1,397 reviews
Very happy with A&L windows. We had some issues with our windows. We rang the Customer service and after some photos and some questions, they organised it all. The guys that came were fantastic. They were well organised and very courteous and efficient. Highly recommend A&L Show details · 1
Christie at stapylton A&L windows was a massive help and knowledgeable, I was stuck in a bind about a screen door seal and Christie had found the correct seal and replacement within hours.Ready for pick up the same day . Can't ask for a better service. Show details
We had problems with so e of our glazed windows. After contacting A &L Windows and providing proof they replaced our windows under warranty The tecnichians involved. Were very obliging and professional very courteous and prompt Highly recommend their warranty team and thanks to Tiana for her continuing help Show details · 1
Reviews with attachments
I contacted A&L under warranty for a couple of small issues. They were very helpful and polite and agreed to rectify all problems. Excellent service! Show reply
Huge thanks to Ursula & Dara in Sales who were most helpful + the Installer Nate was efficient , professional & a top bloke to help me add window accessories to my new A&L windows for the whole house! % recommended. Show reply
My sliding door lock became difficult to put into the lock position. After contacting A,@L they said warr just went past the 3 years limit. I reminded of cussummer laws puduct must be fit for purpose in which a sliding door should last you over 20 matince free issues. They told me to use Web address contact us to file a warranty claim..Great… Read more · 1
but the Web suite for writing a claim never set so it wa faulty. So I got there email address from Product Review and thats is when the company could not do enough to help me fix my issue.
I can honestly say I have never experienced such good customer service from any business before, with special mention of Christie Murray. We bought a house in 2023 but none of the window locks had any keys. To make things more difficult the previous owner of the house installed venetian blinds on all windows which looks really good, but it was… Read more · 1
installed in a manner that we cannot remove any windows without removing the blinds. I saw the make of the windows was A&L so without expecting much sent an email to enquire whether I can get replacement keys or locks and how installation will work, and considering that the house was built 10 years ago I expected this to be a futile excercise but gave it a go. Christie kindly and patiently helped me identify what I needed, how to get the old locks off and how to install the 8 new locks that she has sent me (FOC). I was blown away with her kind service, and still amazed by the blessing. I will never hesitate to contact A&L and Christie if I need anything again. Thank you for making this experience painless Christie - you are a darling!
Worst company never select this company window very poor in quality. New build by Carlisle and all the window are uneven yhe brand is A&L windowsand with gaps and poor quality accessories on the window and no after support.
Worst windows very low quality cheap materials leaking water damaging timber fixed many times they put cheap plastic to on edges plastic comes off after weeks and damage property.Bought display home builder Dennis family home they organised a& l technician few times they comes & change cheap plastic strip outside but won’t stop water leaking from… Read more
every corner edges seems have to replace whole windows very soon.what a rubbish product i have seen 30+ years old homes still got good quality windows. This so painful when you keep paying for expensive things thought display home should have quality stuff no need to worry about anything but was wrong. Adding some pics of A & L windows if it helps some how the look once you install them and taking stress. They are double glazed and one of them glass cracked already.big gaps between window winder and they are loose there is no technique behind them to install they just cut it & put colorbond screw which gets loose and property is not used much i hardly open the window sometimes when home.Installed nets are short from one side and they just put screw on side of timber to hold it worst experience.
Hi Gary, I believe you have now been contacted by… Read more (+3 replies)
- +1
Stay away, poor quality and very very poor customer service Run from this company
Latest follow-ups
I had an experience with A and L windows about 10 years ago. Their service was very poor with delays on promised deliveries and incomplete orders. Their ability to communicate in a timely manner was very poor and exasperating. I recently needed a… Read more
price and availability to replace a door and thought I would try A and L as I was sure they must have improved. I filled out their on line request for a quote and waited for a response. Nearly a week later I received an automated response saying that it would take 4 weeks to give me a quote and then another 10 weeks from order acceptance to complete the order. I would recommend anyone requiring windows to go elsewhere.
Follow-up · On the original issue with A and L windows 10 years ago, I had to painstakingly persevere for many months to have some issues attended to. On the recent issue, I did get a response however I didn’t persevere because I found a company who were extremely helpful knowledgeable and prompt. Their name is Aluminco Windows and Doors Pty Ltd. They were excellent.
Hi Greg, Sorry to hear of your experience. If you… Read more
- +7
After waiting for quite some time, A&L managed to… Read more
acknowledge the fact that we missed the final service before handover. The crew completed this yesterday. Thankfully, no major issue was raised! They discovered missing sliding door trims, bent trim, dented sash/frame, some flyscreens with holes and multiple surface scratches on almost all glasses, compromised powder coating due to deep scratches (applying 1 m tolerance) Well, we only noticed the eye level, not sure how much more scratches we can encounter if we check it thoroughly, which did not happen as they need to go to next appointment. We discovered old glasses manufactured oversease are used dated 03/2023. Their website mentioned 100% Australian Made?
Will provide final rating and also share the detailed ratings on product quality, customer service and job satisfaction after rectification work to be completed later. Special thanks to [Name Removed] and [Name Removed] to acknowledge our issues. We are confident A&L will do the right thing by us :)
Follow-up · Henley (builder) and A&L Account Manager had one round table discussion. They promised to come to check defects. Will provide further update after this site check is completed.
Follow-up · Ongoing dispute between the builder and A&L. I am in the middle as the customer. Long story short A&L denied causing damage on glass panels snd powder coatings resulting from previous repair job and from faulty manufacturing. They still prevent me… Read more
Follow-up · No resolution progress so far even with issues caused by them during repair. The onsite team reported the issues to the office but then it went radio… Read more
Hi Natalie, I have sent your information to our VIC… Read more
Find out how A&L Windows compares to other Door & Window Shops
Know better, choose better.
Positive reviews
I work for a major home builder and Greg is our main account contact, he handles all our quoting enquiries, Greg's service is excellent, prompt turnaround on all quotes and emails etc. would highly recommend A+L and Greg Show reply
Contacted A& L windows and glass as we had all the security windows done by A& L windows and doors Need to replace the insect stips replaced. called Mark and he was only too happy to help. My daughter picked them up. Much appreciated for your assistance and did not want payment. Thank you . The service was excellent .Thakor Show details · 1
I’ve had many great dealings with A&L and my experience with Caitlin Birleson was no different, very informative and knowledgeable on all products and my screens look GREAT!! Show reply
Negative reviews
We have our double glazed windows replaced regularly due to fogging between the panes...now our 10 year warranty has finished..still getting panes replaced, friends with A&L Windows have the same issues....WOULD NOT RECOMMEND
Hi Anthony, Sorry to hear of your issues with your… Read more
I recently built with a home builder and have had nothing but issues with A&L. They first came to replace a number of defective windows, first time they bought the wrong glass, 2nd time came back and replaced it with more defective glass and now 3rd time have come back and again replaced it with defective glass. They will now have to come back for… Read more
a 4th time for the same window and have been given no guarantee of replacing it without factory defect! Absolutely disgraceful.
Hi Em, Sorry to hear of experience so far. If you… Read more (+1 reply)
So many better window companies to deal with, since they were brought out it's been slow demise of once a company that was Australian owned and great to deal with. With so much window imports coming in from overseas you would think that they would value customers. Shame
Hi Tony, Sorry to hear of your experience. If you… Read more
Recent reviews
I’m currently working with Christie Murray from A&L Windows across a number of projects, and she has been an absolute pleasure to deal with since i started my new position. Her communication has been consistently clear and timely, which makes everything run smoothly. Christie is reliable, easy to work with, and always approachable. It’s great knowing I can rely on her support throughout our ongoing work. Show reply
We recently had a front screen door installed at our property, along with two fly screens fitted to our windows, and we are very happy with the entire experience. From the very beginning, Beata was fantastic to deal with and organised the whole process smoothly and professionally. Communication was excellent throughout, and the workmanship and… Read more · 1
final result exceeded our expectations. The screen door looks great, the window screens fit perfectly, and everything was completed with a high level of care and attention to detail.
We truly appreciate the friendly and professional service and would highly recommend A&L windows to anyone looking for quality products and reliable service. Thanks again Beata.
We have just finished the build on our new home. The A & L windows & doors were supplied by the builder. They look great & work well. We had the security screens supplied & installed by A & L Windows. They fit perfectly & look & work well. The staff at A & L were great to deal with especially Jordi who is a lovely person & helped us so much. Show reply
Find out how A&L Windows compares to other Door & Window Shops
Know better, choose better.
Caitlin you are amazing. We got a&l windows when we built. They have been amazing. 13 year and we wanted new slides for the windows due to ware. Caitlin knew exactly what we needed and sent to us. I would give you 10 stars. Thank you again Jacqui Gibson Show 2 replies
Bernard was quick and courteous in fitting off the doors and they look great He even adjusted the existing double glazed doors so that they operate smoothly again He can perform works here any time Henry Show details · 1
I have been working closely with A&L for multiple years and at recent I have had great experience with this window company, largely thanks to Christie. She is professional, knowledgeable, and goes above and beyond to ensure everything rans smoothly. Her clear communication and practical work methods makes the whole process as stress-free as… Read more · 1
possible. Her attention to services and actioning any reworks has provided her team the ability to hand over high quality finishes.
Highly recommend A&L and Christie is fantastic to work with.
I had an amazing experience with A&L Windows. Ono Ming from Sales Support went above and beyond! She provided me with spare window locks and her knowledge was truly impressive. She also took the time to show me exactly how to install the replacement window locks. I really appreciated the care and support she provided me. This kind of service is very rare these days. I highly recommend going to A&L Windows! Show details · 1
A&L are always WONDERFUL to deal with. Nothing ever seems to be too much of a hard ask of them. Dara, in particular, has weathered an endless list of last-minute pricing and technical queries, and has always been fantastic to deal with, getting me the answers and pricing I need ASAP. Can't recommend them enough! Show reply
A&L spare parts support went out of their way to help me when I called today. Well done and a big favourable ticket to them for their help. Our home aluminium windows are A&L and are over 25 years old and to be able to get the part I needed from stock is a credit to them - great service- well done. Show details · 1
We have just completed a warranty claim with A&L windows. We have been so grateful for the very prompt service we received from Dara at A&L. We did not really understand what was required & Dara walked us through the process so gently & kindly. We have had the best outcome with a minimum of fuss. We really appreciated Dar’s professionalism. She went way above & beyond. Show details · 1
I have been dealing A&L for over 10 years now and just would like to mention a few people that have been a great help over the past couple of days. Christie Murray, Fiona Howel and Katelyn Moore. I really appreciate the help ladies. 10 out 10.... Show details · 1
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Karthick, Please email the customer service… Read more