Furniture Warehouse Supersite

We went to the MacGregor store end of April and put a deposit on a couch. Was told Approx 10 week wait for delivery but about Approx 3 weeks after got a call to say the couch was ready so went into the store to pay remainder of the couch, We also decided to buy a new bed and mattress while we were there and was told that they had the bed and… Read more

mattress in stock and could be delivered with the couch in the same delivery. Delivery was organized within a couple of weeks to our house. Despite all the bad reviews our experience was completely opposite and hassle free.

Bad bad - we bought a lounge at the Macgregor Store in Brisbane and we were advised that it would take up to 4 weeks. Left a deposit. At 4 weeks we sent numerous emails with no response. Finally a friend had bought through them as well and we got a contact number for Jo, who apparently is the owner. I called him and we were told it would be… Read more

delivered last Thursday 28/2/25. On the morning it was meant to be delivered the driver called to advise that he can’t locate out 3 seater and single seater lounge. I said thank you to him, hung up and straight away called Jo. Jo said leave it with me. After waiting an hour or so I called back and he said unfortunately we can find your 3 seater but the single is out of stock. He’s words verbatim Maybe just buy the 3 seater then buy an occasional chair to put with it. I’m like no that’s not what we wanted or ordered. Finally decided to obtain a refund which again took back and forth phone calls and refund received. However we are now back to the start of searching to get a new lounge. I thought I would give Jo and his team a second chance and went into his new store in Helensvale and I hoped that Jo would be somewhat professional and come up and apologise, but if course he didn’t. At that point I was cranky and thought bugger you Jo and your cheap furniture so we went to another shop got a lovely lounge and it’s being delivered tomorrow. Please please beware of this company. They are unprofessional and disgusting to deal with. If you want Jo’s number send me a message.

DO NOT BUY FURNITURE HERE – Do not buy from this place. Bought furniture in December and was advised that it would be delivered in January. It is already near the end of Feb and still have not heard anything from the delivery. There is no number to call and nobody ever responds to email.

Terrible experience - 0 stars – Terrible! We ordered our furniture from them in early October 24. We were told at the time of ordering that delivery would be between 4 and 8 weeks. We heard nothing and got worried. The contact details are scant, and now I know why. Their customer service is virtually non existent. I wrote comments on their Facebook page asking where our… Read more

furniture was, but they were deleted. We managed to message via messenger nearer Christmas and requested our dining table for Christmas as we had no furniture due to purchasing our first home here. The reply was dreadful 'Who gets rid of their old table before Christmas'. Never had such shocking service. We eventually received our goods 4 months later after much complaining. We felt constantly lied to with excuse after excuse. Our goods arrived with small chips to the edge of the table and a side unit we also ordered. We haven't even bothered telling them as what is the point?! The terrible service didn't end there as they then tried to deliver the same order again! The delivery even turned up but we were away. Eventually they got the message that we had already received our order. We would never purchase from them again. Cheap furniture...yes, get what you pay for....not always!! I wish I had checked out previous reviews before buying from them.

Worst furniture company – We purchased a dinning set and sofa from these guys on the 2nd January. We were told delivery would be last week in January. We called them early February to see when furniture would arrive. They told us the table and sofa was in warehouse being unloaded as we speak, but chairs wouldn't be available until April. They gave us a few options to… Read more

change but the chairs were more expensive. They agreed to wear the extra cost. We now got a call to say sofa was given to someone else. I have cancelled the whole order and waiting on refund. Worse company I have ever dealt

DO NOT MAKE THE MISTAKE OF PURCHASING FROM THEM!!!! – We purchased a lounge from them in the beginning of January 2025. Because we didn't live in Brisbane we had to arrange to have the lounge shipped to our address. Although we were told they had the particular lounge in stock at their warehouse, we were advised not to have the shipping company attend to collect it until we received a message from… Read more

them advising it was ready for collection. Over one month on, and we still have not received any messages saying we can collect it. With all the emails we have sent, we have only ever received one reply advising they would look in to it. I also like that they don't have a contact phone number to be able to call them on (sarcasm intended).

We made a rookie error on this one and didn't check online reviews prior to purchasing from them. Had we done that I definately WOULD NOT have wasted my time and money.

You should have the option of being allowed to submit with ZERO stars...

We love our tan recliner! – We purchased a lounge from the new store and we couldn't be happier! It was in stock and so much cheaper than what we were going to pay. We will be back for the dining suite like we said

Scammers – Can I put zero star? This company is a total worthless! Purchased 2 lounges + dining set. Promised 6-8 weeks that was end of October 2024. Countless messages and emails. No updates or anything. Went to their store and promised 2 lounges to be deliver following day (13 jan 2025). We paid the 2 lounges. The next day they delivered 1 lounge! No… Read more

apologies or anything, just said no stock for the other 1. I asked for refund, they said NO! I was furious. I wish they will be close so they cannot rip more people. Waste of time, money. Up to now, we are still waiting for the remaining furniture.

Scammers! Stay away – SCAMMERS! Stay away people. Went to their Mcgregor Brisbane warehouse last month, spent 6k as advised all items will be delivered in 1-2weeks time. Fast forward after a month, receive nothing. Customer service is 0. No phone number to call. Emails unanswered. They blocked me on their socials for following ups. I lost 6k. Bunch of morons. Reported to police and to my bank. They will block you on their Facebook page if you follow up your orders.

Would Give 0 if Possible – I’m writing this review with utter frustration and disappointment because my experience with Furniture Warehouse Supersite has been nothing short of a nightmare. I purchased several items from them in June 2024. Some items were estimated to be an 8-week wait at most, which seemed manageable at the time. Well, here we are in November, and I’m STILL… Read more

WAITING for my recliner, dining table, and king bed.

Despite numerous calls, emails, and messages (all of which I have documented), I’ve received nothing but broken promises. Every time I reach out, I’m told, “It’ll be 2 more weeks.” Twenty weeks later, I’m still left with an empty living room and bedroom.

To anyone considering buying from Furniture Warehouse Supersite – beware! Their customer service is terrible, and the constant delays are beyond unacceptable. They’ll string you along, making it sound like your items are just around the corner, only to keep you waiting indefinitely. Save yourself the stress and go somewhere else.

Disappointed – After ordering from the Seaford warehouse clearance in August 4 week delay in couch I ordered no issue with that as I was moving house. 4 turned into 5 contacted them to get update told early October still fine a little annoyed customers weren’t contacted about further delay but no problem. Furniture finally arrived and the bed is missing the… Read more

support legs contacted company sent through all the information they asked for and never heard from them again. Sent 3 emails after being ignored to ask what the solution was going to be and was ignored Customer service is absolutely appalling and I shouldn’t have had to go spend more money fixing and issue that was their responsibility.

Run! Scammer – Don’t go to their pop up shop! You can’t find them if any quality issues and they will not do any refund!!!! The boss was having a retail in North Lakes but it closed down few months ago! He built up this warehouse and tend to find victims again!

Total Scam – Scammers Stay away. Took money in full in June and we are still waiting for the furniture to be delivered which was in stock at that time ready to be delivered in 8 weeks time. Can someone tell me how to officially complain about this dodgy business.

Warehouse Supersite Sale – I purchased furniture from Warehouse Supersite sale back in June in Brisbane. I paid cash in full / upfront and was told my order would be delivered within 6 weeks. After 6 weeks, I was then contacted and told some detailed story about how they were experiencing delays due to the pending American Election and America taking up all the shipping… Read more

spots in the Suez Canal. Its now September and I still have not received delivery. I could have flown to Bali, gotten my own container and it would have been quicker!!!! Really bad!!!!! Who knows if its even coming.