GASP

Horrible horrible horrible – Ordered a dress online from them two weeks ago. Sent an email to chase up as the dress had not even been shipped out, never received email confirmation or postage confirmation after payment was made. Email back asked for my details despite already mentioning them. 'Customer Service' emailed me back 3 days later informing that they were out of… Read more

stock and this is why my dress has not shipped yet. Asked for a refund and now am being ignored and my email blocked. I am very confused about the legitimacy of this business.

Do not buy from them. I am very sure this is a scam, so BEWARE.

Worst customer service rip off – Gasp has the worst customer experience they sold me a dress they claimed was French lace and it wasn't when I took it to the dress maker and I paid $300 for it. The receipt says they offer refund and by law they legally have to as they sold me something that was fake. I was treated rudely over the phone and pretty much told to deal with it and that they don't ever offer refunds. Thank god I managed to sell the dress on another site!

Bad customer service – The majority of girls working in Gasp... are very mean and snobby. Poor customer service. I went in to try a dress and i didnt like it and one of the workers actually said in a loud tone "What a bunch of time wasters today".. all their dress are over priced and the quality is pooor..

Buyer Beware! – Buyer Beware! Gasp takes your money and does not deliver your product. Consumer Affairs Victoria will provide you with contact details. Gasp promises refunds on 'goods out of stock' but does not refund. Gasp asks for bank account details but does not credit the account. Months pass. I gathered all information and took it to my bank who… Read more

advised that Gasps online payment system is not authorised! The bank retrieved my money on my behalf because of the illegal credit card purchase. Thank you Commonwealth Bank!

Buyer Beware!

Absolutely pathetic company – My daughter bought a dress for her 21st from GASP. Dress fell apart on the evening. Returned to the store for refund or repair. They took the dress but 3 weeks later no response. When I called to see where it was they couldn't find it. Finally located it at the store where I had taken it. Nothing had been done and then they had the audacity to… Read more

tell me they don't do repairs! (After they initially offered to repair it for me). Took the matter to VCAT who issued an order against them. They did not turn up at VCAT nor did they ever pay the monies they were ordered to pay! They are a pathetic company with no customer service and my greatest satisfaction was seeing the closure of their Chadstone store recently. At least no more girls can be ripped off with their cheaply made overpriced imitation dresses! To see their so called classy dresses thrown in a heap on a table in their pretentious store going out at a mere $20 was so pleasing. At last the true colours of their company have shown through!

Rude, unprofessional service.

Absolutely terrible terrible experience – Wow. The girls and security guard at the chadstone store gave me worst customer service experience of my life. Words don't explain how rude and arrogant the female staff were. They gave a new meaning to the word [censored word removed]. This company needs to hire nice girls if they wish to improve their company. These girls have no future in anything sorry. please show some class and kindness. Good sales Terrible terrible staff

Online purchase dodgy website – I ordered a dress from their website, wrong dress arrived. I emailed them straight away asking how i go about returning the dress and getting a full refund. I also phoned them on their 'to place an order phone number', funny enough the other phone numbers on the website are vacant or are wrong numbers. I spoke to a lady who could hardly speak… Read more

english and she told me a completely different return address than to the one on he website. She also told me to provide my account details for refund and that they will not refund it back onto my credit card. I then realised i will never see my money back so now I am stuck with a dress that i don't want nor need. Do not waste your money. Do not buy from this website.

Wrong dress arrived.

Payed for jeans 4 months ago still no delivery – I bought 2 pairs of jeans from GASP Chadstone 4 months ago. One pair was ordered from their 'head office', and I was told that I will be contacted in 1 week. I called two weeks later, was advised that jeans arrived, went to the store, and off course, they were not there! Today was the third attempt to pick up my jeans and still no luck. When I… Read more

asked to have another pair that was in the store, I was told since it has been 4 months since the purchase was made, it has to be approved by head office first. What a joke!!!

By the way, customer service 0 I liked the product

Never ever purchase from gasp – I found a dress I wanted at the chadstone store and was told it would arrive in 2 weeks. 4 weeks later after lots of phone calls and chasing it hasn't arrived. I was told they had one in another color in store that I could have. Get to the store after a 40 minute drive to be told the dress wasn't there. To top it off I had to deal with a stock guy… Read more

because sales staff dont start til lunch time. Now I'm left without a dress for my function. Ask for refund and they can't do it in store. [censored word removed]? I had to email account details and hope to god I get my money back. Dresses expensive. Customer service experience cheap and terrible.

Gasp promise the world and deliver nothing! I urge you to stay clear of this store.

Expensive. misleading. customer service atrocious. just want to make a sale and take money. after that your on your own

GASP- Huge disappointment to clothing industry – Where do I start? 3 months ago I purchased 2 formal dresses, one had to be ordered in store & other was available instore. Staff at GASP chadstone assured me that I'll receive my dress before my engagement party & insisted I make payment for both & they'll contact me once instore. Made payment.. heard nothing for weeks, contacted the store… Read more

numerous times still ignored. Engagement week arrives.. still no dress!!!! Unexpected incident occurs, requested refund instore.. Manager got my name & bank details & promised refund. Still NO refund into the account!!!!

Contacted head office spoke to Anthony, explained dress was not even ordered he offered credit note.. Like what the???? Still matter unresolved!!!!

Worst customer service, management sucks, feel conned :( .. Unhappy customer :(((

Rude Staffs & Horrible Service – There were 2 girls working in the Melb Central store and I could immediately tell that they were not interested in my needs at all with their fake smiles and even though they commented on how good I looked, I knew they were just saying it for the sake that I would buy their dress. I could tell by their tone that they were annoyed and not at all… Read more

friendly.

Anyway, they didn't have that dress in my size so she told me she could order one in and that it would take 4 days and immediately asked me to pay for the dress which I find pretty sneaky but paid anyway cause it was for my ROM. They also said that they would call when it has arrived but they NEVER CALLED. So I went back to that store after 6 days only to find out they did not even order it. So this time a man (think it's the owner) made a phone call and said the dress was in Bridge Road and told me to pick it up. I went there and to my added disappointment they did not have my dress at all, it was a completely different dress. So tomorrow I'm going back to get my refund.

Their dresses may be pretty, but no customer should be treated that way, so to avoid getting hurt, I suggest you save your time and energy and look for your dress somewhere else.

As for me, I will never ever walk into another GASP store ever again, my only regret is not reading these reviews before stepping into their store :( Pretty dress Horrible service

Staff rude and never greet or acknowledge customers – I've been to the Bridge Rd and Chapel St stores and both times the staff member wasn't busy, yet didn't greet or even acknowledge me! I could tell she was judging me. I definitely won't buy there or even go back, even though the clothes are lovely, but over priced. Rude staff

Terrible Service don't buy anything from this store – A warning do not purchase anything from GASP, they have terrible customer service. I recently brought a dress and they did not have my size, so they had to order it in. Despite assuring me that the dress would arrive within a couple of days, I had to constantly chase up the store who did nothing to keep me informed and did not return calls. The… Read more

sale's assistant was so rude and disrespectful. I had to contact head office and finally received the dress. Comments made by head office about their staff were inappropriate and just proved how unprofessional they really are as a business. My advice is go somewhere else.

Lack of customer service and rude sale's assistant.

Rude staff member – I went into a GASP store while on an impulse shopping trip (I couldn't walk past the glitter and sparkly dresses in the window!). When I entered the store I decided to look at the formal dresses first before moving onto the semi formal/cocktail dresses and jeans - which were what I was intending to buy. While looking at the formal dresses a… Read more

sales assistant approached me and asked "What special event are you shopping for?" I giggled and said "I'm not actually shopping for any occasion just having a quick squiz". She then stop smiling and said in quite a rude tone "are you buying or just looking today?". I was quite shocked that a sales assistant would say that and even though I was intending to maybe buy a cocktail dress or a pair of jeans from GASP if I saw something that tickles my fancy, after the sales assistant asked me whether I was going to buy anything in a rude tone I just huffed and said "No, I'm not" and swiftly walked out to move onto the next store.

Until GASP improves their policies on how to meet and greet customers as well as qualifying their customers I will never set foot into one of their stores. GASP just lot a potential customer. Beautiful dresses Poor customer service

Terrible service – The dresses are not too bad although they're way overpriced. The thing that got me is the terrible, impatient, unattentive service I received. I would recommend you go somewhere else. Near by Service/quality

their customer service is the worst.. i never came back – After a rude sales assistant told me that I was wasting her time and disrespecting me as a potential customer. I never ever stepped into their shop anymore.. called head office and they did nothing.. thank good their bad service was on media!!! great dresses bad customer service, why buy if u dont get the service as well?!