Gateway Auto Rentals

Debbie insinuated I was dumb because I'm dyslexic and read the card number wrong while she berated me in an intimidating tone, she then went on to call me drama because she tried to charge the card two hours later after closing and I was at coles at the register checking out so money was spent and needed to transfer more to cover the $100. Nasty,… Read more

derogatory and hates customers treats all like scum of the universe when things are not done immediately even tho she may take hours after speaking. Won't give you two seconds to think, will give you anxiety by the way she barks at you.

Edit to say- Both my wife and work full time and can most definitely afford $100 plus the week. We are getting our car fixed at the moment hence the need for car rental. We have already rented and picked a car up elsewhere. You are a hateful human. I told you I was dyslexic- you responded with- so not very smart. You didn't take the payment which had been sitting for almost 3 hours. We assumed YOU were not taking it until Monday when we would be coming in via a taxi. I feel like you just want to hate and make financial assumptions. We were at the checkout and just spent the money and were transferring more. I apologised multiple times for my disability. You were cruel and you were the one making it hard. It's not far and slanderous to say we can't get together such a tiny amount of money. Regardless you need to learn customer service. You don't get away with being horrible and demanding by calling people laughable and attempting to discredit them. You didn't do business in a timely manner one would think when you said you needed the $100 NOW you would charge the card at the time. You lack of empathy and emotional intelligence Is absolutely astounding. Grow up Debbie start doing business professionally, don't be snapper, demeaning and rude. For anyone else reading this- you only have to see the other reviews to see this is a pattern. Debbie is a narcissistic human, this is how she responds to everything and how she treats people on what appears to be her bad mental health days. Go to anyone but deb and the crew- you may land her on a good day or a absolutely nasty no stuffs given day like my wife and ourselves . You only have to see her response to me and others to see my claims of being treated like scum are warranted. Berating people and accusing them of nor having such a small sum of money is absolutely pathetic. Deb and crew are welcome to see our accounts for proof but they would not like to be made a fool of- and as iv said we rented a car for not one but two weeks not an hour later. Why would anyone mess around trying to hire a vehicle if they didn't have the money? Who stuffed YOU over that makes you think simple misunderstandings are people messing you around? What has happened to you that you think hard working people would what? Call up to play silly games with you? How you act is ridiculous not everyone is out to hurt you stuff you over deb, take 5 minutes to look at yourself and ur actions. We will be contacting a lawyer RE- you putting my wife's mobile phone number and full name on the internet. Also we live at fairfeild she works 40 minutes from us at fairfeild which is only 10/15 minutes from the city. We told you that Debbie. I think you have been very confused alot today- you were the first place we called to be clear not sure why that matters. Do you think it's lawful to post someone's name and personal number online? Is this how you handle things? Dox people? I did call to resolve this she swore at me at called me gay girls, when asked if that was a homophobic slur she continued to berated and attempt to intimate with yelling and swear words. We will have asked to have the mobile number only removed from her response to bring her response in like with the 1988 privacy act here in Australia. We will not only be contacting a lawyer but contacting OAIC now due to her drunk and intimidating way of speaking. We are not going to stoop as low as Debbie and post her personal address and mobile number doxxing her like she did to us over on Google.

Hi Debbie, I just wanted to say a huge thank you for the great experience I had renting a car from you recently. Everything was super easy and straightforward, from booking to picking up and dropping off the car. The vehicle was clean, ran smoothly and exactly what I needed. Thanks for being fabulous, I truly appreciate it. I’ll certainly be back… Read more

if I need another rental. If you’re looking for car hire with really great pricing, and amazing service you have to give this gem of a place a go. Thanks again :)

Great service – Debbie from Gateway Auto Rentals was great on our first interaction on the phone. Her service and level of customer care was excellent. Prior to my trip to Brisbane, she kept in constant contact with me, with all the information that was needed for when I had to pick up the car. The car I had was perfect for my son and I. Overall, my experience… Read more

with Gateway was top drawer. Even to the point that I accidentally left my phone locked in the car and she immediately posted it back to me the next day.

Professional, quality service – For several years both prior to and after Covid we have used Gateway Autos to rent vehicles, usually for at least 10 days, whilst on holiday on the Gold Coast, from NZ. Every time the customer service from Debbie has been outstanding, the handling of paperwork, booking, pick up and drop off of the vehicle has always been smooth and troublefree.… Read more

The vehicle always clean, tidy and ready to go. My last rental was in October 2022. I highly recommend Gateway Autos and will always use this company, because I have had great service, great price, reliable vehicles and always know Debbie is but a phone call away if I ever needed it.

Clean and easy car rental – I was very happy with the service I received from Debbie. She is very professional and knowledgeable. Car was very clean and ready to go. Great price. I was upgraded as the car quoted for was retained by previous renter.  Show details

Disgusting customer service – I DO NOT RECOMMEND. The worst customer service I have ever witnessed. they yell and raise there voice when reiterating information to a customer that asks a question again! They have 0 tolerance and patience for customers and are all about making the money. After they have gotten ur money they treat u like absolutely terrible. Show details

Awesome Service – Lucky enough to holiday in Brisbane again & lucky enough to hire a Car from Gateway Auto Rentals again. These people really are Top of their game 5 Star Service, Highly Recommend

Good service helpful staff – Booking was easy. Staff very accessible helpful & willing People mover was clean & well kept We would certainly recommend this company

Service with a Smile – I have now been using Gateway Rentals for over 12 months and have found Debbie very accommodating especially with relatively no notice on a number of occasions. I no longer use the bigger rental car firms as I find Deb's service fantastic. Pick up and returns have always been a smooth transition and I don't feel like a number, you actually get… Read more

personal service, which is missing from the larger companies. I would highly recommend Deb and her team.

i have been using gateway for about 12 years with no problems the cars have been nice and tidy and b – exceLlent service to book the cars on the odd time we were up graded to a bigger car neville and debbie have always been great to deal with. the way we are dealt with make it a pleasure to get a rental off them.

Everything I need in a rental car company – I have been using Gateway Auto Rentals annually for well over 10 years. From booking to pick up to delivery back to Brisbane International everything has always gone totally without any hitches. I have recommended them so many times in the past and all my friends/contacts have had good experiences with Debbie and her team.

Excellent service – Debbie and her team are amazing to deal with. It's so much faster getting a car from them than one of the big car rental firms. In and out of the airport within minutes. No ques to sign documents and half the price. I would absolutely recommend them.

Quick, efficient and friendly – I have used Gateway Auto Rentals on more than one occasion, and now recommend to family and friends. 100% of the time we have received excellent service. Rates, pickup and return always run smoothly.

Fantastic Service – I always get fantastic service from booking, to pick up, to drop off from Gateway Auto Rentals. Nothing is ever a problem to their small, efficient and "pleasant to deal" with team. Even my overseas visitors now use them as their rates are extremely reasonable in this competitive field.

Going the Extra Mile – We needed a car at short notice and Deb stepped up, even though it was a Sunday, saved the holiday. We will certainly use you again. Thanks Gateway Auto Rentals. Bruce

Car not roadworthy.... two weeks after rental tolls charged to my card by later driver – They set up an automatic toll charge on my card without infprming me....I got charge dfor later tolls two weeks after renting form them and had to spend hours ringing QMM, and my bank. The ute was not roadworthy with broken mirrors (on a ute you nee dyour mirrors cause you lose internal one) and filthy. Very dangerous cars.

It was a big mistake of mine too – I was so disappointed by the car and service. It was too dirty and old(car and service) Not happy at all. Don't make the same mistake I had!!!!!

Disappointing – This car company are the rudest and provide the worst customer service I have come across in Queensland. They are not interested in providing a service just in taking the money. They need to train their staff in customer service and how to deal with enquiries courteously. I would not recommend to anyone. Bad service and staff attitude.