FuzzYard

Awful customer service. Their website invites you to send them an email if you would like assistance with sizing clothing for your dog. I measured my two dogs and emailed the measurements to FuzzYard together with some comments and questions. Receiving no response, I sent a follow up email three days later. Again, no response. This experience… Read more

mirrored the one I had earlier with FuzzYard. Some months ago I emailed a complaint to FuzzYard regarding some dog sweaters I purchased online. On that occasion I received absolutely no acknowledgement let alone any resolution of my complaint. I ended up donating the brand new sweaters to the RSPCA. I will not be purchasing FuzzYard products in the future.

terrible customer service. Sizings are out of whack, XL is huge, L is tiny. My harness started to come unstitched, I contacted the seller and have heard nothing back. They want your money then drop you like a hot potato. Never again.

Excellent customer service – I had to send my dog Daisy's Fuzzyard wrap vest back for a refund as it was too big for her unfortunately. She already has the smaller size which is warm and stylish Fuzzyard refunded me immediately and their customer service when phoning was excellent.

Terrible experience – We wrote to customer service about a broken harness after 2 days of having it and never got a response back. If our puppy was out of the house and the harness broke it could have killed her. We also bought another harness that was too big and never hear back. Pretty terrible.

Lasted 5 minutes – In January we purchased the 'Puppacino' stuffed dog toy from Fuzzyard for our small sized Groodle. We were so amazed at how long it has lasted. Even today it is his favorite toy and has only one small hole in it that doesn't seem to be expanding. The quality is impressive. Due to how pleased we were with the first toy we decided to buy a second… Read more

toy - 'Pawtato Chips'. We were so surprised with the fact that it lasted 5 minutes before there were 2 holes in it. I am not sure if there is a difference in quality between the two toys however we are disappointed in spending $13 on a dog toy for it to break within a matter of minutes. (we have actually had Kmart toys last longer).

In contacting the company they thanked us for our feedback and offered us 15% off which gives us a generous $1.30 of our next dog toy. We are disappointed that we weren't offered another dog toy or even an apology in the lack of quality.

From the customer service experience and the quality i probably wouldn't recommend this company and would suggest just heading down to your local Kmart for a $5 stuffed dog toy.

Disappointed this time – Always buy these beds as i have loved them , but the last ones i bought i washed and one fell apart at seems all the wadding came out so a little disappointed,i usualy pass onto a friend when i buy new but carnt do that this time ,may try a different brand this time

was not very helpful with my product quality complaint – I had a good experience with Fuzzyard products before but recently had a negative experience with the quality of their product and how they responded to my complaint. I bought two dog leads. One of them (FZCL186) had a faulty clip. It is so stiff and hard to open it. I contacted their support and even sent a video clip but they insisted that it… Read more

was not faulty and suggested that I need to keep using the clip to make it smoothly opening. Another lead (exactly the same model but different colour) did not have the same issue. I ended up returning the product but they only refunded the cost of the item, not the postage, still insisting that it is not faulty. This was really disappointing. Not because of the cost of the postage I lost, but more with the fact that they don't see the quality issue in their own product and not feeling sorry for the inconvenience caused to their customer. If I am purchasing their product again in the future, I will choose to buy it from a retail store as it usually has much better product return policy.

Favourite dog products – I have many Fuzzyard collections but my favourite is the Mahalo. The step in harness is easy to use for my dog and is soft and comfortable. Can't go wrong!

Good Products – I am very happy with all my Fuzzyard products .i have a very old Jack russell and they have helped him alot

Will not refund faulty items – Purchased a soft toy that was supposed to squeak - when I received the toy the squeaker was not working. Requested a refund and offered to send the toy back, instead was told I could get 10% off on my next purchase. Not even an apology, just 'we don't know why it has lost its squeak', which isn't good enough considering I sent a video showing the… Read more

toy clearly doesn't squeak. I have purchased quite a few things from this brand but never again after this. Not only is this terrible customer service, but it is against the law to refuse to refund if the item is faulty. Couldn't be bothered to argue with them over a dog toy, but beware - this company is very unreasonable and will not refund faulty items.

Excellent product – Looks great. Very durable. One tiny hole in 2 years with a dog that chews through toys daily. Washes well.