Freedom Insurance

Phone calls – I have a policy. Was annoyed i changed my card details,thren after that they were ringing everyday ,notes were left on my file Still kept einging was so not happy about it. Show details

horrible company – they rang up up saying they owe me money on the 1st of december. They said my refund will be in my bank within 14 days. 14 days has arrived and no refund. I rang them up and ask where is my refund and they said it got processed on the 9 december.. ummmmmmm the lady said on the phone said on the 1st when everything was done while on the phone you… Read more

should see it in your bank in 14 days.. just lies. While you miss one payment when they were taking money out of my bank they are straight on the phone to you for that missing payment but they cant put the money back into my bank account when they owe you money.. update. They said the money will be in my bank in 3 to 4 business days.. again waited for them days and still no money in the bank for my refund. Will be ringing higher against these people

Suprised and grateful – I took the 1 year free not expecting to use it, inordinately after 14 mths a family member i had insured (it was free) was diagnosed with a terminal illness. I was going to cancel the policy as it was expensive but the lady i spoke to arranged for lower premiums but kept the ill family member at maximum amount. It took a couple of monthes for the… Read more

worst to happen and i put in the claim expecting there to be some excuse as to how not to pay out. The lady sent me all paperwork and walked me what i needed to do. I had some documents to be signed by a JP Took pics on my phone and sent it in. I had a email within an hour saying they had forwarded it to underwriters. 40 hours later the full sum was in my designated account!. I am grateful for the advice given and it has come at just the right time.

Absolutely the best thing we done was sign our family up – Absolutely the best thing we done was sign our family with freedom we lost our boy nearly a year ago and if it wasnt for freedom we would have been stuck it's not easy losing someone you love and having to deal with the financial side of things, freedom was so amazing and great support team 100% Show details

i really like this policy – my insurance was easy to set up and found Connor very good as i was previously with Seniors and this policy is better value for me and works better for me and i wasnt pushed into joining .One thing very important to me Show details

They prey on the vulnerable – Anyone could tell from a few seconds into a conversation with my late brother that he was not well mentally. This company and its salespeople have no conscience. They are looking to trick and take advantage of people by signing them up for something they present as 'free' which isn't free after twelve months, and the premiums just keep being taken… Read more

from the account, unknown to the person and requiring extraordinary effort to cancel. I do not forgive them for preying on my vulnerable loved one. I hope they've gotten rid of their 'auto-dialler' into which they load numbers purchased from 'lead generation companies' - that's a fancy word for 'phishing scammers' who host online ads and pop-ups trying to get you to click on things and give away personal details so they can sell them. What a way to make a living! Making the world a horrible place for the most vulnerable and adding to their losses.

Not happy, Jan – I have had funeral insurance with Freedom now for 8 years....currently I am paying $67/fortnight for my husband (who is 83) and $42.94 for myself (78) that is over $100/fortnight out of our pensions. Both policies have a $5910 benefit amount. When the current renewal date (Feb 2020) comes around we will have paid nearly $6k for my policy and… Read more

just over $8k for my husband. I have called 3 times (3rd time I was put on hold and subsequently disconnected) to discuss this but got no help or satisfaction only to be told that there wasn't really anything they could do to help. OK, they do give us back 10% of our premiums every 2 years which they thought was doing us a favour. We can't cancel our policies - if we do we will have paid all that money for absolutely nothing, and we are too old to go elsewhere. Other companies offer benefit amount OR monies paid, which ever was the greatest - NOT Freedom. What happens if we live for another 10 years? How much would we have paid by then? It makes me sick and angry when I think of it - probably by then the premiums will be taking all our pensions. When you take out Life insurance, car insurance or pet insurance you usually get some value in return - in this case Freedom are getting the benefit, not us. I wish I had never taken this policy out and instead put the money in a separate bank account.....I am seriously considering contacting "A Current Affair" to bring this to public attention.......

Freedom Protection Olan No. 410168737 – when is the deduction and how much? I ring up today but I not sure about thee details.It is regarding to my Life Services Protection Plan and I worried I can not paid. Show details

Best funeral fund for me – Yes I think it is very good value and so easy to set up and I haven't logged a claim as yet. When I done my claim it only took about 20 mins. Show details ·  1

this is a great one – yes policy is good for me just now and then am a bit short had to fix car sorry but would like to stay with you at freedom if ok will try to put more money in so you can get it out am sorry for getting behind Show details ·  1

It's ok – Yes I think that my policy is good value. No I haven't made a claim as I only have funeral cover. No I did not use aggressive language to the person. Show details ·  1

Yes I was very happy with customer service – It only took 15mins over the phone no medical reports no legal actions and it was Hassel free I would value freedom insurance to anyone so give them a call Show details ·  1

Good service – I changed my payment options and it was quick and easy to do on the phone. Great customer service, very polite and helpful. Sorted the problem right away. Thank you Show details ·  1

Great very helpful – They were great didn't have to wait for my claim went straight in which was good as it was.a funeral cover which it was so good didn't have to stress Show details ·  1

Its a great thing to have – My policy was easy to set up. The team at Freedom Insurance are all awesome and a pleasure to talk to. My husband and I are very happy with our Insurance. Show details ·  1

Just want to cancel policy and they take money – They still took my money but I canceled. dnd Chen xjxnxn dn djdnnx jinx dnxn jinx djdjdn did djd did iix. Idndn ndjdk djd njjdnbnn he jj he uh ii Show details

DECEITFUL SELLING – My wife is 75 and not particularly well. She has a memory of a Funeral Insurance Salesperson phoning her and offering her 12 months free insurance for the whole family. Not sure how but the Salesperson managed to get from my wife our bank details. Almost 2 years on we find that over $212.00 has come out of our bank account and we only just… Read more

realised what it was. We have no records of signing any documents nor agreeing to continue after the so called free 12 months. Its a total sham preying on the elderly. I will persue financial recovering through the Ombudsman and the Department of Fair Trading - never thought my wife would fall for this deception.

Great service and very helpful – Can't say enough to say thank you for being concerned, helpful and the follow up was excellent. Claim was paid within a week of claim being sent in. The consultant was excellent. Was jubeious if the insurance was worth it, but all I can say now is YES IT WAS. Thank you again. Roy M. Show details ·  1

Very Happy Customer – My policy is of great value and now happy that I am covered and no burden to my family in my demise. Was easy to set up and worth the money. Show details ·  2

This is perfect for me – I took up funeral Insurance as I don't want my loved ones to fork out the money for our last day here on earth it was great that it is free and the money back guarantee was just what I wanted Show details ·  1

I love Freedom, the premiums are very affordable for me with very easy payment method for me – My policy if great value for me, it was easy to set up over the telephone and with great and easy to speak to customer service representatives. I lodged a claim for my late father he recently passed away in November 2018, the claim process was very quick and very easy to do online and the customer service representatives were sensational at a very… Read more

difficult time in my life. Their service was superb and they were very nice, considerate and offered their condolences in such a beautiful manner, my claim was paid within 2 business days of my application claim. I was very impressed with this and I continue to recommend Freedom Insurance to all of my family and friends now and into the future. I cant express enough thankyou to Freedom Insurance at a difficult time in my life. Thankyou. Jessica Howison

Good to deal with – yes Did take up offer, but Freedom were very accomodating thank you for being respectful and understanding to our needs and where we are at our stage of life. Great Show details ·  1

I feel that the policy is very good – So far so good I’m happy with the service they offer and how they deal with customers I haven’t had to claim so I can’t comment on this how I’m the end they will be wjyhbdesking with their customers honestly Show details ·  1

Good to deal with – Nice staff; easy to deal with; policy just what I wanted; Very happy with them. When my brother passed away they made it easy to deal with and were compassionate and the process was all handle very quick. Show details ·  1

Very helpful – Did not take up offer, but Freedom were very accomodating thank you for being respectful and understanding to our needs and where we are at our stage of life. Great Show details ·  1

Wont do life insurance – Been with them for 3 year...i tried to upgrade to life insurance and they couldnt help or offer ..but staff was friendly.. shame i had to go somewhere else.. bye Show details

Absolutely disgraceful, corrupt and totally illegal – Freedom has been ripping me off for two years now. They have been inconveniencing me since the very first payment, when they hit my account the day before the agreed date which incurred an immediate dishonor fee, and have been hitting my account on average every 3 to 4 days ( with consequent dishonor fees) until the funds become available, and… Read more

then will charge me a new fee every day in a row until they are dishonored again. I have only just discovered just how rampantly they have been fleecing me as I have not had internet banking until now and have not been receiving paper bank statements. When I tried to cancel my policy with them they told me they had no record of me or my policy, and that I did not exist in their system, and tricked me into entering a new policy by telling me it was free for the first year anyway, and manipulating me into it by using my daughters as leverage to close the deal. The sales consultant had me convinced that I actually did not already hold a policy, but my bank records are now showing that I have been charged dishonor fees every few days, and was actually charged seven full policy payments in one month. Look out Freedom Insurance, this post is going viral I can promise you that.

This is a great service – Great service and prices for my cover very helpful staff who helped me with the right policy guided me through the steps if my family needs to make a claim Show details ·  1