Reviewer Photos & Videos
Professional, Amazing Value, Knowledgeable, Very Helpful, Highly Recommend!
Darren Brown and the team at A&L Windows have been so outstanding to deal with - excellent pricing, prompt servicing and quality products. I had security screens installed at my home and they went above and beyond, installing additional pop rivets to my other doors for safety when they discovered I would be living alone. Absolute pleasure to deal with and I wouldn't hesitate to recommend to my friends and family! Thank you so much!
Fantastic After Service
Whilst we are very happy with the windows and screens in our newly built home, we never really gave a thought about the manufacturers of the product as our builder had arranged everything, until just recently when we thought we had a problem with the key lock on the louvre windows. We dealt with Jacqueline at A & L who was ever so helpful and very obliging to send someone out promptly to look at the problem. We didn’t realise prior to my call that the double louvre windows have a second key lock so in fact there was no problem at all. I feel v...ery reassured through this experience that our builder chose a reputable company to install our windows and though I am not expecting to have any problems I am confident A & L will be only too happy to help if there is a need.
installation of new fly screens
The representative from A & L Windows who called yesterday to fit the new screens was a Mr Daniel O'Donald.
He was a very pleasant person to chat to and carried out his work very efficiently in my opinion.
The installation seemed to take no time at all and he was very polite and even hoovered up the floor afterwards. A great credit to your organisation.
The screens are working perfectly (as you would expect) and now give us the option of fresh air right through the house which we never had previously.
Building a home in Qld while living in Canberra
I've been liaising with Ms Fiona Howell, A&L Brisbane's Business Development Manager, in my efforts to find window solutions to a house being built for me in Buderim, Qld. Despite living in Canberra she has gone the extra mile to help, even to the point of arranging for her glass supplier to provide samples to a Canberra retailer so I can view them locally. I'm sure I could have found a solution eventually, but I'm equally sure that Fiona's help and advice has made the process so much easier.
Windows will not open . Handle broken
I have called many times. Sent so many emails still no reply or call back. I called 2 weeks ago a lady answered and said " Oh well we are getting back to every one" and need to wait for my turn It has been over 6 weeks no response at all.
Great Service and professional advice
So impressed with the service and advice I’ve received from the team at A&L in Brisbane. Would highly recommend the company if your wanting new windows or louvres. Many thanks to Jacqueline and Andrew who guided me through the process.
Terrible after service, terrible product
I had an installation date of 3rd December 2020. I ordered 5 doors. Out of those only 4 doors turned up on the day. Only 2 of those doors were installed correctly. I am still waiting on them to fix the other 2. I have a security door that I cannot lock and it can be opened by the push of a finger . The other security fly wire has gaps at the bottom , specially for the bugs to come in. I would not recommend this company or ever use them again . Very unhappy with the service they have provided .
Top customer service. They genuinely care !
I needed a very specific plastic moulding for an aluminium window I was asked to fix. Tracked the manufacturer to A &L. Jacqueline in customer service sourced the part and had it waiting for me to pick up the same day. I'm happy, the job's done, my customer's happy. Thanks Jacqueline. Win, win ! Robert's Carpentry Service.
Fast and efficient service
Several of our double glazed windows became foggy.
One phone call to our builder and we received an email from A & L immediately requesting photos.
In spite of COVID restrictions the windows were all replaced quickly and efficiently and with a smile
Well done A & L Windows.
Lisa Shanks - Always going a step above the rest & delivering the goods when stuck in a pickle!! We had a window change from the client four days before delivery which threatened the work flow, but as always, Lisa has managed to make it happen with no hold ups!! :)
A&L Excellent Service
A&L representatives Keogon and Jordon came to finish off the 2 slider doors we had put in. They were focused, friendly and efficient in completing the job and went above and beyond to ensure I was happy with the doors and windows. I highly recommended them both.
Excellent Service all round
From my first call into A&L to the completion of the job the customer service & focus was excellent. Louis & Ben who fixed my doors were: Courteous, respectful & professional. They even took off their shoes each time they entered the house! Thank you all very much for your great service!
Questions & Answers
Hello, 2 of my sliding window locks have snapped after only 3 years and can no longer open, I couldn't see the same locks in your spare parts, do any window locks fit?
Lorna F.A&L Windows
Can you email me direct on email@example.com and ill organise some new locks for you. Please include your address.
Thanks so much, Lorna Fabian - Customer Service Manager
Hi I have locks on all sliding windows and I can’t open windows. We have tried to unlock windows to open them but after 2 locks broke we give up.
Lorna F.A&L Windows
Hi we moved into a house on Monday 18/1 and have your windows and locks on 7 sliding windows. We tried to open windows but plastic broke off after trying 2 windows so didn’t try anymore. It’s very hot in bedrooms and need to open windows.
My address is 16 Guardian place
Wyndham Vale Victoria
It’s so bad not being able to open windows.
I look forward to find out how you can help us. Regards Julie
Lorna F.A&L Windows
Thank you for supplying your address. Would you be happy for us to post new locks out for you to fit ?
Best regards, Lorna Fabian - Customer service manager QLD
Have sliding aluminum windows about 7 years old. Some of the locks/latches have broken. Can they be replaced, what cost and where can I obtain.
A&L M.A&L Windows
Locks/latches can be purchased through our website, but we are happy to supply these for you free of charge. These will look different to your current locks though, if you would like we can replace all of your locks so that they match if you could send through your quantity of locks and your postal address to firstname.lastname@example.org I will arrange to have these posted out to you.
Kind Regards, Cathryn
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