrelle is a life saver
Working in a fast paced environment, I need a fast response time and Terrelle always delivers. Knowledgable and always helpful, the A&L staff continue to provide all the assistance I need.
Great customer service.
Nice to find a company that communicates well, stands by their product sending out polite experienced service technicians (Kegan & Eric)to sort out minor issues that arose with our windows. They arrived on time, also checking all other windows in our terrace. Would recommend this company to anyone building.
A&L has a group of professional people with rich knowledge and fully equipped to deal with all windows and doors products. From personally experience, they always provide prompt responses on both emails and phone calls. Detail focused ensure high quality jobs deliver to clients. Especially thank to Terrelle and her team who always support and help when I have questions. You did a great job!!!
Exceptional product and service!
I have been dealing with Terrelle and the team at A&L for the last 2 years and have always received the best service with a quick response, outstanding knowledge and industry experience. A & L have a great product range and when you get a team like this nothing seems to be a problem.
Thanks for all your help Terrelle :)
Customer service at best!!
Many thanks to Teagan Ackling today for giving me the right advise about my security screen, she fixed the issue over the phone without the need for having the technician to come out!!.
Fantastic Service and Product
I have found the product and service to be impeccable. Delivery and installs have been as per scheduled and in a tradesman like manor.
I have had extensive dealings with Terelle Solomon in service, and she has been a pleasure to deal with. She has been very thorough in following through with any questions that arise onsite. Terelle is an absolute asset to A&L Windows.
Outstanding customer service.
I am a building supervisor for Coral Homes and I deal with A&L Windows on a daily basis. Their attention to detail and resourcing is excellent but their best asset is the customer service, in particular Terrelle Solomon is the queen of customer service; always friendly, helpful and accurate in her briefing of jobs and criteria. Terrelle is an asset to the team and I am glad she is Coral Homes point of contact.
Well done Terrelle and A&L Windows.
Exceptional Customer Service
A big thank you to Trish for going above and beyond in helping me once again with ordering windows and screens for my renovation. Thank you for always answering my many questions. Highly recommend A&L. Keep up the exceptional customer service as it’s very hard to come by!
Great product and excellent service
We’ve installed A&L windows when we’ve built in 2012 and given the great products, decided to install security screens (Bella) now. Looking amazing. Thanks to Neville for his great service
Install of Fly Screens and Security Door ...Plus
I was supposed to get this installed on Wednesday 17/07/2019 at 11.00am, this wasn't done till 13.30. Now the excellent service came about because when the installers realised they would miss the agreed time they called to advise they would be late, gave an updated time and sent a message when they were 30 mins away. When they arrived they were polite, efficient explained everything and nothing was to much trouble for them. Other than the scheduled work, they fixed three other issues I was having, making me a very satisfied customer. I have to also mention that the office staff were always really helpful.
Sent an email regarding some spare parts for our 12 year old windows. Nothing was too much trouble and after dealing with Michelle, spare parts are in the post free of charge! Great service Michelle, many thanks!
Window Sash Locks
Needed to replace some broken old style window sash locks and sent email to company requesting pricing etc and received response back from Rebecca advising that these were no longer manufactured and that they would supply new style sash locks. They also arranged to supply sufficient sash locks to replace all window locks (so they would all match) and express posted to me at no charge. New locks were a breeze to install. Excellent service provided by A&L
Had a problem with unfinished work from builders
Hey Jana it is Penny Hamilton from D'aguilar, I had 2 of your workers out at my house today fixing some issues I had, both their names were Ben , just wanted to say a big big thank you to them they were so efficient and polite and even helped me out with the paint I have on my windows, you don't get great service like that much anymore so wanted to make sure they get commended on a great job and beautiful service!!!!! Will highly recommend them to everyone kind regards Penny
Excellent service even after installation - 3 years ago
Neville/Simon came to install thehuge doorpanels which was incomplete from builder days did anawesome job tomy satisfaction Michelle/Jana restof team werealso awesome. Thank youand I would recommend A&L atany time
Unable to even answer question via email prior to a quote
I notice a lot of the great reviews are in QLD or NSW they must be OK to deal with up there. I cant even get the Melbourne office to respond to an email regarding some product information prior to obtaining a quote. Oh well will have to look elsewhere if this is what the before sales service is like.
Great after sales service
I used A&L for all my security screens and fly screens, competitive pricing and good service. one of my large glass sliding doors was broken and A&L came out and replaced it for a 1/3 of the price of O'briens.
Great Work - Excellant Services
I have built at Logan village and A&L put in all my windows. They looking beauitful the services amd advise i received was wonderful big thank u to Rob great job
Excellent product and service
We have got all our windows and sliding door from A&L for our new build. Some are huge awning windows and some are sliding doors. Overall quality of the windows are excellent. When we found minor issues with a sliding door they were happy to come and fix it for us. Nevel the service guy was professional and keen to bring the product back to 100% working order. No excuses. Great dealing with them.
Trish you're a life saver, thanks for helping with the Motif and going above and beyond the call of duty. It was unexpected and a great example of amazing customer service you legend! Well done A&L!!
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