A month later still no sign of a quote
The guy who came to give us a quote has forgotten to send it to us again! He was polite & very unapologetic at first & promised to send the quote to us on Monday, 8/7. But a month after, still no sign of the quote! I get it! You don’t want our business. Crystal clear!
Finally..a decent nights sleep!
We live on a main road in Sydney & had Soundtite installed in our 3 bedrooms last week. We were a little hesitant because of the cost but it's definitely been a great investment. The entire experience from start to finish was very positive. The 2 installers were punctual, pleasant & explained everything they were doing, they vacuumed when they finished, wiped down the walls, left no sign they had even been here. The windows look great we chose woodland grey, I've also noticed the rooms retain the heat. Very Happy Customers!
Never too late
I have now had three properties fitted with Magnetite and I cannot speak to highly of not only the product but also the service. From my initial enquiry to installation and subsequent follow up the service has been very professional.
The staff are very friendly, on time . Just the waiting is a bit too long. I think it reduces about half of the noise, while my husband think more than half. Overall, we are happy with the results.
Thank you so much for such a wonderful product and great service. We live on a busy main road with lots of noise, the windows have been amazing in blocking out this noise . We are very grateful!
Finally a warm bedroom for my son!
On calling Magnetite they were nothing short of highly polished professionals. I had a very helpful and informative telephone conversation resulting in a free call out and quote the following day. We placed the order the next and had the double glazing fitted the next week. The fitter was extremely polite, quick and cleaned up. I can’t recommend Magnetite as a product and service provider highly enough.
Can finally get a decent sleep!
A no fuss service. Wish we had it installed sooner. Window looks amazing & am finally getting decent sleep! If you’re thinking about doing it, seriously don’t delay like we did..
Poor post sales customer service
Prior to signing the service contract, we had speedy and responsive customer services. First installation was done in March and there were few hiccups and the team fixed the issues. A month later I found out that there were 2 defects on the installation. I notified Magnetite but they have shown lack of interest. I needed to actively follow up with them to get their attention on my installation issue. Finally, they came to fix the issue. One issue is fixed but another issue requires a book in for another job because they claimed that they have ran out of stock with the material. After 3 weeks with no update, I followed up again and no one pays attention to my issue till now.
I have 2 concerns with Magnetite's service: First is the quality of their customer service and installation; and secondly because of the installation issue, I needed to apply for leave to get a day off to stay at home for them to rectify the issue. This has caused inconvenience to me.
From beginning to end, just wonderful.
I chose magnetite based on the very good comments regarding to their performance in different scenarios.
I personally had a wonderful experience with them from the time of the first visit to quote the job. Later they were very flexible when I said I really like the job quicker than the normal parameters and today the two people who came to install the windows were very efficient, professional and looked to all the necessary details. Even vacuuming the area not leaving a trace apart from their good job.
Extremely happy with my choice, it's not always easy to reduce noise from planes and I would say at least 80% of the noise disappear.
Thanks again for a very professional service carred by very nice and polite staff.. Highly recommended.
Amazing work, great value for its cost
We absolutely loved magnetite, we live in a busy suburb, lots of late night party’s outside the foot path, close to the highway, next to a school and the double glazing really made a huge difference in our apartment. Thank you so much!
Great service, efficient & professional!
From my experience in requesting a quote through to installation of film to my large lounge window at home, was efficient, affordable, expedient & convenient. Good communications & a highly professional service provider!
Overall positive experience
We recently had 3 windows and a sliding door installed with ‘Soundtite’ by magnetite. Overall it was quite a positive experience with magnetite and the windows have met our expectations.
The windows/door have reduced noise significantly, I would say by about 50%. Normal cars are barely audible unless you are actively listening out for them, however trucks and motorbike sounds still come through although muffled.
I will give some further detail and background, as I found it was a bit difficult finding good information in my research about double glazing windows in Australia so hopefully people will find this helpful.
My wife and I moved into a newly built brick veneer home in mid 2018 which was on a fairly busy street. Having only inspected the house on weekends, we did not know just how busy the road becomes during peak hours on weekdays however, and how much the noise would affect our sleep quality in the front master bedroom of our house. Our house is on a street which has one side residential, and the other side is the start of the industrial area. This means that traffic starts early in the morning on weekdays and has regular trucks passing by. The noise was consistent and disruptive to our sleep even with earplugs, so we started sleeping in the bedroom to the rear of the house instead. I did quite a bit of research regarding double glazing and had several quotes before deciding on magnetite. The reason we chose them is due to them being significantly cheaper than having full double glazed windows installed, and the work needed to install magnetite is much less impactful on our new home. As these windows were on a second floor, double glazing would have required works working at height outside the building, removing the entire window and frames etc. From my research and discussion with double glazing installers, a ‘secondary’ window with a large gap between the windows was the most effective window type for noise reduction.
The man who did our quote was very friendly and knowledgeable, and was very thorough in his measuring. He took several hours to ensure everything was measured and noted very accurately, making sure he was able to match the color exactly, and he took the time to quote several package types based on different products with different types of glass, different window pane options (eg overhanging, sideways sliding, full panel etc).
Installation was very smooth. They arrived slightly earlier than scheduled and completed the work quickly, cleaning up after themselves etc.
The biggest job was the second sountite glass door which was installed, which involved extending the door frame and building a whole new door frame in there. After installation was complete I was not satisfied by some of the finishing on the frame, so made contact with the team at magnetite and let them know. They were very responsive and then organised a time and day, and a worker came and made all the fixes so we were very satisfied with the job in the end.
The end result is the windows look great, perfectly colour matched and functional, and they block out a lot of noise. We now have moved back into the main bedroom and are able to sleep through the night every night.
I would highly recommend Magnetite to anyone looking for an effective noise dampening solution. Very happy with the product and service.
Magnetite owner was very responsive and accommodating.
We installed 11 window panels from Magnetite, and the product itself did its part. However, we live on a main road and is noisy for most parts of the day. The walls are not 100% brick which contributes to the fact noise was still coming after installation of the windows. However, the customer service received from Magnetite and their owner Robert in particular was exceptional - their willingness to meet customer expectations is worthy of the 4 stars review!
Happy with the window and the service
We just installed the soundtite system window on our main bedroom last week and at the moment we are happy with the result and with the quality of the product. Thank you for helping us reducing the noise.
Very happy with the installation!
1)Done a professional job.
2)Arrived on time.
3)Good cleaning after installed.
5)Effective result which makes a big difference increasing my baby’s sleep quality.
I am very happy with the installation. Highly recommend.
Magnetite, Excellent service, a great product
They stated that they would be there at 9.00 am, they were there at about 8.50 am, couldn't believe it, tradies that turn up on time, never been heard of before, never mind early. The whole process was completed by 11.30ish am, two very good lads, ok they spoke polish but they did ask if we didn't mind if they spoke polish to each other, we didn't mind at all. Their english was excellent as they described the product and how to take the panels down for cleaning. Great lads, great service and a great product. They were a credit to the company. Oh lets not forget Janusz who came and did the quote, he was alright too.
One of my great choices!
The product is perfect! My house is much quieter after the installation of double glazing windows. The price is affordable. Their staff are nice, professional and efficient! Highly recommend Magnetite!
Could not fault the product or the service
It only took a year for us to have our bedroom window double glazed - from Homeshow to Homeshow, but it was certainly worth it. There is a significant dampening of noise from the major road and train station we live close to, resulting in better sleep. The company were in constant contact from the moment we organised the quote. They arrived when they said they would, contacted us pre-installation and kept us informed every step of the way. The window needed to be cut to size on site and they were meticulous in cleaning up. I couldn't recommend them highly enough. A very professional, service-oriented company.
Amazing- very happy!
We are so impressed with Magnetite! We live on a busy, noisy main road and since the double glazing brackets were installed in our bedroom windows we now have blissful silence. It was worth every cent. They responded promptly to our initial enquiry and were quick to come and quote. The install was also done quickly and efficiently. Staff are friendly and professional. We are very happy and highly recommend Magnetite.
The guys that came to install were very professional and friendly.
They cleaned up after themselves and the sound proofing has made a big difference to us.
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