Same as the last review - the digital egift cards are a disaster
100% agree with thomasaways review. They sent 4 of the 5 egift cards. Theyve promised to refund the unsent egift card, but 2 weeks later, hours on hold and countless managers and supervisors, yet no refund. Pity zero stars isnt an option.
Qantas Flyer rewards has gone backward and no longer attractive
Qantas rewards program has become disappointing. Been a member for 25 years and never had a problem prior but things have changed. I tried to book award seats for two years in a row now. Tried to book award flights May/June 2019 to Germany (mind you, way ahead of time), could not get a return flight, even though I was flexible with the dates and flexible with the airport. Then we thought lets go Sept/Oct instead. Same issue again. Ended up paying and flew with Singapore Airlines, which was reasonably priced and nearly cheaper, bec. of the taxes...you have to pay with Qantas on top of your award seats. Now I am trying again to book for Sept/Oct 2020 and again no return flights and even worse, now Emirates has been removed as a partner and one is basically forced to fly with China Air as there is nothing else offered anymore. On top of that the stopover is several hours, which makes the whole journey enormously long. Same with Cathy Pacific offered here and there but stopover is 7 hours. Some European airports are now nearly impossible to get to, as Emirates is no longer in the game. It feels Qantas classes the frequent flyer members as nobody and offers them lesser class airlines to fly and there are also hardly any award flights to book. So what is the point? After all these years getting the points together where I can (which is money and business for Qantas) and they turn around and offer less and lesser in return. Might be time to say goodbye to Qantas rewards program. Rang the Flyerprogram customer service and she had no idea what I was getting at, as she was located overseas and just tried to talk around in circles. So who you suppose to contact and voice your concern, is anyone listening at Qantas
Too much hassle to get a Digital Gift Card
Thought I would use up some soon to expire Qantas air miles by buying digital gift cards that are just emailed. After numerous email an phone calls the system has still not sent me the email to printout. Call center just fobs you off with "wait another 24 hours" or "we can't help so call back tomorrow" or "supervisor is not available" or just cuts you off. Never have this problem with Air New Zealand.
- Verified customer
My wife had 3900 points from a flight approximately 18 Months ago. We tried to get them transferred over to my QFF account but the minimum amount is 5000 so we could not do it. Then after 18 Months they expired the points due to in activity. Why so many restrictions? And why was this changed from 3 years expiry previously to only 18 Months now? Wasted points with a ridged rules makes this rewards program not so impressive.
never waste your points, money and time get things from these guys. disappointing and embarrassing. I spoke to one of them and explained my experience with TOLL priority and she was keep saying thats not their fault and I have to wait more. The worst case scenario I will use in my classes in future for tribble customer service,
Don't trust their online store earning you Qantas Points - Shame on you QFF
I've recently purchased an electronic goods using the link they provided in the Qantas Store, but no points was given in 15 days. So I've lodged an enquiry, two weeks later they came back saying it's been declined because either I return the order or I didn't click through the link from their store. For one, I still have my stuff with me right now, for two I know I definitely click through their store, I even provided them with the web order. But they just declined. Disappointing customer service!
Worst customer experience
Lots of my points for flights and uber are missing, customer service only waste hours of your time and completely not helpful. It’s a shame that they charge “premium” for the seats while offering such bad customer experience for the frequent flyer program
Pathetic. Comment from a 38 year member Qantas FF Programme
To say that I am annoyed would be an understatement. I have been loyal to Qantas for 38 years. Held Chairman" Lounge and Platinum Status but now Gold and cannot find a Business Class Rewards seat to London that doesn't take me via China in April/May 2019.
Has anyone else had this experience? Come on Qantas - show some real LOYALTY to those who have been extremely LOYAL to you.
- Verified customer
Great systems, quick transfer of points, great flight upgrades and offers
I am prompted to write this review as I am a member of a few Frequent Flyer programs and Qantas always is a stand out for me. However today they really surprised me further. In a great way.
I received 2 complimentary Qantas lounge passes as part of a credit card deal. These were honoured/available to the day promised.
I decided to use these lounge passes on a trip to Qld planned for later in the year.
A few weeks later I decided to take advantage of a Qantas classic reward upgrade to business class on one of the legs - give my trip an extra...nice start. I then realised I had wasted one of my lounge passes unnecessarily - a business class ticket automatically gets you into the lounge - no need for a pass (I'm not a lounge member). I wanted to know if I was able to cancel the lounge pass to use for another time, or if in fact I could do anything with it, thinking I may have wasted an opportunity. So I did a quick search within the Frequent Flyer site, and there was a link to the complimentary pass program. It said simply to "cancel" the lounge pass and the pass will be available for use another time.
Disgraceful business practice. They take your money for items they have no stock of
Do not order anything from this disgraceful online store. They offer these amazing deals for items which they have no stock of and will not be getting stock of any time soon. I ordered the Sony WF-1000XM3 as did many other people, and the estimated delivery date quickly passed and was given a later date. This also passed with no communication from Qantas. Upon enquiry, I was given a date of approximately 2 months later. This store is profiting by holding onto your money for months until you give in and ask for a refund, which they then take ages to process.
Qantas Store (read: Qantas Scam)
Beware they offer for sale items they don't have in stock (illegal practice), take your money, make promises of delivery and end up cancelling after a few weeks. Has happened to me a few times now. I would avoid using Qantas Store. Very poor customer service, with call centre overseas.
Worst online shopping experience ever!
Used my daughter's FF points because they were about to expiry and made a purchase through the Qantas Rewards Store (a hand blender). Item arrived, but its plastic cup had been damaged in transit. Took me weeks to get through to the right people to try and solve it (very annoying!). Once the facts were established, their condition for a replacement or refund was a proof that I had cut the cord of the main unit (a working unit!). This may be common practice nowadays, but I totally disagree with such a waste and believe that there must be more conscious solutions for a simple cup replacement...
Awful! cancel my order without even refund the money!
Buy a headphone from the store, first I was told the delivery is delayed then told the order has been canceled! I logged 4 tickets ask for a explain got no reply! 4 week pasted and I even don't get a refund!
Zero stars wasn’t an option!
Ordered RM Williams on 4 July and after 7 weeks still no update. At the time of order they said they were in stock. I’m yet to be contacted and have just sent my second email to try and cancel the order. I would not recommend the Qantas store to anyone, they’ll tell you what you want to hear.
Terrible qantas program!
Terrible qantas program! I flight from Vanuatu to Melbourne and I have Silver card and they invite me to Qantas lounge. But when came to Sydney airport they cancel my ticket (at 6h15pm) and said moved me to flight 10h pm. When come to lounge the lady there said you can not come you should buy club membership $900? Why they invite me? Why they cancel my ticket without sorry and move this invite to changed ticket? So I have to spend 5 hours in Sydney airport with very rude treating from qantas club staffs!
Terrible qantas club!
The reviewer stated that an incentive was offered for this review
Qantas Refuses to abide by eticket
On 14 june I booked a economy flight Melb to Jnb return the eticket states 66kgs and we now have 40 kgs luggage. A week before the trip qantas sends us a email stating 30 kgs - we complain 66 was on eticket they agree but no benefits just a apology. So if we take the 10 kgs more they will charge us $1000 plus - where is the customer service Qantas.
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Questions & Answers
I'm considering getting a Qantas frequent flyer card - All the reviews seem terrible but the main issue seems to be expiry of points. I've read the following on the Qantas website:
Your Qantas Points will not expire as long as you earn or use Qantas Points (excluding family transfers or the conversion of points from Aquire) through your Frequent Flyer account at least once every 18 months. This includes earning or using Qantas Points with our program partners. The time period starts from the date of your last activity (in the case of earning points on eligible flights, that is the date the flight was taken).
This seems okay to me as I would definitely use points/earn points every year.. Is the expiry the only issue people seem to have?
Hi Emme, the problem is you don’t earn points on partner flights well not Jetstar that’s for sure. So unless you know you will fly with Qantas you could fly regularly and not earn points. I earn pts regularly and just struggle to spend them. Getting a points seat on Qantas is like pulling teeth. Jetstar is easy though, go figure. And I have had issues with the store as well. The programme itself is complicated and outdated. Give the points a dollar value and let ppl spend them would solve a lot of problems. Hope that helps.
Hi Emme. Lost points is only part of the problem with this scheme. Getting any ff seats is extremely difficult, the taxes attached to ff seats are huge and often make it as cheap to fly with another airline, and you will often earn no points at all on your flights if they are discounted fares - but you will always get the annual charges.
Shop around: much fairer schemes are out there.
I am a Gold status FF. I average 4 flights a year to USA cities through Lax with Departures usually
thru Term 4. My status allows access to Qantas Club Lounge which is in Tom Bradley Term. Term
4 departures requires QC Lounge members to use AA Lounge in Term 4. This lounge is exceedingly
inferior to QC Lounge & I feel does not meet the advertised benefits of Qantas Club membership
(The many QC members I speak to when in the AA club are all equally disgusted with the AA Club offerings) I am searching for method to access QC Lounge in [name removed] when my departure is
scheduled from Term 4.
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