Watch Very Good- Band and construction Hopeless
As a watch it was very good. Data monitoring on a Smartwatch is great.
But the Band is definitely designed to make the watch useless.
Changing the band with the small screws is a nightmare.
After replacing the band a few times the screw holes get larger and eventually the body breaks so a band can't be fitted to the watch.
This should be a replace at no charge or moderate upgrade charge.
This product should never have made it to the market.
Problems with the Watch Band
This product was discontinued for a reason. The screws are too small so the band pulls away from the screws. The first time this happened Garmin offered a replacement free. The second time they refused. On closer examination, I noticed the area where the screw seats has chipped off so it is impossible to replace the band. It is very disappointing that Garmin will not offer some good will towards a replacement for this product. It does not speak well for their customer relations.
Purchased in September 2017 for A$200.00.
2nd Replacement watch.
I am returning my 2nd garmin watch vivosmartHr because the band broke. I am disappointed with this product as it didnt even last for 2years. I needed to pay for upgrade 1st time due to lack of replacement of original model Vivosmart. I am one very unhappy customer. I have a relative who has just organised a replacement for same problem.
Purchased in December 2017.
I love my Garmin but the band broke after 8 months and Garmin can't fix it. They can only offer me a refurbished replacement for $60 less than the price of a new watch! So I have a perfectly functioning watch that I'll have to throw away for the lack of a replaceable brand. Very poor sustainability, very poor design and very poor customer service Garmin.
OK but not as great as its made out to be
At first I thought this was a great product, I have never owned any other tracking device so I have nothing to compare it against, so I believe what it tells me. However as time has gone on the info stored on my watch does not transfer onto the app - either not at all or it is very inaccurate with dates, times & activity.
Not great but not bad
Pros- long battery life
Accurate step counting
Cons: strap broke and difficult to replace
Heart rate monitor often innacurate
Stair counter rarely correct
Unable to change skin colour like you can with Fitbit
It often thought I was asleep when I was just sitting on the couch
I had to disable the reminder to move as it was distracting in meetings
I had a Fitbit previously and I gave up on it once the button console fell apart for a 2nd time. I decided to go with Garmin as I figured it would be better quality and tracking but I'm not convinced. It will only require charging after a week and i love how little notification pops up for me once synched with my smartphone.
This was my first foray to step counting
As i do not have anything else to compare with i took to the Vivosmart HR happily. After weeks playing with the HR monitor, i find it not as accurate as I'd like and turning it off saves a battery. It will only require charging after a week and i love how little notification pops up for me once synched with my smartphone.
- Verified purchase
I had a Fitbit previously and I gave up on it once the button console fell apart for a 2nd time. I decided to go with Garmin as I figured it would be better quality and tracking but I'm not convinced. The step count is far lower than my Fitbit used to be, I'm not sure which one is the most accurate. I constantly have to switch my bluetooth on my phone on/off to get it to even link to my device (whereas my Fitbit never had this issue). I find the info in the app OTT. It does not 'auto track' activities as well as my Fitbit did, in fact it pretty...much doesn't at all or gets the time/activity completely wrong. Has ridiculous activities on their list (ie skydiving, obstacle running, recumbent cycling, RC device/drone) yet doesn't list activities like Pilates, Bikram yoga etc. Have worn it swimming laps & even GPS tracked it but it recorded the distance incorrectly & obviously will record heart rate inaccurately so what is the point? Not impressed with the cost I outlayed for it and will probably go back to a Fitbit.
Good entry level for step counting and heart rate
I got my Garmin cheap, when I moved my insurance to MLC I was offered a Garmin Vivosmart for $20. This is part of their promotion where you hit certain goals in two periods through the year and get 10% off your insurance for life.
I've found the Garmin very good with step counting, and watching my heart rate when exercising. I've checked it against my heart rate monitor on my treadmill and there is usually only a difference of around 1-2% between the two of them.
Only two small gripes with it: It is a little annoying having to sync ...every time I want to change my alarm, and only being able to have one alarm set. I would prefer it if I could set multiple alarms e.g get up, leave the house etc... Also the security strap on the band split within a few months, but a rubber band is a quick and cheap replacements.
I love it
After I looked at alot of the smart watches around I decided on the garmin the guy at the shop said it was great and he was right I have enjoyed mine everyday, the battery is amazing lasts longer then expected and the functions are all good I like that I can track my sleep and know when i receive phone calls and messages.
All round wonderful product.
Do Not Buy Vivosmart HR - I am throwing mine in the bin after the band broke in less than 12 months
Not covered by warranty. I took it off to shower and swim, and yet it fell apart. Useless without the band and replacement is 60% of new price. I am spending my money on an Apple watch and throwing this in to the garbage. Even though the Garmin site says they offer call or online chat, you can't actually talk to anyone or even online chat in Australia because their site doesn't have the option and you just go around in circles wasting time. I would give this zero stars if that was possible - a company that actually holds their customers in contempt - good luck making that work in the long term.
- Verified purchase
Very Good but bulky
The Garmin Vivosmart HR+ whilst having many valuable features is somewhat bulky and unattractive. Very good GPS for tracking distance and pace as well as heart rate monitor which i found very useful. I receive notification of phone calls, text messages when i have achieved goals for the day such as steps, stairs climbed etc.
- Verified purchase
Purchased the garmin vivosmart hr after having a cheaper smartwatch. I found it very bulky and the back part digs into my skin. I was satisfied with the technology part it was not bad (doesnt pick up me riding on a stationery bike) the looks and bulkyness lets it down. I dont wear it anymore as it use to hurt my son when carrying him so if your looking for something slim dont purchase this.
Good could be better
Not the prettiest accessory to be flaunting while running laps around the block. Big bulky design is very masculine for a danty wrist. The heart rate sensors on the bottom side do a great job at gripping onto your wrist. All the functions work as they should with apparent great accuracy.
Love my Garmin!
I love my little Garmin which I got in purple! Seems pretty accurate with distance, has a decent battery life (up to 5 days, depending how much I use it!) and a good range of settings to go through (I.e steps, calories burnt etc.). Only down side is it's a little thick, so Rome ones have r to take collared shirts off. But I like that it's a little smaller than other ones!
great little gadget
Love my new Garmin , it allows me to keep track of my steps and sleep patterns (or lack of sleep), very interesting info. I have an app on my phone that allows me to sync whenever I want and the actual device monitors sot just steps but heart rate, time, goal, so much I don't even know what some of it is!! I got it as a gift and love it to bits.
Loved it but band didn’t last long
I had this for just over 12 months before the band broke. I had already had part of the band break after a few months and got a replacement part fitted from a watch repairer. The band completely broke and I can’t buy genuine spare parts for it. Ended up getting an Apple Watch in the end. It did what it says it does and was ok but in the end. Does not last very long but what does these days.
Firmware upgrade bricks the device, and Garmin Support refuses to fix/replace it
I have had this device for a couple of months, and in general it has worked great except for a couple of minor bugs. Last week a new firmware (4.20) was released by Garmin, so I upgraded it hoping it will resolve some of the minor bugs. It proves to be a bad and fatal mistake. After the upgrade, the battery on it was getting depleted within 1-2 days, when it would previously last at least 5 days before requiring charging. Two nights ago, after charging it to FULL, I removed it from the charging cradle only to find that its battery has deple...ted completely overnight , except it seems to be so depleted that it now refuses to be charged again!! Obviously it won't power on either. Lodged a support call with Garmin support today, only to be told that I have to pay $129 to get a replacement. Their system shows that this device was registered in Dec last year by the first owner, so knowing this, you would think they should honor the warranty even though I am the second owner. Since I don't have a receipt, they refused to fix it under warranty citing that manufacturer warranty is only available to the first owner and only with presentation of a receipt. Everything is pointing to the firmware upgrade being the culprit! I have had various items in my life that have been replaced by the manufacturer even when I can't always produce a receipt. I made my first Garmin purchase less than 2 years ago, and I have since bought more than half a dozen Garmin fitness watch/band for all six members of my household. I communicated this to the Garmin support person, to no avail. I have now asked for this case to be referred to their complaints department. To me, this does not seem like a company that seems to care enough for its customers. It is such a shame that I have liked its products, this is despite the fact that 3 out of 4 the cheap Vivofits I bought have failed on me in this short period, but I figured they were all cheap (<$50) so it didn't deter me too much. A good company is one that knows how to treat its customer right when its customers call up to get help on its products that do not perform up to expectations. How can a firmware upgrade cause the battery to deplete so quickly that it basically stopped working altogether in a week??? I am not hopeful they will do anything for me without a receipt. If you are contemplating choosing between a Garmin device or a Fitbit device, you really should think loooooooooong and hard. After this experience, I find it hard to remain in the Garmin camp. I will wait and see what transpires over the next few days but I am not likely to ever buy a Garmin again if they won't fix a device that is caused by their buggy firmware, and still less than 1 year old!
Questions & Answers
- MPN: 36506590, 36506591 and 36506592
- GTIN12: 753759150716, 753759150723 and 753759150730
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