FreightSafe

Have had the unfortunate experience of dealing with FreightSafe on more than one occasion. Each time they make the claim process extremely long and difficult, looking for any slight imperfection that they can use to deny a legitimate claim. They denied our claim despite having clear photographic evidence and reports from us and the receiver of an… Read more

instrument that was very obviously damaged in transit. On one instance where we did get a result from a claim, FreightSafe made up their own figures and only gave a third of the agreed insured amount. How this company can still be in business is not only astounding but a genuine worry. We are now in a second official complaint with AFCA (ombudsman). We will never be dealing with them again under any circumstances.

Insurance LOL – My mum said if you have nothing nice to say then say nothing. Show details

DO NOT USE – Absolute joke of a company. Aramex use this claims department when they lose your parcel. You send in a copy of the cost price of the product to which they are supposed to reinstate the funds into your bank account, but they only send you 35% off it. Not 100% useless and incompetent company. I’ll be taking this further Show details

The team are professional! – FreightSafe team are professional and helpful. They don't hesitate to help our customers with all of our enquiries. They are friendly and competent and great to work with. I would not hesitate to recommend them! Show details

This is perfect – The Team at Freightsafe always offer quick service and fast response time. Always finding out a quick resolution as always, Well done to the team at Freightsafe and keep up the good work!! Show details

FreightSafe - the worst insurance company, "FreightSafe"- NOT SAFE! – "FreightSafe" - the worst insurance company! Their insurance never fully cover your lose, they may only pay you 35% of your parcel value, and take 3 to ??? months to settle your claims. Show details

they play games but not for long as they made a big blunder, foi will be involved – received an email from them they claim to be fast way aka turtle ways insurance. responded to them with what was lost and got an auto generated email they received it. Today got another e mail there awaiting me to lodge the claim, huh that's funny i sent it in via filling in claim form they sent then received an auto generated email from person… Read more

that sent the email the so called manager/ more immersible. noticed they sent the incorrect tracking number for the lost item lucky we picked up on it , but these guys need to be raked which is why we are taking this further to FOI as dodgy insurance companies that operate this way need to be investigated. They will have more of a shock as we sent the item with mailman who contracts fast way who are far from fast, we do not deal with fast way directly we ho through officeworks who are the ones who use turtle way, no one who uses mailman has any obligations with fast way as they claim, only those with a fast way account would have obligations to them, and the every day person who sends a few parcels a week through office works and they go missing then its officeworks we need to call. i find it strange this company states 1 thing to 1 person another thing to another. well i have news for them as there carriers have lost 6 parcels in 9 days we have tried tracking down but they still cant find them, and 2 parcels have items that are irreplaceable which i say courts will be the way for them items. Between them officeworks and there carriers there as thick as thieves bet there xmas tree has plenty under them already especially when we have there driver's on digital recordings exchanging parcels to 1 another on the side of the road yet officeworks doesn't care nor does fastway or freightsafe, they think they can get away with it well to all those at lose call your local consumer affairs to start with as fast way mailman are in breach of the act in Victoria section 60 and 62 and then call Accc and FOI financial ombudsman office lodge a claim with them, then see these rats squeal. they are far from freightsafe there just as bigger liars as mailman

Stitched up by contract – Freightsafe is Officeworks postage service. This is not Officeworks problem. Officeworks did everything they could to facilitate finding this parcel. And they have the receipt for postage. I posted this parcel on February the 11th and there were various excuses until at last they sent me the enclosed without prejudice letter. They will not… Read more

even refund the money for postage!!! How bad is that??? Officeworks have been great getting them on the phone because it is hours wait sometimes. But don't send anything valuable with them like paperwoirk you can't replace without doing another FOI search. Because they knew I was in this position and refused to help with funds for the second FOI application. I enclose their Without prejudice letter. I believe Fox is in charge of this organisation. You know now who is responsible!!!