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Freedom Insurance
3.6 from 578 reviews

It is ok

I've been a policyholder for over the past 3years, then lost my job (now studying) I didn't want to lose any of my benefits, I called to request a lower payment until I return to employment, which your operator advice that my payment can be reduced by giving up some benefits (which id paid for for the past years) or reducing to a basic policy, I felt "Ripped off!!!" so I choose to keep my existing policy and seeing this "Flaw", gives me confidence in "Warning" my network of friends and family members around the world when considering any products thru freedom insurance.

Value for Money
Transparency
Customer Service
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateFebruary 2018
Claim ApprovedYes

Best funeral fund for me

Yes I think it is very good value and so easy to set up and I haven't logged a claim as yet. When I done my claim it only took about 20 mins.

Value for Money
Transparency
Customer Service
Claim MadeNo
1 comment
Hi Lynese, we are glad to hear that we are able to provide you with suitable cover, thanks for the review!

this is a great one

yes policy is good for me just now and then am a bit short had to fix car sorry but would like to stay with you at freedom if ok will try to put more money in so you can get it out am sorry for getting behind

Value for Money
Transparency
Customer Service
Claim MadeNo
1 comment
Hi David, could I please have your policy number so we can get in contact with you? Thank you.

It's ok

Yes I think that my policy is good value. No I haven't made a claim as I only have funeral cover. No I did not use aggressive language to the person.

Value for Money
Transparency
Customer Service
Claim MadeNo
1 comment
Hi Ronald, we are glad to hear that you have had a positive experience with us. Thanks for the review!

Yes I was very happy with customer service

It only took 15mins over the phone no medical reports no legal actions and it was Hassel free I would value freedom insurance to anyone so give them a call

Value for Money
Customer Service
Claim MadeNo
1 comment
Hi Benjamin, we are glad to hear that we are able to provide you with cover that suits your needs. Thanks for the review!

Good service

I changed my payment options and it was quick and easy to do on the phone. Great customer service, very polite and helpful. Sorted the problem right away. Thank you

Value for Money
Customer Service
Claim MadeNo
1 comment
Hi Antonietta, thank you for your review. We are so happy to hear our staff were able to assist you with your request!

Great very helpful

They were great didn't have to wait for my claim went straight in which was good as it was.a funeral cover which it was so good didn't have to stress

Claim MadeYes
Claim Resolution Time3+ months
Claim DateNovember 2018
Claim ApprovedYes
1 comment
Hi there, we really appreciate you taking the time to leave us a review. We are so glad to hear you had a positive and stress-free experience making a claim with us and we will ensure to share this feedback with our Claims Team.

My Review

It is reasonably good value and easy to set up. I decided to take it up as I thought it would be nice to receive a payout when I'm older.

Claim MadeNo
1 comment
Hi Warren, we are glad to hear that you are happy with your cover. Thanks for taking the time to leave us a review!

Its a great thing to have.

My policy was easy to set up. The team at Freedom Insurance are all awesome and a pleasure to talk to. My husband and I are very happy with our Insurance.

Value for Money
Customer Service
Claim MadeNo
1 comment
Hi Bev, we appreciate you taking the time to tell us about your recent experience and we will ensure to share your feedback with our Customer Service team. Thank you!

Just want to cancel policy and they take money

They still took my money but I canceled. dnd Chen xjxnxn dn djdnnx jinx dnxn jinx djdjdn did djd did iix. Idndn ndjdk djd njjdnbnn he jj he uh ii

Claim MadeNo

DECEITFUL SELLING

My wife is 75 and not particularly well. She has a memory of a Funeral Insurance Salesperson phoning her and offering her 12 months free insurance for the whole family. Not sure how but the Salesperson managed to get from my wife our bank details.
Almost 2 years on we find that over $212.00 has come out of our bank account and we only just realised what it was. We have no records of signing any documents nor agreeing to continue after the so called free 12 months. Its a total sham preying on the elderly.
I will persue financial recovering through the Ombudsman and the Department of Fair Trading - never thought my wife would fall for this deception.

Value for Money
Customer Service
Claim MadeNo
1 comment
Hi Roge, our compliance team would like to assist you with this matter, could you please private message us your wife's Policy Number or best contact number so that we can investigate this further? Thank you

Great service and very helpful.

Can't say enough to say thank you for being concerned, helpful and the follow up was excellent. Claim was paid within a week of claim being sent in. The consultant was excellent.
Was jubeious if the insurance was worth it, but all I can say now is YES IT WAS.
Thank you again.
Roy M.

Value for Money
Customer Service
Claim MadeYes
Claim Resolution Time<1 week
Claim DateMarch 2019
Claim ApprovedYes
1 comment
Hi Roy, we are so glad to hear that we were able to help you make a claim with Freedom and that the process was hassle-free. We appreciate your feedback and will ensure that we share your comments with our Claims team!

Very Happy Customer

My policy is of great value and now happy that I am covered and no burden to my family in my demise. Was easy to set up and worth the money.

Claim MadeNo
2 comments
Hi Robo, it's great to hear that you've had a positive experience with us and that we can provide you with suitable cover and peace of mind. Thanks for taking the time to leave a review.You are quite welcome, will only leave good feedback when it is deserved.

This is perfect for me

I took up funeral Insurance as I don't want my loved ones to fork out the money for our last day here on earth it was great that it is free and the money back guarantee was just what I wanted

Claim MadeNo
1 comment
Hi Michael, we are glad to hear that we can provide you with cover that suits your needs. Thank you for leaving us a review!

I love Freedom, the premiums are very affordable for me with very easy payment method for me.

My policy if great value for me, it was easy to set up over the telephone and with great and easy to speak to customer service representatives.
I lodged a claim for my late father he recently passed away in November 2018, the claim process was very quick and very easy to do online and the customer service representatives were sensational at a very difficult time in my life. Their service was superb and they were very nice, considerate and offered their condolences in such a beautiful manner, my claim was paid within 2 business days of my application claim. I was very impressed with this and I continue to recommend Freedom Insurance to all of my family and friends now and into the future. I cant express enough thankyou to Freedom Insurance at a difficult time in my life. Thankyou. Jessica Howison

Value for Money
Customer Service
Claim MadeYes
Claim Resolution Time<1 week
Claim DateDecember 2018
Claim ApprovedYes

Funeral insurance

I guess so but only took it up as was free refuse to pay for funeral insurance as I won’t be here I don’t care what happens when I die

Claim MadeNo

Good to deal with.

yes Did take up offer, but Freedom were very accomodating thank you for being respectful and understanding to our needs and where we are at our stage of life. Great

Value for Money
Customer Service
Claim MadeNo
1 comment
Hi Luke, thank you for your review. We are so happy to hear we could provide you with suitable cover and that our staff were able to assist you.

I feel that the policy is very good

So far so good I’m happy with the service they offer and how they deal with customers I haven’t had to claim so I can’t comment on this how I’m the end they will be wjyhbdesking with their customers honestly

Claim MadeNo
1 comment
Hi Laura, we are glad to hear that we are able to provide you with suitable cover and that you have had a pleasant experience with us. Thanks for the review!

Good to deal with.

Nice staff; easy to deal with; policy just what I wanted; Very happy with them. When my brother passed away they made it easy to deal with and were compassionate and the process was all handle very quick.

Claim MadeNo
1 comment
Hi Pam, we are so sorry to hear of your loss. It's great to hear making a claim with us was made easy during such a difficult time. We really appreciate your feedback and will ensure that we share your comments with our Claims team.

Very helpful

Did not take up offer, but Freedom were very accomodating thank you for being respectful and understanding to our needs and where we are at our stage of life. Great

Value for Money
Customer Service
Claim MadeNo
1 comment
Hi Derek, we are disappointed to hear this but we really appreciate your feedback and are glad to hear you had a great experience with us.

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Questions & Answers

Hi, i've been paying $27.06/fortnight.....Is this just for funeral cover or is there a possibility that it is public liability as I do the markets and it is a requirerment to have public liability insurance...I'm very sorry for such a air-headed question its just I had a near fatal accident 2 years ago and it has left me with a brain injury....so if I haven't written it down I would have forgotten about it....can someone please reply to me ....thanks Shae
No answers

Do you still have 1st year funeral insurance free
1 answer
No Wendy. I dropped that as have funeral insurance elsewhere.

If your deceased how long after can your executor/power of attorney receive the money
1 answer
My dad was with a different company and when he past away it took up to 2 weeks to get the payout but they made the check out to the estate of my dad so the bank wouldn’t cash it till we opened up an account for the estate of the late norm Wilson so it took over a month to get the funds out so make sure you open a bank account for the late who ever

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