Great service from Emma
Once Emma became involved, the service of getting the A&L window replaced happened very quickly!
Wonderful customer service
Jaqueline has been so helpful and patient during the process of my order. She was meticulous to ensure I ordered correctly and had everything I needed for the builders to instal. She was very prompt with all my queries and concerns and was a pleasure to deal with.Show details
I am trying to screen my Dads property which was built in the 60’s with aluminium windows 20+ years old. Your staff have been so helpful in providing me with a contact who could help.
Highly recommend A&L Windows
The customer service provided by Jacqueline is second to none. So accomodating, friendly and professional. I highly recommend A&L.Show details
I deal with James weekly and he is extremely professional and knows everything down to the smallest detail. James has saved me a couple of times with install dates and some spare parts to get the job over the line. Very gratefulShow details
Interstate questions regarding flyscreens
I had a question regarding screens sold in QLD as we live in South Australia and are building in QLD. Jacqueline was extremely helpful and managed to save me a lot of time and money by suggesting a much cheaper alternative to the crime safe product.Show details
Excellent customer service
Jacqueline is extremely reliable, courteous and excellent response times, very informative and has provided all the information we needed.Show details
I was treated to prompt, efficient and professional service by Jacqueline. She has restored my faith in accountability for products of businesses. She managed to get my repair job in quickly and before the Christmas break. Thank you so much for helping me with this issue.Show details
I first emailed, got a prompt reply from Jaqueline, visited the showroom, discussed our options , Jaqueline was friendly and very pleasant and certainly gave us her time . Jaqueline is an asset to your company.Show details
The team at A@L windows were amazing. Their communication was outstanding and my job got finished extremely quickly. The workers not only discovered what was wrong and repaired my door but also checked my other doors to make sure everything was working well. A fantastic team with great service. I would highly recommend them to anyone.
Outstanding Customer Service!!
Jacqueline's outstanding service was a game-changer—her expertise and genuine care made my experience exceptional. Truly impressed!Show details
Demi is an asset to A&L she always makes supervisor jobs easierShow details
Great Windows and Doors
We were very happy with the delivery guys.They were cheerful and efficient. Jacqueline was very helpful when I spoke to her on the phone and emails.Great Windows xDoors.They look fantastic in our new house.Show details
Under promise and over delivered
Great customer service, kept informed throughout, great customer experience & productsShow details
Demi O’Neil has gone above and beyond having Orbit Homes and my jobs looked after. Prompt replies and workable timeframes and she has made some out of the ordinary/urgent items happen and saved us a lot of headaches. Thanks Demi keep it up !Show details
Questions & Answers
Hi! I've got security screen on my window. Installed by A&L over a decade ago. Would like to remove the security screen to change the mesh. I note there are tiny plates screwed in at the corner. Do I need to remove these first before I attempt to remove the security screen. (Any video to show me how?)
Wish there was an email to show you the photo to explain it a bit better.
I have moved into a house with A&L sliding window handles that lock. I can't open them can you tell me how.
Are you in QLD or Victoria ?
Thanks , Lorna Fabian
We have many videos on YouTube ( type in A&L sliding windows ) that may be able to assist you opening your sliding windows.
If you have any further trouble please feel free to reach out to Hdobbs@alwindows.com.au and I will be happy to help.
Customer Service Manager
Hi all my windows are installed with AL sliding window handle/sash lock. Do you have an instruction manual for these things? I cannot open my windows with keys. Not sure how this thing works. Thanks
Get an answer from our members and A&L Windows representatives
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