Reviewer Photos & Videos
The customer service is really great and super fast! I will definitely be a returning customer in the future. Highly recommend if you need a reusable option for your drinks.
Perfect reusable cup
I own 3 altogether and love them. Especially the large one for my water, I use this every day and it keeps my water cold for hours. The 12ml cups are wonderful for my coffees when I go walking, it's still warm after an hour out and about. Expensive but worth it.
Purchased in January 2019 for A$50.00.
Terrible. Does not keep it hot.
For the price I am bitterly disappointed. Does not keep my drink hot for even a few hours. Very awkward to drink from also. The little hole at the top also leaks which I’m not sure is by design or not but also extremely annoying
I absolutely love this awesome cup which I can chuck into my bag without worrying about the leakage. It is quite pricey, but I found it worth that money. You can't easily get it from everywhere, this is the one for you if you like something unique and has beautiful design/ feature.
Purchased in February 2020 for A$25.00.
- Stainless Steel
- Verified purchase
Worst drink bottle ever! Do not buy!
I received a large stainless steel bottle in rose color as a birthday gift in may 2019.
The lid has been leaking from day 1!
I‘ve written an email to FG customer service and got an instruction how to fix the leaking lid - unfortunately it didnt helped. So the bottle has been in somewhere in my kitchen for months not using it!
Today I wanted to give it a new try and the result was a backpack full of coffee!
Btw the taste of coffee and other stuff is awful because the bottle is stinky!
This is really bad quality for too much Money! Never ever!
Would Love to get the money back!
Purchased in May 2019 for A$50.00.
Terrible. Leaks. Paint comes off after a few washes
Don't buy this mug. It leaks through the pop lid - never worked from the start. When I emailed FG to get a refund or replacement they ignored the emails. Aesthetically - the paint starts to peel away after only a few washes. Very disappointing.
Purchased in January 2020 for A$60.00.
Bad design-Leaks coffee through the button lid- Do not buy!!!
I purchased a frank green cup recently as I wanted a permanent coffee cup that does not spill. Within the first use of the cup, it leaked coffee in my bag which damaged my laptop n stained my bag. Really disappointing as I purchased the cup for a premium price. Now I just use the cup as a toothbursh holder
Purchased in February 2020 for A$40.00.
Don’t buy one !
Received one for Christmas 2019. Black Paint coating continually coming off after only 2 months. Looks terrible and not great to drink from. Very expensive for something like this to happen . Poor quality don’t buy one.
Purchased in December 2019 for A$39.00.
- Verified purchase
A really disappointing product.
I purchased a Frank Green coffee cup as a gift because after scouring the internet for suggestions, it came up quite frequently as the one to buy. I'm not sure how this is the case, because once you get past the beautiful aesthetics and the premium feel of the product in your hand, it just sucks.
The lid is over-engineered and impractical and the little sippy hole just makes drinking coffee truly unenjoyable... That's if you don't burn your lip first.
I really, really wanted this to be as good a product as all the vloggers say it is, but as you can see from mine and everyone else's reviews, it's not.
Purchased in October 2019 for A$37.95.
I wanted to love it, but I don't
I purchased this cup for its leak proof design and aesthetics. With its high price tag I figured it would be an investment into a greener way of living. The whole purpose of a keep cup is to KEEP it right?
6 weeks later and the lid is completely unusable. I dropped my empty, plastic cup on the floor once and the result was a huge crack over the top of the lid. If I'd known it was going to be so fragile I would have opted for a glass or ceramic alternative; what's the good of plastic if it can't handle a little fall?
This came after perseverin...g through the cleaning difficulties, which include the dissembling and resembling of the lid which consists of 8 small parts, some of which are difficult to clean, all of which are difficult to find in the dishwater. I also found that a lot of baristas would over fill the mug as the Max fill line is clear and difficult to see. Over filling would cause the cup to leak when using. Lastly, and this is a personal preference thing, I found the flat lid not very comfortable to drink out of. In future I will opt for a design with a traditional lip on the lid as I find it more erganomical.
Purchased in January 2020 for A$50.00.
Great bottle, pity about the fragile lid
The large stainless steel bottle is excellent, as it keeps water cool for a long time, especially if you add ice. However, I have so far replaced the lid five times. The lid is prone to smashing, especially on the large water bottle. It doesn't even have to be dropped from a height - just falling over it has smashed twice.
Purchased in February 2019 for A$50.00.
Do not buy!
Worst ever! I have the stainless steel and OMG it stinks even after washing it. Washing the lid is a nightmare as you have to take apart a screw and a puzzle of pieces after each use or you will have off milk in your cup. No matter how you wash it, it'll smell. It has actually turned me off of coffee
Purchased in January 2020 at Frank Green for A$49.00.
Button Lid is faulty
Paid $50 for a new drink bottle. It's stylish and an eco friendly company. BUT... the button Lid is faulty and unreliable. It works and then I doesn't, and sometimes I'm stuck pushing the button 10 times before it opens or closes. For the money spent, the quality isn't there.
Purchased in January 2020 for A$50.00.
Do not buy Frank Green - waste of money
I'm incredibly disappointed with this product and brand. It's an overpriced product that does not do a simple job. After placing hot coffee in my frank green reusable cup, I pressed the button to close it, and placed it in my handbag, but the coffee spilled everywhere leaving the contents of my bag all sticky, and resulting in a portable charger that doesn't work anymore. Simply put, the button on the top which is supposed to close the lid does not work!
I have submitted a request to get my cup fixed through contact form and I've also called the Frank Green Customer Support via phone and left a message but I never heard back.
Absolutely ridiculous! Unreliable! Expensive! Not worth it!
Purchased in November 2019 for A$45.00.
Cup good / quality not long lasting
As other reviewers have said, the paint on outside of these just strips off so quickly. It’s really bad.
Cup itself works well in terms of coffee (or a cheeky G&T) but there are definitely too many moving parts in the kid that milk and other liquids get stuck in, difficult to wash out making it stink and terribly hygienic.
Paint job probably the most disappointing part.
Purchased in November 2018 for A$40.00.
Colour peels off. Unusable lid.
This cup sucks for what it costs. The colour has started peeling off in just a month of owning it. One day I was trying to clean the lid and in the process it all just came apart. I seem to have lost a tiny part without which I cant put the lid back together as it was. So now the lid is completely unusable. I will be trying to get a refund or replacement, but their website is not working since past few hours. The whole experience is just frustrating. DONT BUY.
Purchased in December 2019 for A$50.00.
Cute looking cup. Though a little tricky.
I initially wrote a poor review as the lid leaked after putting it back together, however looking further into it I discovered a YouTube channel by Neil Mossey, entitled “how to fix Frank Green smart cup” which I recommend over the official frank green video.
The tea strainer is a bit rubbish as tea leaves seem to go on top of it, so will keep trying to figure it out or else have to pre brew the tea which is a bit annoying.
I’ve only had it one day but I like it so far. Can’t bring myself to give it five stars as I had so much drama with th...e lid, and I’m unsure about the ceramic coating as it’s grey and unbreakable, kind of looks like the ceramic coating on Bosch cookware so I’m concerned about the chemical content. However four stars as it’s super cute and doesn’t leak.
too hard to clean
looks great , feels nice, easy to drink from and doesn’t leak but omg so ridiculously hard to get clean, totally over engineered, too many parts, i have 3, 2 were gifts, so it means i have spare parts, would not recommend or repurchase
Purchased in June 2018.
Terrible design and functionality- grossly overpriced!
Over the last few years, I’ve purchase 2 stainless steel and 1 original cup.
The stainless steel cups peel terribly. The images shown are the cup I bought for my mum, which has always been hand washed. It’s just over 1 year old and has been peeled like this for ages. My own cups peeled within a matter of months, although I put the base in the dishwasher every few washes to clean properly (as noted the “recommended” advice after the fact). Frank Green did replaced mine (after much back and forth and frustration), as it leaked every use, even...when ensuring all parts were correctly attached and coffee was below the fill line. The lid was also impossible to screw on. The replacement one has now also peeled and sits in my cupboard unused. The biggest lest down for me with these cups is that I now don’t use them as they just look gross. If paying such a premium price for something I bought because it looked good, I feel it should stay looking good! It’s now heading to landfill, which is disappointing. As I pointed out to Frank Green, I’ve has my Swell, Thermos and Keep cup branded cups and bottles for year, and they have not peeled or shown any where near the wear and tear of Frank Green items. Note- if you are a tea drinker, these cups will stain inside the cup and lid (see photos).
Purchased in September 2019 for A$40.00.
Looks nice. Requires too much effort to clean
Received Frank Green reusable coffee cup as a gift from work. Design looks absolutely beautiful and seems to insulate hot drinks well enough. However, the biggest drawback for me and the reason I would not buy it is that it takes a lot of effort to clean. Coffee (or any liquid for that matter) gets inside the opening and closing mechanism and requires disassembly of around 5 different pieces (try figuring out how to reassemble it back the first time!). Some small corners are impossibly hard to clean unless you have a thin pipe brush, similar to what you'd use for cleaning baby bottles and even that is some work in itself. Food and drink containers should not be this difficult to clean (even with instructions).
Purchased in January 2020.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.