Sensational Service. Could not fault it
I had a great experience with A&L. Fantastic service, extremely helpful and fast to respond. I will definitely use them again and I would highly recommend to any one else. Windows and doors look unreal.
Exceptional Products and Customer Service
We have just purchased windows and a beautiful sliding door (Boutique range) from A&L and couldn't be happier with their service. Adam has made everything super easy and we recommend anyone looking for windows or doors to give A&L a call - you wont be disappointed.
Prompt and friendly service
After email request for availability of old type sash locks to replace originals fitted to new house I received a prompt email reply from Jacqueline O'Neill advising that replacement locks were available.
I received replacement's as soon as possible and was able to fit successfully.
Thank you for prompt and friendly service.
- Verified customer
Terrible double glaze windows
Unfortunately the house we built 6 years ago came with A&L windows. At the time I knew no better. Upgraded the whole house to double glaze windows and doors. A 45 sq double story house.
I should've know what I was getting when they were delivered to site. Pretty much dumped off the truck in the mud.
After handover we had to get numerous scratches repaired, panels replaced because of fogging and condensation, finger prints were in between some panels. Not what I would expect from expensive double glazing.
They also continually let in dirt a...nd water. The noise and cold air these windows lets in is ridiculous. They can not possibly be energy efficient. I've had a number of service calls to adjust and repair over the last few years. One time they drilled holes in a roller blind without telling anyone. Was reimbursed money from A&L to repair. If you are looking for good quality double glazing please save your money and go elsewhere because these are the worst quality windows and doors on the market.
Efficient, prompt and pleasant
I appreciated the attitude and effort to find previous commnication notwithstanding email address problems.
Unfortunately too often some customer service people make out that they are doing you a favor should they need to do a little work.
Fantastic customer service
We would like to thank the team at A&L for their professional and enthusiastic customer service during our window purchasing exercise, especially Michelle Edie at your Queensland branch who treated us with courtesy and respect and never kept us waiting! Her product knowledge was very extensive in itself but she hooked us up with Andrew Morriss who had the a detailed, no-nonsense "builder info" approach which my husband found invaluable. Thank you Andrew. Michelle made our lives much easier during what has been a lengthy, difficult and trying re...novation process. I'd give her a job any day of the week! Thank you Michelle. PS - still to get our screens fitted but that's our slowness - nothing to do with the quality of the service we have received which as I said, has been excellent.
I recently called A&L Windows to source a window lock to replace one that had broken after seven years. Bree and the team were brilliant! Not only did they identify the part that I needed, they then popped one in the post for me free of charge! That's what I call service. Thanks guys!
Great Customer Service and Excellent Communications
A&L Windows replaced parts on my Sliding Doors as I wasn't happy with the builders choice. Great communication, on time, helpful, went above & beyond, answered all questions. Would definitely recommend!
- Verified customer
We love our new Windows. A++ Product
Ordering and making changes pre delivery was easy and simple. We experienced a prompt delivery, and the sales/servicing team were extremely accommodating to our requests.
Highly recommend A&L and would recommend to any consumer looking for a high quality product.
We have just rented a brand new townhouse and the large concertina door was squeaking and lock not working well. Grant and Neville came when they said they were going to and fixed it without any problems.
Sliding Door Service
I called A&L windows and spoke with Lyndall who was most helpful and understanding. The service guys came on the day and time they advised and were most polite, very professional, completed all the necessary work and left the place tidy. I would not hesitate to recommend this company.
Darren Brown and Team
Darren and his team always go above and beyond to suit my requirements and tight time frames on jobs. Would highly recommend using A&L windows and their five star products and service.
Outstanding Customer Service
Having dealt with several different window manufacturers over the years I’ve always found A&L to be a step above the rest. Their staff are extremely friendly, knowledgeable and helpful and their product produced of a high quality. They are always incredibly proactive, bringing up potential problems prior to them being costly errors. Something that is rare within the Building Industry.
I would recommend Darren, Terrelle, Katelyn and the extended A&L Team to any builder or renovator looking for a great product at an affordable price, backed by industry leading service.
You simply won’t find better!
Inquiring on sliding glass door roller availability
I emailed Jacqueline regarding sliding door rollers and was almost immediately assured of availability and they were posted the next day absolutely amazing service not seen these days .I personally couldn’t speak any higher of this company .Have no hesitation recommending them to anyone in the building trade
Fantastic customer service, attention to detail and pricing.
After working with several of the main manufacturers of glazed products in Australian construction, I would easily put A&L at the top of that list. Professional, affordable and great service!
Professional, attentive and great to deal with.
Amazing customer service and great attention to detail.
I've never had any issues dealing with A&L Windows.
Emma from the QLD office has been a great help, and is one of the main reason we continue to use A&L for our future projects.
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Questions & Answers
We just got our new house but realised that all the A&L sliding doors and windows does not come with key locks. Can you advise where we can buy the locks and if we can self install it ?
Lorna F.A&L Windows
Good morning, Some of our builders choose no locks.
You can email one of our showroom sales team on firstname.lastname@example.org and she will be able to organise a quote for you or alternatively you can call us on 07)3451 4100.
Best regards, Lorna Fabian - Custoemr Service Manager
Hi, I was just wondering who i can contact in Victoria for getting replacement window sliding locks.
We are needing a key to our sliding door. Can we purchase from you?
Lorna F.A&L Windows
Please email me on email@example.com with your details and ill see if we can help you.
Thanks so much,
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