Gallagher Bassett

Gallagher Bassett didn't even read the evidence I provided them with for my injury claim. They then alleged that my claim was based off opinion vs reality. Then they interviewed the person who bullied me about my claim, and he determined that the organisation did nothing wrong. and ironically Gallagher Bassett alleged that there was no conflict of… Read more

interest while they investigated me via the person who had self determined to remove themselves from my employment decisions due to a conflict of interest.

Since the start of my experience with Gallagher and Bassett it has been nothing but a one way relationship. Not paying wages on time , not paying Doctors Bills and more . You will be treated with dignity and respect is the answer service . They tell you that you will not be treated with dignity and respect . No they don’t They say we will call… Read more

you back , No they won’t . There treatment has caused me much anxiety and depression in which I am also suffering after spinal fusion over a year ago . Gallagher and Bassett need to take a good look at themselves. SAD

I don’t know where to start, this is the most unreliable and unprofessional organisation. Do not use Gallagher Bassett, you will go crazy with their case managers. They keep changing my case managers just to avoid making payments and make this harder just to make you give up. Lack of Communication, they will respond 2 weeks later with excuses upon… Read more

excuses. They would refuse reimbursement and takes forever to approve medical appointments. Please do not use this service.

Neither [Name Removed] or [Name Removed] considered all of the evidence in my claim and both illegally denied my claim despite there being clear evidence that DCJ Housing Maroubra were at fault. I advised our client services officer of a lounge left by a repeat offender hoarder tenant in the common area blocking off half of the stairwell and said… Read more

this is a safety hazard. She did nothing about it and the lounge was set on fire by an unknown person.

Gallagher Bassett claimed that despite me showing a clear screen shot of me informing both the client services officer and DCJ head office that it could not be confirmed that I informed them and denied my claim. Then they claimed that I informed them in an unreasonable amount of time for them to act even though the client services officer could have made a phone call to the hoarder tenant and told him to remove it or arranged an emergency contractor to remove the lounge.

I suspect that either [Name Removed] or [Name Removed] or both have some sort of relationship with the client services officer because why would they both ignore clear evidence then make excuses for her lack of action?

If I hand someone a gun and they shoot someone, I am also liable for their injuries for providing the weapon. The client services officer neglected to have the lounge removed or even make a phone call to the tenant and it was set on fire, putting every tenant, our pets and our personal possessions in danger, therefore she is liable for the damages.

I have serious respiratory issues and have been living in a smoke damaged apartment among smoke infected items for the last 6 months because as a disabled pensioner, I cannot afford to replace the items that are damaged. Neither [Name Removed] nor [Name Removed] care about my situation despite my claim being extremely conservative and me not claiming for absolutely everything I could have claimed. These people demand photos of the damaged items which costs a lot of money to print so now I am out of pocket not only for my personal belongings but also putting the claim together.

They are acting like the claim would come out of their own personal pocket! Or are they worried that their potential friend, the client services officer, may be held accountable by her superiors for not doing her job properly? Whatever the reason is, it stinks of corruption.

Avoid this company, they are disrespectful, uncaring and ignore clear solid evidence. They will side with whoever is paying them which in my case is the government. [Name Removed] and [Name Removed] are brought and paid for and should be ashamed of themselves for tormenting disabled people and leaving them to suffer consequences through no fault of their own.

Worse experience with compensation ever. Can not understand how iCare appointed this organisation. Show details

DO NOT USE GALLAGHER BASSETT-they do NOT PAY ON TIME and you will have to chase them for every payment!!!! They ignore payment emails and you do not get to speak to your ‘case manager’. I’ve spent over an hour every week on the phone and they often… Read more

claim that they don’t owe you money but then end up having to pay because you can easily prove that they do. You’re doing their office work for them. Absolutely incompetent and trying to dodge having to make payments obviously! Maybe the business isn’t doing so well?? Fair Trading will make that decision.

I have been trying to get hold of my case manager for over two months now and I have heard absolutely nothing. I try and call and I don’t get an answer either. It’s a joke. Terrible. Show details

Not only did they pay my tpd payout into the wrong account they refused to accept it was there fault. I gave them the correct account to put it in and they still managed to mess it up. Then when you need to get hold of them no one ever answers the phone or emails. Absolute nightmare Show details

Gutter scum insurance company – As an employer, I had an employee advise me and his fellow workmates that he injured his back chopping wood at his onsite caravan. Then he approached me several days later to see if I would consider making a "Fraudulent" insurance claim stating that the injury happened at work which I obviousy did not agree to. He then laughed and said he was… Read more

going to make a claim anyway. Guess what, Gallagher Bassett accepted the claim without taking any statements from myself or any witnesses and shut me down every step of the way. They are the worst insurance company to deal with and in my opinion, should have an independant investigation lodged against them. As a policy holder that I was paying my premiums to, they appeared to be more focused on working against me than with me. Gallagher Bassett are the scum of the insurance industry.

Corrupt is an understatement they are pure evil criminals – most Incompetent insurance Workcover company around. Case managers all as dumb as dog poop. This company only cares about there pockets & the incentives they receive from the vic gov. News flash ACA is onto this as of this Morning after it was raised the fact they have leaked confidential info on several injured parties & underpaying those… Read more

injured.

We have a large congregation that will also be picketing outside both GB Melb office & worksafe in Geelong as they are in the fraud with GB.

All of GB staff deserve to be behind bars or better still a blue bus as there brainless desk jockeys.

Gallagher Bassett are a Workcover Nightmare – Gallagher Bassett are a complete failure for rehabilitation; the worst service encountered. Some of Gallagher Bassets Failures: Failure to pay on time, failure to pay the correct amount ALWAYS under-paid, GB disputed the claim for well over 12-months, outrageous given they had all the information required. GB disputed the commence date, when this… Read more

commence date was clearly stated on official documents, GB disputed dates for payment, failed to provide transport to their specialists, failure to pay my specialists entitled under law, further threats in writing GB will not pay medical expenses and specialist after approvals were granted by each, making very unreasonable requests, adding clauses to limit eligibility payment periods that DO NOT EXIST IN LAW, being dishonest, uncooperative, not accepting the facts.

Kicking people out prior to their recovery, after denying essential treatment can lead to drastic outcomes. GB are making it the most difficult and painful recovery possible. I give them "ZERO STARS", more than terrible.

Shocking – Absolutely shocking company to deal with. Extremely unprofessional and the sever lack of response in getting the claim looked at and taken seriously let alone the extreme delay in getting cases resolved has been nothing but extremely disappointing. Show details

Abusive and corrupt – Corrupt and illegal behavior. This company should be forced to leave the industry. Show details

New 1st place for most incompetent business I have interacted with – New 1st place for most incompetent business I have interacted with. After 3 weeks of trying to get in contact (left voicemails each time and no return call within 24 hours or at all). I went through a third party to be put through to someone. Had received 2 text messages stating an invoice was overdue. When I spoke with the rep, they said 'oh… Read more

yeah, ignore those text messages; They are not correct'. WOW. $44k invoice, due in 1 days' time. Cancelled policy - well still waiting for confirmation. I am not sure how this business is trading?! DO NOT USE.

Bottom feeders – Bottom feeders, but you can't ditch them so buckle up. Have zero good to say about any of them. 0 stars Show details

Neglect negligence causing further injury – Absolutely appalling treatment,injured at work Gallagher Bassett assigned as insurer. Negligence neglect causing further injury. Now attempts to take advantage of my marital status. Accessing indigenous funding rather than pay for healing services. Alice Springs sector /branch pathetic and damaging. No treatment at all for 9months am now… Read more

unable to walk. The return to work group workforce, another appalling bunch trying to raught the indigenous first national people. Still unresolved, still waiting for them to access associated claims due to lack of care. Definitely no transparency, in fact NO COMMUNICATION AT ALL from my case manager. Alice springs. Left to rott!!!! Not worth half star

Sickening – Gallagher Bassett don't deserve half a star, let alone one. I have been chasing them for simple tasks for 11 weeks now, while they claimed to have approved medical compensation it took them months to actually pay, and have yet to pay every medical procedure/place. I was told by their staff that after 10 days being off work that I was entitled to… Read more

weekly payment reimbursements', again, that was weeks ago. I have been off for close to three months with a chronic back injury from an accident four years ago, this flared three months ago and I was transferred to GB for workers compensation. A simple two scans and a minor surgery or cortisone is all that is required, but I have been unable to get these scans or the procedures done because Gallagher Bassett refuses to respond to me. I have been disconnected from phone calls multiple times now and have sent 10+ emails a week at some points in time with almost never a response or a one sentence response that they would give me more information as soon as they could, and then absolute silence. I am at risk of homelessness, I have no money or savings at all as a result of their absolute incompetence and lack of care. The reopening of this claim was already a mentally and emotionally draining situation for me, but the lack of care from Gallagher Bassett has really caused a spiral in my mental health. This company does not care, and by the looks of it I am not the only one experiencing these problems, and its sickening that it's not just a recent occurrence, but it has been years of this for some people. I have now contacted an ombudsman regarding Gallagher Bassett.

Sub par communication for starters – Received documentation from one medical practitioner but not the other because they didn't pay. Turns out they had opened and read the first document but claimed medical practitioner had not sent it! Lazy, do not respond within one business day as stated on their website. WorkSafe should sack them!! Show details

Permanent disability – They are disgusting company my case manager seemed really nice and helpful but after getting assessments done by their assesors they are trying to pin me as having a pain disorder They say that my shoulders knee hips upper spine etc has nothing to do with getting screwed by painmed sa and while waiting on pain med and not being able to weight… Read more

bare on my left leg and can’t feel I my right leg g&b did not provide any phisio or treatment at all leaving me carrying my body weight through my arms and hips but say it has nothing to do with my injury Waiting 3 months plus for medication reimbursement and instead of helping me go through change of medication they let me go through withdrawal from one med while changing and adjusting to another and while still under medical assistance through g&b in the 3rd year they did nothing to help me and I was referred to the public system where they are actually giving me help and trying their best for long term management and said that painmed was negligent in letting me doing the med change at home in the first place due to the risks are voiced with the withdrawal I missed a call from my case manager while going through this and sent a courtesy message to say I’m sorry but I’m not up to talking at the moment as I am going through bad withdrawals due to pain med change she replied and said thanks it was nothing urgent and to call when I feel up to it They put in there report that I sent the message but left out the fact it was a courtesy message replying to a unscheduled call they left me for a total of 6-7 months with no phisio at all carrying all my weight through my arms and swinging my hips to get my legs where I needed them Then to top it off cancelled my at home phisio that they mentioned and suggested in march ignoring my phisio s calls emails and requests for additional sessions at one visit a fortnight So a further 7 months they were supposed to be paying for my rehab that they just left me I am about to be homeless in 3 weeks the mental issues they have cause that can not be compensated are unbelievable and they give you a 5 day deadline for paper work but took 7 months to mock up their report and put in the lies necessary from their paid assessment staff and rejected all consequencial injuries saying it has nothing to do with back surgery slipped discs and nerve damage They have admitted they don’t want to pay out on seriously injured worker but yet I can’t leave my house more than once a week at best They are happy to take billions in premiums but genuinely injured workers get screwed over I worked 6 nights a week had a normal life was 3 weeks off buying my house when I done my injury I can’t leave my house It is more than likely. I will never work again I am trying to survive on a disability pension and they are doing all they can to only compensate for lower back surgery and upper digestive everything else they rejected which by time I pay lawyers Medicare and Centrelink take their cut I will be still left homeless unable to work and would have lost everything I ever worked for I have been honest all the way through but they are doing everything to make me look like a liar and discredit everything even changing their assessment report 6 months after it had happened Using the words upon reflection I over exaggerated by hip mobility on physical exam where she used all her tools and measurements things to saying that upon reflection visual examination was much greater mobility and gave a degree and percentage of my mobility through the look she kept giving me Through the corner of her eyes but the measured ones are less accurate upon reflection Now I have to go through tribunal and as previously mentioned it’s the sa workers tribunal that g&b work for If you don’t want to pay out on injuries don’t bloody get into work over insurance I should be up for a golden glove award for acting is this is all fake and what they say is true

WorkCover claim painful process – Very negligence people caused a lot of pain suffering and stress also economic hardship to me taking over 4 years for a WorkCover claim still going, made we really sick , they already been Under investigation in 2016/17 by the ombudsman for negligence and corruption and rejection of claims unfairly, make my health worse, instead helping workers they destroy them. Show details

Disgraceful – This company has no morals and treat injured workers like dirt. Supported by the South Australian government. Show details

Possibly the worst Company I have ever dealt with! – Gallagher Bassett has not got one single competent worker in their office, in the last 3 months I have been waiting for our payment with weekly calls to them not once have they called me back. Still no payment, I just cant even imagine being this useless. Show details

1 is extremely generous – Disastrous incompetence is the best way to describe the claim management in place. Injury workers must submit all documents on time while GB careless personnel are responding in their own time without any care Show details

Disgusting immoral company – I was assaulted at work in 2016, the assault put me in hospital for 9 weeks, I've had multiple surgeries since, and still need more. The staff are atrocious to deal with. They denied me pshycology assistance my Dr was fighting for, for 6 months resulting in a 4 week admission to a psychiatric hospital. The day arrived I was given a sedative, my… Read more

then case manager rang me asking if I was admitted because of her as my doctor had said the delay in treatment had resulted in my admission. I was again admitted for 6 weeks after services and treatment were cut, to add insult to injury They cut my payments off the first week I was admitted. I've been told by my case manager to go to Harvey Norman and buy my own recliner, as I can't sleep in a bed due to my injuries, my payments are about to be cut again, even though I'm still going through medical treatment and have no capacity for the foreseeable future, so while trying to deal with the multiple procedures I need, I have to fight them to stay on payments so my family don't starve and I don't end up homeless.They are the most immoral, corrupt company I've ever had to deal with. $1.8 billion dollar profit globally last financial year, money made off the backs of injured people. They are a just for profit organisation who have no care for injured workers. I was told they we're being generous paying me until the 3rd of January, even though I have no capacity to work, they starve you off the system, I've never had home help, or an assessment done to see what I need around the house, I am considered to have a disability yet they treat me and others like garbage

Lies, bullying and unethical staff – Gallagher Bassett are liars, only take one side of the story the employer and twist the truth on everything to make out you are the bad one. They ignore the issues that arise and make up their own statements and stories. This happens even though they approved you for a claim and had access to all necessary information to determine the claim. They… Read more

come up with kind of things after accepting to paint you out like you are the bad person.

They cause more damage whilst you are already down and bullied by your employer.

They have no sense of people's wellbeing and lack any honest in their claims.

Worst customer care and service provided – I have been with them for 3 years now. My issues was with the customer service. After informing and updating there website for mail preference by post. They do not send any mail and finally send me overdue notice with late fee. And when I ask them they are blaming Australia Post for missed delivery. If they are able to provide minimum customer care then imagine how they will behave when I file a claim.