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A&L Windows
4.0 from 319 reviews

Reviews

Review distribution

5 star
224
4 star
15
3 star
5
2 star
11
1 star
64

Sensational Service. Could not fault it

published

I had a great experience with A&L. Fantastic service, extremely helpful and fast to respond. I will definitely use them again and I would highly recommend to any one else. Windows and doors look unreal.

Product Quality
Job Satisfaction
Customer Service
Return Claim MadeNo
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1 comment
A&L Windows
Lorna F.A&L Windows

John G

John GSouth East Queensland, QLD

Exceptional Products and Customer Service

published

We have just purchased windows and a beautiful sliding door (Boutique range) from A&L and couldn't be happier with their service. Adam has made everything super easy and we recommend anyone looking for windows or doors to give A&L a call - you wont be disappointed.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationStapylton
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1 comment
A&L Windows
Lorna F.A&L Windows
David C

David CSouth East Queensland, QLD

Prompt and friendly service

published

After email request for availability of old type sash locks to replace originals fitted to new house I received a prompt email reply from Jacqueline O'Neill advising that replacement locks were available.
I received replacement's as soon as possible and was able to fit successfully.
Thank you for prompt and friendly service.

Return Claim MadeNo
Store LocationStapylton Qld
1 comment
A&L Windows
Lorna F.A&L Windows
Mark

MarkVictoria

  • 9 reviews
  • 5 likes
  • Verified customer

Terrible double glaze windows

published
Product Quality
Customer Service
Return Claim MadeNo
2 comments
A&L Windows
Lorna F.A&L Windows
Mark
Mark

Hello thanks for the reply if youd like to send me a private message I can give you some details. I have spoken with Ben in 2018 regarding these windows


Wonderful service

published

I had a great experience with A&L. Fantastic service, extremely helpful and fast to respond. I will definitely use them again and I would highly recommend to any one else.

Product Quality
Customer Service
Return Claim MadeNo
1 comment
A&L Windows
Lorna F.A&L Windows

peter schmidt

peter schmidtGreater Melbourne (Metropolitan), VIC

Efficient, prompt and pleasant

published

I appreciated the attitude and effort to find previous commnication notwithstanding email address problems.
Unfortunately too often some customer service people make out that they are doing you a favor should they need to do a little work.

Return Claim MadeNo
Store LocationService department following up a prvious quote.
1 comment
A&L Windows
Lorna F.A&L Windows

Fantastic customer service

published
Product Quality
Job Satisfaction
Customer Service
Return Claim MadeNo
Store LocationA&L Windows, Queensland
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1 comment
A&L Windows
Lorna F.A&L Windows

Brilliant Service

published

I recently called A&L Windows to source a window lock to replace one that had broken after seven years. Bree and the team were brilliant! Not only did they identify the part that I needed, they then popped one in the post for me free of charge! That's what I call service. Thanks guys!

Product Quality
Job Satisfaction
Customer Service
Return Claim MadeNo
See all answers
1 comment
A&L Windows
Lorna F.A&L Windows
Stephen

StephenSouth East Queensland, QLD

Service to existing windows

published

We had a problem with our existing window, that the seal was damaged and needed replacing. I spoke to Gina Wright who attended to my problem with prompt efficiency. Thanks.

Product Quality
Job Satisfaction
Customer Service
Store LocationGold coast
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1 comment
A&L Windows
Lorna F.A&L Windows

Hi Stephen,
Thank you for taking the time to leave this review. I'm glad we were able to assist you. I have passed on your comments to Gina and the rest of the customer service team.
Regards,
Lorna - Customer Service Manager

Darren

DarrenSouth East Queensland, QLD

Great Customer Service and Excellent Communications

published

A&L Windows replaced parts on my Sliding Doors as I wasn't happy with the builders choice. Great communication, on time, helpful, went above & beyond, answered all questions. Would definitely recommend!

Product Quality
Customer Service
Return Claim MadeNo
1 comment
A&L Windows
A&L M.A&L Windows

Hi Darren,
We appreciate you taking the time to leave this review - I have passed your wonderful comments on to Katelyn and the team.
Regards,
Lorna - Customer Service Manager


Spectrum Homes

Spectrum HomesSouth East Queensland, QLD

Great Product & Service

published

We have been using A&L Windows for many years for our residential builds throughout Logan and the Gold Coast, we are very happy with the products and level of service we receive

Product Quality
Customer Service
Return Claim MadeNo
1 comment
A&L Windows
Lorna F.A&L Windows

Bronny

BronnyHunter Region, NSW

  • Verified customer

Very happy

published

My quote, done by Katelyn, was quick & well priced. I changed a few windows several times but Katelyn was so helpful and nothing was too much trouble I am very happy.

Customer Service
Return Claim MadeNo
1 comment
A&L Windows
Lorna F.A&L Windows

Simon H.

Simon H.Sydney, NSW

  • Verified customer

We love our new Windows. A++ Product

published

Ordering and making changes pre delivery was easy and simple. We experienced a prompt delivery, and the sales/servicing team were extremely accommodating to our requests.
Highly recommend A&L and would recommend to any consumer looking for a high quality product.

Product Quality
Job Satisfaction
Customer Service
Return Claim MadeNo
See all answers

rushie

rushie

  • 7 reviews
  • 5 likes

Great service

published

We have just rented a brand new townhouse and the large concertina door was squeaking and lock not working well. Grant and Neville came when they said they were going to and fixed it without any problems.

Product Quality
Job Satisfaction
Customer Service
Return Claim MadeNo
See all answers
1 comment
A&L Windows
Lorna F.A&L Windows

Sliding Door Service

published

I called A&L windows and spoke with Lyndall who was most helpful and understanding. The service guys came on the day and time they advised and were most polite, very professional, completed all the necessary work and left the place tidy. I would not hesitate to recommend this company.

Product Quality
Customer Service
Return Claim MadeNo
1 comment
A&L Windows
A&L M.A&L Windows

Hi Angelo, Thanks so much for leaving this review. We have passed it on :)

Regards

Darren Brown and Team

published

Darren and his team always go above and beyond to suit my requirements and tight time frames on jobs. Would highly recommend using A&L windows and their five star products and service.

Product Quality
Job Satisfaction
Customer Service
Return Claim MadeNo
Store LocationSouth East QLD
See all answers
1 comment
A&L Windows
Lorna F.A&L Windows

Adam J.

Adam J.South East Queensland, QLD

Outstanding Customer Service

published

Having dealt with several different window manufacturers over the years I’ve always found A&L to be a step above the rest. Their staff are extremely friendly, knowledgeable and helpful and their product produced of a high quality. They are always incredibly proactive, bringing up potential problems prior to them being costly errors. Something that is rare within the Building Industry.

I would recommend Darren, Terrelle, Katelyn and the extended A&L Team to any builder or renovator looking for a great product at an affordable price, backed by industry leading service.

You simply won’t find better!

Product Quality
Customer Service
Return Claim MadeNo
1 comment
A&L Windows
Lorna F.A&L Windows

Inquiring on sliding glass door roller availability

published

I emailed Jacqueline regarding sliding door rollers and was almost immediately assured of availability and they were posted the next day absolutely amazing service not seen these days .I personally couldn’t speak any higher of this company .Have no hesitation recommending them to anyone in the building trade

Product Quality
Job Satisfaction
Customer Service
Return Claim MadeNo
Store LocationStapelton
See all answers
1 comment
A&L Windows
Lorna F.A&L Windows

Andrew G

Andrew GSouth East Queensland, QLD

Fantastic customer service, attention to detail and pricing.

published

After working with several of the main manufacturers of glazed products in Australian construction, I would easily put A&L at the top of that list. Professional, affordable and great service!

Product Quality
Customer Service
Return Claim MadeNo
1 comment
A&L Windows
Lorna F.A&L Windows

Jason

JasonGreater Melbourne (Metropolitan), VIC

Professional, attentive and great to deal with.

published

Amazing customer service and great attention to detail.
I've never had any issues dealing with A&L Windows.

Emma from the QLD office has been a great help, and is one of the main reason we continue to use A&L for our future projects.

Product Quality
Job Satisfaction
Customer Service
Return Claim MadeNo
Store LocationU2, 76 Quinns Hill Rd East, Stapylton, QLD, 4207
See all answers
1 comment
A&L Windows
Lorna F.A&L Windows

Page 1 of 16

Questions & Answers

Angry CS

Angry CSasked

We just got our new house but realised that all the A&L sliding doors and windows does not come with key locks. Can you advise where we can buy the locks and if we can self install it ?

1 answer
A&L Windows
Lorna F.A&L Windows

Good morning, Some of our builders choose no locks.
You can email one of our showroom sales team on joneill@alwindows.com.au and she will be able to organise a quote for you or alternatively you can call us on 07)3451 4100.

Best regards, Lorna Fabian - Custoemr Service Manager


Danielle K.

Danielle K.asked

Hi, I was just wondering who i can contact in Victoria for getting replacement window sliding locks.

4 answers
rushie
rushie

So sorry. I wouldn’t know.

A&L Windows
Lorna F.A&L Windows

Hi,

You can call (03) 8786 0000.

Thanks

Angelo
Angelo

Hi Danielle, I would call A&L and ask them if they can help.


1800dig

1800digasked

Hi
We are needing a key to our sliding door. Can we purchase from you?

1 answer
A&L Windows
Lorna F.A&L Windows

Hi,

Please email me on lfabian@alwindows.com.au with your details and ill see if we can help you.

Thanks so much,


Get an answer from our members and A&L Windows representatives

Details

CategoryPhysical Shops and Door & Window Shops

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