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Qantas Frequent Flyer

Qantas Frequent Flyer

1.3 from 261 reviews

Reviews

1.3

261 reviews
5
(8)
4
(6)
3
(5)
2
(15)
1
(227)
  • Transparency
    1.5 (58)
  • Customer Service
    1.3 (45)
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Gezza

GezzaSydney, NSW

  • 11 reviews

Impossible to Get Ahead

published

I was with Qantas FF for over 15 years. Never got upgraded. Never managed to earn enough status points even though flying business. And even when you have 240,000 points you can't book a reward flight on the dates you want or have to fly to Europe via London making the trip 30 hours plus. Was with Virgin just 9 months and was given Gold status but here's the clincher, was upgraded on a recent flight and didn't even ask for it. You can't beat that.

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Anne Miehs

Anne MiehsSydney, NSW

Non Refund of Accommodation During COVID19

published

We can't get to Scotland due to COVID19. We did purchase non refundable accommodation. But absolutely no refund at all for 2 nights accommodation we can't get to. I would have though the Frequent Flyer Program would let us redeem our points to redeem later. Very disappointed by qantas through COVID. We lose more than 50% of our flights and then are not assisted with the accommodation and then they still fire their staff!!!!!!

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Kelly D

Kelly DAdelaide, South Australia

  • 8 reviews

Rubbish

published

Had 35,000 points saved up over about 10 years, went to check on them today to find they had all expired. No email warning or anything. Do not recommend this.

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Observer

ObserverSydney, NSW

  • 2 reviews

Pointless pursuit of Qantas Frequent flyer points

published

Its unfortunate there is no zero star option, Qantas shopping is appalling. I purchased an item through Qantas shopping from Sony on 2 December 2019. I received an acknowledgement from Qantas that the item has been purchased and points would be forthcoming within 90 days. Why 90 days is an issue in itself, however after more than 100 days and multiple attempts to obtain assistance from Qantas absolutely nothing. I am not sure what sort of people process the online requests but I have received replies which bear no relationship whatsoever to what I have asked. I had a similar issue with Qantas Wines. Promises of additional points for a large order never materialised. I would not bother dealing with either again.

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Rodk

RodkSouth East Queensland, QLD

  • 2 reviews

Hopeless method of delivery to my address

published

There is a very good reason why some many reviews are one star only. Buying is easy. The delivery service is absolutely hopeless. If you miss the delivery and are referred to a local pickup point where you purchase is held, it is a real nightmare trying to get the purchase from the depot.

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just roaming

just roamingsydney

  • 6 reviews

using points is almost pointless; very few flights

published

Unless you're going Syd/Mel, Syd/Bris etc etc points flights are almost impossible to get unless you're Platinum status (which I'm not). So, worth it (don't forget to add the fees though) for the high traffic routes. Although just tried to book Syd/Adel for late March; nothing.
And forget international unless you book a year in advance and prepared to take some off track itineraries.
Qantas said they had released millions and millions of extra seats for FF in it's new re release in Sept 2019. Seems like PR spin.
And as others have said; you'll wait hours to talk to customer service at the Qantas FF phone number.

Customer Service

Booking a flight using my points

published

Yes l have had the same problems l book last,year and it all went well but had been trying to book with my points and have got nowhere same answer all the times waste of time. Get a email back will contact you soon with my personal number , never be contacted back still waiting

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Richard S.

Richard S.

  • 2 reviews

Unauthorised change of first name

published

Qantas changed my name without authorisation and have provided no explanation of why it changed. This caused me to have to cancel and rebook the same flight yet still charged fees for their mistake

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sunny

sunnySydney, NSW

Booking using frequent flyer points

published

I am trying to book a flight for a family member using my frequent flyer points but unsuccessful. I contacted customer service and was waiting for nearly 2 hours to get connected. I don't know if Qantas is deliberately trying to frustrate members using points booking.

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Customer Service
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Mikef50

Mikef50Sydney, NSW

  • 83 reviews
  • 1 like
  • Verified customer

Loyalty has it's rewards

published

I fly Qantas infrequently, as I normally look for the cheapest airfare on full service airlines, however, I earn points through retail purchases through affiliated merchants. So, this is in-fact the first time I've redeemed anything through Qantas Frequent Flyer, after saving for many years.
I do subscribe to news and events, and was notified last weekend, about a 50% off for a quality set of headphones. I had enough points for this, during this "sale" so ordered immediately.
I am so happy with this, because, it really IS, something for nothing. My purchases for earning those points would not have changed regardless of joining the rewards program or not. Thank you Qantas Frequent Flyer.

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Marie

Marie

  • 2 reviews

Tried booking flight numerous times - still unsuccessful

published

I have been trying to book an overseas flight for my family all week but unsuccessful so far.
I have to contact Customer service as I have to book a seat for my infant as this cannot be done online. After giving up on the phone after 1.5h hours wait twice and no useful response from the Qantas messaging on the app...I am unsure if Qantas actually is interested in any new business...They used to be so easy to deal with but this has changed. I feel very frustrated with this....

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John

JohnPerth, WA

Contact the ACA (Aviation Customer Advocate) to help with Frequent Flyer issues.

published
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Philip P.

Philip P.South East Queensland, QLD

horrible service

published

I had to speak to 4 different agent to request a replacement card after a fraudulent activity but even after 20 days the replacement card was still not sent.
very disappointed with their call centre service

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fabian

fabianSydney, NSW

Qantas Customer Service

published

As a gold member Ive now been waiting on a call to customer service for 54 minutes and counting.

GOOD luck trying to keep customers with that type of service Qantas

Customer Service
MargK

MargKCentral Queensland, QLD

  • 4 reviews

All my Frequent Flyer Points stolen from me by QANTAS

published

I had not used my Qantas Frequent Flyer card for over 2 years but had accumulated thousands of points. When I logged in today (after having to talk to the most painful operator) all my points had gone. This is out right stealing. When I signed up years ago it never mentioned anywhere on the Qantas webpage that they would take my QFF points off me if I did not use them after 18 months.
Return my points Qantas!
Your new web page is clunky and absolute junk!
I will now join another airlines frequent flyer club. *waving* bye bye!

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Tony G

Tony GSydney, NSW

  • 2 reviews

Impossible to use points for flights

published

Tried to make a reward booking went all the way through to paying the taxes and site crashed, tried twice. Then tried to ring Qantas, got a recorded message saying lines were busy call back later. Tried the online chat, the assistant said one of the flights was no longer available but there were flights available on a different date, went to book these and they weren't available, tried to get back to that chat and the assistant was gone and there was no record of the chat, gave up!

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Pierce P.

Pierce P.Sydney, NSW

Worst support team i have ever dealt with

published
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John N.

John N.Hunter Region, NSW

  • 12 reviews
  • 13 likes

AirBNB points not tracking

published

BEWARE! Qantas AirBNB points are a SCAM! Despite doing this correctly multiple times, Qantas DO NOT track AirBNB points at all! Despite logging in via the QFF website with my own Qantas Frequent Flyer number correctly five times, despite completing over 5 different stays using the QFF portal. When I emailed both Qantas and AirBNB, they each blame each other and wash their hands off the problem entirely. So beware, you will NOT get Qantas points for any AirBNB stays. It is a SCAM.

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Not impressed

Not impressed

  • 2 reviews

NO STARS.

published

I've been a Qantas Frequent Flyer member for 18 years. Suddenly they take all your points away if you don't use them within 18 months. How can you save up your points to use them if they have a time limit! I called and they just don't care. Worse service ever. I do travel overseas every few years and would use Qantas, but not anymore. I will go out of my way not to use them. They are a joke. It can't possible hurt them a member saving up points, surely this is what it is for. Getting the points you need to travel anywhere, a normal person needs years. I can not believe they changed the system without informing you, it goes to junk mail. It is not even on their website. They way they dismissed me on the phone, would not make me come back.

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Customer Service

Nightmare

published

I have been trying to log into the Qantas store since December 2019 and all I get is a "Oops! Something went wrong, the shop is closed, please try again" message.
Nine times out of ten I can't log into my frequent flyer account because my details are " wrong", so they say.
I have my membership card in front of me when I try to log in, I have my glasses on and the PIN number is clearly written down too and yet my details are wrong...!
When I email Qantas customer service I feel I am writing to a robot that can't read plain English.
If Qantas service their planes like they treat their customers, they are definitely not reliable.
As a result we have stopped flying Qantas whenever possible.

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Questions & Answers

Carole S.

Carole S.asked

HOW can I join Virgin Frequent Flyers points please??

No answers
Emme

Emmeasked

I'm considering getting a Qantas frequent flyer card - All the reviews seem terrible but the main issue seems to be expiry of points. I've read the following on the Qantas website:

Your Qantas Points will not expire as long as you earn or use Qantas Points (excluding family transfers or the conversion of points from Aquire) through your Frequent Flyer account at least once every 18 months. This includes earning or using Qantas Points with our program partners. The time period starts from the date of your last activity (in the case of earning points on eligible flights, that is the date the flight was taken).

This seems okay to me as I would definitely use points/earn points every year.. Is the expiry the only issue people seem to have?

7 answers
jturner105
jturner105

Hi Emme, the problem is you don’t earn points on partner flights well not Jetstar that’s for sure. So unless you know you will fly with Qantas you could fly regularly and not earn points. I earn pts regularly and just struggle to spend them. Getting a points seat on Qantas is like pulling teeth. Jetstar is easy though, go figure. And I have had issues with the store as well. The programme itself is complicated and outdated. Give the points a dollar value and let ppl spend them would solve a lot of problems. Hope that helps.

TJWA
TJWA

Hi Emme. Lost points is only part of the problem with this scheme. Getting any ff seats is extremely difficult, the taxes attached to ff seats are huge and often make it as cheap to fly with another airline, and you will often earn no points at all on your flights if they are discounted fares - but you will always get the annual charges.
Shop around: much fairer schemes are out there.

The Meerkat
The Meerkat

My points haven't expired. I have had a problem getting valid points credited to my account. Don't join this program. Explore what other airlines are offering.

act952

act952asked

I am a Gold status FF. I average 4 flights a year to USA cities through Lax with Departures usually
thru Term 4. My status allows access to Qantas Club Lounge which is in Tom Bradley Term. Term
4 departures requires QC Lounge members to use AA Lounge in Term 4. This lounge is exceedingly
inferior to QC Lounge & I feel does not meet the advertised benefits of Qantas Club membership
(The many QC members I speak to when in the AA club are all equally disgusted with the AA Club offerings) I am searching for method to access QC Lounge in [name removed] when my departure is
scheduled from Term 4.

2 answers
Anne
Anne

Sorry, can't offer any assistance with this question

kllg
kllg

You have to beca Platinum Member.

Get an answer from our members

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